Manager, Business Support Resume Sample

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Estel Douglas
942 Rippin Loaf,  Houston, TX
+1 (555) 519 8260

Work Experience

Manager, Business Support
10/2017 - PRESENT
Detroit, MI
  • Remain educated and informed about the outdoor industry in order to incorporate technological enhancements into the retail processes to improve the customer experience, efficiencies and compliance
  • Primary responsible for business operational support of Ralph Lauren Order to Cash and Salesforce Automation processes
  • Primary responsible for 1st line support functions for the Business Support Mailbox for internal business partners
  • Primary responsible for the development of and management to Service Level Agreements for OTC business support functions
  • Ensures OTC business transaction controls are monitored and exceptions are managed to Service Level Agreements
  • Ensures OTC business processes are well documented and maintains a continuous learning environment with an emphasis on cross-training in all areas of responsibility
  • Maintains timely and clear communication from Support Incident identification through resolution to appropriate areas within the organization
  • Responsible for the year over year reduction and overall prevention of Business Support requests and operation incidents maintaining a continuous improvement mindset to ensure the support incidents do not reoccur and/or are manageable
  • Understand complex concepts, “connect the dots”, drive change and execute a strategy
CCB Business Support Unit Case Manager
11/2012 - 05/2017
Dallas, TX
  • Strong facilitation and verbal/written communication skills with ability to influence others and remove barriers
  • Excellent project management and stakeholder management skills
  • Design/create executive level presentations; ability to adjust messaging based upon the audience
  • Builds partnerships and skillfully influences others; resolves conflict with minimal noise
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special
  • Manage global applications support team (based in multiple Geo’s)
  • Maintain SLA’s for all support processes. Publish support metrics which measures the effectiveness of the support process for issue/resolution by application and business function
  • Acts as the single point of accountability for business customers’ satisfaction with production support services provided by both the business support team and IT support team
Manager, Business Support & Analytics
02/2007 - 06/2012
Philadelphia, PA
  • Experience in Application Support in a Business or IT administrator/support function
  • Experience in management/leadership role
  • Experienced in a support environment: support process, escalation protocol, and adherence to SLA
  • Proven track record of deploying best practices
  • Drive collaboration with executives, business and technical teams to achieve effective solutions
  • Strong verbal and writing skills, project and time management skills, ability to work in teams
  • Good office software skills (Esp. Excel, Access, Visio, PPT) and familiarity with statistical packages and analysis technique


Wheeling Jesuit University
2003 - 2007
Bachelor's Degree in Information Science

Professional Skills

  • Strong organisation skills - ability to prioritize, identify problems and seek solutions
  • Excellent time management skills and able to manage multiple competing/concurrent activities
  • Good analytical thinking and skills
  • Demonstrates an strong ability to research and analyze transactions and balances
  • Good research and analytical skills and ability to make sound management recommendations
  • Understanding of risk topics to be able to identify priority issues requiring escalation
  • Experience working with technical teams and translating technical concepts to business audiences

How to write Manager, Business Support Resume

Manager, Business Support role is responsible for software, research, training, powerpoint, excel, credit, retail, finance, securities, security.
To write great resume for manager, business support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Business Support Resume

The section contact information is important in your manager, business support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Business Support Resume

The section work experience is an essential part of your manager, business support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, business support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, business support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager, Business Support resume experience can include:

  • Excellent PC skills, Excel, PowerPoint
  • An experienced senior Financial Leader with at least 3-5 years demonstrated performance in a hotel environment
  • Additional language skills preferably in another WE language or Czech would be an advantage
  • Interacting directly with Relationship Managers for all day-to-day business and developing strong working relationships with them
  • Interact directly with RMs and RMAs for all day-to-day business and develop strong working relationships with them
  • Very good verbal and written communication and the ability to interact comfortably with individuals at all levels

Education on a Manager, Business Support Resume

Make sure to make education a priority on your manager, business support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, business support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Business Support Resume

When listing skills on your manager, business support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager, business support skills:

  • Strong analytical skills - ability to define problems, collect data, establish facts and draw valid conclusions
  • Manage competing priorities and exceptional time management skills
  • Advanced Microsoft Excel skills (including ability to create and use advanced functions such as Vlookup, Pivot Tables, Graphs/Charts) necessary
  • Effectively manage multiple concurrent BSC’s projects of varying complexity and of high profile by
  • Work effectively in a highly collaborative and team work environment
  • Effectively communicate with and present to all levels of the organization, including senior leaders

List of Typical Experience For a Manager, Business Support Resume


Experience For CCB Business Support Unit Case Manager Resume

  • Interact with business unit management team to assist in price, promotion and trade analyses by evaluating objectives, compiling and analyzing results and providing recommendations
  • Prepare special business analyses for business unit management, which could include analysis of expense trends, profitability analyses, analysis of new business opportunities, overhead cost segmentation and asset management, etc
  • Partner with business unit management team in the evaluation and management of inventory and decisions related to excess and obsolete inventory management and disposition
  • Work with supply chain finance and business unit management to develop a sound understanding and quality information as it relates to standard costs, manufacturing variances and distribution expenses for the division
  • Verify and validate KYC documentation, account transactions pattern to be in line with customer profile
  • Verify, validate KYC documentation and authorized CDD

Experience For Office Manager / Business Support Manager Resume

  • Provides customer service to internal and external customers including reception, answering the telephone, responding to call lights, including emergencies
  • Maintains physician meeting documentation including new hire orientation and scheduling for all new physicians
  • Responsible for understanding the overall Department’s performance levels and overseeing
  • Collaborates with site staff(office/billers) to ensure timely billing, credentialing and operations support
  • Act as focal point for business unit GM and management requests, planning requirements and business growth projects
  • Processes billing for Physicians and Nurse Practitioners at IRF units, outpatient sites, and multiple consult locations
  • Support the wider Turner corporate systems for which T&O are responsible, maintaining a visible issue & resolution process across the wider corporate systems
  • Research emerging network distribution trends

Experience For Manager, Business Support & Analytics Resume

  • Actively interact with Clients to obtain missing information required to complete KYC documentation
  • Conduct regular 1-2-1’s and performance reviews with direct reports
  • Coordinate and carry out KYC renewal process with Coverage, Business, and Compliance
  • Collate and review information about the company from both internal and external sources(Company Regulatory websites, Company website, Google etc.)
  • Report any negative news, High Risk and Senior Public Figures to AML Compliance department
  • Escalate KYC Records to Team Leader as per the expediter process when there is delay in response from KYC Owners – submission and action on rejected cases
  • Understand, escalate and solve CitiKYC related issues
  • Provide feedback to RMs/RMAs on changes/updates to KYC Records

Experience For Manager Finance & Business Support Resume

  • Understand compliance defined standards for applicable client types and any country specific requirements. Liaise with Compliance to identify new requirements or changes in local requirements
  • Validate the information in CitiKYC and CIP (Customer Identification Program) document to ensure completeness and accuracy ( Company/Entity Formation, Ownership, Management, Market Reputation etc)
  • Responsible for the capacity planning and work volume monitoring for the team to ensure no overdue reviews
  • Manage a team of AML Analysts and provide training and development to enable them to meet the competence level required per the review quality standards
  • Monitor and manage flow of KYC packages to adhere to internal deadlines, SLAs

Experience For Manager, BTA Business Apps Support Resume

  • Highlight any discrepancies to Senior BSU Case Manager
  • Manage and oversee timely completion of AML reviews such as HRAC, CDD and AIR Alerts for the branches
  • Manage the escalation of issues and case resolution to address any AML risk concerns for the business
  • Gather, analyze and report operational metrics
  • Act as an SME on KYC issues

Experience For Gcg-consumer Business Support Unit Manager Resume

  • Perform MCA for AML related matters
  • Support on SPF related matters
  • Support CBSU Head on CitiKYC readiness and implementation
  • Participate in Delivery Enablement initiatives to drive SAP services transformation
  • Coordinate support and deployment of common, efficient, high quality, sales enablement and delivery execution processes
  • Participate in the establishment and execution of communication plans and roll out strategies for the implementation and continuous improvement of processes

Experience For Senior Manager, Business Support Resume

  • Develop Coaches to lead effectively. Lead employees and gain their commitment for the flawless execution of T-Mobile's and Customer Care's Mission, Vision, Values and Initiatives. Ensure that employees obtain the appropriate training and support to apply their knowledge and skills on the job, in the desired way, and achieve the desired results
  • Provide ongoing and frequent communication of business strategies and results to their direct and indirect employees. Build solid productive relationships within Team and all support teams. Provide timely feedback to Center Leadership on customer trends, issues and needs
  • Manage and oversee timely completion of HRAC, CDD and AIR for the branches
  • Manage the work quality of Analyst
  • Manage the escalation of issues
  • Prepares on call and weekend schedules for physicians

Experience For Regional Business Support Manager Resume

  • Manages the day to day operations of the outpatient clinic
  • Prepares monthly scorecards and reports
  • Oversees the budgets of the clinics
  • Develops, reviews and updates departmental/operating group policies relevant to assigned responsibilities. Interprets and directs staff to appropriate policy and procedural resources
  • Project Management & Business Analysis- 30%
  • Manage & support the on-going portfolio of wider projects, helping to ensure that it is meeting the strategic direction of APAC as set by the executive management of Turner APAC and project sponsors
  • Perform general business analysis activities on projects of medium size\lengthisk, such as gathering and documenting business rules, user workflow, and system functional requirements
  • Provide process improvement recommendations to the business through understanding the business workflows

Experience For Project Manager / Business Support Manager Resume

  • Work with software developer’s and\or vendors to create feasibility documents, functional design and document technical specifications and requirements
  • Effectively manage project workloads across the team to ensure all deadlines are met. Work with other project managers and product managers to maximize productivity and workflow of the overall department
  • For all projects managed by the team ensure that project definitions, charters etc. are all in place. For projects under direct management create detailed project plans and manage the execution of the plans to a successful conclusion ensuring that the gaps between projects but still within the programs are managed and brought within the projects
  • Maintain effective communication with the vendor’s system support team to drive issue resolution and improvement
  • Assume primary responsibility for the BMS system support in the SEAP region
  • Establish and deliver to defined service levels for standard support requests

Experience For Business Support Manager Process Improvement Resume

  • Establish and maintain frequent communications with the SEAP user group and wider international system support teams
  • Collaborate with Turner International system support stakeholders to identify efficiency opportunities which can be scaled internationally
  • Playout & Channel Management -25%
  • Manage and support projects in the channel launch and playout space. Typical projects to include: channel launch, channel upgrades, rebrands
  • Assume responsibility for the technical elements related to playlist delivery. Collaborate closely with Turner SEAP’s network presentation teams to ensure timely playlist delivery to our playout vendors
  • Support the development and maintenance of playout integrations with audience ratings, as-runs etc
  • Where required, engage and manage Turner’s third party development partners to drive project objectives
  • Manage two direct reports within the Projects & Delivery team (LRS & ATS system support team). Prioritize resources across all projects, ensuring delivery to time and budget
  • Manage the personal goals and objectives for the team. Align personal and team objectives to create a positive atmosphere which fosters personal development

List of Typical Skills For a Manager, Business Support Resume


Skills For CCB Business Support Unit Case Manager Resume

  • Strong risk and control mind set demonstrated through awareness of the firm’s policies
  • Additional language skills preferably in another Western European language or Czech would be an advantage
  • Deep reporting and analytics experience
  • Demonstrate a sense of pride in a job well done
  • Takes initiative and demonstrates a focused desire to understand responsibilities and drive/implement improvements
  • Excellent ability to pay attention to details
  • Understanding existing systems from business perspective for big picture understanding

Skills For Office Manager / Business Support Manager Resume

  • Ensure accuracy of financial results by reviewing operating statements, accounts balances and supporting schedules
  • Supervises, trains and manages one Associate focused on invoice processing, billing, and other accounting responsibilities
  • Applied Learning-Seeks and makes the most of learning opportunities to improve performance of self and/or others
  • Prepares and submits billing submissions for property charges, paid media funding, and interdepartmental billings to Marriott Business Services (MBS)
  • Carry out name screening of entity, directors, beneficial owners in NESS ( CitiScreening System)
  • Customer Services orientated with background in client facing roles an advantage
  • Oversee the organization of User Acceptance testing (UAT) sessions and execution of UAT – drive dialog with the project teams (both IT and business)

Skills For Manager, Business Support & Analytics Resume

  • Manages processing of timely and accurate payments to vendors. Tracks invoices and investigates discrepancies
  • At ease in an environment of ongoing change; supports and manages change within the organization
  • Implements and maintains accounting practices and procedures as required by IHG Policy and as affected by local conditions
  • Capable of dealing with senior stakeholders to ensure timely delivery on important tasks
  • Complete CitiKYC Records incorporating country specific (Western Europe, Hungary, Romania, Czech Republic ) regulatory requirements

Skills For Manager Finance & Business Support Resume

  • Research companies based on AML policies for possible negative information, SPF, and sanction issues (I.e. CitiScreening, Internet Search, etc)
  • Define and Implement the Standard Support Processes and methodologies across Enterprise Applications
  • Communicate with business stakeholders on support activities and plans
  • Foster stakeholder engagement to understand requirement to support the business
  • Establish KPI and productivity/SLA metrics to monitor the support process
  • Partner with business teams and IT across various geographies to deliver best of class support

Skills For Manager, BTA Business Apps Support Resume

  • Lead and deliver key administrative processes in support of Advisory Services’ businesses,
  • Oversee the creation of release notes and ensure updates of all relevant training material – orchestrate proper communication to all users in advance of go-live dates
  • Focus on solutions rather than problems
  • Addresses inquiries from stakeholders and clients, such as Finance Business Partner, MBS or properties, as needed, in a timely manner
  • Collects financial data from multiple sources to prepare accounting entries; researches problems encountered with the data or responds to inquiries regarding the entries

Skills For Gcg-consumer Business Support Unit Manager Resume

  • Manages the budget submission, critique and forecasting for base, initiative, services and project budgets
  • Assists with MDS hotel contracting process
  • Supports the billing cycle to ensure Digital Service programs are fully-funded and hotels are billed on schedule
  • Prepares and submits requests for monthly accruals and journal entries to Accenture Hospitality Services (AHS)/MBS
  • Compiles and organizes program financial reports and budget summaries and distributes them to Business Leads and leadership
  • Contributes to the Advantage program management system implementation for business processes. Performs detailed data entry into the system
  • Other financial support projects or responsibilities as assigned by Sr. Manager, Business Support
  • Document current processes and actively participate in process improvement initiatives and standardizations
  • Ensures all work is completed with a high attention to detail and accuracy

Skills For Senior Manager, Business Support Resume

  • Fluent: English (oral & written)
  • Experience in sales and operations management with strong compliance and supervisory skills including effective decision-making, time management and communication (verbal, written, interpersonal)
  • Highly motivated and comfortable working independently. Creative and communicative in generating new ideas and resolving daily issues
  • Knowledge of approaches, tools and techniques for gaining the cooperation and support of others
  • Deep knowledge of (corporate) banking products, systems and processes
  • Highly proficient in data aggregation, integration, and analysis
  • Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership, as well as, confidence to field questions directly from Senior Line of Business Supervisors
  • Operational and people management experience

Skills For Regional Business Support Manager Resume

  • University completion in Business, Accounting, Finance or related field
  • Adept at and comfortable with technology
  • High standards of verbal and written communication
  • Flexibility, initiative and creativity
  • Work experience in multiple areas of accounting and/or capital projects management and reporting, financial and/or business analysis, accounting, or a related area
  • Knowledge of hotel accounting software, Peoplesoft, hotel PMS (Opera), hotel point of sales system (Micros), Sun and / or Essbase

Skills For Project Manager / Business Support Manager Resume

  • Experience with and passion for large scale organizational change management, including driving and supporting changes on “the people side”, e.g. engagement and talent management/ development strategies
  • BS/BA in a business-related major, preferably in finance or accounting
  • Preparation and review of both hotels forecast for forthcoming months and the remainder of the year
  • Preparation and review of both hotels budgets
  • Review monthly results against budget, analyze results and recommend to Hotel Leadership Teams and Functional Area measures required to meet budget and key strategic initiatives
  • Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO's, cash flow projection and performance through controls on inventory, credit and collection, disbursements, deposits and remittances
  • Prepare and review monthly profit and loss statements and reports, ensuring all areas are detailed and consistently reported

Skills For Business Support Manager Process Improvement Resume

  • Ensure all general ledger accounts are reviewed and reconciled monthly
  • Ensure an up to date cash flow projection is maintained and maximize cash flow performance of the hotels through controls on inventory, credit and collection, disbursements, deposits and remittances
  • Partner with Departmental Leaders in the management and control of payroll, manning, productivity and compliance
  • Assist in the submission and follow up of all capital expenditures to ensure compliance with original justification and approval
  • Perform annual assessments of the hotel's Control Self Assessment (CSA)

List of Typical Responsibilities For a Manager, Business Support Resume


Responsibilities For CCB Business Support Unit Case Manager Resume

  • Perform ad-hoc and prioritized analyses related, but not limited, tNPS, eNPS, and rNPS
  • Relevant Finance/analytical experience
  • Identifying and escalating key decision points
  • Ensuring adherence to enterprise and departmental governance models
  • Information gathering/reporting on department strategic initiatives and projects (e.g. to senior leaders, decision-making bodies and workstream owners)
  • Comfort functioning as a liaison with a cross-functional engineering team to translate business requirements and answer development questions
  • Coordinate preparation of the FSS annual operating plan, as well as continuously monitoring the plan
  • Drives the design, build, and deployment of NPS data flow mapping

Responsibilities For Office Manager / Business Support Manager Resume

  • Drive requirement gathering sessions and properly document discussion results
  • Comfort interfacing with leaders at all levels and within many different business functions in the organization
  • Responsible for a proprietary deal analysis modeling tool (COGS Tool)
  • Conducts quarterly financial updates to Sourcing/Operations teams
  • Security & Governance- 5%
  • Considerations are paramount to keeping our data, content and operations safe. This role ensures appropriate involvement of the information security office (ISO) on all deployments. Participation in audit and BCP activities as required including BCP and DR testing, SOX, internal and external audit

Responsibilities For Manager, Business Support & Analytics Resume

  • Collate and review information about the company from both internal and external sources (Company Regulatory websites, Company website, Google etc.)
  • Plans, develops, and implements a plan to decrease lag and gain efficiencies in survey trigger files, technologies, and methodologies for delivering surveys to our customers
  • Diagnose process & technology flows for inefficiency's/problems and rapidly recommend and implement solutions
  • Experience managing external partners including work stream prioritization, translation of business priorities into work activities, and disparate data structures
  • Some travel required ("10-15%)
  • Provides financial analysis and support to the Sourcing team including assessment of market opportunities, manufacturer proposals, product switches and new generic product launches
  • Manages a team of 2 Financial Analysts

Responsibilities For Manager Finance & Business Support Resume

  • Partners with Finance Analytics team to proactively identify risks and opportunities to budget targets
  • Oversees the development of advanced financial models/dashboards to proactively monitor market trends
  • Supports special projects and adhoc analysis as needed
  • Proactive identification of issues with comprehensive resolutions
  • Prepare agendas, help facilitate meetings, document key decision and action items, and ensure timely follow-up for monthly governance meetings

Responsibilities For Manager, BTA Business Apps Support Resume

  • Support the chief of staff function to enable the senior VP and FSS leadership team. This includes but is not limited to
  • Business Representative – Act as key contact person for CIBC-wide and group initiatives to represent the teams, assess impact, resource requirements and timelines as required (e.g. move to CIBC Square, Records Management)
  • Collecting, initiating and updating customer’s information, due diligence in global systems
  • Providing daily support to the Relationship Managers in processing due diligence records and ensuring adherence to anti-money laundering policies and other customer and country related regulatory requirements
  • Preferably 1-3 years of experience in Banking or Finance, but also fresh grads are highly welcome

Responsibilities For Gcg-consumer Business Support Unit Manager Resume

  • Fluent English knowledge, additional Czech or Slovakian language skill is a great advantage
  • Getting involved in necessary system specific and personal training organizing
  • Monitoring and managing flow of customer packages to adhere to internal deadlines
  • Liaising with internal departments including Relationship Teams, Documentation Unit, Compliance
  • Understand policy standards for applicable client types and any country specific requirements

Responsibilities For Senior Manager, Business Support Resume

  • Review all internal and external audit reports and follow up on all recommended action plans to ensure appropriate internal controls are in place
  • Ensure IHG Policy & Procedures and Delegation of Authority is followed properly to minimize risks
  • Oversee and manage the performance and development of the Finance team

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