Medical Office Manager Resume Sample
Edwina Rippin
50617 Roob Branch,
Philadelphia,
PA
+1 (555) 394 9708
Work Experience
Medical Office Manager
05/2017
-
PRESENT
Phoenix, AZ
- Excellent interpersonal, oral (including telephone) and written communication skills
- Proficiency in basic math and accounting skills
- Strong supervisory skills with the ability to identify and solve problems, manage conflict resolution and train and coach others
- Plans office layout to maximize space and resources available
- Coordinates activities of various workers within department
- Responsible for oversight of all Front Office employees and assigned
- Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
Heath Practice Seeking Medical Office Manager
04/2010
-
02/2017
Phoenix, AZ
- Develops and maintaining office & departmental budgets and KPIs (Key Performance Indicators)
- Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
- Implements and monitors departmental goals and objectives for the work group
- Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
- Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
- Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
- Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
- Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
- Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary
Education
Adventist University of Health Sciences
2006 - 2010
School's Degree in Healthcare Administration
Professional Skills
- Demonstrated organizational skills and ability to manage simultaneous projects and demonstrated excellent interpersonal skills required
- Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format
- Demonstrates effective problem solving skills and provides excellent customer service
- Superior leadership, problem solving, team building, and decision making skills
- Proven work experience as a medical office manager
- Communication skills and a customer service orientation
- Previous experience managing staff members
How to write Medical Office Manager Resume
Medical Office Manager role is responsible for software, basic, training, database, compensation, accounting, shipping, payroll, oncology, reporting.
To write great resume for medical office manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Medical Office Manager Resume
The section contact information is important in your medical office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Medical Office Manager Resume
The section work experience is an essential part of your medical office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous medical office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular medical office manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Medical Office Manager resume experience can include:
- Experience with medical office management
- One (1) to three (3) years of related experience in a healthcare environment required
- Experience in a medical/surgical practice required
- Physician Office Management Experience
- Physician office management experience required
- Have good longevity in previous positions
Education on a Medical Office Manager Resume
Make sure to make education a priority on your medical office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your medical office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Medical Office Manager Resume
When listing skills on your medical office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical medical office manager skills:
- Display exceptional customer service and intermediate computer skills
- Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service
- Experience in a physician office including working knowledge of managed care and Fee-For-Service reimbursement requirements
- Have experience working in the healthcare, insurance, or the pharmaceutical industry
- Medical office, physician practice and/or an outpatient hospital setting experience required
- Experience in budgetary and personnel management
List of Typical Experience For a Medical Office Manager Resume
1
Experience For Heath Practice Seeking Medical Office Manager Resume
- Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees and the work group
- Promotes teamwork within the practice through timely and collaborative communication with medical staff
- Actively seeks opportunities to model teamwork through collaboration both within and outside the work group in support of the organization's objectives
- Conducts monthly staff meetings to discuss issues, concerns, improvement initiatives, and promote teamwork
- Maintains office equipment, orders supplies, and maintains inventories
2
Experience For Area Medical Office Manager Resume
- Insure that all work areas are organized and that all areas (especially patient care area) are cleaned and maintained
- Facilitate positive relationships amongst physicians, office staff and patients
- Update Electronic Health Record (EHR) with physician information
- Run weekly EHR Meaningful Use (MU) reports
- Resolve patient complaints, and insurance questions
3
Experience For Medical Office Manager Resume
- Oversee day to day operations in a proactive manner
- Work in a very busy and fast paced environment
- Identify and implement opportunities to build employee morale and motivation
- Staff office appropriately to meet physician needs and patient efficiency
- Interview and hire the most qualified staff
- Supervise and evaluate performance, monitor attendance, and complete payroll
- Generate inventory records
- Establish staff schedules
- Run weekly reports
List of Typical Skills For a Medical Office Manager Resume
1
Skills For Heath Practice Seeking Medical Office Manager Resume
- Inspiring and Influencing Fosters an exchange of ideas and support; persuades and influences without authority
- Achieving Results Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers
- Inspiring and Influencing: Fosters an exchange of ideas and support; persuades and influences without authority
- Achieving Results: Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers
- Industry leading levels of customer service
2
Skills For Area Medical Office Manager Resume
- Knowledge of accounting, data and administrative processes and principles
- Monitor budget and billing payments
- Supervise office staff, including receptionists, secretaries and cashiers
- Arrange cleaning staff and emergency maintenance services as necessary
- ? Ensure office is opened and closed according to established procedures
- Ensure office is opened and closed according to established procedures
- Coaches employees to be successful in contributing to the achievement of individual and work group objectives
3
Skills For Medical Office Manager Resume
- Proficient in full Mircrosoft Suite, knowledge of Allscripts
- Multi-task and work in a fast-paced, high volume environment
- Handle medical records discreetly
- Knowledge of medical issues and terminology
- Multi-task and perform well in stressful situations
- Full proficiency with MS Office Suites
4
Skills For Heath Practice Seeking Medical Office Manager Resume
- Human Resources Generalists and Assistants
- Sales Representatives (inside & outside)
- Call Center Supervisors & Managers
- Communication Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness
- Teamwork and Collaboration Creates atmosphere of openness and truest collaborates; offers support and encouragement
- Communication: Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness
- Teamwork and Collaboration: Creates atmosphere of openness and truest collaborates; offers support and encouragement
- Order medical and office supplies
5
Skills For Area Medical Office Manager Resume
- Develop and implement office policies and procedures
- Maintain medical and staff records
- Liaise with doctors and nurses to identify potential office dysfunctions
- Provide informative material for patients
- Ensure compliance with current healthcare regulations, medical laws and high ethical standards
- Have reliable transportation to work
- Be able to provide a resume and 3 positive, professional references
- Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules
6
Skills For Medical Office Manager Resume
- Under general supervision , oversees operational activities at our Administrative Office location including business and front office functions. Responsible for office procedures, facilities, management, and equipment maintenance. Supports and adheres to the US Oncology Compliance program, to include the Code of Ethics and Business Standards
- Oversee the daily activities of the business office including reception, scheduling, expenses, and directly reporting to the Executive Director of the practice
- Ensures all business office activities are conducted to maximize reimbursement and efficiency in accordance with all federal, state and local laws and regulation
- Responsible for P&L including accountability to associated budget management and Net Operating Income performance
- Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities and reduce A/R over 30 days
- Ensure accurate and timely reporting of PCC employee hours to Payroll Department
- Monitor to ensure that patient files are accurately maintained and are in compliance with Hanger’s Compliance Policies
7
Skills For Heath Practice Seeking Medical Office Manager Resume
- Oversee patient follow-up and Patient Evaluation Clinics
- Coordinating the daily and long term strategic operations and scheduling of staff through close interaction with Regional Director of Operation, Chief Operating Officer, and Physicians
- Assists in hiring qualified team members serving as a catalyst and mentor for motivating productivity, innovation, high employee morale and commitment to the organization
- Directly supervises office team members and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions
- Conducts regular staff meetings to communicate new ideas, resolve problems, obtain feedback and maintain the overall effectiveness of the staff
8
Skills For Area Medical Office Manager Resume
- Provide effective leadership and direction to employees
- Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
- Resolves personnel problems for the Front Office and assigned clinical staff
- ? Supervise and oversee daily operations
- ? Supervise and oversee performance of the front and back office staff
- ? Collaborate with Practice Administrator, Office Managers, and HR Manager
- ? Monitor staff attendance and punctuality
9
Skills For Medical Office Manager Resume
- ? Facilitate positive relationships amongst physicians, office staff and patients
- ? Update Electronic Health Record (EHR) with physician information
- ? Run weekly EHR Meaningful Use (MU) reports
- ? Resolve patient complaints, and insurance questions
- Familiarity with ophthalmology
10
Skills For Heath Practice Seeking Medical Office Manager Resume
- ? Establish staff schedules
- ? Maintain office equipment and supplies
- Interacts with regional manager to facilitate office operations to meet company objectives. Conducts monthly staff meetings
- Supervise and oversee daily operations
- Supervise and oversee performance of the front and back office staff
- Collaborate with Practice Administrator, Office Managers, and HR Manager
- Monitor staff attendance and punctuality
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