Application Support Consultant Resume Sample

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Rhea Deckow
7848 Aufderhar Manors,  Dallas, TX
+1 (555) 510 1278

Work Experience


Senior Application Support Consultant
11/2016 - PRESENT
Chicago, IL
  • Customer Care Net (CCN)
  • Mortgage Web Services (MWS)
  • Workout Integration Tool (WIT)
  • Familiarity with the technical infrastructure of Client Server and Web based applications
  • IT background or interest in IT area
  • Review calls and emails, keeping customers informed of progress
  • Obtain a deep knowledge of our software and systems, and accurately use our call logging system
  • Respond to client’s questions and issues and provide any self-service tools or education to minimize future tasks and that encourages one breath resolution for clients
Application Support Consultant
12/2013 - 10/2016
Detroit, MI
  • Effectivly utilize tools including; GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure
  • Maintain call/case log information through ADP CRM systems and utilize other databases and resources as needed
  • Provide product support to clients by participating in conference calls, webinars and other meetings as require
  • To ensure the complete and full resolution of all customer issues
  • To provide 2nd line support to the external Charter user community (1st line support provided by customers’ own IT departments)
  • Liaise with customers’ 1st line support departments to resolve issues
  • To proactively seek out improvements to the customers’ support relationship with Charter UK
  • To support the implementations and customer service departments in the proactive monitoring of customer systems and environments
  • To provide support to the Charter Implementation and Sales teams on Charter products, as required, this could be remote support or providing clarification on functionality
Application Support Consultant, / Pm-pm
12/2009 - 11/2013
San Francisco, CA
  • To actively assist in the implementation of Charter products
  • Occasionally required to carry out testing of the company’s software products under the guidance of the Test Manager
  • To support 24X7 on call support for selected customers and work beyond work shift timings occasionally
  • Act as the senior point of escalation within the application support team. 
  • Diagnose, analyze and resolve escalated incidents/tickets on all related applications. 
  • Assist team members in resolving incidents by sharing technical expertise. 
  • Escalate and route complex or unsolved incidents to senior colleagues, third party specialist and vendors

Education


Grand Valley State University
2003 - 2008
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing
  • Excellent communication skills, both written and verbal to both technical and non-technical audiences
  • The ability to communicate professionally with both clients and colleagues, using interpersonal skills to work with other teams to resolve outstanding issues
  • Proven experience of managing the Support lifecycle in an application support role including direct customer contact
  • Experience of providing application support - for this opportunity we are looking for application (not desktop support) experience
  • Prior Experience of working with service desk tool sets, such Service Now and with a working knowledge of ITIL Delivery methodologies
  • Good organisational, facilitation and problem-solving skills

How to write Application Support Consultant Resume

Application Support Consultant role is responsible for digital, java, integration, software, collaboration, english, analysis, mortgage, planning, consulting.
To write great resume for application support consultant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Application Support Consultant Resume

The section contact information is important in your application support consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Application Support Consultant Resume

The section work experience is an essential part of your application support consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support consultant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Application Support Consultant resume experience can include:

  • Embrace, adapt and lead through change, foster effective partnerships, and drive effective collaboration with peers and vendor resources
  • Demonstrate knowledge of monitoring tools, patching operating systems
  • From a technical perspective, good knowledge of a variety of .Net applications, operating systems and RDBMS is desirable, including –
  • Experience working in an IT role, supporting customers
  • Demonstrable experience of current Microsoft computer technology and operating systems, including desktop software
  • Ideally experience of supporting the below (although training can be given)

Education on an Application Support Consultant Resume

Make sure to make education a priority on your application support consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Support Consultant Resume

When listing skills on your application support consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical application support consultant skills:

  • Good communication in English and strong interpersonal skills
  • Strong skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
  • HTTP/HTML debugging tools and investigation skills
  • Demonstrate experience of current Microsoft office suites
  • Embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources
  • Effectively communicate in both technical and business terms

List of Typical Experience For an Application Support Consultant Resume

1

Experience For Web Application Support Consultant Resume

  • Act as initial contact for Suppliers participating in the end-to-end support process
  • Assist on projects or special initiatives as and when required. 
  • Perform Technical analysis in software functionalities, provide investigation detail to development teams and offer solution to customers
  • Work with customer support teams in multiple countries to find a solution for customers issues
  • Collaborate with development, service and operation teams in multiple regions to ensure maximum service availability
2

Experience For Application Support Consultant, / Pm-pm Resume

  • Manages the day-to-day operations of an application portfolio (e.g. application maintenance, stability, innovation, development, incident, change & problem management) inclusive of a vendor team of resources within an outcome based contract
  • Review and validate service level report accuracy and escalate concerns/discrepancies
  • Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs
  • Review performance results and determine when application maintenance support levels need to be changed. Accountable for initiating supplier dispute and contractual change requests
  • Seeks to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics
3

Experience For SQL Application Support Consultant Resume

  • Ensures proper coordination of software application design, development, testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of work requests and issue resolution
  • Provides technical and application portfolio risk management consulting leadership to managers and the supplier. Has accountability for the technical delivery of work by the supplier for a defined portfolio
  • Providing 1st line and 2nd line on site, telephone & email support for the Resourcing application software
  • Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management
  • Coordinates with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities
4

Experience For Senior Application Support Consultant Resume

  • Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met
  • Review support documentation for Operational IT governance and ensure it is up to standard. Identify opportunities for new services, continuous improvement and/or cost reduction and manage related change requests
  • Monitoring active Service Level Agreement (SLA) and Key Performance Indicator (KPI) measurements to proactively maintain appropriate metrics, ensuring that event triggers and notifications are controlled to ensure resolution within required timelines
  • POC for Priority/Severity 1’s, able to co-ordinate conference calls and management (in the absence of the Lead Consultant)
  • Applying data fixes in line with agreed working practices
  • Proactive management of the Support Workstack (including Incidents, Service Requests, Problems, Changes, RFC’s and Releases), fulfilling and managing the life cycle of incidents
  • Innovation, process, documentation and project work
  • SQL tools, profilers

List of Typical Skills For an Application Support Consultant Resume

1

Skills For Web Application Support Consultant Resume

  • At least three years’ experience in a support environment assisting external customers with technical, software or database-related issues
  • Experience of working in a 2nd Line Support or Service Desk 1st line Environment
  • Demonstrated expertise working across multiple platforms/technologies
  • Previous IT support experience is essential – ideally supporting both internal and external clients
  • Experience of Capita’s Advantage Digital software
  • Friendly international environment in modern offices in the centre of Prague with excellent access to public transport
2

Skills For Application Support Consultant, / Pm-pm Resume

  • Server Migration Experience or Exposure
  • Some experience in an application support or helpdesk role or Recruitment system administration
  • Working as part of a Service team providing a 2nd line Support function including responding to requests from the Global Service Desk
  • Programming / scripting (Python, Pearl, Java script, Oracle PL/SQL)
  • Understanding of registry editing / support and event viewer
  • Understanding enterprise networks structures (router, switches), load balancers
  • Liaising with 3rd party providers to provide end-to-end support for the customer
3

Skills For SQL Application Support Consultant Resume

  • Deputising in the absence of the Lead Consultant, as required
  • Hands-on exposure to working with and supporting systems built using Intersystems Cache, Crystal reports and VB
  • Eight + years of software engineering and development or Operations, including five years in technical leadership
  • Expertise in new computing architectures and implementation of networked computing structures
  • Able to take on-call work outside normal working hours including public holidays and weekend
4

Skills For Senior Application Support Consultant Resume

  • Provide a first class support service to our customers, ensuring that we respond to cases within the SLA timescales
  • To actively engage with customers during each key stage of case investigation
  • Software development and/or testing
  • Knowledge of MS diagnostic/troubleshooting tools
  • PACs Conformance testing and support
  • Windows debugging tools and administration (Domains) knowledge is ideal
  • Knowledge of Java, JavaScript, or .NET programming languages is advantageous
  • Provide 1st line and 2nd line on site, telephone & email support for the Resourcing application software (Fieldglass, Lumesse, Peoplefluent RMS & VMS)
5

Skills For Application Support Consultant With German Resume

  • Support outage on weekends or during a P1
  • Work with Command Center to bring back the apps up when there is an app unavailability
  • Analyze current processes to propose ongoing improvements. 
  • Work in an Agile/Lean environment, where teamwork and ongoing improvement are valued. 
  • Take ownership of cases and to ensure that responses to cases are carried out in a professional manner and to the satisfaction of both the Support and Professional Services Managers
  • Undertake detailed investigations of customer reported issues and to providing advice and solutions to both the individual customers and the entire customer base where applicable
6

Skills For Application Support Consultant With French Resume

  • Carry out testing of reported issues and raise bug reports where necessary for software changes and enhancements
  • To act as a single point of contact for our customers for cases raised via our web portal, telephone and email
  • To take ownership of and manage cases from initial contact through active investigation and onto resolution via our CRM System
  • To actively engage with colleagues in all associated business areas to assist with case progression and resolution
  • To test reported issues in local environments and raise change requests where necessary
  • To manage cases within service level agreements
  • To ensure that both the customer base and the business are made aware of any ‘key’ problems
  • Familiarity with BK products and services
7

Skills For Nextgen Clinical Application Support Consultant Resume

  • Relationship - Leadership Abilities: Uses Resources to Resolve Routine Issues
  • System administration (Linux and/or Windows)
  • Open source tools (Kafka, Tomcat, Elasticsearch, Kibana, Memcache, Puppet) Cloud and Big Data technologies (AWS, Google Cloud, Hbase, Spark)
  • Wide range of benefits - 25 days of vacation, meal vouchers fully covered by ADP, free language lessons, various company discounts - e.g. MultiSport Benefit Card, free beverages, relaxation zone in the workplace etc
  • CPP or PHR prefered
  • Analyse problems, suggest solutions and locate information required for resolution
  • Windows Server 2003/2008 x32/x64, Windows Desktop OS XP, Win7
8

Skills For Application Support Consultant Resume

  • Knowledge of IIS with ASP.net
  • Previous Bespoke Application Support
  • Remote management (MSTSC, secure remote access for desktop support) – desirable
  • Knowledge of the recruitment industry
  • Demonstrable to follow processes and also act with a level of autonomy and confidence
9

Skills For Web Application Support Consultant Resume

  • Expertise in supplier service delivery oversight, quality review & acceptance
  • Work independently and on own initiative and escalate items as required
  • Track and monitor all work with time recorded within the CRM solution
  • Ensure that issues, system failures and business critical items are escalated promptly and appropriately with suppliers and Capita stakeholders to the agreed WPSIT P1 Incident Management Process
  • Manage 3rd party suppliers to investigate & resolve issues against agreed SLAs
10

Skills For Application Support Consultant, / Pm-pm Resume

  • Manage 3rd party suppliers to complete & documents changes to the agreed change request process, timescales and costs
  • Work on Level 2 Java based app tickets – L2 support and spend 30% time on Java development
  • Conduct / participate in KT sessions, to onboard new apps to the portfolio
  • Work with cross functional teams like Web, Database, LDAP, SSO, Unix, Firewall, VDC
  • Work and thrive in a fast-paced environment, learn rapidly and master diverse web applications

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