Internet Sales Manager Resume Sample
Ernestine Klocko
487 Baumbach Heights,
Boston,
MA
+1 (555) 854 3242
Work Experience
Internet Sales Manager
01/2018
-
PRESENT
Dallas, TX
- Handles escalations and participates directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction
- Through understanding of Oracle’s Cloud products and services
- Sales strategies – Identify Channel opportunities and direct the team to achieve the Sales goals set. Be strategic and drive business and profitability
- Possess an acceptable driving record and valid driver’s license in state of residence
- Works closely with sales force and sales management following through on all internet leads on a daily basis
- Maintains and keep dealership website updated
- Initiates creative designs and ideas for ads, marketing campaigns and flyers
Highline Experienced Internet Sales Manager
11/2012
-
09/2017
New York, NY
- Monitoring and responding to Internet leads from our website and third party sites
- Assist Sales Desk by Desking and Closing deals
- Attending daily sales meetings to review the status of leads with sales managers
- Prior Internet Sales Management experience required
- Strong communication skills to deal with customers, employees and vendors
- Strong Sales experience required
- Meets all goals and objectives including but not limited to response rate, total number of internet leads received, appointments set, personal sales goals, personal income goals
- Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention
Internet Sales Manager / Courtesy Toyota
05/2009
-
10/2012
New York, NY
- Ensures that the website address is prominently displayed throughout the dealership, including but not limited to business cards, flyers, pens, and all dealership advertising
- Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote the dealership or advertise the dealership through the Internet
- Ensures that the website is frequently updated to attract new and repeat visitors
- Ensures that the vehicle display pages including photos and videos reflect current inventory
- Understands the psychology of Internet customer and has the ability to use in appropriate methods to draw them into the store for proper vehicle demonstration and to close e transaction
- Has knowledge of all dealership products and services and can covey this information effectively to customers
- Schedules first service appointment for vehicles sold
- Understands the federal, state, and local laws that govern retail automobile sales and ensures that internet programs are in compliance
Education
Morrison University - Reno Campus
2005 - 2009
Bachelor's Degree in Management
Professional Skills
- Strong analytical, problem solving, negotiation, organizational and teaching skills
- Excellent verbal and written communication skills for high interaction with potential buyers on a daily basis; much of the day spent talking on the phone
- Strong written and verbal communication skills at all organizational levels
- Strong interpersonal/teamwork skills in order to develop effect relationships inside and outside the organization
- Self-starter with a proven track record of successful people management skills
- Strong electronic and telephone skills
- Training team members on phone & internet communications & sales skills
How to write Internet Sales Manager Resume
Internet Sales Manager role is responsible for training, general, customer, microsoft, communications, events, retail, finance, payroll, insurance.
To write great resume for internet sales manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Internet Sales Manager Resume
The section contact information is important in your internet sales manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Internet Sales Manager Resume
The section work experience is an essential part of your internet sales manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous internet sales manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular internet sales manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Internet Sales Manager resume experience can include:
- Closing skills and ability to overcome objections
- Experienced in Microsoft Office Suite -- Word, Excel, Outlook
- Valid driver’s license with no more than two points
- Train and Coach Salespeople on Product Knowledge, Process, and proper replies with effective follow up
- Develop and implement a solid follow-up process and document success rate
- Demonstrates knowledge of M/I Homes’ product features and benefits
Education on an Internet Sales Manager Resume
Make sure to make education a priority on your internet sales manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your internet sales manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Internet Sales Manager Resume
When listing skills on your internet sales manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical internet sales manager skills:
- Excellent communications skills, writing and English skills
- Keep a constant focus on providing an excellent customer experience
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills
- Communicate effectively with internet customers to enhance new & pre-owned internet car sales
- Proven track record of managing and leading winning teams
- Strong project & people manager that characterizes the blend of creative thinking along with a results driven mindset
List of Typical Experience For an Internet Sales Manager Resume
1
Experience For Highline Experienced Internet Sales Manager Resume
- Results-driven and highly motivated
- Train on sales processes
- Paid vacation time off a
- Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, conquests, other generic leads and service and parts customers
- Targeted outbound calls to leads and prospects that have engaged with M/I Homes previously
2
Experience For Telesales / Internet Sales Manager Resume
- Champion for quality website content and accuracy; collaboration with sales and marketing team to plan targeted mass email marketing messages to meet business objectives
- Manage leads for proper internet sales processes and response times
- Manage and monitor website inventory
- Train new hires and current employees on the CRM (Salesforce)
- Work with Sales Managers to monitor all Sales Reps, ups, follow-up activity, and sales production
3
Experience For Internet Sales Manager / Courtesy Toyota Resume
- Establish Internet Sales Department goals based on lead volume and store volume
- Complete daily, weekly, and monthly reports on Internet Department performance
- Driven to perform
List of Typical Skills For an Internet Sales Manager Resume
1
Skills For Highline Experienced Internet Sales Manager Resume
- Valid driver’s license with no more than two violations in 3 years
- Directing customers to product information resources, including those available on the Internet Assisting customer in selecting vehicles
- Devising a strategy to meet goals while maintaining high level of customer service Researching auto-buying services on the internet
- Satisfying the transportation needs of internet-generated customers by coordinating with the sales department, service, and/or collision centers
- Assisting customers in selecting vehicles
- Responding to leads via Email, Phone and text promptly with a compelling message specific to each inquiry
2
Skills For Telesales / Internet Sales Manager Resume
- Managing a sales team to drive traffic through appointments
- Managing assignment of leads to the appropriate team members to optimize results
- Possesses thorough knowledge and understanding of sales, purchasing, product, vendors, warehousing, branch operations and systems
- Participates in ongoing training (quarterly calls, bi-weekly sales meetings, one-on-one training, ect)
- Basic understanding of electronic marketing
- Consistently shop and ensure in depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities
- Competitive pay including Salary with monthly bonuses based on your success
- Month after month we continue to beat last year’s numbers and we are not slowing down!
3
Skills For Internet Sales Manager / Courtesy Toyota Resume
- Responsible for managing the internet sales team to drive traffic through internet appointment
- Assist in training programs as needed to meet division goals
- Assist in conducting weekly sales meetings per Director of Sales direction
- Prepare and distribute the following reports, or any other documentation considered important by management
- Manage lead flow/volume to specific Salespeople based on closing ratios and abilities
- Large variety of health insurance options, include Medical, Dental and Optical
4
Skills For Internet Sales Manager Resume
- 401(K) Plan with Employer Contributions
- Read, analyze and interpret financial information
- Very high initiative and drive for organizational success
- Able to follow a process and ask for the appointment and sale
- In depth knowledge of New and Used vehicle products, warranty and inventory
- Able to lead the sales team in all areas of the sales cycle
- Negotiate price, other concessions and terms & conditions
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required
5
Skills For Highline Experienced Internet Sales Manager Resume
- Team members who enroll in medical coverage have the opportunity to have a free Metabolic Syndrome Biometric Screening and access to a ‘smart’ Health Questionnaire. Team members medical cost is discounted if both the biometric screening and the Health Questionnaire are completed during Annual Enrollment
- Previous management experience
- Experience in management and sales
- Strong ability to multi-task and juggle multiple items at once
- Uniforms and launder services provided for select positions
- Tool allowances available for select positions
- Proficient CRM power user
6
Skills For Telesales / Internet Sales Manager Resume
- Interpret, analyze and evaluate given information determine best option for potential buyer
- Interpret, analyze and evaluate given information to determine best option for potential buyer
- Knowledge of internet sales processes
- Read and comprehend written instructions and information
- Help manage inventory on-line and incentives
7
Skills For Internet Sales Manager / Courtesy Toyota Resume
- Guide and train Internet Sales Coordinator with sales techniques to achieve maximum sales and premier customer satisfaction
- Attend promotional events for Communities as directed by the Director of Sales
- Train, motivate, counsel and monitor the performance of all salespeople
- Confidence and persistence on the phone
- Be coached and follow processes
8
Skills For Internet Sales Manager Resume
- Set and confirm appointments for and with the Salespeople
- Manage Internet BDC team members
- Multi-task to manage phone & internet traffic
- Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages
- Responsible for timely follow up on all electronic and real estate agent leads; using problem solving, customer service and communication skills to excite potential buyers. Manage leads in CRM database, follow up both short and long term
- Ask appropriate questions to understand buyers needs and wants to uncover buyer preferences; seeks out additional prospect information to assist in determining appropriate product, pricing, time frame and location. Builds relationships via both phone and email
- Targeted outbound phone calls to leads and prospects that have engaged with M/I Homes previously
- Champion for quality website content and accuracy; enters and maintains data in MLS
9
Skills For Highline Experienced Internet Sales Manager Resume
- Responsible for timely follow up on all internet and phone leads; using persuasive selling skills to interest potential buyers. Enters leads into CFT database, categorize them by moving time frame
- Updates weekly inventory spreadsheet and updates to the email distribution list and submits the changes to First Marketing Group’s (FMG) Move-In Now, New Home Finder web page
- Two or more years of previous experience in Highline Automotive Sales
- Meets and greets customers providing general information on homes and communities. Using selling skills, asks probing questions to uncover buyers’ needs and preferences
- After assessing prospective homebuyers’ initial needs and preferences, mails/e-mails appropriate information packets; seeks out additional prospect information to assist in determining appropriate product, pricing, time frame, and location
- Participates in ongoing training (monthly calls, bi-weekly sales meetings, one-on-one training, etc)
10
Skills For Telesales / Internet Sales Manager Resume
- Plays a role in electronic lead generation, marketing strategy and execution; including trials with new lead sources, generation activities and follow-up
- Build an Internet Sales Team dedicated to generating appointments and sales from leads
- Create engaging social media content to capture more views, followers, and leads
- Willingness to adapt and change in a growing industry
- Proficient with computers and typing
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