Business Development Service Resume Sample

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Antwan Klocko
441 Walter Island,  Phoenix, AZ
+1 (555) 611 4104

Work Experience

Region Service Business Development Manager
01/2018 - PRESENT
San Francisco, CA
  • Proficiency in MS Office, Excel and Powerpoint
  • Proven track record of sales in a professional services environment
  • Demonstrates a professional image, maturity and self-confidence when interacting with prospects, clients, referral sources and internal team members
  • Investigate, analysis and develop JCI’s Service Offering that meets the customer needs, improves the market coverage rate as well as the client’s loyalty
  • Market promotion activities, seminar and conference planning and working with various department pursuing the forth-coming passion from the customer to JCI’s offering. Interview or meeting with customer for better understanding and the relationship enhancement upon needs
  • Internal facilitation for better understanding the competition and JCI’s offering
  • Other assignment for JCI’s service strategy, assigned by the senior management
  • Working knowledge of medium-large service projects
Apprentice Service Business Development
09/2013 - 07/2017
Detroit, MI
  • Developing and supporting the implementation and governing a GEA-wide concept of dealer and agent management as related to Service
  • Assist in optimization of GEA’s distribution networks and the strategic aspects of the cooperation between Service and Regions & Countries
  • Supporting Mergers & Aquisitions (M&A) initiatives for all service related topics during the due diligence and post-merger integration
  • Support in creating a workflow and framework for M&A project coordination and manage the projects from a service perspective
  • Provide strategic leadership to internal stakeholders in terms of these tasks
  • Strive to exceed customer expectations at all times
  • Answer all incoming phone calls according to a proven, pre-set script, and schedule repair/maintenance appointments for Service Department
  • Promote Hendrick and Toyota brand in positive manner
Working Student Support Service Business Development
10/2007 - 06/2013
Boston, MA
  • Intercultural Exposure specifically dealing with diverse groups of people, cultures, languages, cross border relations, all levels of management
  • Promoting ABB’s Service offering portfolio
  • Promoting Digital ABB’s Service
  • Leading service account management process as part of ABB AU’s Account Management set up
  • Mentor the Fixed Operation Managers to create and implement Customer Satisfaction, Retail Parts Sales, Warranty/Goodwill, and Training strategies that support the Region’s CEI and Fixed Operations targets
  • Improve identified Dealer’s performance regarding: CEI, service capacity and retention – to target
  • Develop regional action plans with the Service Coaches to empathize organized facilitation within the scope of their KPI’s
  • Demonstrates the Company’s Core Values


University of Texas at San Antonio
2002 - 2006
Bachelor's Degree in Engineering

Professional Skills

  • More than 5 years working experience on HVAC or control service projects. Proven success
  • Demonstrable leadership skills with ability to influence up, down and across the organisation
  • Prior working experience in technology vendors or large system integrators in relevant context
  • Develop strong collaboration across the OI Group to share best practice and to identify further opportunities to enhance the customer experience
  • Previous experience in a Senior commercially focused role developing, servicing or selling products and solutions within a hi tech industry
  • Demonstrated ability to work cross functionally at all levels, including close work with technical, sales, product marketing, and business management positions
  • Communication - Able to liaise effectively with Sales, Marketing and development teams

How to write Business Development Service Resume

Business Development Service role is responsible for events, attitude, retail, credit, training, integration, database, reporting, design, digital.
To write great resume for business development service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Development Service Resume

The section contact information is important in your business development service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Development Service Resume

The section work experience is an essential part of your business development service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business development service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business development service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Development Service resume experience can include:

  • Proven track record in delivering Service sales result including maintenance services and professional services
  • Universit graduate with over 10 years of relevant working experience
  • Work in harmony with Product Management and marketing to align strategy and messaging
  • Support the HSM account team selling Services in big deals including
  • Work with the APAC Product Marketing team to keep the Services Portfolio integrated with core marketing plans and promotions
  • Broaden our service portfolio e.g. service, upgrades, training, consultancy, consumables

Education on a Business Development Service Resume

Make sure to make education a priority on your business development service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business development service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Development Service Resume

When listing skills on your business development service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business development service skills:

  • Undertaking joint field visits with colleagues as necessary, in order to generate effective quotations
  • A demonstrated passion for marketing/sales excellence
  • Strong business acumen with commercial focus
  • Understanding the whole service process in APAC including the delivery challenges and how they differ from other regions
  • Develop a full picture of existing engineering support provided within the customer base through SRE’s, contracted labour and site management team
  • Focused account planning with marketing team, sales colleagues and local management

List of Typical Experience For a Business Development Service Resume


Experience For Apprentice Service Business Development Resume

  • Assist with collateral development to meet the APAC standards and language requirements
  • Participate in internal Sales & Service meetings to present the Service message
  • To act as the interface between Service Product Managers in the US to ensure that Services products are developed to fit the APAC market place
  • Proactively identify where changes need to be implemented and accommodate differences
  • Work closely with the APAC Services Director to keep track of business
  • Understand the financial side of services and how each piece of the portfolio performs in APAC and to suggest changes to enhance Service growth
  • Provide the field and dealers with tools to support dealer profitability in the service drive due to the increase of lower margin maintenance work and the decrease of more profitable heavy repair type work

Experience For Region Service Business Development Manager Resume

  • Assist Department National Managers in the development of strategies and new initiatives to achieve department objectives. This includes the development of strategies, tactics and Executive Approval Decks. Examples of initiatives include Pre-paid Maintenance
  • Produce ad-hoc reports and provide other information as requested by KMC and KMA management
  • Finance, Business Administration or Technical Degrees
  • Track promotional success
  • Data analytics knowledge

List of Typical Skills For a Business Development Service Resume


Skills For Apprentice Service Business Development Resume

  • Proven track record of business development incorporating strategy development and execution
  • Experience working internationally would be advantageous
  • Knowledge and understanding of both wholesale and retail automotive operations are needed regarding all areas Service Operations
  • Lead design and implementation of successful training programs
  • Develop multi-BU service account strategies using installed base data, service sales history, and opportunities in
  • Passion for coaching others to higher levels of performance

Skills For Region Service Business Development Manager Resume

  • Out-of-the-box thinking and an entrepreneurial spirit
  • A new perspective allowing us to continuously improve
  • Provide Services training to Channel partners (Disti & VAR)
  • Quotations, pricing, proposals
  • Superior task management and project administration abilities are desirable

Skills For Service Segment Manager New Capability Business Development Resume

  • Build and develop appropriate relationships across all levels of ABB
  • Work closely with local Customer Service and Key Account Manager to deliver a common strategy objective of profitable growth
  • Match ABB service offerings to meet customer demand
  • Engage business units and foster cross-BU collaboration to increase customer value and ABB opportunity
  • Develop and maintain high-level relationships with customers that lead to incremental service business
  • Self-motivated and driven professional

Skills For Business Development Center Service Coordinator Resume

  • Creative and innovative thinker, committed to root cause solutions
  • Customer Focus - with a sound appreciation of the current and future requirements of internal and external customers. Establishes and exploits good, mutually beneficial customer relationships. Places customer satisfaction as the highest priority
  • Influencing - Builds long term relationships of trust and influence with a wide range of internal and external contacts. Operates effectively within ambiguous and sensitive contexts. Skilled at growing business networks, holding respect of peers, clients and competitors
  • Management and organisation - Plans own time and time of others to maximise effectiveness
  • Uses all communication skills effectively in both one-to-one and group situations. Able to articulate technical or complex issues clearly and succinctly. Adjusts style of communication according to the needs of the audience
  • Pro-activity - Identifies and takes advantage of opportunities to achieve (and exceed) business objectives. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement
  • Strong leadership and interpersonal communication skills, and an ability to influence without authority, inspiring diverse teams to meet overall divisional goals

Skills For Service Business Development Manager Resume

  • Evidence of ability to define and drive strategic step change
  • Experience in field service management
  • Experience with an automotive retail dealership is highly desirable
  • Willing and able to travel domestically and internationally, up to 25 percent or more as required
  • Understands value proposition of Services, including maintenance methodologies, condition-based maintenance and ABB Digital, and able to articulate ABB Service’s differentiators and build a business case for customers

Skills For Business Development Manager, Service Resume

  • Experience in one or more service sales related positions
  • Profound sales and service management expertise
  • Negotiation level: English + another language
  • Strong understanding and experience with new and emerging products that lead to the growth in service customer retention, and the ability to recognize the importance of consistent and durable integration into normal dealership operating processes
  • An awareness of the relationship between automotive manufacturers and the retail network is also required
  • Expand Service awareness across SPS sales team and partner base
  • Exceed NSC goals in territory
  • Increase service attach to hardware (goals to be set)
  • Confirm part(s) status and availability to perform scheduled repairs and/or maintenance

Skills For Customer Service Business Development Manager Resume

  • Confirm scheduled appointments with current and future customers
  • Follow-up with service advisor to determine if the appointment was kept and outcome. Arrange future contacts as needed
  • Respond to customer website and voicemail requests as needed
  • Contact internet clients via e-mail and phone to schedule service appointment
  • Notify necessary departments of appointments set
  • Own and delivery the Vision and Strategy for Global Customer Service
  • Execute strategies that drive significant near and medium term growth in profitable service

Skills For Business Development Manager Service Providers Japan Resume

  • Seek opportunities to contribute to, collaborate and support the Group Service strategy
  • Develop and present business cases to steer service product strategy and priorities, based on analysis of the current market conditions and trends, competitor activity, VOC activities, establishing customer needs with respect to their Jobs to be Done
  • Guide service strategy New Product Development as part of the stage gate process including revenue models, regional execution and sales and marketing plans influence
  • Direct and monitor the direct sales activity on CUSTOMER SERVICE products and solutions to deliver service revenue growth, ensuring that all revenue linked processes are efficient and effective for customers and the business
  • Ensure we are following best practice in using our customer database (SLX) to capture the main aspects of customer relationships and their needs especially in relation to market segments/application
  • Maintain awareness of global market requirements, product and marketing development within the industry, regulatory matters and competitor activity, providing monthly updates
  • Service Account planning, sales funnel creation, forecasting and deal closing

Skills For Business Development Manager Service Providers Australia Resume

  • Total ownership to deliver service sales quota for selected accounts, for Cisco Technical Service, Advanced Service and Recurring offerings
  • Partner with Account product sales and internal functional teams to drive solution-led selling
  • Create and drive large-scale Cisco service-led projects
  • Drive internal and external discipline on Service attach and renewal
  • Team player, quick learner and ability to work under pressure
  • Build HSM share of Partner service business through negotiation, incentives and collaboration with the HW team

Skills For Working Student Support Service Business Development Resume

  • Provide localized Service Sales tools – references, presentation materials, advice
  • Develop and implement region specific Service sales programs to assist regional partner base to increase service attach rates
  • Account management of large service customers, management of service escalations related to SLA performance
  • Build awareness and preference of HSM service through communications, presentations, case studies, success stories, events
  • Build Service sales plan that identifies growth by segments – geo, product,

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