Support & Admin Resume Sample

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Pearlie Leannon
5518 Witting Cliff,  Phoenix, AZ
+1 (555) 418 3483

Work Experience


Dual Support Admin Specialist
12/2015 - PRESENT
Los Angeles, CA
  • Assist in the development of business cases for strategic investments and track performance versus value attainment targets
  • Develop strong working relationships with business unit management, peers, and partners
  • Maintains department’s database and generates monthly reports
  • Passionate about working for a company that creates cutting edge scientific solutions
  • Inspired by the opportunity to help develop high quality reagents for Fluidigm’s platform
  • Coordinates the negotiation of new and renewed program agreements, amendments to current agreements and assorted other legal documents and issues
  • Makes initial determination of what kind of legal documents are required and distributed the documents to the customer as a negotiation starting point
Sales Support Admin
05/2012 - 11/2015
Phoenix, AZ
  • Provide expertise and guidance to staff in resolving problems/issues to ensure timely completion of critical tasks
  • Ensure uninterrupted service to internal clients. Ensure regular feedback is provided to clients on system availability status
  • Ensure periodic audit reporting is completed in accordance with audit requirements
  • Ensure all management reporting is complete, timely and effective given any process or data changes
  • Sales, Customer Service & Marketing teams, coordinators from other areas of the business, 3rd parties, travel companies, couriers, suppliers etc
  • Initiates contact with prospective customers to sell targeted FIS products and/or services
  • Possess Diploma qualification; preferably in Business Administration
  • Experience in sales support/ administration role
  • Proficient in IT software (e.g. Microsoft Word/Excel and SAP)
Sales Support Admin & Assistant
07/2005 - 01/2012
Phoenix, AZ
  • Coordinates the negotiation process, often involving conference calls with customers and their legal staff, USB legal staff, and appropriate Business Line staff
  • Responsible for advising the Business Lines on legal precedents e.g. “we have never given on this clause and here is why” or “yes, we can make that change”
  • Responsible for producing drafts of the agreements; often requires multiple iterations (multiple conference calls)
  • Responsible for producing the executable draft and sending it to the customer for signature
  • Confers with the USB staff about outstanding issues, resolves issues
  • Provides contract negotiation services to the Business Line. Advises appropriate USB staff on what services need to be modified in order to ensure good service and / or what services need legal / credit action
  • Receives client / prospect signed contract and verify content and completeness. Resolves issues
  • Ensure all team work is completed timely, accurately and according to procedures
  • Ensure all deliverables are completed in accordance to agreed SLA

Education


Norwich University
2001 - 2005
Bachelor's Degree in Management

Professional Skills


  • Excellent verbal / written communication skills and time management skills
  • Strong organizational skills with ability to multi task
  • Excellent organizational, interpersonal and math skills
  • Strong oral and written communication skills sufficient to compose and deliver responses to customers’ complex questions in a clear and concise manner
  • Very Strong Windows operating system and programming experience
  • Attention to detail and problem-solving skills
  • Possesses good communication skills and has a good understanding of cross-cultural differences

How to write Support & Admin Resume


Support & Admin role is responsible for microsoft, customer, general, basic, mainframe, software, analysis, database, analytical, cisco.
To write great resume for support & admin job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support & Admin Resume

The section contact information is important in your support & admin resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support & Admin Resume

The section work experience is an essential part of your support & admin resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support & admin responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support & admin position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support & Admin resume experience can include:

  • Demonstrated knowledge of customer service and communication skills
  • Intermediate skills in MS Word Suite
  • Work well in a team environment and communicate effectively with team members, extra-departmental employees and management
  • Drive results among multiple priorities and use situational awareness to prioritize workload
  • Auditing support for PSU and/or data miners (validation of PRP open / closed gaps)
  • Advanced troubleshooting abilities. Demonstrated capacity to apply troubleshooting logic and methods to both known and newly learned hardware technologies

Education on a Support & Admin Resume

Make sure to make education a priority on your support & admin resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support & admin experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support & Admin Resume

When listing skills on your support & admin resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support & admin skills:

  • Meticulous and highly organized with the ability to manage multiple projects/tasks simultaneously and effectively prioritize projects and tasks
  • Takes initiatives and good interpersonal skills
  • Good experience in batch processing, execution plan/engine
  • Communicate effectively in person and via the phone
  • Basic computer skills in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
  • Manage time effectively and to partner with team and functional areas to meet deadlines

List of Typical Experience For a Support & Admin Resume

1

Experience For Sales Support Admin Resume

  • Demonstrated capacity to apply troubleshooting logic and methods to both known and newly learned hardware technologies
  • 1+ yrs of related IT experience
  • Maintains effective communication with functional areas
  • Strong teamwork and cooperation abilities to be successful
  • Quick in adapting to changes
  • Determine optimal ways for our system’s capabilities to be leveraged through education, training, and real-time analysis
  • Responsible for receiving OR schedule and anesthesia /pain slips daily from each site
  • Check delivered materials and verify against receiving documents
  • Assist in charging materials out of inventory
2

Experience For F-operations Support Admin Resume

  • Functional layer 1 knowledge of networking hardware (primarily Cisco Nexus)
  • General knowledge of change management processes and ticketing systems
  • Assist the sales and marketing teams with the production of routine emails as needed
  • Internal user support and training
  • Participate in rotating on-call after hours/weekend schedules
3

Experience For Inside Tech Sales, Tech Support, & Admin Resume

  • Basic knowledge of the hardware, operating systems and LAN/WAN network technology used in the organization
  • Passion for learning new things
  • Coordinate complex travel accommodations, including flights, hotel reservations, maps, directions, and ground transportation
  • Enter, check and invoice credits and re-billing
  • Process billing orders for Speaker Courses
  • Review Orders in the system for any errors or delays in processing
  • Cover for field data mining events when necessary
4

Experience For Desktop Support Admin Resume

  • Perform executive support and assist with executive presentations involving desktop set up, use of PowerPoint, and other media based tools, projectors etc
  • Provide exceptional customer service communicating courteously with customers by telephone, email, IM, and face-to-face
  • Proficiency Windows 7, Windows 10 operating systems
  • Basic knowledge of Contracting Officer’s Technical Representative concepts and principles
  • Thorough understanding of company products
5

Experience For Production Support Admin Resume

  • Support and implement according to proper change management processes
  • Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/tasks are completed correctly and on time
  • An approachable individual who prides in providing a high standard of service and support to customers and our distribution partners
  • Primary office environment and minimal exposure to manufacturing enviornment
  • Continuous application monitoring
  • Utilize monitoring tools to proactively identify abnormal conditions with systems, applications, and networks in Production (AWS, and on premise environments)
  • Develop timelines for incidents that require escalation/reporting and root cause analysis
  • Execute Standard Operating Procedures as needed to maintain operational stability
  • Maintain a proper hardcopy and softcopy filling documents
6

Experience For Hardware Support Admin Resume

  • Prepare Documents for Bomba renewal Certificate, Suruhanjaya Tenaga, MOF,CIDB, and all Tyco Licensing renewal
  • Ensures that work is scanned into correct station in Med Suite and is as legible as possible
  • Enter receipts in Oracle
  • Tests, configures, installs and maintains computer hardware, disk drives and disk drive enclosures
  • Participates in the development of test strategies, devices and systems
7

Experience For Plant Support Admin Resume

  • Provides functional and empirical analysis related to the design, development and implementation of hardware
  • Learn and work with new hardware or technological concepts
  • Functional layer 1 knowledge of server and SAN hardware
  • Functional knowledge of IPV4 TCPIP
  • Follow-up with Production and Sales team to ensure the opportunity is up to date
  • Maintain client dashboard page with announcements and events
8

Experience For Laboratory Operations Support Admin Resume

  • Handle specific projects as assigned
  • Participates in the development of test strategies, devices and systems. Provides functional and empirical analysis related to the design, development and implementation of hardware
  • Maintain a detailed and up-to-date licenses and hardware/software inventory
  • Laptop/desktop deployments and break/fix (Windows and Macs)
  • Printer deployments and vendor management for support
9

Experience For Dual Support Admin Specialist Resume

  • Maintain WDS Image Library
  • Windows and Mac OS Support
  • PC knowledge – how to troubleshoot, install/support software
  • Knowledge of how to navigate in and around servers
  • Appropriate certifications such as A+ or MCP are not required, but are highly desirable
  • Use Microsoft Office products to generate documents and spreadsheets
10

Experience For Credit Support Admin Resume

  • Advanced MS Office (Excel, Word, & PowerPoint)
  • Intermediate Web/Software Based Sales Tools (CRM, etc)
  • Installs, configures and troubleshoots desktop systems in a Windows 10/Office 365 environment
  • Uses remote tools (Bomgar, RDP, Skype) to support geographically dispersed employees
  • Maintains passwords (Active Directory), data integrity and file system security
  • Follow-up with prospects
  • Manage Proposal Creation
  • Avaya IP phone support

List of Typical Skills For a Support & Admin Resume

1

Skills For Sales Support Admin Resume

  • Good understanding of AIS configurations, Webservice setup, tuning, logs
  • Experience sorting and filing electronic records
  • Experience in RCM installation/deployment, migrations and configurations, setting up users & roles
  • Experience in RCM Designer setups, object import/export, VFS handling etc
  • Previous experience querying reports and database management
2

Skills For F-operations Support Admin Resume

  • Healthcare related experience including data entry in a medical office
  • Experience working with Microsoft Office – Excel, word, etc
  • Experience filing medical documents
  • Experience with ICD 9/10 and CPT coding
  • ICD 9 / 10 and CPT coding experience
  • Experience working with Microsoft Office
  • Experience in providing customer service in a desktop support role
  • Experience with Office 365, Skype, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial
3

Skills For Inside Tech Sales, Tech Support, & Admin Resume

  • Good attitudes and willing to learn and perform in multi-cultural environment
  • Validate existing flu orders for account detail accuracy
  • Experience providing customer, sales, or contract administration support
  • Experience in providing customer service in a technical support role
  • Experience in providing customer service in a technical role
  • Experience with Office 365, Windows 10, Skype, VOIP, Remedy, JIRA, network printers, SCCM, Bomgar, provisioning tablets and smart phones beneficial
  • Hands on experience on Alert types, Cases, Workflows, dashboards, lists etc
4

Skills For Desktop Support Admin Resume

  • Experience or any other relational database knowledge. SQL server is preferable
  • Experience in Weblogic setup and configurations
  • Experience in AIS setup, installation and configuration
  • Experience in AIS Visual modeler 4.15 and above
  • Previous sales support, contracts management experience required
5

Skills For Production Support Admin Resume

  • 6 months + customer service/ contract support experience
  • Analytical experience in Finance, Business or related field
  • General clerical experience
  • Two to three years of experience in contract administration activities
  • Experience as an applications support admin
  • Relevant experience with ability to complete tasks with minimal direction/supervision
  • Has a flair for sales and exhibits good business acumen
  • Experience with Managed Care
6

Skills For Hardware Support Admin Resume

  • Data entry experience in a work environment
  • LAN / WAN experience desirable
  • Desktop and Laptop Break/Fix experience
  • MacBook and IPad Pro experience required
  • Experience in healthcare
  • Previous experience with QuickBooks and Administrative functions required
  • Focus on numerous details and a strong desire to produce high quality results
7

Skills For Plant Support Admin Resume

  • Experience in fast paced sales support environment
  • Prioritizes activities that are customer related. Provides timely responses to customer queries and escalations
  • Expedite orders changed from normal to priority status
  • Time Management – the ability to organize and manage multiple priorities
  • Managing the IMG-CQA mailbox and processing resource requests
  • Understanding of what we do here – process flow/life cycle of the mail we receive
8

Skills For Laboratory Operations Support Admin Resume

  • Managing the master resource request file
  • Utilize best practices in evaluating new procedures and processes, taking impact to other departments and sites
  • Work Non-traditional business hours – including weekends, nights, holidays and on-call rotation supporting remote users
  • An understanding and willingness to follow and enforce policies and procedures – especially those regarding security and user access
  • Responsible for collecting data and capturing the quality measures
9

Skills For Dual Support Admin Specialist Resume

  • Preparation of visit checklist and packets for LPN / NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
  • Invoice COD orders including freight and notify DNA Shipping Department of COD value
  • Desire to expand career, and willing to learn the business
  • Hardware and Software Inventory tracking and management via HP Asset Center
  • Provides provisioning and support for tablets, smart phones, and iPad's
10

Skills For Credit Support Admin Resume

  • Technical ability to understand manufacturing processes
  • Interprets information contained in Custom Pricing Order Form (CPOF) packet
  • Identifies problem areas and provides ideas for the streamlining of procedures and processes
  • Generates routine reporting and runs standard queries
  • Escalates necessary issues to the Sales Commission Tracking Team Lead

List of Typical Responsibilities For a Support & Admin Resume

1

Responsibilities For Sales Support Admin Resume

  • VPN Account Setup and Support
  • Travel between both Oakland locations and minimal travel to Mesa AZ (typically 10-15 days per year)
  • Knowledge of imagerps, LCU, Reformatter
  • Troubleshoot/ follow the logic of a program or script
  • Long hours and hard work
  • Wears many hats and ability to switch those hats on a moment’s notice – or even wear multiple hats at a time
2

Responsibilities For F-operations Support Admin Resume

  • Gets along well with coworkers and clients
  • Reports directly to/supports the Sales Manager
  • Provide timely follow up with customers/vendors via email and phone
  • Ensure templates and documents are up to date
  • Provide back up support to the receptionist desk as needed
  • Support with the use of Company administrative tools & other general tools
3

Responsibilities For Inside Tech Sales, Tech Support, & Admin Resume

  • Issue and track project and opportunity related PO’s
  • Maintain a project issue and action list
  • Poised under pressure and flexible to adapt in a fast-paced environment
  • Bill Techno Center orders
  • Update Customer Services or Reps on order status
4

Responsibilities For Desktop Support Admin Resume

  • Allocate and Release New Orders and Back Orders as needed
  • Receive and count trade out orders
  • Process trade out orders
  • Maintain a log of trade outs processed for both bands and brackets
  • Computer literate specifically in MS Office
  • Keep up to date with industry standards and knowledge
  • Coordination of request coverage, PTO requests, and additional days needed on an assignment
  • Preparation of tools for the IMG-CQA to utilize while in the field to collect the quality data
5

Responsibilities For Production Support Admin Resume

  • Creation and management of weekly Brown Bag Sessions with WellMed Clinics
  • Install, configure, and troubleshoot desktop systems
  • Perform hardware and software inventory
  • Current Driver’s License and reliable transportation
  • In operations or sales/customer support role
  • User maintenance and control
  • Basic attention to detail, analytical and problem solving skills to identify problem areas when reviewing numeric information, to see patterns, trends or missing pieces, identify the similarities in current/past scenarios, and question inconsistencies to determine proper resolution
  • Effective verbal and written communication skills to partner with functional areas, conduct tasks via the telephone, through e-mails and various written documents
6

Responsibilities For Hardware Support Admin Resume

  • Desktop Security Best Practices required
  • Manage day to day flu vaccine inquiries from multiple business units across the Cardinal Health enterprise
  • Provide exceptional service and share knowledgeable information to customers regarding our flu vaccine program and the products included within our product portfolio
  • Maintain up-to-date information to provide customers with the most timely and accurate updates available
  • Contact customers to share information about our flu vaccine program and secure flu vaccine pre-book orders for the current season
7

Responsibilities For Plant Support Admin Resume

  • Facilitate end-of-season customer returns for flu vaccines based on the customer's eligibility
  • The ability to thrive in a hectic environment
  • Quick learner who grasps concepts and processes quickly and intuitively
  • Self-starter who is resourceful and initiates work without specific instruction
  • Exhibits Flexibility and Professionalism
  • Work is generally performed in an office or cubicle, sedentary
  • Limited temperature fluctuations, air condition environment
8

Responsibilities For Laboratory Operations Support Admin Resume

  • Be flexible and adapt to change
  • Stand/walk up to 50% of day. Ability to lift up to 50 lbs
  • Familiar with Windows 7, Windows 10 and Mac OS
  • Thorough knowledge of contract negotiation issues
  • Knowledge in MS Excel Software, Power Point Software, MS Word Software
9

Responsibilities For Dual Support Admin Specialist Resume

  • Fluent in written and spoken English and Bahasa Malaysia
  • Work closely with Site Reliability Engineers (SRE) and Dev to correct application errors
  • Create, update, and execute Change Requests to implement system and software upgrades as needed
  • Assist in incident management tasks: open, resolve, and maintain JIRA tickets
  • Linux, Windows and open source software administration
  • Enters and verifies order information in database
  • Ensures appropriate calculation of Sales Commission Eligible Amount
10

Responsibilities For Credit Support Admin Resume

  • Assists other team members as time permits
  • Proficiency with Microsoft Office applications,
  • Work in fast paced environment and possess a self-starter attitude
  • Utilizes a knowledgebase of the company’s products and their use
  • Images machines via SCCM

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