Human Resources Operations Resume Sample

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Quincy Daniel
518 Torphy Ville,  San Francisco, CA
+1 (555) 354 8408

Work Experience

Human Resources Operations Manager
06/2017 - PRESENT
Detroit, MI
  • Understands the PepsiCo business to assist in interpreting and fulfilling report requests
  • Professionally interact with all levels of the business; both verbally/written. Function independently with minimal direction; ability to prioritize multiple tasks
  • Complete highly complex tasks in a fast-paced, high-performance environment. Expert level proficiency in MS Excel, PowerPoint, Business Objects and SAP HCM (Access, MS Visual Basic, SAS,TOAD, Tableau and Quickbase experience is desirable)
  • Quickly troubleshoot and resolve problems and to efficiency in current processes across the HR Ops Team
  • Strong attention to detail, sense of urgency and utmost sense of importance for data integrity and report accuracy. Customer service orientation. Minimal travel required (would be for special projects/ training; average 2-3 trips annually)
  • Analyse HR data for business area to identify opportunities for improvement and implement solutions to
  • Analyze HR data for business area to identify opportunities for improvement and implement solutions to
  • Provide information to employees and managers about a wide range of work-related issues
  • Support the maintenance of the HRIS system by processing employee status changes in a timely way
Human Resources Operations Supervisor
09/2010 - 03/2017
Los Angeles, CA
  • Prior experience supporting or owning continuous improvement projects strongly desired
  • Strong understanding of HR processes and data, including eligibility and enrollment rules and benefit procedures
  • Thorough knowledge of and experience with MS Excel, Access, Word and PowerPoint
  • Understanding of database design, structure, functions and processes strongly desired
  • Previous exposure to project-related activities through active participation in system-related projects strongly desired
  • Serve as the subject matter expert for HR policies and procedures
  • Develop, recommend and lead the design and implementation of HR policies and procedures
Human Resources Operations Intern
09/2003 - 07/2010
Phoenix, AZ
  • Perform data updates, exports, imports, audits, and cleanups. Confirm the accuracy and integrity of employee data, coordinating the resolution of any data discrepancies
  • Create reports, including graphs, charts and statistics for use by HR and other departments
  • Communicate procedures, guidelines, and documentation to users throughout the company
  • Maintain super user knowledge of the Workday system
  • Able to work alone, but also in a team environment
  • Able to multi-task and be detail oriented
  • Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate Biblical and religious goals and participate in regular work related spiritual activities without reservation
  • Experience: Three to five years of work experience in Operations, Recruiting, HRIS, or Human Resources, or an equivalent combination of work experience and education
  • Project management and system implementation experience strongly desired


Utah State University - Orem Education Center
1999 - 2003
Bachelor's Degree in Human Resources

Professional Skills

  • Excellent communication skills, including meeting facilitation, interpersonal, networking and negotiating skills at all levels in the organization
  • Strong PC and data processing and reporting skills essential
  • Strong organizational skills and customer service, team-oriented collaborative work style approach in carrying out assignments
  • Strong communication and influencing skills necessary
  • Demonstrated verbal, written, analytical, and interpersonal skills
  • Prior experience supporting or owning continuous improvement projects
  • Basic math skills to calculate test scores during recruitments

How to write Human Resources Operations Resume

Human Resources Operations role is responsible for interpersonal, analytical, reporting, training, communications, manufacturing, payroll, analysis, architecture, immigration.
To write great resume for human resources operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Human Resources Operations Resume

The section contact information is important in your human resources operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Human Resources Operations Resume

The section work experience is an essential part of your human resources operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous human resources operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular human resources operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Human Resources Operations resume experience can include:

  • Excellent interpersonal, presentation, and communication skills with the ability to collaborate with multiple departments and workgroups
  • Excellent interpersonal, influence and collaboration skills
  • Interpersonal skills using tact, diplomacy, patience and courtesy
  • Relate effectively with people of varied academic, cultural and socio-economic background using tact diplomacy and courtesy
  • Work effectively with others to achieve common goals including student recruitment and retention
  • Experience in Accounting, Audit or Finance experience within a publicly traded company

Education on a Human Resources Operations Resume

Make sure to make education a priority on your human resources operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your human resources operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Human Resources Operations Resume

When listing skills on your human resources operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical human resources operations skills:

  • Excellent verbal and written communications skills with extensive experience creating presentations
  • Strong interpersonal skills , effective communication and email etiquette
  • Strong analytical and data management skills along with superior attention to detail and problem solving abilities
  • Strong computer skills, proficient in the use of Microsoft Office programs including Outlook, Word, Excel, PowerPoint & Visio
  • Good written and verbal communication skills to describe problems and solutions
  • Demonstrated ability to communicate effectively and professionally in both local language and English (written and oral)

List of Typical Experience For a Human Resources Operations Resume


Experience For Human Resources Operations Manager Resume

  • Excellent organizational, communication, time management and planning skills
  • Working knowledge of payroll, employee relations, or merger/acquisition experience is desired
  • Planning, priority setting, time management and attention to detail
  • Lead and manage a growing team responsible for managing the employee experience throughout the employee lifecycle (onboarding, status changes, and offboarding)
  • Experience developing and motivating a global team, as well as leading through organizational change
  • Strength in using data and metrics, and experience creating and managing a context of decision-oriented data
  • Experience in directly managing/influencing teams of people is required

Experience For Human Resources Operations Specialist Resume

  • Effective working with all levels of staff, from front-line through senior executive leadership
  • Reinforcing the HR Operating model transformation through day to day interactions with HR generalist
  • Resolving our employees' HR inquiriesthroughout the whole employee life-cycle: from on-boarding, through workforce administration to exit administration
  • Responding to HR related requestsby phone or through our ticketing system
  • Providing subject matter expertise or overseeing the supply of HR resource support to a project team
  • Developing and implementing a global human resources operations strategy
  • Working knowledge with Microsoft Office including advanced Outlook, Word, Excel, PowerPoint proficiency

Experience For Human Resources Operations Supervisor Resume

  • Understanding of HR processes and data, including eligibility and enrollment rules and benefit procedures
  • Troubleshooting Workday and other system related issues
  • Assisting with the successful transition of processes and process ownership to the offshore team
  • Working knowledge of HR disciplines, State and Federal wage laws
  • Working knowledge of Worker’s Compensation
  • Understanding of project management methodologies and best practices

Experience For Human Resources Operations Coordinator Resume

  • Managing a global human resources operations team predominantly based in Chicago, Bangalore, and Limerick
  • Working knowledge of HR functional COE’s (Comp & Benefits, Talent Acquisition, L&D)
  • Working knowledge with HR Information Systems such as SuccessFactors, SAP, Oracle
  • Understanding of database design, structure, functions and processes
  • Pursuing a Masters (or equivalent) or graduated from a Master’s program within the last 6 months

Experience For Human Resources Operations Analyst Resume

  • Learning & Development facilitation and exposure
  • Working knowledge of a HRIS
  • Educating HR generalists on process, systems functionality and data entry
  • Troubleshooting system/user errors with applicants
  • Processing job description updates and job changes for VIP area in Workday

Experience For Human Resources Operations Intern Resume

  • Processing various Workday business processes such as data changes, reporting structure; and other employee related data updates
  • Contributing to HR related projects
  • Perform position pricing analyses using both peer and market benchmarking to provide compensation recommendations
  • Assist with planning, developing, and coordinating HR demonstrations, trainings, and presentations
  • Assist local HR teams with all requests including but not limited to troubleshooting in HRIS, auditing, and compliance

Experience For Human Resources Operations Partner Resume

  • Responsible for creating IT tickets for on-boarding and off-boarding
  • Manage HR reporting solutions including report design, automation, and delivery
  • Assist in the design and maintenance of a job architecture including job titling, levels and pay ranges for a global workforce
  • Responsible for all hiring through exit activity for the following employees
  • Support the processing of payroll, ensuring all employee changes are communicated to the Payroll Team accurately and within the required timelines

Experience For Human Resources Operations Assistant Resume

  • HR Transaction Processing and Reporting
  • Provide support to HRBPs on a variety of deliverables including exit interviews, terminations, reporting, HR system support, Data Changes
  • Support Learning and Development with e.learning administration, data maintenance and updates– such as Everfi, Wishlist, LMS and New Employee Orientation
  • Train other HR members on the HRIS according to standard operating procedures
  • Support of PACCAR’s recruiting and learning HR systems
  • Oversight for maintaining documentation and producing artifacts for HR audits (Internal, SOX)
  • Sensitive Material Handling/ Confidentiality: Ability to maintain confidentiality and remain objective while working with sensitive and confidential materials

Experience For Director of Human Resources Operations Resume

  • Responsible for coordinating region-wide projects and process improvement initiatives –driving HR operational excellence
  • Manage all ABC Licensing for sales team, including renewals
  • Evaluate current SuccessFactors configuration while partnering with global People teams to identify potential system improvements
  • Travel globally required (10%), including overnight stays
  • Oversee the administration of WHS matters including worker’s compensation and injury management
  • Maintain data in HR Oracle database, ensuring highest standards of completeness, accuracy and compliance
  • Lead the onboarding and exit processes; organise new starters’ first day, coordinate and run a short HR induction

Experience For Human Resources & Operations Manager Resume

  • Handle the tracking of absences and administration of the time and attendance tool
  • Support development or creation of HR policies according to changes in legislation/Company process
  • Communicate and maintain relationship with local authorities (where appropriate) to ensure statutory compliance and timely reporting
  • Create and maintain standard operating procedures/user guides to enhance operational efficiency
  • Enter and maintain all salaried employees in Automatic Data Processing (ADP) HRIS and Schindler Group Human Resources Management System
  • Administer attendance and vacation reporting for all salaried employees
  • Ensure data integrity by completing periodic audits of HRIS data
  • Assist in the coordination of special events such as training events, job fairs, employee events, etc

List of Typical Skills For a Human Resources Operations Resume


Skills For Human Resources Operations Manager Resume

  • Use of excellent time management, organization, prioritization and interpersonal skills
  • Excellent written and oral communication skills and ability to function in a collaborative manner
  • Strong interpersonal skills and ability to work with all members of the campus community
  • Using investigative and problem solving skills, finds solutions to various S&A process issues with other Wycliffe departments at the direction of supervisor
  • Exceptional interviewing, communication, and organizational skills

Skills For Human Resources Operations Specialist Resume

  • Strong employee relations background with regular experience of complex HR issues including redundancies, dismissals, change management
  • Experience in a related human resources role or equivalent experience/education
  • Encourage and support a pro employee environment which demonstrates respect, dignity and equity in all aspects of the work experience
  • Strong experience in the MS Office Suite
  • Verbal and written communication skills are particularly important

Skills For Human Resources Operations Supervisor Resume

  • Able to work effectively in an open, highly energetic environment
  • Understanding the volume and nature of the work and continually triaging, prioritizing and rebalancing work within the team to optimize team performance
  • Working experience within a 5 star Hotel environment advantageous
  • Experience in designing, developing and managing the implementation of HR/payroll related operating procedures in a high volume operating environment
  • Experience generating reports and analyzing and interpreting data
  • Measure effectiveness of HR solutions by developing survey questions, collecting, and analyzing survey data
  • Experience with compiling, analyzing and summarizing data
  • Experience designing and implementing scalable processes and technology solutions to drive operational efficiency
  • Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support projects

Skills For Human Resources Operations Coordinator Resume

  • Advanced user of MS Office applications with a very strong working knowledge of Excel, PowerPoint, Access & Project
  • Experience performing quality/accuracy/completeness checks on HR-related documents
  • Ability maintain confidentiality, exercise discretion, support a remote workforce, and operate with flexibility in a fast-changing environment
  • Excel experience including pivot tables and vlookup
  • Previous experience handling confidential information

Skills For Human Resources Operations Analyst Resume

  • Experience with metrics, reporting and analytic methods
  • Experience with implementing technology solutions and process efficiencies
  • Experience of managing vendor / partner relationships and ability to work in a fast-paced environment sometimes with ambiguous facts and circumstances
  • Experience working with immigration and work visas is required
  • Strong understanding of key HR processes
  • Experience working with University policies and procedures

Skills For Human Resources Operations Intern Resume

  • Demonstrated ability to multi-task in a changing environment
  • Experience creating HR-related policies and procedures
  • Experience providing executive level support
  • Carry out tasks as assigned by Sr. Manager; Shows flexibility and tolerance for ambiguity and varying priorities
  • Provides the opportunity to demonstrate one’s ability to drive human resource strategies, programs and processes through a teaming environment
  • Customer Service: Demonstrate costumer focus through creating value for the internal customer
  • Build strong relationships with all clients including internal/external business partners and candidates

Skills For Human Resources Operations Partner Resume

  • Experience in a data processing or customer service role
  • Good understanding of South African labour legislation (i.e. LRA, BCEA, EEA) and HR best practices
  • Effective business partnering with stakeholders , management and associates
  • CIPD qualified/and or equivalent experience/or currently working towards qualification
  • Experience of working with Trade Unions and Employee Representatives
  • Process improvement mindset (demonstrated critical thinking and intellectual curiosity)
  • Strong moral principals in handling confidential data and adherence to process and policy
  • Manage multiple priorities and time to meet deadlines
  • BA/BS or equivalent experience desirable

Skills For Human Resources Operations Assistant Resume

  • Improve the employee user experience and drive a self-service model across various platforms
  • In professional office environment (Human Resources specific experience considered an asset)
  • Strong Microsoft Office in Excel, Access, Power Point, Project, etc
  • Experience with FMLA and other leaves of absence, ADA compliance, Worker’s Compensation
  • Provide excellent customer service over the phone and in-person

Skills For Director of Human Resources Operations Resume

  • Actively participates in the ongoing redesign of HR Operations processes to improve accuracy, efficiency and effectiveness
  • Provide excellent first-line customer service; ensure queries in the HR mailbox are responded to quickly, and meets the needs of the customer
  • HR experience
  • Proven track record of customer service
  • Demonstrates a can do attitude and is dedicated and professional in all client contact
  • Solid attention to detail and ability to multi task
  • Experience in HR or related field

Skills For Human Resources & Operations Manager Resume

  • Research experience and intellectual curiosity required
  • Generalist HR experience, gained in a private sector and publicly listed company
  • Experience of employment tribunal claims and compromise agreements
  • Experience of TUPE transfers and acquisitions
  • Recognizes and report trends to Operations Manager to improve associate and manager direct access experience in Workday
  • Ensure priority of coverage within the team to provide full client service access
  • Demonstrated ability to be proactive and results focused
  • Maintain strong HR expertise in HR operations and talent analytics in order to provide consultation to partners and leadership

List of Typical Responsibilities For a Human Resources Operations Resume


Responsibilities For Human Resources Operations Manager Resume

  • Review and analyze the effectiveness and efficiency of HRIS database and develop strategies for improving and further leveraging system processes
  • Preparing and directing schedules, monitoring attendance of staff, scheduling breaks and shifts as necessary
  • Assist in analyzing, troubleshooting, and providing extensive testing in HRIS and Staffing HR computer applications and systems
  • Provides testing support, including analyzing results, for MyDay releases, changes in functionality and system glitches
  • Act as pointperson for troubleshooting and resolving issues with Union and Student time tracking and time and attendance modules
  • Produce monthly and ad-hoc attendance, salary, training and staffing reports to PACCAR senior leaders

Responsibilities For Human Resources Operations Specialist Resume

  • Provide technical assistance for HR systems, including password resets, administrator access and user training
  • Develop a training plan, coordinate and provide tools and resources for new and existing team members to ensure high quality results in a timely manner
  • Administer the tuition reimbursement program; ensuring proper approval, course completion and on-time accurate reimbursement
  • Assume an ‘end to end’ ownership for complex processes that impact employee data for the organization
  • Promote a positive and cooperative atmosphere to increase employee engagement
  • Administer HR communications to managers and employees on HR activities, initiatives, policies and programs
  • Address and facilitate the successful resolution of employee relations issues, disciplinary actions, inquiries and audits
  • Conduct employee investigations, recommend courses of action and implement recommendations

Responsibilities For Human Resources Operations Supervisor Resume

  • Conduct exit interviews, summarize findings, analyze trends and recommend improvement initiatives
  • Support the administration of PACCAR’s global Talent Management Suite
  • Competencies for success in this role include coaching & development, performance management, team development and facilitation, career development, learning/development, and recognition & rewards
  • Ensure compliance with TreeHouse Foods Affirmative Action Plans, SOX, FLSA, OSHA, all employment legislation, and other employment related policies and procedures
  • Leads and supports the Shared Services project manages small projects. This includes creating project timelines, defining/assigning tasks, coordinating resources and managing project plans
  • Leads design sessions to identify functional requirements/specifications for new development and ongoing projects
  • Acts as functional leader role on larger projects
  • Creates, reviews and obtains signoff of work and change requests
  • Uses knowledge of content and business needs to support communications/change management activities for projects and enhancements

Responsibilities For Human Resources Operations Coordinator Resume

  • Manage HR Shared Services team to ensure all transactions are satisfactorily completed within SLA’s provided by management while always providing excellent customer service
  • Work with HR Centers of Excellence and HR SME’s to establish and document standard HR processes and operating procedures to support HR service delivery model
  • Research and resolve HRIS process flaws; recommend solutions or alternate methods to meet requirements. Manage mapping/programming of all HRIS tables to ensure accurate data capture that enables comprehensive reporting
  • Oversee HRIS interface requirements with benefits portal (BenefitFocus)
  • Establish relationships across the organization and at various hierarchical levels
  • Support HR Generalist by executing flawlessly on all personnel changes (full personnel life cycle, onboarding through off-boarding). Process all new hire and employee change paperwork in core HRIS system, according to policies and standard operating procedures
  • Provide support on daily and weekly attendance tasks, including: cataloging of absenteeism slips, maintaining points trackers, issuing warning notices to managers, and responding to attendance inquiries

Responsibilities For Human Resources Operations Analyst Resume

  • File all personnel paperwork in a timely manner, and in compliance with Post Holdings Records Management schedule
  • Develop and prepare new hire orientation materials and binders for HR Generalist; serve as back-up for new hire orientation in HR Generalists absence
  • Perform core front desk functions including: answering phones, directing calls, assisting visitors, assisting applicants, distributing mail, and ordering office supplies
  • Provide support to leadership by scheduling meeting rooms, setting up meeting resources, ordering meals, and arranging additional sundries
  • Coordinate employee events and meetings with direction from HR Generalist
  • Assist with Wycliffe USA job description creation by, consulting with staff interested in changing positions. Consulting with managers interested in moving staff to a new position. Creating the jobs in Workday. Auditing and updating older job descriptions
  • Designs, produces and maintains departmental publicity or info/instructional materials such as reports, workflows, or illustrated tutorials at the direction of supervisor for all staff types

Responsibilities For Human Resources Operations Intern Resume

  • Maintains working knowledge of Checkster, SharePoint, and Workday best practices around S&A processes
  • Manage Workday job profiles to ensure they are regularly audited, updated, and legally compliant and accurate to current standard job needs
  • Assist to find creative solutions to administrative and procedural problems
  • Post position advertisements as requested by PE partners (i.e. LinkedIn type projects)
  • Process retired member volunteer assignment requests
  • Coordinate Wycliffe Organization transfers and internal staff transfers
  • Maintain and generate monthly global headcount and turnover reports
  • Lead regional HRSC management ensuring time to respond, quality customer service and a positive trend in assisting employees and managers across the region. Oversee the HRSC operations, transaction processes and call center efficiency

Responsibilities For Human Resources Operations Partner Resume

  • Lead for HR reporting and budgeting
  • Supervise and maintain a qualified staff, managing and balancing resources to ensure service level agreements are met and work is completed accurately
  • Continue to improve and update standards and procedures for handling employee inquiries, transactions, technology, tools, and administration of HR programs
  • Lead regional Payroll management in executing responsibilities for the preparation and processing of payroll, tax reporting, and worker's compensation reporting for the US
  • Lead and manage the development, monitoring and evaluation of HR metrics and analytics for the North American region. This includes collaboration with the Munich Re Munich HR team on analytics strategy and operational requests
  • Lead and drive the ongoing technology enhancements by improving the HR information system's utility to managers, employees and HR. Collaboration with IT and other HR departments to prioritize and plan ongoing technology projects and enhancements to current systems
  • Support Regional HR Head with reporting presentations and analytics

Responsibilities For Human Resources Operations Assistant Resume

  • Lead the HR Business Continuity Plan process
  • Lead and provide oversight to the overall HR Internal Control System (ICS) and Model Audit Rule (MARSOX), and all audit activities
  • Central point of contact for all regional HR integration projects
  • Make staffing decisions; including interviewing and hiring the most qualified people, according to Medtronic’s standards around diversity, core behaviors and the requirements of the role
  • Provides guidance and direction as needed to Student /HR Partners through the initiation and processing of HR-related transactions using Workday
  • Actively participates in the planning, development and implementation of MyDay training to support HR Partner and Student HR Partners
  • Assist with the onboarding, data maintenance and reporting related to contingent workers
  • Set objectives and conduct performance reviews. Provide coaching, development and engagement strategy
  • Process Foreign National new hires onboarding documentation into Windstar for tax purposes

Responsibilities For Director of Human Resources Operations Resume

  • Partner with Talent Acquisition and HR Management in the onboarding process for new hires and internal transfers
  • Act as a Subject Matter Expert in regards to the onboarding process
  • Assist in managing the terminations process
  • Initiate all Personnel Action forms, and background checks using Talentwise
  • Acts as back up for payroll processing as needed
  • Support the HR Operations team in new and ongoing projects

Responsibilities For Human Resources & Operations Manager Resume

  • Develop strategies and monitor, measure, and ensure adherence to service levels agreements and quality standards
  • Act as backup for the HR Operations Specialist monitoring and management of records, payments and time keeping in Workday under the terms of the university’s six Collective Bargaining Agreements
  • Identify and monitor the integrity of the University’s employee data through analysis and research
  • Create offer letters and coordinate their review and approval for internal and external candidates
  • Process and monitor background checks for external candidates and communicate status with Talent Acquisition and HR Management in a timely manner to ensure candidates are eligible for hire

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