Business Application Support Resume Sample

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Amaya Stanton
38698 Shanel Ridge,  Los Angeles, CA
+1 (555) 519 0600

Work Experience

Senior Business Application Support Analyst
03/2016 - PRESENT
Detroit, MI
  • Implementing changes in “BAU” mode using standard application functionality and that require no development or code change, such as a client migration
  • Create easy-to-understand tip sheets and / or communiques for new features and system changes for the end-users
  • Coordinate User Acceptance Tests for Business Applications
  • Test (as SME), complex configurations, rules, and integrated processes Business Applications
  • Business integration solutions of existing and new initiatives (cross systems)
  • End User Support and communication for all managed applications
  • Defects and Change Requests management
  • Implementation of new technology and workflow for system integrations and process improvement
  • Communicates effectively with external and internal teams to ensure the delivery of solutions and/or project’s functional requirements
Business Application Support Analyst
12/2010 - 12/2015
San Francisco, CA
  • Understand the flow of information within our core systems
  • Participate in discussions with the vendor regarding system functionality or enhancement requests
  • Relevant experience in the financial services industry
  • Analytical, problem solving, organizational, and communication skills are required
  • Experience with SQL and/or Oracle database
  • Prioritize and work on multiple projects and assignments with minimal supervision
  • Ensure changes required to applications and databases are effected and thorough testing is carried out
  • Take an active role in the change management and enhancement cycle
  • Serve as the application cluster lead for a number of back-office processing and client-onboarding related applications
Junior Analyst, Business Application Support
09/2007 - 11/2010
Phoenix, AZ
  • Translation of the initiatives into clear projects and realize these change projects
  • Facilitation of timely and effective remediation for all issues
  • Provide incident and problem management within agreed SLA’s; encompassing initial response, customer follow up and incident resolution/closure (with a primary focus on problem and major incident management)
  • Research, document, and resolve data and/or system issues
  • Communicate regularly with source-system data owners, system vendor, IT, and end-users to determine errors, corrections, and appropriate exceptions
  • Assist with Precision LM and Aladdin user questions
  • Maintain positive, proactive relationships with customers


University of North Carolina at Asheville
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Strong communication, interpersonal, collaboration and organizational skills
  • Learn new skills: By self-teaching and by learning from others, retaining and extrapolating information
  • Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff
  • Software testing experience, with the ability to determine the priority issues identified
  • Strong sense of personal ownership and experience working in a high performance environment
  • Skills in dealing with Excel spread sheets and business logic interfaces with either market data or front office applications
  • Sound problem solving and investigative skills

How to write Business Application Support Resume

Business Application Support role is responsible for software, training, integration, database, security, compensation, architecture, reporting, design, education.
To write great resume for business application support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Application Support Resume

The section contact information is important in your business application support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Application Support Resume

The section work experience is an essential part of your business application support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business application support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business application support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Application Support resume experience can include:

  • Experience working with complex systems across multiple platforms and technologies
  • Experience with industry standardized trading platform
  • Manage multiple priorities while working independently with minimal supervision
  • Experience supporting bespoke applications
  • Experience working in a highly regulated environment with stringent change control processes
  • Face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams

Education on a Business Application Support Resume

Make sure to make education a priority on your business application support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business application support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Application Support Resume

When listing skills on your business application support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business application support skills:

  • Proven analytical & triage experience
  • Fundamental IT skills across Windows, UNIX, SQL and ITIL
  • Participating in SOW preparation & validation
  • Moderate experience working with Service Level Objectives (SLO) management and reporting
  • Experience of working with client-facing functions in an organisation
  • Self-motivated, able to work under pressure to ever changing demands and priorities

List of Typical Experience For a Business Application Support Resume


Experience For Business Application Support Analyst Resume

  • Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders
  • Optimize the service issues and gaps and implement service quality
  • Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs)
  • Showcase leadership, crisis management, IT production program management

List of Typical Skills For a Business Application Support Resume


Skills For Business Application Support Analyst Resume

  • Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure
  • Demonstrated excellence in communication, both written and verbal
  • Work experience in an international financial environment
  • Application Support and Operations Environment experience
  • Experience in a client application support role, ideally within the brokerage market
  • Years of experience with relevant applications – Dataphile, ISM, Arrow
  • Experience with Model N software

Skills For IT Business Application Support Analyst Resume

  • Experience with Remedy (incident, change, problem) and configuration
  • Ervice Delivery and Service Support experience
  • Knowledge and experience with Oracle Databases
  • Knowledge and experience with Remedy
  • Organising and participating in monthly service review meetings including agenda, minutes & tracking of action items
  • Following up on open issues, service levels. invoicing & budget tracking
  • Troubleshooting simple to complex issues
  • Dealing with a global organisation
  • Trading desk user support escalation (primary role)

Skills For Senior Business Application Support Analyst Resume

  • Trading day availability. Coverage from 8:00 to 4:30
  • Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise
  • Working knowledge of software applications applicable to position/business unit
  • Preferably have functional knowledge on mortgage market, lending and banking domain in general
  • Well-developed analytical and problem solving capabilities in identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps
  • Experience with translating business needs into functional solutions
  • Monitors outsourcing operations schedules including customer account statements
  • Basic understanding of data modelling and design

Skills For Global Sales Operations Business Application Support Analyst Resume

  • Well-developed in business requirements gathering and documenting
  • Attain subject matter expertise in quality assurance, testing methods and company products
  • Well-developed in quality assurance and testing methodologies
  • Well-developed in creating application administrator guides and user documentation
  • Occasional off-hours tasks (3-4 times a year for special projects or DR testing)
  • Provide input on improving procedures/processes
  • Communication - provides documentation that is clear, precise and understandable, communicates and presents in a clear and compelling manner
  • An understanding of the principles of database, network and application structures

Skills For Senior Mgr Business Application Support Resume

  • Recommend system functionality to maintain business best practices by determining business situational workflows
  • Have a natural ability to solve complex issues (covering both technical and business areas)
  • Manage & Deliver within SLAs
  • A willingness to work in shifts, evenings and weekends when operational requirements dictate
  • Business Analysis and IT Requirements - basic understanding in identifying trends and tracking key deliverables and risks as it relates to proposed changes to programs and systems; and effectiveness of programs year-over-year in improving overall performance and achieving desired business results
  • Customer Service - Highly professional demeanor. Utilizes various interpersonal styles and communication methods to positively assist customers and team members
  • Acts as subject matter expert, conduct troubleshooting and other support for software applications
  • Fluent user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint

Skills For IT Business Application Support Resume

  • Needed to be available 24 x 7 in case of an emergency with the application at hand
  • Capable to work with 3rd party vendors to escalate issues as needed
  • Works with IT counterparts, business partners and vendors to troubleshoot system issues
  • Knowledge of Investment Management
  • Translation of functional requirements into technical specifications for external consultants

Skills For Business Application Support Technician Resume

  • Define and document business requirements related to system functionality, performance, security and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor
  • Trade desk support order management administration
  • Coordinate and conduct tests that ensure the reliability, accuracy, and functionality of system changes and/or enhancements
  • Maintain required documentation for each project
  • Solid knowledge and working experience in brokerage business environment with a particular focus on post-trade, mid/back office applications –Experience in the following (or a combination of the following) is appropriate
  • Occasional travel to Chicago (5-6 times a year for trade support improvement)
  • Work under general direction and use sound judgement Proactively looks for opportunities to contribute

Skills For Junior Analyst, Business Application Support Resume

  • Analyze specific issues
  • Work in a matrix environment and ensure all stakeholders are well informed all the time
  • Self-starter and desire to learn
  • Willingness and ability to follow standards
  • Work as part of a team - circulate important information and contributes to team discussion

Skills For Business & Application Support Analyst Resume

  • Initiative, willingness to seek and achieve improvements to processes and technology
  • Desire to follow best practice and development standards as agreed within IT
  • SOX’s awareness and compliance
  • Provide ongoing business support to users of the application relating to system, data, and process, and effectively identify, prioritize, and escalate issues as required
  • Perform regular data quality maintenance and integrity check including data merging, transformation, imports and exports, de-duplication, ownership changes, address validation alongside the business unit

Skills For Supv, Business Application Support Analyst Resume

  • Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
  • Lead or participate on special projects and major initiatives
  • Support the IT Services across our Operations and our technical partners
  • Drive process improvement initiatives alongside global production support projects
  • Manage on-site and off-shore aligned teams. Act as mentor and coach for junior members of the team
  • Create and maintain written procedures and make available for audit or management review

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