Director, Inside Sales Resume Sample

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Emmy Doyle
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Work Experience


Director, Inside Sales
07/2017 - PRESENT
San Francisco, CA
  • Lead the process of designing, implementing and evolving a Fiserv Enterprise Inside Sales Function, including organizational structure, SLA’s, onboarding and development programs and initial goals and metrics
  • Use industry expertise and client’s key business requirements to understand the client’s priorities and identify ways to enhance the client’s business performance with the appropriate Fiserv solutions and services
  • Provides on-going training to inside sales team and NLD and Gemini wholesalers on products and strategies, information systems, applications, and other operations
  • Establishes and maintains healthy relationships and open lines of communication with operation leaders
  • Supports Internal Wholesalers with specific representative questions and problem resolution
  • Provides excellent sales support to representatives and wholesalers by promoting service by actively suggestive selling and offering information, suggestions, and new ideas to match their needs
  • Contacts inside sales clients via mail, phone, or email to inform them of product/service changes and/or additions
  • Works with inside sales team to ensure the Wholesalers calendars are full and travel is efficient
  • Meet or exceed assigned sales objectives on a monthly, quarterly and annual basis growing revenue, share and profitability
Director Inside Sales
07/2012 - 05/2017
Chicago, IL
  • Develop an annual business plan updated on a quarterly basis including plans by direct report, product, geography and action plans to capitalize on new opportunities
  • Maintain an accumulated forecast for the region for regular review
  • Provide leadership, coaching and direction to their team
  • Attract, engage and retain top performers
  • Train, develop and motivate employees in sales skills, product knowledge, teamwork, time and territory management, competitive knowledge, and career goals pursuits to achieve team and individual goals
  • Develop articulate value propositions, and execute in the field
  • Ongoing coordination with all Open Text teams (solutions, marketing, engineering, operations, legal, sales and finance) to identify opportunities and ensure alignment of department objectives
  • Developing & deploying execution strategy
Senior Director, Inside Sales
08/2009 - 03/2012
Los Angeles, CA
  • Recruiting, hiring, training, managing and developing Inside Sales
  • Collaboration with field sales and other commercial managers in the successful execution of cross-departmental projects
  • Providing feedback and proposals to Regional senior / executive sales management to assist executive decisions
  • Managing department level budget allocation / analysis, accurate sales forecasting / analysis, departmental ROI analysis and reporting to Regional senior / executive management
  • Recruit, hire, train, develop and motivate Inside Sales Staff
  • Monitor growth of individual sales representatives and provide guidance to maximize individual production
  • Direct sales campaigns to generate ticket revenue
  • Implement strategies to effectively track individual and department sales efforts

Education


American Sentinel University
2004 - 2009
Bachelor's Degree in Information Systems

Professional Skills


  • Strong people skills and networking skills
  • Operates with urgency; displays problem-solving, analytical skills and the ability to balance multiple priorities simultaneously
  • Excellent communication skills with strong telephone presence
  • Strong recruiting, hiring and coaching skills
  • Strong Team building, motivational, and coaching skills
  • Strong quantitative and analytical skills (ability to use monthly, quarterly and annual forecasting and pipeline management to manage sales growth)
  • Proven management experience, having effectively managed teams and supported career development of your staff

How to write Director, Inside Sales Resume

Director, Inside Sales role is responsible for leadership, training, record, customer, digital, coaching, pipeline, closing, analytical, presentation.
To write great resume for director, inside sales job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Director, Inside Sales Resume

The section contact information is important in your director, inside sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Director, Inside Sales Resume

The section work experience is an essential part of your director, inside sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, inside sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, inside sales position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Director, Inside Sales resume experience can include:

  • Proven leadership skills necessary to develop a lasting Inside Sales team
  • Business strategy and planning experience, including goal-setting, financial analysis and demonstrated performance management/coaching
  • Demonstrate effective selling and prospecting techniques to influence the customer with significant focus on prospecting/new customer acquisition
  • Strong experience utilizing enterprise reporting and analytics services, with demonstrable success in KPI development and management
  • Experience in recruiting/building am effective team of Managers and Business Development Representatives
  • Solid understanding of business financials and strong working knowledge of company products and services

Education on a Director, Inside Sales Resume

Make sure to make education a priority on your director, inside sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, inside sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director, Inside Sales Resume

When listing skills on your director, inside sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical director, inside sales skills:

  • Good analytical skills with a penchant for identifying actionable opportunity, developing and executing a plan to address all opportunities
  • Excellent communication skills including ability to conduct presentations to variety of levels both internal and external to the company
  • Strong Microsoft Office skills (Word, Excel, PP) and CRM exposure
  • Proven track record of successful sales and management skills
  • A proven track record of quota attainment in technology sales and/or sales development with exceptional people management skills
  • Other: Excellent interpersonal, customer relationship and leadership skills

List of Typical Experience For a Director, Inside Sales Resume

1

Experience For Director Inside Sales Resume

  • Excellent management and communication skills (written and verbal)
  • Clearly and effectively set goals and then attain them as evidenced by a track record
  • Excellent organizational, analytical, written and verbal skills
  • Proven leadership skills and ability to work in fast paced environment
  • Strong leadership skills, the ability to coach a motivate team to achieve company directives and revenue goals
  • Utilize partners effectively to grow the business, including adherence to Partner rules of engagement
  • Effectively manage team of 3-5 Inside Sales Managers to ensure that they exceed monthly sales targets of new monthly recurring revenue
  • Work effectively in a fast paced, rapidly changing technology environment, and to complete multiple projects simultaneously
  • Effectively negotiate which is consistent with AspenTech’s overall strategy and business interests
2

Experience For Associate Director, Inside Sales Resume

  • Experience and capability to maximize effectiveness of enterprise sales and service systems
  • Effectively communicate and influence internal and external stakeholders
  • Relevant industry experience or equivalent combination of education and work experience
  • Computer skills and aptitude
  • Expert negotiation and communication skills, both written and verbal
3

Experience For Senior Director, Inside Sales Resume

  • Strong Salesforce.com or similar CRM tool experience
  • Analytical skills, the ability to develop key performance metrics and measure success
  • A Strong Proven leader in a sales environment
  • Experience building and managing successful sales teams in dynamic environments while maintaining a positive and team oriented work culture
  • Proven track record of achieving and exceeding measurable goals in a highly automated metrics- based phone prospecting environment
  • Experience in planning, directing and managing a successful sales team
  • Successful and extensive experience with directing sales teams during periods of significant sales, marketing and product transition
  • Ensure effective prospecting, up/cross selling, pipeline development, and all sales related activities
  • Experience developing own leads and prospecting for new business
4

Experience For Executive Director, Inside Sales Resume

  • Experience in selecting and developing sales and/or client management professionals
  • Proven ability to grow a business regionally into a significant revenue-generating one
  • Delivers a best-in-class, captivating, customer experience that builds loyalty and enables consistent sales and profit growth
  • Demonstrated success navigating complex organizations to generate interest and demand
  • Strong knowledge of Salesforce dashboards and reporting
5

Experience For Director, Inside Sales & Appointment Booking Resume

  • In-depth knowledge and experience in sales presentations, negotiation and closing techniques
  • Extensive experience with corporate team activities including cooperative development of successful programs executed by inside sales
  • Recruit, coach, manage and develop an effective team of Regional Managers, Inside capable of delivering Government goals
  • Ensure effective talent development and talent management - support colleague training, individual development planning, regular coaching and feedback
  • Strong executive presence and ability to communicate and manage change at all levels of the organization
  • Demonstrated knowledge of different sales methodologies and customer relationship management (CRM) systems ( Salesforce ); SFDC knowledge is desired
  • Develop, coach, and mentor sales leaders and sales representatives to grow business and promote effective sales strategies
  • Progressive sales leadership experience in a technology organization
  • Influence and drive common processes, tools and system to increase productivity and improve customer experience
6

Experience For Director Inside Sales APJ Resume

  • Drives strong cross functional executive company alignment across various business units
  • Places emphasis on Customer Experience and ensures Illumina’s commitment to customer satisfaction is performed, delivered, and constantly improved
  • Experience as an Inside Sales leader with direct quota responsibility
  • Demonstrated advanced knowledge of at least three industries and/or market segments
  • Proven ability to mentor and train a staff
  • Uccessful Business Development / Lead Generation experience
  • BA/BS and/or equivalent experience
  • Experience in career development to include promotion guidelines and metrics
7

Experience For Director, Inside Sales, GSO Resume

  • Demonstrates full commitment and offers tactical strength through regular oversight
  • Business to business sales related experience
  • Management experience, preferably in the beverage alcohol industry
  • Uccessful inside sales experience
  • Demonstrated history of consistent goal achievement in a competitive environment
  • Inside sales experience in B2B markets, preferably in competitive energy markets
  • Leadership & people management experience
8

Experience For Senior Director Inside Sales Resume

  • Demonstrated ability to work with multiple management teams on a regular basis
  • Experience preferably in a call center environment
  • Building, motivating, coaching, and leading a sales team to achieve bookings and growth targets
  • Identifying on an ongoing basis distribution gaps and developing a strategy to overcome issues
  • Attracting, developing and thus retaining sales and management teams
  • Utilizing available resources to maximize results within area of responsibility
  • Submitting required reports promptly and accurately as directed by management
  • Imparting knowledge of the major responsibilities, accountabilities, and organization of the sales function to sales team
  • Communicating all sales issues and opportunities for their respective area of responsibility
9

Experience For Director, Inside Sales Resume

  • Build a best-in-class Inside Sales team with an emphasis on retaining, promoting and hiring the next generation of outstanding ServiceNow sales people
  • Ensure optimal teaming with field and inside partners to jointly address new and existing business opportunities while maximizing revenue in existing accounts
  • Results-driven and inspiring in executing on and achieving significant sales targets
  • Leverage all possible product training and applicable sales training on an ongoing basis
  • Directs and motivates the insides sales team, including resource planning, hiring, mentorship, talent development and performance management
10

Experience For Director Inside Sales Resume

  • Partner with marketing to develop a repeatable program that drives AE prospecting efforts in conjunction with marketing driven campaigns
  • Collaborate with Marketing functions on key initiatives including demand generation programs and customer acquisition strategies
  • Embrace a culture of “Test and Fail” and be able to not only accept, but embrace an every changing landscape in a fast paced and growing environment
  • Implement a rigorous sales rep training program that establishes rules of engagement, scripts, communication protocols, and closing tools
  • Develop programs that drive creative and motivating productivity drivers; create an atmosphere that stimulates learning; development and challenge
  • Contribute to strategic Inside Sales initiatives and assist in liaising with the marketing, finance, and product teams

List of Typical Skills For a Director, Inside Sales Resume

1

Skills For Director Inside Sales Resume

  • Excellent verbal and written communication skills and strong negotiation skills
  • Highly effective organizational and multitasking skills
  • Previous field (outside) sales experience, inside sales experience, and cross segment experience required
  • Excellent leadership, energy, judgment, communication, interpersonal, management and analytical skills required
  • Confident presenter with excellent verbal and written presentation skills, and ability to work with relevant industry trade organizations in the region
  • Excellent customer service skills, both direct and through digital systems, in order to both lead by example and recognize and meet customer support needs
  • Conducting meetings as needed to effectively communicate objectives, programs, strategies, policies and procedures to assigned personnel Inside Sales
2

Skills For Associate Director, Inside Sales Resume

  • Thorough knowledge of inside sales planning and execution, strategic and tactical selling skills and outside vendor relationships
  • Sales and marketing skills with an ability to innovate
  • Strong EI and ability to build high performing teams and develop strong cultures
  • Leader with exceptional business decision making skills and understands the importance of the key responsibilities mentioned above
  • High level of communication skills interfacing with the key stake holders
3

Skills For Senior Director, Inside Sales Resume

  • 9+ yrs professional experience including 5+ years of leadership experience
  • Demonstrated experience managing a Sales team
  • Effectively guide sales team in use of Salesforce system while creating metrics to improve sales and operational performance
  • Demonstrate a strong external focus including external industry involvement to influence direction and build TriNet reputation in the vertical market
  • Communicates effectively and quickly connect the dots between processes and people
4

Skills For Executive Director, Inside Sales Resume

  • Attract, Hire, retain & build talent across multiple cultures and languages and manage performance effectively
  • Identify, assess, and prioritize target segments and priority leads in order to build revenues quickly
  • Exhibit the sales skills required to lead by example
  • Experience developing strategies, deploying technology and delivering outstanding, integrated sales/service across multiple channels (phone, video, chat, SMS)
  • Demonstrate commitment to the development and learning of team by providing resources and creating learning opportunities
  • Analytical experience with reporting, identifying trends and tracking KPIs
  • Excellent recruiting and training of sales management teams
  • Creates and implements effective reporting tools with consistent measurement and analysis of ongoing performance of direct reports
  • Experience leading sales managers/team leaders is essential as well as leading large inside sales teams (20 + people)
5

Skills For Director, Inside Sales & Appointment Booking Resume

  • Ensure effective use of all Marketing provided external customer-facing collateral and internal assets
  • Fosters a customer-centric culture, where the full energy and activity of the team is focused on delivering highly satisfying customer experiences
  • Proven leader in managing a highly dynamic inside sales management staff and their teams
  • Demonstrated advanced understanding of strategic sales techniques and principles specifically in the hardware and software industry
  • Proven track record of successful coaching and performance improvement
  • Experience leading an Inside sales organization for 5+ years
  • Experience working within a matrix organization with multiple stake holders
6

Skills For Director Inside Sales APJ Resume

  • Previous experience in successful management of multiple teams and achieving goals and objectives
  • At least five years’ experience managing teams
  • Related working experience preferably in the data center, telecommunications, IT, or technology fields
  • Experience in developing objectives, strategies, and plans related to all aspects of sales activities
  • A proven track record for meeting sales quotas for SMB software products
  • Deliver strong, sustainable YOY growth for Company by exceeding defined targets for revenue growth
  • Experience implementing performance based sales strategies
7

Skills For Director, Inside Sales, GSO Resume

  • Experience managing a $250 million sales team
  • Demonstrated ability to use personal knowledge, processes, and solutions selling strategies and methodologies to meet revenue growth objectives
  • Excellent ability as a Trusted Advisor and have a solutions based sales approach
  • Proven ability to provide strategic insights and sales expertise to maximize performance
  • Contact lens Industry experience or combination of business-to-business sales and medical device/pharmaceutical sales required
8

Skills For Senior Director Inside Sales Resume

  • Proven performer and ability to develop and execute strategic plans quickly
  • Demonstrated success in a sales environment and ability to influence and close a deal
  • Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
  • Previous experience in a high call volume environment
  • Experience in Inside Sales in a Business to Business setting
  • Experience in a quota carrying sales environment is required
9

Skills For Director, Inside Sales Resume

  • Experience in technology sales
  • Experience in telephonic sales leadership in a Business to Business setting
  • Strong ability to interface and strategize with field management
  • Experience leading inside sales teams
  • Demonstrable sales ability with a proven track record of success in process-driven, programmatic, high volume, lower value sales with a focus on coverage
10

Skills For Director Inside Sales Resume

  • Lead by example in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task
  • Knowledge of virtualization technology, experience with VMware and/or Microsoft is highly desirable
  • Strong business acumen and the ability to lead and develop a sales organization
  • Fostering close relationships with the Field Sales team
  • Providing specific and current information on supplier, market, sales and merchandising results and/or problems
  • Working with Inside Sellers to deliver 100+ qualified leads to North American field sales team weekly
  • Working with assigned personnel to establish sales programs and strategies
  • Providing leadership, guidance and support needed to attain the commitment and motivation of all assigned personnel
  • Organizing assigned personnel schedules to concentrate on in-field activities

List of Typical Responsibilities For a Director, Inside Sales Resume

1

Responsibilities For Director Inside Sales Resume

  • 1) Well developed sales coaching skills used to develop individual sellers abilities
  • Proven experience in successfully managing people to achieve performance goals
  • Demonstrated success working with internal and external resources to buildand support new initiatives
  • Use sales analytics and CRM to drive effective telesales pipeline management and accurate funnel forecasting
  • Experience guiding sales managers through a disciplined process to move prospects through sequential stages of engagement, alignment, desire, and acceptance
2

Responsibilities For Associate Director, Inside Sales Resume

  • Demonstrate POISE , TriNet’s core values, at all times
  • Manages Supervisors thru the LOC process by providing feedback and coaching, and ensures they are managing performance on an ongoing basis
  • Responsible for ensuring that the organization is selling the whole portfolio, increasing the attach rates of options and services
  • Lead team to penetrate new accounts through cold calling, email, social media, and networking,
  • Accountable for meeting and exceeding annual sales results for all product lines
3

Responsibilities For Senior Director, Inside Sales Resume

  • Keeps informed on competitive services, promotional matter, sales techniques, pricing and marketing policies
  • Incorporate up to date knowledge of the competitive landscape into selling strategies and department training
  • Manage a functional unit including sales training and development
  • Adjust to the rapidly changing dynamics of a fast-growing SAAS sales culture
  • Partner with Marketing in the areas of lead generation, cadence creation, and commercial messaging
  • Support public sector sales growth by implementing strategic initiatives and promoting a high energy, high activity environment
4

Responsibilities For Executive Director, Inside Sales Resume

  • Build and optimize programs designed for sales execution, delivering operational excellence whilst improving sales productivity
  • Knowledge of the inside sales environment, sales process coaching and management, performance management, and employee recruiting is beneficial
  • Work with Sales Training to develop sales manuals, scripts and oversee sales training
  • Interact as needed with other functional areas including talent acquisition, marketing, and information technology
  • Assist in making employment decisions and setting performance standards
  • Develop a program to re-focus the Americas Inside Sales organization from supporting sales to owning sales in the mid-market and SMB markets
  • Maintain and develop positive business relationships with suppliers and customers, including providing them with requested business reviews and information
  • Knowledge of SaaS marketing automation products and how they are used by SMBs
  • Meet and exceed all sales goals and objectives, ensuring performance standards are met or exceeded (quarterly, monthly, weekly, daily, intra-day intervals)
5

Responsibilities For Director, Inside Sales & Appointment Booking Resume

  • Managing Key Accounts, especially in the Medical/Dental markets
  • Promotes the sale of AspenTech’s Small Medium Business (SMB) offering as well as enterprise token offerings
  • Work with marketing to create lead generation and sales conversion tools
  • Provide regular reporting of pipeline, forecast and performance
  • Develops sales process and pricing models to lead an accountable sales force
  • Meet and exceed sales targets which consists of appointment setting, pipeline generation and inside driven bookings
  • Provide accurate weekly ISR forecasts and track sales activity leveraging SFDC
  • Responsible for employee role definition, enablement, evaluation and staffing for Managers and inside sellers
  • Develop quotas, forecasts and key metrics for the team - executes operating plans and ensures inside sales objectives are met
6

Responsibilities For Director Inside Sales APJ Resume

  • Collaborate with APJ sales leadership on territory planning and execution
  • Develop a thorough onboarding program for new hire Inside Sellers across APJ
  • Assist in overall Ticket Sales & Services Dept. planning
  • Lead high-performing team to ensure proactive outreach to perspective customers and high quality customer support
  • Enable revenue growth by increasing value-added revenue
  • Execute a pipeline review process with managers to ensure opportunities and marketing/LMG leads are moved through the sales cycle
  • Improves ease of Doing Business with company
7

Responsibilities For Director, Inside Sales, GSO Resume

  • Consensus builder, collaborative, flexible thinking and agile
  • Develop and maintain sales strategy for Inside Sales team including goals, performance metrics, and target customer lists
  • Provide guidance on pricing and contract issues
  • Collaborate cross-functionally with leaders from Field Sales, Channels and Alliances, Sales Enablement, and Field Marketing
  • Counsel sales leadership in prospecting structure and resource optimization
  • Oversee planning and management for roles, responsibilities, territory strategy, coverage, and rules of engagement throughout the sales organization
  • Hire, organize, develop and lead a team of 50+ inside sales people, maintaining a world class inside sales operation
  • High standard of planning and execution abilities
  • A natural orientation for collaboration and working with cross-functional teams to optimize for company outcomes
8

Responsibilities For Senior Director Inside Sales Resume

  • Sales lead development and prospecting for new business
  • Ensure Inside Sales personnel adheres to the federal, state and local laws and regulations governing the sales of alcoholic beverage products
  • Assess IES growth opportunity within North America leveraging Inside Sales and develop multi-year revenue growth strategy and execution plan
  • Coach and measure key, high volume activity metrics, adherence to sales process and value positioning for the assigned product portfolio
  • Work internally and with other Blackbaud resources to develop win strategies and tactics for driving overall market penetration
  • Manages company internal networking sources and matrix management capabilities
  • Local and regional factors impacting sales (market conditions and industry health)
9

Responsibilities For Director, Inside Sales Resume

  • Clear understanding of business strategy and direction
  • Weekly, monthly, quarterly revenue forecast inspection and reporting
  • Weekly, monthly and quarterly pipeline accuracy inspection and reporting
  • Deal structure, pricing, partner approval
  • Sales coaching and issue resolution
  • Inspire and foster a high-performing sales culture
  • Leading inside sales team(s) in a business to business (B2B) environment
  • Achieve weekly, monthly and quarterly sales targets
  • Leadership-Oriented. Selflessness and influence are continuously on our mind as the cornerstones of leadership. We cannot influence the right outcomes in the right way unless we have deep empathy for our teams, colleagues, and customers. We treat others the way they want to be treated in order to influence them for good
10

Responsibilities For Director Inside Sales Resume

  • Data Driven. Objective, quantifiable insights enable us to work smarter and increase productivity. Data enables us to establish priorities and uncover opportunities. Truth is truth and fact is not fiction
  • Collaborative. We don’t hold anything back from colleagues – broadly shared information can only help the cause
  • Perfect Effort, Exceptional Results. We assault existing benchmarks and status quo with our best, unrelenting efforts, rarely satisfied with the previous hallmarks of success
  • Develop budgets and forecasting to ensure sufficient staffing and expectations around sales and performance goals on an annual, quarterly, monthly and daily basis
  • Foster an open environment at all levels of the organization to cultivate ideas for improvements in productivity and performance with team members
  • Responsible for the design, implementation and execution of operational procedures for the various programs partnering with other departments as needed. Includes process, procedure and system changes to ensure compliance with the requirements of the business
  • Work with unit managers to create and update tool sets for the sales reps including quarterly refreshes of call flows, job aids, competitive information and required call components
  • Monitor, assist, set standards, and evaluate the inside sales team performance utilizing Illumina’s performance management tools
  • Build relationships in person, over the phone and through email

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