Application Support Lead Resume Sample

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Clinton Roberts
669 Mckenzie Bridge,  Dallas, TX
+1 (555) 123 4960

Work Experience


Application Support Lead
10/2016 - PRESENT
Boston, MA
  • Deliver and maintain effective support for all global Equities Derivative applications
  • Perform timely and appropriate escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
  • Assume ownership for all and any application production outages, driving incidents to clear resolution with full accountability for remediation tasks
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global Equities production management group
  • Identify opportunities to standardize common processes and tools across the Equities estate
  • Performance and Talent Review Management: Objective setting, regular 1:1 discussions, mid year/year end reviews and day-to-day escalation
  • Work closely with other regional production management leads to ensure global consistency in day to day support operations as well as driving a global improvements agenda
  • Either Windows or UNIX application support experience
  • Manage incident tracking application to ensure all issues are being addressed within the defined SLA’s and all AS managed tickets are kept current
Application Support Lead Engineer
10/2012 - 08/2016
Chicago, IL
  • Familiarity with key business concepts and challenges of investment processing components such as portfolio accounting, corporate actions, market data, and operations
  • Strong problem solving and business skills with the ability to think creatively and seek optimum solutions with a sense of urgency
  • Proven success in the prioritization of multiple tasks, self-motivation and time management skills
  • Responding to the evolving regulatory environment and helping to meet the firm’s regulatory commitments by addressing internal and external commitments
  • Advancing the firm’s Roadmap programs -- Single Sourcing of data, Architecture Convergence, and Rationalization of Platforms
  • Driving innovation across the firm’s corporate technology portfolio, increasing efficiencies through process automation, and Agile application development, with an emphasis on user experience and shorter development cycles
  • Investing in security & controls for cyber, access/entitlements uplift, data protection and application
  • Experience in providing L1 (Level 1) Application support
Managed Services Software Application Support Lead
07/2010 - 09/2012
San Francisco, CA
  • Working with Unix/Linux
  • Experience with SQL and Database related technologies
  • Lead multiple and simultaneous activities and priorities
  • Supervise and review code from other team members, providing constructive feedback
  • Work independently as well as across organizational units to drive continuous process improvement
  • Managing a team of 5-10 support Analysts and playing the role of SPOC for key application/services
  • Responsible for resolution of incidents within agreed SLA

Education


Southwestern Adventist University
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent facilitation, consultation, and influencing skills including experience with outsourced service providers
  • Excellent facilitation, consultation, and influence skills including experience with outsourced service providers
  • Interpersonal skills – listening, verbal, written communication, as well as presentation skills
  • Strong troubleshooting skills in solving unique and multi-faceted problems
  • In depth understanding and proven skills in the full software development life cycle process and methodologies
  • Excellent debugging/analysis/investigation skills
  • Strong analytical investigation and problem solving skills

How to write Application Support Lead Resume

Application Support Lead role is responsible for software, mainframe, business, troubleshooting, solutions, architecture, finance, training, integration, database.
To write great resume for application support lead job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Application Support Lead Resume

The section contact information is important in your application support lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Application Support Lead Resume

The section work experience is an essential part of your application support lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support lead position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Application Support Lead resume experience can include:

  • Managing Multiple Priorities-- manage multiple concurrent activities. Show effective judgment in prioritizing activities and time allocation
  • Self motivated, proactive and have excellent organization skills
  • Solid technical, communication and presentation skills
  • Working experience in Scheduling tools such as TWS, Autosys and ITIL knowledge is good to have
  • Good understanding of Performance Management/Development of teams, including experience of managing Discipline and Grievance, Sickness and Absenteeism
  • Problem solving oriented and innovative thinking to the skills and as responsibilities to drive process improvements

Education on an Application Support Lead Resume

Make sure to make education a priority on your application support lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Support Lead Resume

When listing skills on your application support lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical application support lead skills:

  • Effective communicator (written and verbal) at all relevant levels of the organization, good stakeholder management skills
  • Working experience in the Software Development Life Cycle of mainframe-based applications with at least 06 years of strong experience in CICS COBOL
  • Experienced Team leader with the ability to plan and manage own and work of team effectively
  • Excellent Communication skills. Able to create reports, production support metrics & trends
  • Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence
  • Excellent communication skills, both written and oral appropriately scaled for technical or business audience

List of Typical Experience For an Application Support Lead Resume

1

Experience For Application Support Lead Engineer Resume

  • Equipped with knowledge and skills in the following areas
  • Strong understanding of all the ITIL disciplines
  • Experience in supporting iOS, Xcode knowledge to simulate the issue and extract device log
  • Prioritization and handling of service requests and incidents within predetermined SLAs
  • External customer facing experience in a software support environment
  • Demonstrated ability dealing with escalated customer issues
  • Multi task, prioritize work and adapt during pressured situations
  • Good working knowledge of development languages such as C/C++/C#, Java/J2EE
2

Experience For Am Application Support Lead VP Ny Resume

  • Hands-on experience in Production Support/Engineering
  • Experience managing UNIX/Linux/Aix environment
  • Experience in handing both Open Systems (Redhat Linux) and Mainframe systems
  • Experience debugging problems in a distributed system
  • Experience working with customers and on support cases
  • Strong operational knowledge of the service desk and ITIL framework
3

Experience For Managed Services Software Application Support Lead Resume

  • Lead and prioritize the Application Support team’s day to day activities
  • Participate in weekly prioritization meetings within People Practices & Technology
  • Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of the assigned applications
  • Escalate complex and/or high priority problems to the appropriate support groups or vendors for resolution to IT Command Center
  • Demonstrate a sense of urgency and takes initiative, action-oriented and makes decisions quickly to achieve goals
  • Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
4

Experience For Application Support Lead-axiom Resume

  • Senior experience in databases specifically MySQL and AWS RDS technologies
  • Senior experience with Java EE
  • Experience in a similar sustain role and extensive knowledge of associated processes
  • Applied experience with Unix and Windows platforms in the AWS cloud
  • Good knowledge of CICD and agile methodologies
  • Engaging in proactively raising the operating standards and quality of the team
  • Maintaining and Supporting SQL 2008 to 2017 and associated technologies
  • Taking ownership of incidents requests and problems relating to the business applications systems
5

Experience For Application Support Lead Operations Production Management VP Resume

  • Establishing a full understanding of the application stacks and how they are connected, administered, configured and maintained
  • Engaging with the business developing broad knowledge of its operations
  • Planning, coordinate, and supervise all activities related to the operations of the production applications related to a specific product area
  • Working within an ITIL environment
  • Training, develop and mentor staff to ensure full development of their potential
  • Working within an Agile delivery environment
  • Owning the overall Problem Backlog and the development of a Release Strategy to deliver Service Improvements
6

Experience For Application Support Lead / PM Resume

  • Managing a team of application support analysts
  • Performing advanced SQL DBA tasks orientated at SME level environment
  • Ensuring that systems and events are maintained, monitored and managed
  • Resolving incidents, requests and problems are actioned within agreed SLA’s
  • Documenting of system architecture and configuration
  • Contributing to service improvement plans for products within scope
  • Leading the investigation into root cause analysis of major incidents to minimize their impact on business operations
  • Strategically develop and deliver the next iteration of the operating model, including the planning, coordination and communication to all stakeholders
7

Experience For ERP Application Support Lead Resume

  • Use a variety of tools and techniques for anticipating, recognizing, and resolving technical, organizational and operational or process problems
  • Responsible for reviewing operational acceptance criteria for the applications being supported
  • Work with other members within the DevOps group to troubleshoot incidents – Check service health, reading service logs, gathering software developer input, etc
  • Engage with third-party software vendors to ensure issues are progressed and relevant information is provided for troubleshooting or clarifying issues
  • Provide operational support/troubleshooting for applications and their on-going maintenance
  • Conduct real-time queue monitoring and decision making
  • Perform or enable Deployments, Post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments
  • Own the complete service portfolio, including a full understanding of its assets, components, risks and costs
  • Responsible for pro-active review of incidents and managing Problem records
8

Experience For Application Support Lead Unix Resume

  • Responsible for managing MIM (Major Incident management) for critical issues within the area of support
  • Responsible for monitoring jobs and health check of estate
  • Technical expertise in Mainframe, JCL, COBOL, UNIX, Teradata and TWS/Scheduling Tools
  • Accountability for the resolution of all Incidents relating to the relevant product area, to return product service to customers as quickly as possible
  • Drive and deliver the global technology Solutions Support operating model in New York
9

Experience For L Application Support Lead for Ref Data Resume

  • Responsible for production management to ensure stability and ongoing improvements to the technology platform globally
  • Manage the New York Team Budget and strategic resourcing plan
  • Knowledge of ePOS technical architecture in order to facilitate the issue resolution during the discussion
  • Execute planning activities for Oracle HCM Cloud projects: definition of scope, effort and timeline
  • Track Problem Records and ensure incidents are being properly linked to them
  • Thorough understanding of our Critical Response (CIRT) policy and procedure
  • Guide the application support team with solutions and critical thinking
10

Experience For GPS Application Support Lead Resume

  • Develop new ways to utilize existing tools (such as New Relic, ServiceNOW, etc)
  • Exposure to ServiceNOW or similar ticketing system
  • Resolve technical queries and communicating solutions directly to customers
  • To monitor global bureau operations and to act on situations to correct technical and business situations that are impacting bureau clients
  • Sense of responsibility appropriate to the banking industry

List of Typical Skills For an Application Support Lead Resume

1

Skills For Application Support Lead Engineer Resume

  • Strong leadership skills in driving out solutions for requirements and to problems
  • Extensive technology experience and good knowledge of the latest advancements in database technologies, bringing innovative solutions to the table
  • Possess high technical and investigative ability to understand workflows, component interaction and troubleshooting skills
  • Collaborates effectively with colleagues outside immediate team and department
  • Project management experience on participation on small to medium sized projects, with demonstrated knowledge of project management processes and methodologies
  • Strong knowledge and experience in DevOps and Agile teams
2

Skills For Am Application Support Lead VP Ny Resume

  • Solid experience in documenting requirements and technical specifications, Application Security Controls, User Entitlements & Access Certification
  • Proven experience of working within an IT service framework (ITIL) throughout the service lifecycle
  • Prior hands-on experience supporting the operational/service transition
  • Extensive overall IT experience, including team lead or manager experience
  • Prior Application Support experience
3

Skills For Managed Services Software Application Support Lead Resume

  • Solid experience handling queries and supporting applications used by traders, derivatives middle office and risk exposure management desks
  • Strong ability and extensive experience managing major incidents and outages
  • Take the initiative to increase ones knowledge and skills of existing CWT technologies
  • Experience is administering Adobe Experience Manager/CQ application on LINUX servers
  • Strong hands on experience in Grid deployments and able to analyze Grid Engine, Daemon, Driver & Broker logs to narrow down to root cause quickly
  • Strong trouble shooting skill, familiar with incident support & application development life cycle
  • Lead and prioritise the Application Support team’s work load, maintain a highly efficient and effective production environment
  • Working level experience of SQL Server, MQ/Messaging protocols, Linux/Windows, Java-based applications
4

Skills For Application Support Lead-axiom Resume

  • Understanding of finance processes especially Cost of Sales, Inventory movement, Consolidation & Reconciliation (Advantage)
  • Following up with Oracle on High priority SR ‘s in weekly meeting with Oracle
  • Establishing strong relationships with
  • Good working knowledge of database technologies (SQL, Oracle) and networking concepts (TCP\IP, routing, switching, VLANs, Firewalls)
  • Experience working with the following: Java, J2EE, Spring Framework, MicroServices, APIs
  • Very strong working knowledge of SQL, Unix, Ksh, Perl programming / scripting languages
  • Experience in working with distributed technology teams and processes and driving them towards high levels of operational excellence and a learning culture
  • Experience related to implementing or supporting solutions
5

Skills For Application Support Lead Operations Production Management VP Resume

  • Good working knowledge of Unix shell scripting
  • Supervise daily activities of production to ensure timely and effective reporting, tracking, follow-up and SLA management
  • Experience in leading and/or managing a team
  • Has experience in UNIX Shelling scripting, Java J2EE application, WAS Admin, Unix admin, Oracle 10g basic knowledge
  • Experience in overseeing/implementing automation
  • Experience of working in a corporate banking environment
  • Experience sizing infrastructure needs and optimizing it for higher performance
6

Skills For Application Support Lead / PM Resume

  • Experience supporting applications using Wintel, Linux, Mainframe, Oracle, SQL Server, DB2, Apache, Tomcat, FTP, SFTP ,SSL
  • Experience in supporting projects utilizing Domino/Lotus Notes
  • Experience in driving process and service improvements by studying current practices
  • SME experience supporting, and leading support for risk analytics systems (specifically xVA exposure calculation) within in an investment bank
  • Experience in tuning and troubleshooting performance issues on middleware platform servers
7

Skills For ERP Application Support Lead Resume

  • Experience in securing applications using certificates
  • Experience using performance monitoring tools like AppDynamics or Wily
  • Collaborate with Account Managers on change requests, managing issues and establishing priorities
  • Good working knowledge of Unix (Solaris, AIX) and Linux (Red Hat) operating systems
  • Improve delivery capabilities by validating and implementing latest tools and technologies
  • Experienced with a security process within an application and an operating system and guidelines for securing information
  • Performs controlled resolution of incidents and problems including prioritization and escalation
  • Any scheduling Tool Experience like Autosys
8

Skills For Application Support Lead Unix Resume

  • Experience of managing a complex portfolio of IT services in a Financial services company
  • ITIL qualified or demonstrable experience working in an ITIL environment
  • Demonstrable Production system support experience including incident management, problem management and escalation procedures
  • Good understanding of Unix/Linux, Java and PL/SQL database platform
  • Identify and escalate resource constraints, schedule conflicts, and competing priorities
  • Participate in projects and ensuring support requirements are met prior to production rollout
  • Experienced in use of Teradata and understanding of Hadoop
  • Experience in Incident Reporting and Analysis
9

Skills For L Application Support Lead for Ref Data Resume

  • A good understanding of Java / Web technologies
  • Experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
  • Experience in UNIX shell, Perl, Python, or similar scripting languages
  • Experience with Capacity and infra planning
  • Knowledge and experience of working in a business analyst capacity with ability to quickly understand business processes
  • Experience of working within an IT service framework (ITIL), throughout the service lifecycle
  • Experience with Monitoring solutions, such as Tivoli, Nagios, etc
  • Full Development lifecycle and support tool experience using SVN, GIT, BitBucket …
10

Skills For GPS Application Support Lead Resume

  • Hands-on experiencein Production Support/Engineering
  • Experience designing highly reliable/recoverable Java/J2EE -based solutions that address specific business needs and requirements
  • Good understanding of storage tools and technologies like Splunk, netcool, keynote
  • Strong understanding of infrastructure hardware of various OS platforms and SAN/Load balancers
  • Experience implementing WebSphere or WebLogic solutions

List of Typical Responsibilities For an Application Support Lead Resume

1

Responsibilities For Application Support Lead Engineer Resume

  • Extensive experience in Autosys jobs scheduling, troubleshooting, understanding dependencies and exposure in handling large batches with 3000+ Autosys jobs
  • Experience managing or leading large L2 support teams & working within an ITIL Environment (Essential)
  • MongoDB SME experience to troubleshooting performance issues, deployment, tracking/tuning, back-up and recovery in dynamic environments
  • Strong working knowledge on Subversion (SVN), setting up and configuring source repositories
  • Improved efficiency, continuous improvement and business experience through process streamlining and enabling colleagues to drive the optimisation agenda
  • Strong exposure in supporting and troubleshooting large Oracle and SQL server databases for complex applications
  • Experience in UNIX Shell and Windows PowerShell scripting to automate operational tasks and improve monitoring
  • Knowledge and experience using and implementing solutions on AppDynamics and Splunk
  • Experience installing and configuring applications on middleware platform like JBoss, Tomcat and WebLogic
2

Responsibilities For Am Application Support Lead VP Ny Resume

  • Experience of managing team to adhere to SLA’s
  • Experience providing 24/5 support
  • Strong technical background in supporting firm wide products
  • Working experience on relational & NOSQL databases (Oracle, MongoDB and Big Data etc.)
  • Proven track record in upgrading appropriate application
  • Experience leading global follow the sun support teams of size 10+
3

Responsibilities For Managed Services Software Application Support Lead Resume

  • Teamcity Continuous Integration experience including agent installation, builds, configuration and integration
  • Experienced in database deployments, analyzing database and application performance issues, backup, recovery and database failover
  • To work collaboratively with other North American based and global divisions to build organizational strengths to provide highly effective client solutions
  • Messaging and Trading applications being available to the business during the agreed operational times and within the
  • Driving Period end activities with Proactive monitoring ensuring seamless Period closure
4

Responsibilities For Application Support Lead-axiom Resume

  • Managing a team of around 3-4 support Analysts and playing the role of SPOC for key application/services
  • Supporting and responding to issue investigations and user queries
  • Liaising and working closely with designer(s), delivery teams and developers to ensure delivery of quality
  • Conducting Service reviews and knowledge sharing sessions
  • Working knowledge of development languages - .Net, Java/J2EE
5

Responsibilities For Application Support Lead Operations Production Management VP Resume

  • Monitoring tools knowledge (Tivoli, Wily)
  • Working knowledge with Databases like MS-SQL, Oracle, etc
  • Understanding of virtualization concepts and some knowledge about tools like vmware
  • Understanding of ME / QE Close processes and sequences of processes (Advantage)
  • Understanding of System Development Life Cycle (SDLC) for computerized systems
  • Taking Successful Knowledge Transition of LRP’S (JDI/JFI and others), responsible to take ownership as Primary/secondary lead for LRP’s
  • Managing Business Relationship Calls with different BU’s and ability to manage escalated issues/potential escalation
6

Responsibilities For Application Support Lead / PM Resume

  • Scripting: Python, java script, Autosys, Unix, Database queries
  • Keeping stakeholders informed on progress against incidents, issues
  • Understanding the business and its drivers; identifies opportunities for further improvement / cost savings
  • Monitors the system operations and batch processing ensuring smooth running in all processes
  • Incident Management (P1/P2 production/QA/UAT ticket handling, engaging different teams & driving the incident to closure)
7

Responsibilities For ERP Application Support Lead Resume

  • Knowledge of automating application deployments, configuration and patching using devops tools like Chef
  • Global Sanctions Screening: Vendor application running on UNIX, supported by in-house ETL functionality providing
  • Assessment of appropriate headcount level and maintaining that level as well as safeguarding the resource sanctioning process
  • Identify and evaluate alternate technical solutions to lean existing business or IT processes and simultaneously reducing operational costs
  • Maintain the code quality by implementing the programming guidelines and review tools
  • Trouble shooting issues, technical investigations on support critical platforms in a demanding 18 5 environment
8

Responsibilities For Application Support Lead Unix Resume

  • Equip systems with automated monitoring and alerting
  • Come up with creative ideas to improve the overall functioning of the processes including production / analysis of performance reports
  • A team player and recognised team leader capable of establishing and managing a highly performant team
  • Designs technology solutions by modeling requirements and applying standard application methodology best practices
  • Deep Understanding of UNIX Shell Scripting
  • Innovative – putting forward new and improved working processes that help us in our aim to be the ‘go to’ bank
  • Monitor and address escalated incidents in our ticketing system
9

Responsibilities For L Application Support Lead for Ref Data Resume

  • Manages internal IT projects requiring cross-department resources & coordination
  • Evaluate, create, document and publish the Service Catalogue outlining the IT services provided by a specific service unit
  • Provide expertise and support during critical incidents
  • Manage the monitoring and identification of services/processes to ensure high availability of the enterprise application portfolio
  • Reviews any system changes, proactively identifying potential risks and provide mitigations
  • Review, design and enhance the mainframe systems, embarking on the latest technologies and methodologies
10

Responsibilities For GPS Application Support Lead Resume

  • Manage high severity incidents with customer impact with focus of recovering services as soon as possible
  • Take ownership of complex issues following through to resolution
  • Facilitate day to day execution of real time technical support and troubleshooting
  • Support configuration management frameworks and tooling
  • Support data analytics/log analytics and tooling on a per application basis
  • Provides guidance in designing solution
  • Provides guidance in resolving performance related issues

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