Business Support Director Resume Sample

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Maribel Gerlach
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Work Experience


Director of Finance & Business Support
11/2017 - PRESENT
Phoenix, AZ
  • Progressive work related experience in multiple areas of accounting and/or capital projects management and reporting, financial and/or business analysis, accounting, merger/acquisition analysis, or a related area, with 3 to 4 years managing teams and/or significant complex projects
  • Manages the Prudential Bank & Trust, FSB Executive Management Committee, its priorities and the activities/deliverables of other bank officers
  • Coordinates the Board of Director's meetings
  • Develops the business plan and business policies
  • Manages and coordinates regular reviews of procedures and contractual agreements (affiliate/vendor) including negotiating amendments and new agreements as needed
  • Coordinates the relationship with bank regulators including the Office of Comptroller of Currency
  • Collaborates with bank officers, affiliate businesses, finance, technology, law, compliance risk management, and audit
  • At least Five years previous experience in a Luxury Hospitality environment at a managerial level is essential; at least three years in a senior managerial level role is required
Director, Finance & Business Support
08/2014 - 06/2017
Boston, MA
  • Senior Leadership experience using accepted accounting practices and principles required & 11th Edition Lodging
  • Strong problem solving abilities and organizational skills
  • Focus attention on guest/internal customer needs, remaining calm and courteous at all times
  • To assist the Regional Director of Finance & Business Support to ensure that all of the accounting staff understands and follows the applicable policies and procedures outlined in the Company’s finance policies and procedures manual
  • Develop key relationships with respective Department Heads and senior managers to provide financial support and understanding of short and long term financial plans
  • Set a vision for the ideal suite of support and services to best scale Facebook clients and the fields that support them around the world, solving for both global and local challenges and needs, as well as the diversity of advertising businesses across Facebook’s growing family of apps and services
  • To protect the owners and the management company’s interest in the hotel assets and operations
  • Monitoring and supervising the accounting department’s daily routines to ensure smooth, effective, and efficient daily work practices
  • To assist the Regional Director of Finance & Business Support to ensure that all of the accounting staff understands and follows the applicable policies and procedures that is outlined in the Company’s finance policies and procedures manual
Director Finance & Business Support
06/2007 - 06/2014
Dallas, TX
  • Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program)
  • Ensure excess cash is managed to maximize earning potential
  • Prepares outlooks for forthcoming months and forecasts for the remainder of the year
  • Prepare consolidated quarterly position assessments for the General Manager
  • Communicate with Owners
  • Analyse financial and management reports
  • Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures

Education


Fairleigh Dickinson University - Metropolitan Campus
2001 - 2006
Bachelor's Degree in Accounting

Professional Skills


  • · Proven leadership and coaching skills with a track record of developing a highly motivated and cross trained group of progressive accounting professionals
  • Excellent administrative, interpersonal and organizational skills required
  • Strong commercial and business acumen with a strong understanding of the business and the market sector and setting and achieving KPI’s
  • Experience that demonstrates a progressive environment of colleague growth, development, interdepartmental teamwork and exceptional guest service
  • Extensive experience with forecasting, budgeting and planning processes in a complex multi-national environment
  • Experience of strategic financial planning, financial accounting, financial management, management accounts, journals
  • In hotel accounting or audit with at least one year in similar supervisory role, or an equivalent combination of education and work-related experience

How to write Business Support Director Resume

Business Support Director role is responsible for organizational, accounting, reporting, leadership, coaching, auditing, finance, credit, training, purchasing.
To write great resume for business support director job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Support Director Resume

The section contact information is important in your business support director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Support Director Resume

The section work experience is an essential part of your business support director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business support director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business support director position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Business Support Director resume experience can include:

  • Leadership and coaching skills with a proven track record of developing a highly-motivated, trained group of progressive accounting professionals
  • Maintaining contract pricing models and resultant forecast hotel P&Ls
  • Hiring / termination of hotel Director of Finance & Business Support (in consultation with Director of F&BS, Thailand & Indochina)
  • Providing support to the CFO and other ExCo members to optimise the Company’s financial performance and strategic position
  • Provides safekeeping, including proper storage and access for all contracts, leases and other financial records
  • FSS staff and steering committee meeting and off-sites

Education on a Business Support Director Resume

Make sure to make education a priority on your business support director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business support director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Support Director Resume

When listing skills on your business support director resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical business support director skills:

  • · Strong organizational skills and able to handle multiple assignments
  • Strong communication skills, both verbal and written to address all levels within the organization
  • · Experience with budgeting, forecasting, profit and loss reporting and balancing ledgers for operating and balance sheet accounts
  • Ensures accounting practices support the guest experience through payment options
  • Project management experience in a matrix organization overseeing multiple business units
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognize good performance

List of Typical Experience For a Business Support Director Resume

1

Experience For Director of Finance & Business Support Resume

  • Drive a great working environment for teams to thrive – connect departments to create sense of one team
  • Communications to FSS leaders and associates
  • Significant impact on the profitability of Hotels in the assigned Cluster
  • Significant impact on the collection of IHG fees and recharges
  • 5-10 at Hotel and Cluster
  • Balance operational, administrative and Colleague needs to ensure all brand requirements are met
2

Experience For Director, Finance & Business Support Resume

  • Motivate, lead, coach and manage all aspects of performance of team members
  • Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently
  • Recommend or initiate any HR elated actions where needed
  • Supervise four Business Analysts/Cost Accountants (of which two are direct reports) and manages the team to ensure that work is properly allocated and completed in a timely and accurate manner
  • Jointly with the Accounting Operations Lead, the Business Support Lead has responsibility for adherence and compliance with corporate and legal accounting policies, as well as ensuring appropriate financial controls are in place
  • Drive and coordinate the various planning activities for the site including the quarterly forecast, annual budget and long range plan
  • Act as the primary finance contact for all departments with regard to Business Decision Support, Project Financial Analysis, Investment Analysis, Cost Saving Analysis, and Capital Asset Request (CAR) preparation, etc
3

Experience For Regional Director, Finance & Business Support Resume

  • Lead all aspects of cost accounting activities, including calculating/reviewing production variances (MVA, FVA), determining standards, overseeing allocations, and calculating/reviewing inventory reserves
  • Oversee generating the operational budget, including reviewing balance sheet and income statements by profit centers, managing cost center planning, and managing the distribution and assessment between profit centers
  • Extensive working experience with SAP and SAP BW
  • Demonstrated ability to partner with multiple/diverse business partners
  • Prepare presentations to/for Senior Management; perform ad-hoc reporting and analysis
4

Experience For Director Finance & Business Support Resume

  • Participate in strategic financial projects including the roll out and stabilization of the PACE ERP
  • Support, oversee, and manage the performance and productivity of the team, set clear goals/objectives and provide continuous feedback and guidance to the team
  • Ensure compliance with internal control
  • Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return
  • Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads
  • Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved
  • Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance
  • Review financial performance of hotel department/area, analysis of variances, forecasts and budgets of home hotel and hotels in the region. Challenge existing strategies and/or recommend alternate strategies to continually improve effectiveness of the business or financial management
  • Oversight in the Hotel Directors of Finance and Business Support in the region with the development and implementation of “corrective action plans” on internal and or external audit and operational reports
5

Experience For Intercontinental Phu Quoc-assistant Director of Finance & Business Support Resume

  • Oversight in the development of the business acumen of all levels of the Hotel Leadership teams to ensure they understand the impact of every component on the business as a whole and embrace the fiscal reporting processes and other information available in order to drive the performance of their areas of responsibility
  • Significant impact on the financial planning cost management, budgeting and operations of assigned units. Decisions made and analytical data gathered directly influences business operating decisions made by senior management
  • Significant impact on the tracking and maintenance of budget and financial performance data for assigned division, on capital spend, and on the accurate and timely reporting of current financial and budget status to senior management
  • Lead and develop colleagues within Accounting and foster on-going training and development for both colleagues and the leadership team
  • Active involvement in the development of business and strategic plans, including participation in annual LEAD hotel and individual goal setting and achievement
6

Experience For Director Business Support Resume

  • Financial Planning, Reporting and Analysis
  • Compliance with FHR Accounting Policies and Procedures
  • Responsible for overall Accounting and financially-related activities of the hotel, which includes accounts receivable, accounts payable, payroll, credit, systems management, cash management, food and beverage cost control, receiving, purchasing, food stores, yield management, capital planning and budgeting
  • Coordination and preparation of annual Operating and Capital budgets, strategic plans, annual audit financial reports, analysis of budgets, short-term forecasts, planning support and financial interpretation
  • Recruit and train all new colleagues to ensure excellent service and consistency in the Accounting Office
  • Analyze and review trends related to operating techniques, ensuring optimum utilization of resources and maximum R.O.I
  • · Serve as primary contact for all hotel financial and accounting-related issues with owners, a ditors (internal and external) and regulatory agencies
7

Experience For Cluster Director of Finance & Business Support Resume

  • · Assist and counsel department heads in the interpretation and analysis of financial data, recommending courses of action to maximize hotel profitability
  • Key member of the Executive Team at The Fairmont Chateau Lake Louise
  • Assist in identification and development of profit improvement opportunities
  • Participate in the growth and success of the property through active and creative involvement in the executive decision-making process and the hotel’s strategic plan implementation
  • Monitor employee performance through positive feedback, performance management, annual performance reviews, recognition practices and consistent follow-up
  • Host monthly departmental communication meetings
  • Promotes a safe and well work environment with emphasis on health, safety and work - life balance
8

Experience For Assistant Director of Finance & Business Support Resume

  • Superior skills in computer technology and applications, including: Property Management Systems, Sales & Catering Systems, Point of Sales Systems, Hyperion Financial Reporting System, Electronic Time Clocks (or other time & attendance products), Lotus, Excel, Microsoft, Accpac, PowerPoint, Acrobat 5.0 and other accounting-related systems
  • Significant impact on the financial planning, cost management, budgeting and operations of assigned unit. Decisions made and analytical data gathered directly influences business operating decisions made by senior management
  • Control and Policies & Procedures
  • · Direct and administer all financial operations of the hotel to include, but not limited to, asset protection, financial reporting, systems management, hotel-wide budget and forecasting, department management and meeting participation and facilitation
  • · Report to GM’s, VP Finance and owners on financial state of hotel and make recommendations to improve hotel profitability
  • · Drive all the business support and income audit process
9

Experience For Finance Director, M&A & Business Support Resume

  • · Monitor and approve all sales, purchases, salaries and expenses of the hotel
  • · Prepare annual plan, projections and budgets
  • Creation and embracing the culture of business partnering by working with the RVP , the Hotel Directors of Finance & Business Support in the region, the Hotel General Managers in the region, and the ED Hotel Finance & Business Support; jointly responsible for achieving optimal operating performance and returns for ACCORHOTELS and our owners without losing sight of all measured KPI’s
  • Analyze current and past trends in key performance indicators (KPIs) including all areas of revenue, COGS, expenses and capital expenditures. Evaluate and manage financial performance by examining results of the simulation exercises and preparing short-range outlook of financials, including opportunities and risks to plan/budget, then making adjustments based on feedback
  • Creation and embracing the culture of business partnering by working with the RVP, the Hotel Directors of Finance & Business Support in the region, the Hotel General Managers in the region, and the ED Hotel Finance & Business Support; jointly responsible for achieving optimal operating performance and returns for ACCORHOTELS and our owners without losing sight of all measured KPI’s

List of Typical Skills For a Business Support Director Resume

1

Skills For Director of Finance & Business Support Resume

  • Overall Finance & Business Support work experience
  • Maintain strong partnerships with the Manufacturing, Commercial, R&D, and Global Function teams
  • Proven people manager with an ability to lead/implement major change initiatives
  • Proficient in developing models or designing reports using financial systems tools
  • · Aptitude for performing numerical analysis of data and formulating conclusions and/or solutions
  • Consistently offer professional, friendly and engaging service while supporting colleagues
  • Audit and oversee the accuracy of all guest billing
  • Evaluate and employ internal control measures that apply to accounting procedures and computer systems
  • The ability to build rapport quickly and build confidence in working relationships whilst understand business issues
2

Skills For Director, Finance & Business Support Resume

  • A ‘can-do’ attitude, professional and approachable, demonstrating Care, Innovation and Equality
  • Full awareness of the Company’s accounting function
  • Preparation of weekly and monthly flash covering sales & margin performance of hotels
  • Preparation of monthly Management Accounts including core financials, variance analysis, KPIs and commentary
  • Creation and circulation of monthly hotel P&Ls and performance metrics for incentive target tracking
  • 2 day - off per week / 8 hours working per day
3

Skills For Regional Director, Finance & Business Support Resume

  • Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations
  • Assists in ensuring all accounts are reconciled on monthly basis, review and approve those reconciliation’s
  • Travel is required, approximately 10%-15% of time
  • Provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s
  • Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s
  • Develop the capabilities of hotel based Finance team, nurture their careers, and manage the performance in coordination with Director of Finance & Business Support, Thailand & IndoChina
  • Experience in hotel accounting or audit with at least 2 years in same role or similar Director role, or an equivalent combination of education and work-related experience
  • Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and Key Performance Objectives, Cash flow projection and performance through controls on inventory, credit and collection, disbursements, deposits and remittances
4

Skills For Director Finance & Business Support Resume

  • Prepares monthly position of actual results against budget, analyse results and recommend to Executive Committee Members measures required to meet budget
  • Capital expenditure compliance and approval
  • In hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience
  • · Superior Computer skills: Microsoft Office, POS/PMS systems, and the ability to create, maintain and analyze data in Excel spreadsheets
  • · Knowledge of both French and English system of accounts (USAH and USALI)
  • · Ability to use logic to define a problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
  • · Ability to clearly and concisely present technical subjects
  • · Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
  • · Languages : Totally fluent English and French
5

Skills For Intercontinental Phu Quoc-assistant Director of Finance & Business Support Resume

  • Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution
  • Implement and maintain acceptable accounting practices as required by company policy and procedures
  • Develop and implement financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government regulations and contractual agreements
  • Responds quickly to guests requests in a friendly manner. Follows up to ensure guest satisfaction
  • Gives support and recommendation on financial dispute
  • Progressive work related experience in multiple areas of accounting and/or capital projects management and reporting, financial and/or business analysis, accounting,merger/acquisition analysis, or a relatedarea, with 5 to 7 years managing teams and/or significant complex projects
6

Skills For Director Business Support Resume

  • Fluent in German and English, French is an asset
  • In a Senior Finance role
  • Ideally previously worked within an international or global organization
  • Tactful and diplomatic with frankness, honesty and integrity
  • The ability to work confidentially and with integrity
  • Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution
  • This is the top Accounting job in a large, luxury, or resort hotel. Typically supervises clerical accounting employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations
7

Skills For Cluster Director of Finance & Business Support Resume

  • Response quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
  • Develop and implement financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government and contractual agreements
  • Manage hotel contracts (example: vendor lease and/or service contracts)
  • Contribution to formulation of annual business plan and subsequent reforecasts
  • Uniform 3 sets and 2 meals per shift
  • Health & Group Life Insurance
  • Public Holiday / Vacation
8

Skills For Assistant Director of Finance & Business Support Resume

  • Employee Rate in InterContinental Hotel Group
  • Employ adequate internal control procedures to ensure correct authorization for payment procedures
  • Manage internal and external audits when they occur
  • Ensure all accounts are reconciled on monthly basis, review and approve those reconciliation’s
  • Use financial analysis, data trends and market information to anticipate needs, identify
  • Work within the FRHI’s Human Resource Management System to ensure the departmental performance of staff is productive
9

Skills For Finance Director, M&A & Business Support Resume

  • Develop and manage key relationships with respective Hotel Directors of Finance & Business Support, Hotel General Managers and their senior managers to provide financial support and understanding of short and long-term financial plans
  • Contribute to business decisions of the home hotel and hotels in the region; ensure the full conversion of revenue generation opportunities and the capturing of all revenues (i.e. RevPRO engagement)
  • Oversight in the Hotel Directors of Finance and Business Support in the region with the development and implementation of “corrective action plans” on internal and or external audit and operational report, and in the development of the business acumen of all levels of the Hotel Leadership teams
  • Support the RVP and the Hotel General Managers in the region in developing a strong business relationship with the hotel ownership groups by participating and contributing in meetings and discussions and responding proactively to owner requests and initiatives within the boundaries of the HMA, P&P’s, ownership structure and bank documents
  • Provide leadership in rolling out company initiatives and projects as required
  • Assists in providing financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program)
  • Work within the Company’s Human Resource Management System to ensure the departmental performance of hotel staff in the Region is productive
10

Skills For Area Director of Finance & Business Support Resume

  • Interacts, as required, with individuals outside the hotel including, hotel’s legal counsel, insurance companies, tax consultants, auditors, commercial banks and government banks
  • Operating plans and decision-making
  • Significant impact on the tracking and maintenance of budget and financial performance data for Hotel and assigned Region
  • Also oversee the Purchasing , IT & Audio Visual departments of the hotel
  • Direct the team on how decision-making impacts profits

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