Medical Office Assistant Resume Sample

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Work Experience


Medical Office Assistant Blood Draw Clinic
08/2016 - PRESENT
Detroit, MI
  • Assist in scheduling the patients for procedures and outside referrals
  • Assist in Identifying, analyzing and resolving problems involving patient-related issues
  • Greets patients and visitors in a courteous manner, directs to appropriate areas, provides directions and information, etc
  • Demonstrates courteous and professional phone etiquette skills, establishing and maintaining a high level of rapport with referring physician offices and other staff members. Screens and directs calls, pages staff, accesses voice mail, takes and relays messages
  • Verifies written physician orders for accuracy as compared to the procedure scheduled
  • Schedules patients for visits and/or procedures. Follows clinic procedure to manage no-show, late arrivals, discharges from practice, and payer-mix while maintaining excellent customer service
  • Experience in a medical office setting desirable
  • Bilingual Spanish/English or Russian-Ukrainian/English required
  • Greets patients and visitors in a courteous manner, directing full attention to them immediately upon their entrance to the department. Directs patients and visitors to appropriate areas
Certified Medical Office Assistant
03/2011 - 04/2016
Detroit, MI
  • Provides direction and information regarding various programs and services
  • Adheres to department policies to follow-up on all verbal orders with written verification
  • Verifies insurance benefits; collects co-pays, co-insurance and payments as necessary
  • Obtains referrals and pre-authorizations as applicable
  • Outpatient medical clinic, front office experience required
  • Identifies patients clinical needs and connects them with appropriate resources
  • Answers any inbound calls from patients, providers, and Village resources, as necessary
  • Monitors patient hospitalizations and follows up as necessary with a Registered VillageHealth Nurse (VHN)
  • Documents and updates patient information
Medical Office Assistant
10/2004 - 09/2010
Detroit, MI
  • Licensure/Certification/Registration: Requires successful completion of a medical assistant program, military corpsman, Certified Nursing Assistant training program or 2 years or more clinical experience in physician’s practice
  • Education:Graduate from a Medical/Nursing Assistant Program, military corpsman training program, or 2 years or more clinical experience in a physician’s practice
  • Completion of an approved course of Medical Assistant study, required
  • Frequently sitting; lifting & carrying up to 10 pounds; pushing & pulling up to 10 pounds; using arms and wrists; manual dexterity (such as squeezing or grasping) and keyboard operation
  • Greet patients arriving in clinic
  • Interview patient to obtain medical information
  • Obtain pertinent information for patient chart, including lab data, previous hospital records, and records from referring physicians

Education


Everest University - Pompano Beach Campus
2000 - 2004
School's Degree in Patient Care

Professional Skills


  • Excellent spoken and written communications skills to support accurate documentation & filing/charting patient records
  • Team-oriented and have excellent interpersonal skills
  • Strong phlebotomy/venipuncture skills
  • Demonstrates clinical skills
  • Completion of a phlebotomy training course or six months prior experience doing phlebotomy is required
  • Great multi-tasking skills with ability to learn quickly
  • Administrative Skills: Workers’Comp and Disability claim processing

How to write Medical Office Assistant Resume

Medical Office Assistant role is responsible for customer, training, medical, interpersonal, insurance, telephone, documentation, etiquette, communications, health.
To write great resume for medical office assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Medical Office Assistant Resume

The section contact information is important in your medical office assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Medical Office Assistant Resume

The section work experience is an essential part of your medical office assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous medical office assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular medical office assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Medical Office Assistant resume experience can include:

  • Communicate effectively with multicultural and language-deficit patients
  • Data entry skills (80 keystrokes per minute) required
  • Related experience or combination of education/experience
  • Telephone message management skills
  • Able to work effectively with the public
  • Exceptional organizational. skills

Education on a Medical Office Assistant Resume

Make sure to make education a priority on your medical office assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your medical office assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Medical Office Assistant Resume

When listing skills on your medical office assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical medical office assistant skills:

  • Excellent interpersonal / customer service skills to support patient billing inquiries and to successfully resolve patients concerns / complaints
  • Good customer service skills and telephone etiquette CNA or Medical Assistant certificate, BLS
  • Good communication skills and familiarity with computers
  • Effective interpersonal and communications skills required
  • One year prior experience doing phlebotomy
  • Or more of related experience; or any combination of education and experience, which would provide an equivalent background

List of Typical Experience For a Medical Office Assistant Resume

1

Experience For Medical Office Assistant Blood Draw Clinic Resume

  • Demonstrates reliability in accepting and fulfilling various roles in the overall staffing plan
  • Experience in a high patient volume outpatient clinical setting
  • Computer experience, including Microsoft Excel
  • Experience in a medical practice, clinic front and/or back office, marketing, or Blood Donor Recruitment
  • At least two (2) years of experience in a professional medical office or hospital environment
  • None but some relevant medical office/phlebotomy experience is desirable
2

Experience For Temporary Medical Office Assistant Asst-flexstaff Resume

  • Operate multi-line phone
  • Notes effective date of coverage in computer if appropriate
  • One to two years previous medical office and clerical experience
  • Receiving and scheduling patients at front desk as well as answering phone taking accurate messages
  • Remaining mindful of body language and tone of voice during interactions with customers on the phone and always keeping a smile while talking on the phone
  • Showing compassion, empathy and respect when interacting with patients/customers and making eye contact
  • Managing, stocking and ordering supplies for the entire department
3

Experience For Certified Medical Office Assistant Resume

  • Addressing patients and customers with their formal name and avoiding the use of terms terms such as honey and sweetheart
  • Queuing or capturing patient visits on the daily electronic schedule
  • Processing and delivering mail to the appropriate people or locations
  • Notifying the appropriate people of patient deaths and updating the expired patient list in a timely manner
  • Scanning and electronically filing documents
  • Opening and closing of the clinic
  • Processing insurance payments
  • Facilitating patient flow
  • Greeting all patients and customers with a warm friendly smile and a welcome statement
4

Experience For Outpatient Medical Office Assistant Resume

  • Completing a daily report on PCC accounts with charges
  • Completing the Daily Deposits Reconciliation Report
  • Processing patient invoices
  • Processing referrals and faxes
  • Managing of Doctor assigned patient tasks
  • One (1) year in medical setting performing administrative tasks (i,e., scheduling, pre-authorization, call center, etc.) required
  • Places the patients in the examining room ensuring they are as comfortable as possible
  • Provides back up to Payment posting and Charge posting functions
5

Experience For Medical Office Assistant Temp-smithtown Resume

  • Promotes wellness by providing patient education materials, communicating provider’s advice and instructions
  • Successful completion of a Medical Assistant training program accredited by one of the two following organizations
  • Identifies patients requiring financial assistance and facilitates referral for McAuley Support according to department policy
  • Balances cash, checks and charge payments to the system following guidelines established by the Central HSC Billing Office
  • Receives and evaluates incoming telephone calls according to Best Practice Model and SJMHS customer service standards
  • Efficiently handling incoming calls and voice messages, reminder calls and other tasks as assigned
  • Knowledge of sterile procedures, assisting with exam/minor procedures, and dressing changes
  • One to two years obtaining and coordinating procedural authorizations
6

Experience For Medical Office Assistant Coordinator Resume

  • Manage filing and record keeping activities
  • Cleans and restocks examining rooms for the day’s use
  • Oversee compliance and ordering of supplies for AED’s located throughout NBCU on a monthly basis
  • Successful completion of an accredited Medical Assistant training program
  • Take calls from hospitals/ nursing homes and relays appropriate information to practitioner in a timely
  • Schedule VA consults within 24hrs of receiving referral
  • Type up travel letters for VA patients every 5 days during treatment
7

Experience For Medical Office Assistant / CV Laboratory Resume

  • Be sure weekly MD visit done within billing cycle
  • Monitor pain meds during treatment with pain log
  • Assist doctor during cervical HDR treatments
  • Schedule sim and CT planning appointments for cervical HDR patients
  • Collect and prepare labs for testing
  • Responsible for transaction balancing at the close of each day
  • Schedules and coordinates provider appointments and procedures for all office providers exercising appropriate triage techniques related to patient acuity
8

Experience For Medical Office Assistant Choi MG Pediatric Urology Resume

  • Completes chart audits and maintains filing system and records in compliance with state and federal law, third party payers and departmental requirements
  • Maintains the confidentiality of information acquired pertaining to patient, physicians, employees and visitors to SJMH
  • Knowledgeable of age-specific needs of patients following appropriate guidelines
  • Positive, patient, warm, outgoing, enthusiastic, friendly, and energetic
  • Knowledge of electronic medical record and/or billing systems
  • Completion of an accredited medical assistant training program is required
  • Answer telephone and guide callers regarding medical procedures
9

Experience For Temporary Medical Office Assistant Resume

  • Provide education to patients regarding medical procedures
  • Assist doctors by providing limited procedural support
  • Performs procedures such as visual acuity, eye muscle balance, developmental and/or musculoskeletal screening
  • JH Community Physicians Canton Crossing Practice - Baltimore, Maryland
  • Are able to multi-task and problem-solve in the moment, while maintaining a hospitality focused, professional demeanor
  • Award winning, supportive environment! Designated as a Top Workplace in Oregon
  • Follow all guidelines for cancellations, no-shows and reschedules as outlined in the Office Assistant Training Manual
  • Count and balance petty cash and patient payments daily according to clinic policy
10

Experience For Medical Office Assistant / Phy Practice Resume

  • Track all credit card transactions, sending the report to accounts payable when required
  • Registers/inputs patient demographics, Schedules/reschedules appointments as required, via PM (Practice Management) Scheduling System
  • Maintains all equipment in proper working and observes safe and accurate use of all medical devices
  • Performs Waived Laboratory / Moderate Complexity tests following guidelines established CLIA
  • Loyal & Hardworking
  • Ensures appropriate patient consent and authorization forms are obtained for research and/or medical treatment
  • Performs EHR intake entry by going over medication lists, allergies, and other pertinent information required by the provider. Obtains vital signs, secures complaint, and enters the information into patient’s electronic medical record. Follows current Meaningful Use regulations regarding “Computerized Order Procedure Entry”
  • Assists Physicians/Providers with examination and treatment of patient and is always accessible to them
  • Assists physicians and/or PA/CNP in office surgeries using appropriate sterile procedure guidelines to ensure non-contamination of sterile field. Sets up procedure equipment and/or appropriate procedure/surgical instrument tray

List of Typical Skills For a Medical Office Assistant Resume

1

Skills For Medical Office Assistant Blood Draw Clinic Resume

  • Experience performing medical assistant care procedures, obtaining blood samples
  • Cheduling experience, preferably in a medical environment
  • Prepare and organize medical records prior to presenting to the doctor
  • Demonstrates responsibility for record keeping, collection and transport of money
  • Abililty to establish and maintain effective working relationships with patients, medical staff, co-workers and the public
  • One - three years experience working for an outpatient healthcare practice
  • Medical Assisting experience
  • Previous secretarial/clerical experience is required, preferably in a medical setting. Knowledge of medical terminology
  • One year experience in a physician’s office or outpatient setting
2

Skills For Temporary Medical Office Assistant Asst-flexstaff Resume

  • Ensure completeness and accuracy of patients' insurance forms prior to submitting
  • Two years of experience in a business office, government agency or university setting
  • Administrative experience in a medical facility or related area
  • Good with numbers, detail-oriented and organized
  • Experience as an Office Assistant / Medical Assistant
3

Skills For Certified Medical Office Assistant Resume

  • 6 months of health care facility clinical experience or clinical education
  • Market-competitive compensation with pay that matches your experience
  • Two years experience in healthcare with managed care, insurance verification, collections, and authorizations
  • Demonstrated knowledge of sterile technique
  • Verifiable Ophthalmology experience of greater than one year
4

Skills For Outpatient Medical Office Assistant Resume

  • One to two years previous medical office and clerical experience. [BRASSRING IMPORT 10/19/16]
  • CNA, Medical Office Assistant or 1 year related experience
  • Primary Care and Pediatric experience
  • Some administrative or clerical service experience
  • Medical office assistance experience required
  • Front medical office experience
  • Experience in a clinic environment
  • From 1 to 3 years experience as a secretary required, preferably in a doctor’s office or medical environment
5

Skills For Medical Office Assistant Temp-smithtown Resume

  • Facilitating patient flow, conducting initial patient screening, and communicating pertinent information
  • Conducting initial patient screening and communicating pertinent information
  • Registering and scheduling patients using computer system
  • Reminding patients of outstanding balances and inquiring about how they would like to pay
  • Preparing and maintaining exam rooms & equipment
  • Scheduling appointments and verifying orders
  • Preparing and maintaining clinic exam rooms and equipment
  • Receiving and greeting patients
6

Skills For Medical Office Assistant Coordinator Resume

  • Collecting payments for insured and self-pay patients and informing individuals of discounts
  • Entering insurance information into the oncology billing system
  • Interviewing and gathering accurate data to complete the registration process
  • Meeting the organizational target for accuracy, timeliness and completion of registrations including real time eligibility
  • Scanning insurance waivers into the electronic registration system and notifying appropriate parties of self-pay patients
  • Communicating cancellations as needed, attempting to re-schedule whenever possible
  • Completing the no show process to include documentation, patient contact and rescheduling of appointments
7

Skills For Medical Office Assistant / CV Laboratory Resume

  • Maintaining close communication with co-workers to accommodate special physician or patient scheduling needs
  • Entering the correct referring physician and primary care physician into the appropriate fields in the electronic medical record
  • Answering the phone in a timely manner and directing calls as appropriate
  • Typing 30 wpm, required. Basic mathematical aptitude, desirable
  • Assisting with phone calls and faxes
8

Skills For Medical Office Assistant Choi MG Pediatric Urology Resume

  • Answering multi line phone
  • Checking patients in at the front desk
  • Scheduling patients for appointments
  • Interviewing patients for case histories in advance of appointments
  • Compiling medical records and charts
  • Operating computer software and office equipment
  • Maintaining supplies and appearance for the office
  • Inputting information into the computer system
9

Skills For Temporary Medical Office Assistant Resume

  • Maintaining an environment of safety for patients, self and others
  • Ensuring all patients have an identification photo in their electronic medical record
  • Determining if the patient needs a new registration account open
  • Ensuring all information printed/written on the encounter form is complete and accurate
  • Ensuring that the patient information entered into or currently in the electronic registration system is accurate
10

Skills For Medical Office Assistant / Phy Practice Resume

  • Utilizing ICDSCM diagnosis coding and updates accounts
  • Scheduling all new and follow-up patient appointments
  • Managing the master appointment schedule
  • Responsible for tracking patient charges, including posting and reviewing receivables, collections, deposit and denials
  • When transferring calls, waiting for the person to answer and explaining the reason the call is being transferred
  • Responsible for providing authorizations under the Carolina Access program to referring Physicians for RCS patients and recording these authorizations
  • Reviews for accuracy of patient information including authorization signature making necessary corrections. Inserts necessary forms and loose filing
  • Prepares examinee for examination by performing and recording height and weight
  • Secures patient information and maintains patient confidentiality by completing and safeguarding medical records

List of Typical Responsibilities For a Medical Office Assistant Resume

1

Responsibilities For Medical Office Assistant Blood Draw Clinic Resume

  • Completing a weekly report on open BDT accounts that need closing prior to 90 days
  • Providing backup and/or support for other administrative medical office assistants or other team members
  • Participating in departmental performance improvement activities
  • Ensuring that appropriate patient identification and same name alert procedures are completed
  • Prepares charts for doctors by receiving and sorting medical records for examinees
  • Prepares medical chart for doctor by sorting medical records chronologically and removing duplicate records
  • Communicates with examiness/clients via incoming/outgoing phone calls or electronic communication
2

Responsibilities For Temporary Medical Office Assistant Asst-flexstaff Resume

  • Schedule patients in computer scheduling system
  • Complete plan of care sheet for patients as needed with all upcoming appointments listed
  • Facilitates patient flow, conducts initial patient screening and communicates pertinent information
  • Reviews billing/insurance questions and problems with the patient, guarantor, insurance plan and CBO
  • Able to provide customer service to examinees, clients, and doctors via incoming phone calls
  • Prepares examinee for examination by having them fill out any paperwork the doctor requires
  • Initiates and maintains accurate data files including, but not limited to, patient records, patient charges, correspondence and business functions
  • Maintain and file patient records and files
3

Responsibilities For Certified Medical Office Assistant Resume

  • Prepare forms, research and verify information to resolve routine problems
  • Insures that all data collected for procedures performed is recorded clearly and accurately on appropriate forms and in medical records
  • Greets visitors/vendors to Revenue Cycle Solutions in a courteous and professional manner. Answers all incoming RCS telephone calls in a professional and courteous manner
  • Assesses patient’s general condition and takes vital signs and weight
  • Serves as preceptor and resource for newly-hired medical assistants andmedical assistant externs, actively participating in their integration into the department
  • Receive and greet patients
  • Register patients into computer system
  • Documents concise messages from internal/external customers
4

Responsibilities For Outpatient Medical Office Assistant Resume

  • Check in new and existing patients at front window to include obtaining copies of patient's insurance cards and ID, scanning into system and making hard copy for chart. Patients are given needed paperwork to complete which is keyed and scanned into lntergy and keyed into Lantis system
  • Schedule and coordinate any needed referrals, procedures, testing and follow up for all patients. To include Pet scans,(review instructions and prep with patient) CT scans, biopsies, cardiac clearance, Pulmonary function tests, MRI, mammograms, lab work, surgery consults, Med One consults
  • Call patients to confirm appointments for the next day
  • Pull and prep charts for the next day clinic, which includes acquiring any needed records and or reports from outside offices, verifying if any insurance referrals/authorizations are needed and verifying that all necessary documentation is in chart
  • Take patients to exam room and obtain patients medical history, complete workup as needed
  • Answers phones (six lines) and assist caller or forward calls accordingly
  • Make changes in physicians schedule to meet needs of doctor and notify staff accordingly
  • Evaluate side effects of treatment and manage with physician input
5

Responsibilities For Medical Office Assistant Temp-smithtown Resume

  • Monitor lab results of on treatment patients and ensure patients do them weekly
  • Ensure weekly management forms are in chart
  • Consults are scheduled same day or next day by all front office staff
  • Organize appointment times with on treatment patients for chemo
  • Organize with VA oncology appointments and radiation times
  • Communicate with home health agency and hospices and refer as needed
  • Arrange transportation for patient when ordered by physician
  • Notify physician of any side effects of treatment
6

Responsibilities For Medical Office Assistant Coordinator Resume

  • Call in prescriptions or write prescriptions per doctor’s instructions
  • Access images for physician on IPACS system
  • Print PET/CT reports and pictures for patient chart
  • Purge charts from file room, record and box for storage
  • Request discs for PET scan, copy/prepare discs for patients or outside referrals as needed
  • Schedule cervical HDR, coordinate dates of availability with MD and other staff
  • Make sure needed equipment is prepped and ready for HDR patients
7

Responsibilities For Medical Office Assistant / CV Laboratory Resume

  • Complete requests for medical records from outside sources
  • Mail out documents/patient records when needed by US mail or UPS
  • Print, stuff and mail out flyers for monthly support group meetings that are held at Cancer Center
  • Inform patients of support group meetings that are available in our community such as Man 2 Man Prostate Support Group, Lung Cancer Support Group and Breast Cancer Support Group
  • Interacts with patients to obtain information for accurate records
  • Greet and direct all patients
  • Accurate data entry of patient records
  • Accurate file patient records
  • Utilize an Electronic Medical Records (EMR) System to record patient examination, treatment, and test results
8

Responsibilities For Medical Office Assistant Choi MG Pediatric Urology Resume

  • Administer pre-employment drug screen and TB skin tests
  • Maintain clinic supply inventory
  • Deliver other clinical procedures as directed by the on-site provider(s)
  • Maintain patient confidence and protect patients confidential information
  • Explains home health and/or hospice services and facilitates continuity of care
  • Assists with communication or payor sources. Determines benefit eligibility
  • Obtains, records and disseminates referral information
9

Responsibilities For Temporary Medical Office Assistant Resume

  • Responds quickly and courteously to all patient inquiries or problems
  • Coordinates with IV Pharmacy and DME suppliers if necessary
  • Medical chart review and preparation, Vital Signs preparation of exam rooms
  • Interaction with patients to obtain information for accurate records
  • Coordinates patient flow for multiple clinics and services
  • Certification in BLS, phlebotomy, EKG and medical terminology
10

Responsibilities For Medical Office Assistant / Phy Practice Resume

  • Work with the senior population
  • Enters and updates patient demographic information to register and schedule patients
  • Utilizes appropriate information i.e. computerized insurance programs, example WebDennis and Evicore
  • Identifies the need for pre-authorization, pre-certification and referral and initiates the process
  • Performs, if systems available, secondary review of patient insurance information utilizes WebDennis and Evicore or other insurance sources to assure eligibility and benefits and make assignment if necessary
  • Assures that charges are correctly entered via revenue reconciliation process

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