Business Support Associate Resume Sample
Emerson Dickinson
86958 Bogan Expressway,
Phoenix,
AZ
+1 (555) 993 6812
Work Experience
Business Support Associate
07/2016
-
PRESENT
Boston, MA
- Daily operational management of Vendor’s performance
- Have an awareness of the modernization efforts within the GSS organization
- Facilitate discussions to determine key business needs and possible technology solutions
- Appropriately challenge and influence cross-functionally
- Effectively translate complex technical problems and solutions to a non-technical audience; including Biometrics leadership
- Ensure proper business requirements have been defined for all IT related projects by partnering with appropriate departments with Biometrics
- Ensure systems are meeting defined business requirements through coordinated testing and monitoring efforts
- Assist with the development of detailed project plans that are timely and feasible
- Assist with the management of existing vendor relationships for systems support
Senior Business Support Associate
10/2012
-
03/2016
Phoenix, AZ
- Assist with the determination of priorities of projects in collaboration with Biometrics management when competing for limited resources
- Work closely with IT to ensure alignment of end user tools with overall IT strategy
- Acquiring and increasing knowledge of Global Markets business
- Managing diaries for MD and team events
- Assisting in creation of presentations for business
- Arranging meetings and presentations; preparing agendas and relevant documents for the meetings and meeting room booking
- Dealing with internal and external communication, and following up where necessary, ensuring documents are dealt with in a timely manner
SAP NS Business Support Associate
03/2009
-
04/2012
New York, NY
- Making travel arrangements; ensuring that the correct authorisations are in place
- Coordinating GM’s marketing requirement with the Marketing and Communications Officer
- Organising and managing in- and external GM events, including off-sites, meetings, roundtables, seminars, and client events
- Assisting with staff on-boarding, booking temporary accommodation, arranging of various applications and procurement for new joiners including IT equipment
- Organising staff training and liaising with HR on other staff matters
- Maintaining training and absence logs
- Taking minutes for GM meetings when required
- Maintaining internal Risk reporting in relevant systems such as AGRC
Education
Eastern University
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Support the organization’s incident response process for time-sensitive information security matters by facilitating and moderating conference call discussions with various stakeholder audiences, formulating meeting minutes, briefings, and final summary reports
- Manage customer and stakeholder relationships to build effective strategic partnerships, which include daily interactions, developing and executing customer outreach programs and hosting conferences
- Strong analytical and logical thinking skills with a proven ability to translate analysis into meaningful insights
- Strong problem-solving skills; able to recognize problems before they become serious and take corrective action
- Support in COO office strategic and operations tasks (using strong MS office skills)
- Excellent time management skills and able to manage multiple competing/concurrent initiatives
- Proficiency with Microsoft Office suite, strong Excel skills are mandatory
How to write Business Support Associate Resume
Business Support Associate role is responsible for software, research, computer, microsoft, negotiation, german, outlook, excel, consulting, finance.
To write great resume for business support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Support Associate Resume
The section contact information is important in your business support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Support Associate Resume
The section work experience is an essential part of your business support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Support Associate resume experience can include:
- Participating in and, when required, the managing day to day requirement of projects relating to Innovation, Regulation, Compliance, Risk, Audit, Business Continuity Planning and other organisational matters
- Strong technical skills and proficiency in MS Office
- Confident and presentable with excellent communication skills, both written and oral
- Intermediate computer skills required including Microsoft Word, PowerPoint, Excel and Outlook
- Build your communication and interpersonal skills in a corporate setting
- Experience validating systems and software under regulatory requirements around ICH, GCP, Pharm, etc
Education on a Business Support Associate Resume
Make sure to make education a priority on your business support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Support Associate Resume
When listing skills on your business support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business support associate skills:
- Demonstrated negotiation skills; utilizes experience and knowledge to persuade others to reach sound decisions
- Good networking skills to build credibility and trust in the Services Consulting organization
- Excellent oral and written communication skills; able to communicate clearly and succinctly with team members
- Effective teamwork skills; able to adapt to diverse interpersonal styles
- Good negotiation & conflict management skills
- Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership
List of Typical Experience For a Business Support Associate Resume
1
Experience For Senior Business Support Associate Resume
- Direct Payroll and / or Scheduling Experience
- Assist with the development and maintain metrics to evaluate the effectiveness of support delivery
- Drive execution within area of responsibility and experience in aligning cross-topic objectives and approaches
- Experience in working with virtual teams cross-border (desirable)
- Experience in decision making within own area of responsibility / project (desirable)
- Work experience within Finance organizations or Business Support Activities (desirable)
- Assisting in setting up and improving new reports
2
Experience For Analytics & Business Support Associate Manager Resume
- Aiding business stakeholders and SME’s in documenting and analysing requirements
- Supporting assigned sales districts to create efficient processes which lead to sales growth and achieving the sales plan
- Analyzing business needs through ongoing maintenance of metrics, reports and dashboards that drive key business decisions
- Consulting Services background and specifically being familiar with Finance, Supply Chain or HR solutions is a nice to have
- Understanding of delivery models and staffing options available to implement projects of different size and scope
3
Experience For SAP NS Business Support Associate Resume
- Ongoing maintenance and enhancement of our knowledgebase
- Executing on pre-defined reports
- Ensuring high data quality within our CRM system
- Acting as project support
- Gathering requests for change and analyse/filter these for resolution
- Working with the Business Analysis/Project Management team to support the successful delivery of projects
- Maintain close relationship to your business stakeholders (requestors, consulting managers, consultants …) as a service providing business partner
4
Experience For Associate / Business Support Associate Resume
- Basic understanding of coding in statistical based tools like SAS and/or R
- Maintaining / Configuring a System Application
- Basic understanding of the opportunity management process and the value that Resource Management is adding to this process
- Profound knowledge and understanding of marketing and sales communications
- Knowledge of record retention, filing both electronic and paper, and mailing required
- Ensure all Fleet Tags/Licensing and Fuel Tax Reporting is current and accurate for the entire CRCT Fleet (Bartlesville, Winfield, Paul's Valley and Plainville)
- Interface with KC Crude accounting to maintain all lease files keeping the active leases current and in order
- Knowledge and understanding of IT and systems
5
Experience For New Business Support Associate Co-op Resume
- Think ahead and anticipate the needs of sales team members working remotely
- Safety/HACCP monitoring & coordination
- Filing & misc back-up responsibilities, , maintain and data entry into SharePoint website
- Develop relationships with assigned customers through communication and providing exemplary customer service
- Update and maintain assigned chain pricing sheets
6
Experience For GBS Business Support Associate Resume
- Actively participate in weekly team meetings and providing backup coverage for all Office Services functions as required
- Post room activities including material procurement
- Staff shop activities and ordering of stock
- Actively manage Education MEE Portfolio regarding future development (short/mid-/long-term)
- Manage Education content lifecycle with regular proposals for new courses, retirements for the outdated content, translations planning
- Manage Education portfolio budgeting for content development
- Evaluation of new innovative business models for existing and future portfolio
- Definition of the pricing model for the respective Services
7
Experience For Digital Payments Business Support Associate Resume
- Roll-out portfolio relevant information to all colleagues with customer responsibility/contact averaging sales kit
- Ensure the operational execution and administration of RM processes and tools including
- Build working relationships and continuously engage with key stakeholders to ensure that project information is made available and delivered
- Continuously creating efficiencies through creativity, experimentation, and ideation
- Increase your understanding of Retirement Plans and savings options
- University education or professional qualification
- Communicate clearly and openly within a professional environment
8
Experience For Order to Invoice Business Support Associate Resume
- Interact with all levels of management, clients, and staff in the UK and internationally
- Absolute discretion and ability to work with confidential information
- Self-motivation with a willingness to learn and contribute to the performance of the team
- Flexible and open to new work and responsibilities
- 4) Provides training and development tools to ensure all training material is kept current and updated with any current or subsequent SAP system upgrades or enhancements
- Knowledge of Regulation W
- Proficient in Excel, Word & PowerPoint
- Develop & maintain usage reports, spreadsheets & inventory control programs
- Work with plant manager to ensure location needs are met
9
Experience For Business Support Associate Resume
- Order office supplies & oversee office equipment needs
- Standards – Influence, define, and instantiate core and therapeutic area standards for broader reusability and drive toward consistency; understand, influence, and incorporate industry standards (CDASH, SDTM, ADaM, ODM)
- Technologies and Process – Define, Implement and Manage the processes and technologies, (i.e., SAS Drug Development (SDD), Clincal User Working Environment (CLUWE), Integrations,and niche statistical software) to support the clinical data flow from data collection through analysis/integrated databases/submission deliverables
- People - Providing solution consultation to support GSS processes utilizing process, technology, standards, vendor management, data and regulatory expertise/knowledge, e.g. eSource, CFR 21 Part 11, guidance documents
- Understand business processes and support needs across all departments within GSS
- Partner with IT to assist with the implementation of GSS technology needs
- Develop and maintain a global power user network for the supported applications
- Partner with vendors and IT in order to enable appropriate technology for external business partners
10
Experience For Senior Business Support Associate Resume
- Identify and resolves quality issues related to system, tools, and technology
- Proactively gather support requirements across the function, evaluate available resources, and optimize support delivery
- Compile and maintain spreadsheets
- Dissemination of relevant market information
- Compile data into PowerPoint presentations
- Customize presentations for specific customer meetings and presentations
- Assist Sales Support Management with special projects as needed
List of Typical Skills For a Business Support Associate Resume
1
Skills For Senior Business Support Associate Resume
- Strong time management, research and analytical skills
- Advanced oral & written English required, communicating effectively across our global organization
- Have intermediate MS office skills and computer literacy
- Have exceptional communication skills, both verbal and written
- Work effectively with all levels of the organization and within a team
- Proven experience in a role that’s self-directed
- Creating and executing appropriate test cases and ensuring the integrity of the solution prior to business unit and user acceptance testing
- Providing technical support of GP’s electronic and manual dispensing systems to ensure positive customer experience with equipment
- Frequently interacting with a variety of people both inside and outside the organization. Exercising good judgment and maintaining confidentiality are required
2
Skills For Analytics & Business Support Associate Manager Resume
- Strong team player and pro-active in offering help to other members of the team
- Strongly mathematical and analytic-minded
- Effective and efficient use of time to prevent overtime for other administrative positions and to reduce office fatigue
- Three or more years experience in leading complex projects and/or teams to achieve superior business results
- Experience in overseeing process changes
- Direct Payroll and / or Scheduling Experience
- Demonstrated leadership; ability to achieve results through others and influence across functions
- Experience with customer focused or customer facing activities
3
Skills For SAP NS Business Support Associate Resume
- Experience in Mortgage Servicing and Loan Administration is required
- First working experience in Enterprise Software environment
- Work experience in product or services - based organization
- Experience in Reverse Mortgage or as a Loan Administration Specialist.
- Tie out all tickets per producer prior to deadline
- Set priorities, develop a work schedule, monitor progress towards goals, and track
4
Skills For Associate / Business Support Associate Resume
- Have experience in an administrative role and interest in Finance
- Experience in Business Support, Supply Chain or related field
- Collaborate with team members across HR RAI&D Team to present a consolidated “big picture” to customers
- Partner with IT and Computer Systems Quality to develop appropriate validation deliverables for software and tools
- Previous administrative experience in a corporate environment with senior-level professionals
- Insight and strong affinity with financial markets and products
- Prioritise and handle pressure
5
Skills For New Business Support Associate Co-op Resume
- Utilizing suggestive selling of products and services during customer initiated interaction
- Improving, maintaining and communicating system, product and process knowledge with GP Pro field sales, distribution and customers
- Working with supply planning team to maintain appropriate stocking levels at the plant
- Coordinating and scheduling complex meetings and events involving participants in multiple locations
- Assisting with truck scheduling
- Preparing and processing monthly AMEX statements for the Leadership Team
6
Skills For GBS Business Support Associate Resume
- Coordinating meetings and manage room bookings for all states via the global booking system
- Managing new starter on boarding
- Answering phones, mailroom, reception desk coverage and meeting set-up
- Drafting correspondence and assisting in the coordination of associate arrivals, departures and relocations
- Resolving facilities issues utilizing work order management
- Making travel arrangements and creating expense reports
7
Skills For Digital Payments Business Support Associate Resume
- Organising and maintaining the GM Connections pages
- Undertaking any allocated regulatory training
- Reconciling daily production & quality procedures
- Filing & misc back-up responsibilities
- Booking all domestic and international travel for the team
- Processing all invoices and statement of work requirements through P2P
- Providing general adhoc administrative support
- Collecting data and other information to develop presentations for the department’s global communication and talent development initiatives
8
Skills For Order to Invoice Business Support Associate Resume
- Being able to act as a trusted advisor and accepted business partner
- Collaborating with GP PRO Sales Professionals to help manage and strategize product sales through the use of the customer management tool (salesforce®.com)
- Production Reconciliation, TLO preparing, Recing Paperwork, Verify, sharepoint, answer phones, direct calls and inquiries, general mailing and shipments
- Coordination & logging of and submitting ingredient samples. Work with outbound trucking companies who deliver our products
- Diary management for the Wealth Advice Leadership Team - including arranging meetings with internal and external clients, room bookings, catering and RSVP's
- Co-ordination of site initiatives including Dry Cleaning, Valet services and wellbeing appointments
- Perform user provisioning activities for proprietary applications/systems following established and documented procedures; and
- Flair for presenting results in an eye-catching way
9
Skills For Business Support Associate Resume
- Organized and current producer lease files, containing lease connect, inspections, tank strapping, and tank table
- 1) SAP Business Support Associate maintains and enhances existing SAP solutions including, but not limited to
- Maintaining / Configuring a System Application
- Communicate all stock keeping unit (SKU) changes relating to universal product code (UPC), pack, name and vintage to assigned customers
- Provide timely, detailed documentation of all customer/partner interactions and issue resolution according to established support processes and tools
- Current updated files and data spreadsheets to allow for timely metrics reporting by business unit to corporate or unit management
- Align with involved stakeholders worldwide esp. sales folks to capture their feedback in the FAQ documentation an ongoing basis
- Expand knowledge and understanding of specific customer entity to be able to offer a view on issue resolution and potential next steps
- Provide high quality input documents for business review meetings and educational/training sessions
10
Skills For Senior Business Support Associate Resume
- Feed safety, quality, and regulatory monitoring & coordination
- Coordination & logging of ingredients and supplies
- Provides proactive and timely communications to the business regarding current systems strategies and issues
- Manage sales forecasting opportunities in Salesforce.com
- Assist sales teams with ordering of services, non-direct items
List of Typical Responsibilities For a Business Support Associate Resume
1
Responsibilities For Senior Business Support Associate Resume
- Support senior management in monitoring and evaluation of Top KPIs
- Management Reporting (e.g. for QBRs or Senior Management Meetings)
- Ability Occasional lifting of up to 30 lbs
- Intercultural awareness in dealing with stakeholders and colleagues from all regions
- Collaborate with the KC Lease Crude Team to resolve any issues that arise with producers and missing tickets
- Maintain a rotating file to process lease payments accurately and timely
- Work diligently with KC Crude accounting to resolve tank and ticket issues
- Back up other desk job functions as assigned with time permitting
2
Responsibilities For Analytics & Business Support Associate Manager Resume
- Assist KC Crude accounting and producers with special requests for tank table and lease information as needed
- Verify all tank table files are accurate and current to prepare them for transition to electronic filing system. Upload files to electronic database
- Maintain filing system for Active and Inactive Lease files
- Support other coordinators in a team environment; as needed to distribute workload
- Flexibility to support multiple managers, sales representatives and service technicians
- Engage with BCO’s, as necessary, to discuss and review initial QA results
- Develop subject matter expertise to be viewed as an additional resource for BCO’s
- Daily reconciliations of arrivals and shipments
- Heavy use of Microsoft Excel and Outlook
3
Responsibilities For SAP NS Business Support Associate Resume
- Assistance with HR and administrative functions
- Documentation of safety requirements
- Adhoc support requests from the Leadership team
- Maintain distribution grids for assigned chains
- Assist Key Account Executives in ad hoc requests for assigned chains
- Provide back up to other Business Support Associates
4
Responsibilities For Associate / Business Support Associate Resume
- Flexibility to handle multiple tasks in a fast-paced environment
- Reception and visitor management, Operation of company switchboard
- Small contract management (i.e PHS, Flowers)
- New Forest Company lodge – facilities management, key and visitor coordination
- Administrative Business Support for SSC employees to include
5
Responsibilities For New Business Support Associate Co-op Resume
- Perform User Access Management tasks like creation of users-ID’s and assistance with 1st level support
- Analyze Portfolio Needs of Market Units and Channels within region MEE
- Be central point of contact for Education global and address Education MEE requirements towards Education global and assure execution
- Be aligned with overall strategic targets of Resource Management
- Maintain close relationship and intense exchange with other Resource Managers
- Be knowledgeable about relevant Service Offerings and SAP Solutions
- Maintenance of our community engagement databases
- Participate in DBS operations processes – e.g. Opportunities financials, Project creation and monitoring, Backlog generation, Month closure control, O2C process monitoring
6
Responsibilities For GBS Business Support Associate Resume
- Collaborate with concepts and processes for continuous improvements of operational procedure, tools, processes, and content
- Support business units, technology teams and support teams throughout the project lifecycle
- Basic functionalities of internal CRM systems
- Team player with strong computer skills (Outlook, Excel, Word, Sharepoint) and proven written and verbal communication skills and a solid work ethic.Strong people skills
- Three or more years of experience in clinical drug development from data collection through analysis/integrated databases/submission deliverables or three or more years of experience in data driven information systems
7
Responsibilities For Digital Payments Business Support Associate Resume
- Develop and apply creative solutions
- Excellent self-management and organizational skills are essential; able to manage workload and adjust personal priorities, as needed based on guidance from supervision
- Knowledge of Statistical Sciences, CDISC Standards, and/or Data Management with respect to clinical trial data collection, analysis and reporting activities
- Support of enterprise-level application
- Ability sit, stand for extended periods of time
- Work on computers/ office equipment
- Communicate verbal/written in English
- Work within a virtual organization
- Microsoft Office experience including Excel (create and modify spreadsheets, using formulas, ability to manipulate data, ability to perform data analysis) and Word (create and modify documents)
8
Responsibilities For Order to Invoice Business Support Associate Resume
- Overtime as required by project scheduled or management
- Work non-business hours and be on-call 24x7x365
- Basic knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, and understanding of underlying legal principles and practices relating to risk would be advantageous
- Master's Graduate of a University or university of applied sciences
- Have a proactive approach, with the ability to respond well under pressure
- Have naturally helpful nature and willingness to assist wherever needed
- Create and review the GTM message and relevant presentations as required to explain the new features and offerings
- Create internal presentations that focus on important sales information as well as motivator for ATS and non-ATS sale team to sell these offerings
- Create external presentations that focus on value statements which customers can easily understand and consume
9
Responsibilities For Business Support Associate Resume
- Collaborate with the Reference team to include sales success and references in the internal and external material
- Deliver internal enablement session to take the material to the field
- Interact with all levels of employees, contractors and agency representatives
- Adjust to frequent change and occasionally adjust schedule as needed to reach Departmental goals
- Occasionally adjust work schedule
- Maintain Sarbanes-Oxley Compliance through Ticket Reconciliation
- Ensure all data is timely and accurate in order for producers to be paid correctly
10
Responsibilities For Senior Business Support Associate Resume
- Fabricate and maintain all fleet vehicles/truck/trailer files
- Keep all license and tags current
- Reconcile WEX Fuel Card statement monthly
- Maintain producer lease files, distribute tank strappings to vendor to request tank tables
- Assist with administrative functions for Supervisor and management
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