Analyst, Application Support Resume Sample

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Flavie Dach
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Work Experience

Senior Analyst, Application Support
07/2017 - PRESENT
Philadelphia, PA
  • Post-secondary education in Business or Computer Science or related field is desired
  • Providing front line business & technical support for MUREX to traders & risk managers
  • Supplying business & technical input to design and testing of Murex
  • Coaching & training Murex front office users proactively
  • Contributing to technical design and technical specifications for the Murex application
  • Developing design and programming specifications
  • Providing input to complex testing and programming activities
  • Identify opportunities for application and process improvement, redesign or re-engineering
  • Provide daily system support for one of the major client impacting application
Analyst, Application Support
03/2012 - 05/2017
San Francisco, CA
  • Tertiary qualification in a Business or Technology disciple or related field
  • Eye for detail and the ability to think outside the box
  • Intercept, research and resolve incidents as applicable
  • Record, categorize, prioritize and monitor the status and progress towards resolution of assigned Incidents
  • Escalate incidents as necessary per established escalation policies and SLA’s
  • Respond to and resolve incidents/faults logged against applications/systems supported by the Application Support team to agreed SLA’s and KPI’s
  • Monitor service requests for supported business applications/systems, ensuring full compliance to agreed SLA’s, security policies and procedures
  • Ensure any quality management processes to the team’s activities are followed, e.g. ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose
  • Participate in the process of integrating and releasing new application/software functionality into ‘business-as-usual’ environment, ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover
Junior IT Finance Application Support & Development Analyst
08/2008 - 10/2011
Dallas, TX
  • Analyze system issues and work with both internal and external teams (infrastructure, NOC, DBA, development) to ensure timely issue resolution
  • Work in close with business and technical teams on implementing preventive measures to avoid future occurrences
  • Support business teams reviewing usual business processes to identify possible improvements from both system and process perspective
  • Meeting with business representatives to determine requirements and scope of the changes (project or enhancement)
  • Prepare and execute test scenarios for System Integration Testing phase
  • Coordinate delivery of smaller changes, including planning and coordinating analysis, development and testing activities, tracking and communicating progress, escalating issues or obstacles
  • A developed awareness of 'leading edge' best practice knowledge
  • Min of 3-5 years' experience in a Solutions Development and Support role within the financial markets


Wittenberg University
2003 - 2008
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal)
  • Strong consideration given for individuals who possess experience in large property pre-opening projects and IT operation experience in hospitality
  • Demonstrated understanding of computer systems, networked operating environments and SQL database skill
  • Respond to changing business priorities and system outages (e.g., re-plan, re-prioritize, re-allocation of resources, etc
  • Proven experience as a technical resource for the development of solutions in client environments
  • Manage multiple and competing priorities effectively
  • SQL skills including SQL Server (administration and development)

How to write Analyst, Application Support Resume

Analyst, Application Support role is responsible for database, communications, sql, documentation, java, finance, training, integration, security, trading.
To write great resume for analyst, application support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Application Support Resume

The section contact information is important in your analyst, application support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Application Support Resume

The section work experience is an essential part of your analyst, application support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, application support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, application support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst, Application Support resume experience can include:

  • Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLA’s and KPI’s
  • Intermediate experience with application management, vended and custom built. Good understanding of process workflow and application lifecycle management
  • Participate in a planned program of professional development in order to maintain growth in professional skills and knowledge.Search Jobs US
  • Multitask – effectively manage simultaneous work requests across commercial, IT, and other organizations
  • Knowledge of and experience with defining, implementing changes to, and supporting a production application
  • Good problem-solving and trouble-shooting

Education on an Analyst, Application Support Resume

Make sure to make education a priority on your analyst, application support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, application support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Application Support Resume

When listing skills on your analyst, application support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst, application support skills:

  • Good communication skills, both verbal and written, with good relationship, collaborative and organization skills
  • Experienced with scripting (PowerShell, batch etc.) to support SCCM automation. Documentation skills including setting up processes and procedures
  • Excellent verbal and written communication skills are required. (Engish)
  • Good communication, teamwork and interpersonal skills
  • Respond effectively and efficiently according to business demand
  • Exceptional Problem-Solving and Communication Skills - Spoken and written English

List of Typical Experience For an Analyst, Application Support Resume


Experience For Analyst, Production Application Support Resume

  • External clients that are utilizing any software created by Fisher Clinical Services
  • All internal computer users at this and other Fisher Clinical Services sites
  • IT personnel in other ThermoFisher offices
  • To respond and resolve IT application requests and queries logged via the IT Support Help Desk in accordance to priorities set and the associated SLA’s. To provide guidance and IT support to FCS users when called upon in respect of our applications
  • Support local IT projects and monitor implementation progress
  • Provide support to night operations via phone calls and remote control when required

Experience For Senior Analyst, Application Support Resume

  • Proficient with Enterprise-level POS, Hotel PMS, HRMS and Finance applications
  • Detail-orientated, organized and disciplined
  • Lead and contain crisis situations
  • Articulate technical issues to non-technical audiences
  • Daily interactions with the business
  • Co-ordination of key production releases and checkouts
  • Also is required to keep current with latest technology as it relates to 7-Eleven’s needs and inform manager of relevant information

Experience For Lead Support Analyst GT Corporate Application Support Resume

  • Interfaces with any outsourced office automation functions, vendors and PC user community to ensure proper priorities are set in responding to user needs and services supplied meet 7-Eleven’s standards
  • Provides 7-Eleven’s management feedback and/or recommendations on any employee, or service issues that need to be resolved. Performs research and provides input based on knowledge and/or research data to solutions on both field and corporate personal computer related issues
  • Monitoring of application events alerts, job schedules, capacity monitors and performance KPI’s. Creation and ownership of change requests are raised to address any of the above issues
  • Work to provide services to agreed SLA’s
  • Manage technical resources

Experience For Application Support & Onboarding Analyst Resume

  • Team player, flexibility and willingness to develop a broad business and application/system knowledge base
  • To be part of the team rota with the variable start and finish times when required
  • Experience in working with members of the project/product management team, business subject matter experts (SME’s), and executive leadership to develop and implement viable solutions
  • Monitoring and analyzing supported services to identify opportunities for improvement and recommending solutions
  • Identifying and resolving small to medium complex production problems

Experience For Itsm Application & Integration Support Analyst Resume

  • Knowledge and utilization of production scheduling, control procedures and maintaining of processing service deliverables
  • Knowledge of activities and tasks for implementing new or enhanced applications into a production environment
  • Manage users’ requests and incidents flows by gathering the information from the different communication channels (trading floor live interaction; phone; other). Deliver IT Support services relying on ITIL framework and core processes
  • Using his/her technical skills assist in building effective monitoring systems by using the information system’s monitoring tools. Ensures tools are in line with our needs and takes initiatives to improve their efficiency
  • Seeks feedback on escalated problems to follow up and update the end users. Liaise with other ITEC and GTS teams to consider clients’ needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners). Formalizes problems and escalates to the next level of support or global teams when need be
  • Follow defined escalation paths in order to ensure appropriate focus and attention is placed on high priority issues affecting systems
  • Ensures support readiness prior to the deployment of any change to the production environment

Experience For Associate Analyst, Application Support Resume

  • Understanding our business process in support of our applications
  • Determine when an issue is a bug that needs development attention through the development team or by opening and managing a SR with ticketing system
  • Interface with users regarding support issues
  • Provide support to and resolve technical issues for users on a range of customer facing applications
  • QA/UAT Test enhancements before deployed into development
  • Create Release Notes for deployed enhancements
  • Work with both onshore and offshore teams
  • Provide first and second level production systems and technical support for our internal sales representatives

Experience For IT Senior Analyst Application Support Resume

  • Work to meet Expectations in the Service Level Agreement (SLA)
  • Manage incoming requests or issue resolution, track ongoing progress of incidents, and provide reporting to management on ticket production and status as requested
  • Comfort in UAT practices and procedures
  • Analyze reports of data duplicates or other errors
  • Provide first line support / first point of contact for support issues with user queries and reported incidents
  •  Serves as the primary system analyst for HR related systems

Experience For IT Senior Systems Analyst Commercial Application Support Resume

  •  Works collaboratively with the Director of HR, the Director of ITS, project team members and HR staff members to define processes and recommend and implement changes to the HR related systems
  •  Working in tandem with the HR team and ITS, this Sr. Application Support Analyst is responsible for supporting / maintaining the HR related systems and providing application and training support for the departments that interact with the HR
  •  Evaluates and analyzes workflow and applies the findings to creation, enhancement or modification of systems, dictionaries and databases for HRIS related upgrades, conversions and migrations
  •  Participates in making suggestions and recommendations for opportunities to retool and enhance system utilization and data management processes with clinical and business leaders and customers
  •  Provides custom reports and queries using SQL
  •  Position is on-site, 8 hrs daily, primarily at PGHC but requires site visits to LRH and Bowie

Experience For Business Analyst Application Support Resume

  •  Provides on-call / after-hours support as needed
  • Performs root cause analysis and provides technical solutions to production related application errors
  • Reviews application architecture to ensure high availability and disaster recovery
  • Works with application support team to refresh non production environment from production
  • Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts: General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy

Experience For lS Analyst Specialist \ Application Support Resume

  • Experience with installing sites, Software Updates Management, custom reporting, compliance management, Operating System Deployment and Software Distribution & Packaging
  • Experience with various client features like discovery, installation, inventory and software metering. Familiar with status messages and various server and client side logs used for troubleshooting
  • Establish and maintain strong working relationships with co-workers, the business community, external customers, consultants, contractors, and vendors
  • Experience supporting Business applications
  • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools)

List of Typical Skills For an Analyst, Application Support Resume


Skills For Analyst, Production Application Support Resume

  • Strong business knowledge and understanding in at least one of the following areas: Warehouse Management, Labor Management, Transportation Management
  • Experience collaborating and managing 3rd party support vendors
  • Experience establishing and monitoring Key Performance Indicators (KPI’s)
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
  • Good understanding of computer systems, networks and business applications

Skills For Senior Analyst, Application Support Resume

  • Experience in general IT environment within a corporate setting
  • Excellent understanding of the organization’s goals and objective
  • Experience supporting Business applications
  • Strong Knowledge of Oracle E-Business Suite
  • Experience in computer systems support and service desk an advantage
  • Extensive experience with core software applications
  • Experience with IBM iSeries/AS400, SQL Server, and .NET Technology
  • Experience in a Customer Service environment
  • Working technical knowledge of programming languages

Skills For Lead Support Analyst GT Corporate Application Support Resume

  • Understanding of the Software Development Lifecycle(SDLC) and Agile Development Methodologies
  • Interfacing with vendor, application operations, QA and business partners
  • Interpreting OEM metrics and alerts
  • Interpreting database security scans
  • Managing SOX Audit collaterals
  • Understanding of change management principles associated with new technology implementations
  • Understanding of Scrum, Agile software development concepts and project management. ITIL certification is an asset
  • Understanding of application integration concepts
  • Outgoing, action oriented self-starter who enjoys a fast paced dynamic environments

Skills For Application Support & Onboarding Analyst Resume

  • Working knowledge of healthcare applications
  • Provide immediate one-on-one support to the trading desk during core trading hours
  • General understanding of Operating Systems, Databases, Security, and Networking required
  • Manage, support, and resolve complex vendor and proprietary technical issues arising on the trading floor in a calm and efficient manner
  • Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies while analyzing potential impacts of problems
  • Analyze complex technical information to determine risk levels and technical feasibility when making changes to trading applications
  • Identify proactive solutions for recurring technology occurrences to benefit the trading professionals

Skills For Itsm Application & Integration Support Analyst Resume

  • Assit in debugging analytical situations and assist in determining root cause and resolution around business and application scenarios
  • External client communication during onboarding
  • Assists with documenting technical and business processes including technical guides
  • Work independently with minimal supervision while adding value
  • Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each trading day
  • Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner
  • Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications

Skills For Associate Analyst, Application Support Resume

  • Identify proactive solutions for recurring technology occurrences to benefit the many consumers of our integration teams
  • Industry knowledge of Capital Markets and/or interest in Finance or Investments is an asset, including any certificate programs such as CSC, CFA, etc
  • An understanding of all stages of the development lifecycle, from requirements through to design, development, rollout, support and maintenance is an asset
  • Familiarity with Scripting in one or more common languages used in enterprise systems
  • Provides knowledgeable technical input to management in assessing technology’s direction as it relates to office automation solutions and technologies
  • Work with other members of the IT team, including offshore staff and, if required, external support to resolve configuration issues/questions
  • Works closely with technical support teams understanding Application issues and problem trends
  • Collaborates with internal business partners, engineering teams, and other technology professionals
  • Coordinates periodic Disaster Recovery testing of critical business applications

Skills For IT Senior Analyst Application Support Resume

  • Initiate, persuade, and influence others on the best solutions to action
  • Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients
  • Effectively build and manage stakeholder relationships within and across departments and geographies
  • Backup management and validation
  • Exhibit Practitioner level experience with ITIL Incident and Problem Management
  • Escalate technology issues to the appropriate application support and technology infrastructure groups

Skills For IT Senior Systems Analyst Commercial Application Support Resume

  • Support end of day processes for trade settlement
  • Provide immediate one-on-one support
  • Support application connectivity to ensure technology readiness and availability
  • Conduct daily operations of application support functions around incident, problem and change management
  • Lead day to day operational relationship with vendor and internal technology partners within the defined Operational Delivery Framework
  • Support staff development, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
  • Provide immediate one-on-one support to the multiple clients during core trading hours and after hours
  • Lead support coordination efforts, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients

Skills For Business Analyst Application Support Resume

  • Production support of in-house and vendor supported applications
  • Work with the Process Improvement and Automation team to improve processes around Datapower technology
  • Work with the Process Improvement and Automation team to champion automation toolsets and oversee their usage within ASG&EI
  • Assist IT Architecture and Engineering community in planning the introduction of new technologies and/or identifying the most appropriate technology choices to accomplish goals by utilizing Exelon’s standard governance process as outlined in the Management Model
  • Extract, Transform and Load (ETL) expertise using the following tools 1. Oracle Warehouse Builder 2. Informatica 3. Pervasive 4. Noetix 2. Change Data Capture (CDC) expertise using the following tools: 1. Attunity Replicate
  • Extract, Transform and Load (ETL) expertise using the following tools

Skills For lS Analyst Specialist \ Application Support Resume

  • Change Data Capture (CDC) expertise using the following tools
  • Oracle, MS SQL Server and Vectorwise Database environments
  • Monitor storage capacity, predict future usage and escalate needs / issues as appropriate
  • Disaster Recovery Site Management
  • Strong Technical Knowledge of Infrastructure components (Database, Desktop, Unix\Linux, Windows, Middleware, Scheduler applications). In depth knowledge of web based application and architecture
  • Looking for confident, passionate individuals with a strong desire to learn multiple parallel trading systems working in a dynamic fast paced trading floor environment. This is an entry level development opportunity
  • Professional experience with Production Application Support is an asset
  • Problem Solving Skill: Capability to use different approaches, tools and techniques for anticipating, recognizing, and resolving technical problems (hardware, software, application or operational
  • Experience supporting applications using IBM DataPower is an asset

List of Typical Responsibilities For an Analyst, Application Support Resume


Responsibilities For Analyst, Production Application Support Resume

  • Sybase database skills
  • Hands-on work experience in supporting Weblogic based application environments
  • Microsoft Server experience
  • Software support experience within an application support environment (primarily .NET, Server – 2003/2008/2012), SSIS,SQL
  • Demonstrated computer technical ability
  • Strong financial/cost focus: able to manage large budgets and drive unit cost productivity
  • Experience with JDA (Red Prairie), Manhattan Scale, and Manhattan Scope Warehouse Management Systems required

Responsibilities For Senior Analyst, Application Support Resume

  • 3 – 5 years total related experience
  • Executing maintenance scripts
  • Conducting business process simulations and user acceptance tests
  • Gain Epic Ambulatory EHR qualification through successfully completing Epic’s training program within a specified timeframe
  • Application whitelisting tool such as Bit9/Carbon Black
  • Completes special data requests while insuring data integrity and accuracy
  • Develop and maintain broad awareness of the hardware, software, and networking components of FedEx Supply Chain Strategic System Architecture

Responsibilities For Lead Support Analyst GT Corporate Application Support Resume

  • Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in implementing supply chain systems
  • Be able to manage specific account and deliver according to their business needs
  • Knowledge of Operating Systems, Middleware, DB, Webservers
  • On-site system troubleshooting
  • Perform System administration functions and Life cycle upgrades of SCCM
  • Microsoft cloud services such as Azure and Intune
  • Five or more years of experience in systems development, network operations, software support or I.T. consulting with a working knowledge of: SQL Database concepts and reports. some familiarity with SQL Profiler

Responsibilities For Application Support & Onboarding Analyst Resume

  • Deploy Windows patches to include patches for 3rd party Applications - Adobe and Java
  • Enterprise disk encryption tools such as MBAM/BitLocker
  • JAMF management platform for MacBook support
  • Responsible for providing advanced configuration of defined CKD workflows to tailor to our Nephrologists needs in the pre-production and production environments
  • Meet regularly with Product Manager, Database Architect, and Project Manager to review and prioritize the build as defined by the JIRA stories
  • Make suggestions, exercise discretion, and use independent judgment to problem solve for improving workflow design

Responsibilities For Itsm Application & Integration Support Analyst Resume

  • The IT Analyst provides expertise in areas of application/software fixes, tuning, performance monitoring, troubleshooting, deployments, support, and documentation of standards and procedures for the administration and maintenance of all supported environments
  • Act as a Subject Matter Expert in the process of integrating and releasing new application/software functionality into ‘business-as-usual’ environment, ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover
  • Analyzing and re-engineering repetitive failed processes to drive out risk
  • Monitoring and troubleshooting applications and interfaces for failures or performance issues
  • Actively watching/reacting to alerts from the platform’s monitoring systems

Responsibilities For Associate Analyst, Application Support Resume

  • Provide for 24/7/365 coverage as needed using on call rotation in support of operations under time constraints and pressure situations
  • Maintain understanding of interface specifications and configuration options
  • Identify training issues with end users and customers
  • Participate in all phases of production support of applications and components in multi-technology, business-critical systems
  • Work closely with development team to design, configure, and test application modifications
  • Work with Implementation and program management teams to transition new customer and development projects into normal day to day activities
  • Performs root cause analysis and creates fix or corrective action plan to drive out defects

Responsibilities For IT Senior Analyst Application Support Resume

  • Stay up-to-date on current and future warehouse execution technologies, capabilities and trends
  • Follow change control methodology in day-to-day activities
  • Lead teams and manage third-party vendors
  • Work well in distributed teams with effective communication skills to ensure their tasks and ideas are effectively understood. This includes but is not limited to proactively providing status updates, identifying areas and opportunities for improvement, and escalation of problems and issues to managers
  • Incident Change, Problem Management experience
  • Troubleshoot and resolve issues as a group or individually and collaboratively come up with new solutions
  • Communicate with business to understand issues, confirm solutions

Responsibilities For IT Senior Systems Analyst Commercial Application Support Resume

  • ITIL Foundations recommended
  • General DBA activities
  • OWB (Oracle only)
  • MDL / DDL

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