Billing Support Resume Sample

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Alycia Lang
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Work Experience


Billing Support Specialist
09/2016 - PRESENT
New York, NY
  • Ensure billing “SOP’s” exist at all facilities (billing & invoicing)
  • The ability to clerly communicate clearly and concisely both verbally and in writing is required
  • Demonstrate math and typing proficiency
  • Effective organization and time management skills with the ability to work under pressure and adhere to deadlines
  • Demonstrate strong attention to detail, organization skills and timeliness in order to meet customer service expectations
  • Previous experience in insurance with personal auto, commercial, motorcycle, recreational vehicle and/or homeowners products
  • Provide first level billing support by answering incoming calls regarding requests or changes to a customer's billing file and responding to policy inquiries
  • Process routine transactions and maintain appropriate customer information and service history
Billing Support Representative
09/2013 - 03/2016
Houston, TX
  • Handle inquiries of the Billing Support queue, supporting all invoicing and billing support functions for external and internal customers
  • Process invoices and customer account amendments in a timely and accurate manner
  • Ensure deliverables are met as per defined targets and SLA’s for nonstrategic clients
  • Effectively manage all Billing Support queries by collaborating cross functionally and with management
  • Research complex accounting errors or billing discrepancies, utilizing system functions to ensure compliance with applicable controls
  • Partner with International counterpart ensuring that efficient processes aligned globally are being followed
  • Ensure daily deliverables are met in terms of defined targets & SLA’s
  • Relevant account experience dealing with transaction details
  • Experience with Oracle and Sales force
Billing Support Assistant
03/2011 - 03/2013
Philadelphia, PA
  • Interact with internal and external customers, including agents by providing professional, reliable and prompt service
  • Meet all production and quality standards for this level
  • Promptly provide customer payment remittances to Accenture’s cash applications team
  • Meet weekly/monthly targets and all SLA’s
  • Reconcile customer’s accounts
  • Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
  • Demonstrate and exemplify behavior consistent with MVMG’s core values, mission, and vision
  • Use, protect, and disclose MVMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Education


Argosy University - Salt Lake City Campus
2006 - 2010
Bachelor's Degree in Business

Professional Skills


  • Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner
  • Possess excellent both oral and written communication skills, including active listening skills
  • Strong interpersonal skills, including the ability to communicate effectively in English, verbally and in writing
  • Strong time management skills with the ability to multi-task in an environment of changing priorities
  • Strong interpersonal skills, including the ability to communicate effectively
  • Excellent administrative and interpersonal skills, with ability and confidence to effectively interface with senior management and field teams
  • Strong interpersonal skills, including the ability to communicate effectively in verbally and in writing

How to write Billing Support Resume

Billing Support role is responsible for excel, interpersonal, organization, intermediate, training, finance, credit, database, telecommunications, analysis.
To write great resume for billing support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Billing Support Resume

The section contact information is important in your billing support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Billing Support Resume

The section work experience is an essential part of your billing support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous billing support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular billing support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Billing Support resume experience can include:

  • Demonstrate ability to effectively work with all levels within the company, including executive management
  • Excellent interpersonal skills and a collaborative relationship building style
  • Strong problem-solving, organization and communication skills
  • Organize and prioritize responsibilities effectively in order to meet deadlines
  • Strong English communication skills; written and oral
  • Excellent computer skills and proficient in MS Office (Excel, Word, Outlook, and Access)

Education on a Billing Support Resume

Make sure to make education a priority on your billing support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your billing support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Billing Support Resume

When listing skills on your billing support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical billing support skills:

  • Possess strong interpersonal skills and demonstrate a positive attitude
  • Proven ability to effectively prioritize and organize work to meet goals and expectations
  • Computer experience, strong communication skills, and attention to detail are necessary
  • Multitasking, prioritization and time management skills
  • Solid math and problem solving skills, as well as understanding of financial principles
  • Excellent verbal communication, listening, and phone skills

List of Typical Experience For a Billing Support Resume

1

Experience For Billing Support Specialist Resume

  • Effectively manage all Billing Support and/or Collections-related escalations to the correct internal departments and management
  • Comfortable managing workload independently and effectively
  • Analyze, investigate, prioritize, and resolve the daily prioritized work queue error per department policy
  • Follow all applicable government regulations including HIPAA. Demonstrates Omnicare’s established Core Values
  • Fluent/strong command of German OR Dutch and English – both spoken and written
  • Result oriented, strong attention to detail is necessary
  • Fluent/strong command of English – both spoken and written
2

Experience For Billing Support Representative Resume

  • Maintain an excellent work ethic and display integrity in a professional environment
  • Manage all levels of processing including rejections, rebooking, and exceptions
  • Provide Program subject matter expertise for both Leidos Billing Systems and Tools and the Carrier Billing systems/reporting requirements
  • Responsible for assisting team with Billing/Invoice discrepancies and Audit reports tied to billing
  • Lead improvements in timely closure and billing of Billable service records. Reduce billable aging to under 30 days by collaborating with DOS & Field Teams
  • Help to lead the Billing Support queue and all invoicing and billing support functions for external and internal customers
  • Manage all levels of processing including reject, rebooking, and exceptions
3

Experience For Billing Support Analyst Resume

  • Monitor payments to ensure accurate and timely commission processing. This includes working with our corporate AP and Treasury departments
  • Review and tracking of contract funding
  • Other program accounting and billing work, as directed
  • Assist with research billing dispute resolutions, escalating as required
  • Train / Monitor / Help to Manage with LinkedIn team members (external/Internal) in all areas relating to Billing Support management
4

Experience For Billing Support System Analyst Resume

  • Possess a passion for providing exceptional customer service, including operational excellence and continuous process improvements
  • Partners with various departments to resolve and correct billing applications and reporting issues
  • Ensures standard billing operating procedures are updated and maintained to confirm clearly outlined work processes
  • Update TET (Telecom Equipment Tracking system) to accurately maintain Leidos corporate and direct program telecom inventory
  • Open, track, and manage to resolution all Billing/Invoice Incidents and Problems
5

Experience For Billing Support Administrator Resume

  • Achievement of critical performance metrics including all contractually required Service Level Requirements (SLRs)
  • Take calls and answer emails regarding commissions from travel agents and our franchisees
  • Serve as contact point for internal and external inquiries regarding travel agent commissions
  • Processes all requests for billing and other applicable paperwork from patients, co-workers, etc..
  • Process orders for materials or merchandise according to departmental policies
  • Help develop and implement ongoing improvements to all processes related to the team
  • Primary resource for COS on supply ordering. Ensures adequate supplies are ordered, maintained and available
  • Update and maintain spreadsheets for all COS listings to include site Listing, birthday and phone directory lists, machine contracts, printers, copiers, etc
6

Experience For Technical & Billing Support Agent Resume

  • Handle the majority of billing requests independent of a lead or supervisor
  • Become subject matter expert on all invoice related scenarios, including account splits, downsizes, add-on prorates, and invoice groups
  • Ensure that unapplied credits are identified on a timely basis and cleared against outstanding receivable balances at month-end
  • Customer contact as needed to obtain necessary information for billing
  • Identify billing and contracts discrepancies
  • Provide billing support to LinkedIn Corporate Solutions’ both internal and external
  • Follow up on Billing queries or Interact with customer or sales partner over chat ,email and phone
  • Remote Service Gateway (RSG) mentoring
  • Research of old transactions for billing
7

Experience For Business Class Billing Support Representative Resume

  • Verification, cost allocation and receiving of subcontracts’ invoices
  • Maintain a winning partnership with other internal teams to ensure continuous alignment with shared goals and objectives
  • Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business in general
  • Manage assigned customer accounts in order to understand and interpret customer contractual agreements related to billing
  • Partner with International counterpart ensuring that efficient processes are aligned globally
  • Fluency in Japanese and English, both verbally and in writing
8

Experience For Billing Support Associate, Uls Resume

  • Fluency in either Japanese , Korean or Cantonese, both verbally and in writing
  • Print bills and create mailing labels for the bills each month for distribution
  • Follow all applicable government regulations, including HIPAA
  • AR aging analysis
  • Handles requests received in the Billing Box
  • Staffmark offers our employees a benefit package including medical, dental, and vision insurance, a 401(k) plan, short-term disability insurance, and more!
  • High comfort level working in a matrixed environment
  • Includes appropriate people in decision making process
9

Experience For Billing Support Assistant Resume

  • 3-5+ in an Accounting or Finance related field
  • In an Accounting-specific function
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in our 401(k) program (k1oz22)
  • Performs department audits to verify controls and procedures are being followed
  • Adheres to the department’s policies and procedures to ensure that all reimbursements are handled accurately and in accordance with Compliance standards
  • Resolve ServiceNow tickets as they are assigned for Telecom Billing, Telecom Landline, Mobility and others in a timely and efficient manner meeting specified SLA’s
10

Experience For Billing Support Engineer Resume

  • Assist the Program Manager and Service Delivery manager in design and implementation of billing codes and assist in negotiations with the customer that verify alignment of billing design/reporting to customer requirements
  • Generate all Billing/Invoice reporting and provide to customer on request
  • Resolve customer disagreements with invoice
  • Properly maintain reports from TEM (Telecom Expense Management) provider. Analyze reports for variances and report to Telecom Admin Manager
  • Complete monthly allocations for service centers and track changes as requested
  • Process manual commission payments and billings
  • Research commission inquiries and provide resolution

List of Typical Skills For a Billing Support Resume

1

Skills For Billing Support Specialist Resume

  • Proficiency in Microsoft Office products is required with excellent skills in Excel
  • Possess strong organizational skills and a high level to detail
  • Excellent customer services skills and a friendly and professional attitude
  • Proven experience delivering timely, high quality, senior manager-level reporting & analysis from diverse, complex data sources
  • Prior experience working in a healthcare environment
  • Possess drive and initiative to embrace opportunities in enhancing knowledge and skills
2

Skills For Billing Support Representative Resume

  • Min years of experience: 3 years billing experience
  • Communication skills for working across all levels of an organization
  • Solid experience in a Customer Service or Administrative environment
  • Advanced Math skills (University level)
  • Intermediate Excel skills (e.g. PivotTable and VLOOKUP)
  • Exhibits ability to learn and apply new skills
3

Skills For Billing Support Analyst Resume

  • Some experience in Finance is an advantage, experience in a multinational company
  • Demonstrate the ability to use good judgment and make confident decisions under defined policies and procedures
  • Verify carrier invoices match contracted rates. Complete disputes with the carrier and effectively collect credits
  • Exceptional written and verbal communication skills to work across all levels of an organization
  • Effectively organize work to meet goals and expectations
  • Validating accuracy of system transactions
  • Financial reporting, planning and forecasting experience
  • Experience working within a customer invoicing /order billing environment
  • Manage increasingly competing priorities and deadlines, providing outstanding business support
4

Skills For Billing Support System Analyst Resume

  • Demonstrate the ability to work in a fast-paced environment, advocating process improvement and streamlined thinking
  • Related Billing experience
  • Highly detailed-oriented and organized with excellent analytic and problem solving abilities
  • Customer facing experience
  • Demonstrated leadership and vision in managing staff groups and/or major projects or initiatives
5

Skills For Billing Support Administrator Resume

  • Experience with any Billing Systems and Salesforce
  • Domain experience: BSS, Billing
  • Possess drive and initiative to embrace opportunities in enhancing knowledge and skill
  • 2+ years customer service and or finance/accounting experience
  • Multi-task on competing priorities which are all deadline sensitive
  • Use effective tools to manage work, processing, and open-issue resolution
  • One to three years in a business environment preferably in accounts payable and/or billing and accounts receivable experience
6

Skills For Technical & Billing Support Agent Resume

  • Account experience dealing with transaction details
  • Order-to-cash, billing, or order management-related experience
  • Prioritize your work and work well under pressure while maintaining high attention to detail
  • Ensure that the census/roster is entered into the operating system accurately and is valid coverage
  • Strong knowledge of Support Billing concepts, policies and procedures as well as knowledge of Constant Contact’s products and services
  • Relevant account experience dealing with transaction details is required
7

Skills For Business Class Billing Support Representative Resume

  • Career opportunity with excellent attendance and performance!
  • Needs to possess a strong drive and the desire to make a significant impact
  • A demonstrated commitment to high professional, ethical standards and a diverse workplace
  • Excellent relationship builder, open to direction and collaborative work style and commitment to get the job done
  • Challenge and debate issues of prioritization to the organization
  • Constantly evaluate and prioritize workload
  • Demonstrate and eagerness to learn new tasks/responsibilities; and develop and share best practices
  • Demonstrate Omnicare's established Core Values
  • Handle multiple priorities and maintain high attention to detail
8

Skills For Billing Support Associate, Uls Resume

  • Foster good communication (teamwork) between co-workers
  • Handle multiple priorities; high attention to detail
  • Assisting with additional projects tied to billing/billing system
  • Preparing and reconciling labor postings for T&M billing
  • Preparing correcting Journal Entries for billing
9

Skills For Billing Support Assistant Resume

  • Performing daily invoice processing, including manual functions, to ensure all applicable policy criteria have been satisfied
  • Monitoring and managing blocked and/or questionable invoices, communicating to internal departments on resolution activities when required
  • Maintaining invoicing printer equipment and supply levels in order to mitigate the risks associated with invoicing interruptions
  • Assisting Cloud Customer Success Management Teams with any customer billing questions and/or concerns
  • Preparing detailed invoice packages with appropriate documentation and backup, as per standing policies and procedures
  • Keeping accurate and complete records and tracking invoice status
10

Skills For Billing Support Engineer Resume

  • Analyzing and limiting business risks
  • Understanding of channel partner relationships and direct sales
  • Handling of dedicated support
  • Classifying billable vs. non-billable costs, based on program standards
  • Following up with field and US based teams on invoice and cost status
  • Ensuring accuracy of customer deliverables, in accordance with corporate policies
  • Understanding of financial terms and procedures related to sales
  • Maintain files and billing folders to be distributed during billing time and have them sent to storage

List of Typical Responsibilities For a Billing Support Resume

1

Responsibilities For Billing Support Specialist Resume

  • Have strong MS Office skills, especially in Excel and Word
  • Have strong written and verbal English communication skills
  • Experience in an Operations leadership role
  • Logistics experience
  • Perform billing functions to include making decisions to follow up or refer when applicable
  • Manage requests for invoicing research and processing assistance from internal and external sources
  • Serve as the billing support point of contact for all internal teams working within the CFC
  • Communicate problem receivables and other issues to Billing Manager
  • Meet daily productivity and quality standards according to department policy
2

Responsibilities For Billing Support Representative Resume

  • Review and make determination to initiate billing, create a late charge or replacement claim as needed by the payors
  • Provide clerical support to billing representatives
  • Prepare standard operating procedures (SOPs) for all managed activities
  • Participate in billing and order management enhancement projects
  • Assist team members with month-end reporting and reconciliations within designated time frames
  • Familiarity with working in a global environment
  • Monitor various contract requirements, billing and documentation accuracy to ensure proper rates and terms are applied before invoices
3

Responsibilities For Billing Support Analyst Resume

  • Possess a basic understanding of Accounts Payable, Accounts Receivable, and Cash Applications
  • Advanced MS Word and PowerPoint proficiency, Moderate MS Excel proficiency (including ability to create charts, diagrams and tables of data)
  • General knowledge and understanding of what terms and conditions (T&C’s) are as it relates to a contract
  • Maintain accurate travel agent contact and payment info
  • Intermediate/Advanced Microsoft Office knowledge required
  • Process, fulfill, and invoice orders to partners and direct customers
  • Clearly communicate through variety of channels with customers and internal stakeholders
  • Familiarity with financial terms and procedures related to sales
4

Responsibilities For Billing Support System Analyst Resume

  • Manage complex order life cycles from start to finish
  • Capability to anticipate problems and take action to meet customer needs
  • Consider a broad range of internal and external factors when solving problems and making decisions; ability to recognize strategic opportunities for success
  • Maintain positive internal and external working relationships while working in a fast-paced environment
  • Work well on your own and in a team
  • Complete new scale requests for corporate, direct programs and ECR (External Circuit Requests)
  • Understands and is able to interpret the explanation of benefits form sent by the insurance company
  • Update Xerox machine for staff e-mail addresses
  • Arrange repairs for copier and postage machine
5

Responsibilities For Billing Support Administrator Resume

  • Understand that phones are primary responsibility
  • Complies with departmental policies as it relates to safety attendance and dress code
  • Ensure deliverable's are met as per defined targets and SLA’s for nonstrategic clients
  • Business portfolio and requirements management prioritization- Collects and provides requirements for program and project initiatives working closely with the GCO PMO to vet and build out the portfolio roadmap, often serving as the "voice of the business" in that process
  • Project Management- Drive initiatives and provide support to the PMO in projects that contribute to long-term operational excellence, ensuring key projects have clear success measures and operation plans
6

Responsibilities For Technical & Billing Support Agent Resume

  • Organizational Alignment- Increase the effectiveness of partnerships with different organizations to ensure strong communication and alignment - e.g. Support Services, Product Operations, Growth & Engagement, etc
  • Process Architecture- Oversee process documentation and adherence globally in enabling the TS&O team to scale
  • Experience in one or more of the following areas or combination thereof: Order to Cash, Compliance, Billing Support, Account Receivable, Management Consulting and/or Internal Operations role
  • Process less complex policy “clean ups” as a result of system issues
  • Continuously considers process improvements and shares opportunities with Leadership
  • Complete customer credit and account closure cases
7

Responsibilities For Business Class Billing Support Representative Resume

  • Process monthly invoices for assigned Customer Accounts; Fee per Study (FPS) and Capital customers with timeliness and accuracy according to the customer contract and renewals. This includes sorting and analyzing the data coming from Aria/CBS
  • Process and send monthly invoices to customers, this includes all adjustments, credits memos
  • Research data discrepancies both from Aria/CBS and Heartbeat
  • Work well with Order Desk to ensure orders, Purchase Orders are processed correctly and invoice when appropriate via SAP
  • Need to log issue ticket in OneEMS and SNOW and follow up with Customer Service until issues are resolved
  • Oversee and maintain the accuracy of Oracle customer master database
  • Process invoices, credit memos and debit memos in a timely and accurate manner
  • Identify processes and improve efficiency
  • Ensure deliverables are met as per defined targets and SLA’s for non strategic clients
8

Responsibilities For Billing Support Associate, Uls Resume

  • Process less complex policy "clean ups" as a result of system issues
  • Execute billing and related activities for CSA, MSA and transactional orders, communicating with customers assuring comprehension of the invoices and escalations, enabling smooth payments process
  • Pull Medicare Advance Development Requests (ADR's)
  • Meet defined service-level agreements (SLAs) for setting up billing schedules, sending out invoices in listed methods and uploading them on the customer portal, and responding to internal queries
  • Follow the company's billing process, including reaching out to internal global customers by email (and phone when applicable) and engaging regional teams when necessary to resolve billing issues
  • Perform order entry support whenever required
  • Collaborate with internal associates and external agencies like vendors and auditors
  • Work on your own and proactively with minimal direction or supervision
  • Execute billing and related activities for MSA contracts and transactional orders, communicating with customers/channel partners assuring comprehension of the invoices and escalations, enabling smooth payments process
9

Responsibilities For Billing Support Assistant Resume

  • Ensure that census/roster paperwork is received from the Nursing facility
  • Review paperwork and verify completeness and of intake process focusing on payer verification and
  • Efficiently work a variety of electronic work queues that requests updates to payer information
  • Multi-task, attention to detail
  • Timely rework of invoice rejections
  • Response to audit requests, as necessary
  • O Execute billing for CSA, MSA and transactional orders, communicating with customers assuring comprehension of the invoices and escalations, enabling smooth payments process
  • Possess extensive knowledge of departmental systems and tools
10

Responsibilities For Billing Support Engineer Resume

  • Possess In-depth knowledge of cross functional processes and quality impacts throughout the value chain
  • Proactively support direct teammates with workload volumes as bandwidth allows
  • Assist with fiscal close reports and procedures
  • Audit & analyze contract requirements and service records in the pre-bill environment to ensure accuracy, proper rates and terms are applied prior to customer invoicing
  • Communicate with Field teams on the guidelines for proper completion of customer service repairs to include labor rate, parts pricing, vendor billing, and proper failure, action and summary notes
  • Run reports in Excel, Access, and other data gathering programs. Provide tactical support to a function or P&L by answering questions on various internal processes and e-tools
  • Fluent/strong command of English – spoken and written
  • Experience with Oracle and Salesforce is required
  • Frequently handle multiple tasks while maintaining a high attention to detail and effectively prioritize and organize work to meet goals and expectations

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