Services Billing Resume Sample
Jane Kirlin
95486 Makenna Hills,
Boston,
MA
+1 (555) 498 4794
Work Experience
Executive Director of Professional Billing Services
01/2017
-
PRESENT
Chicago, IL
- Order initiation and updates
- Billing and pricing
- Reviewing Pricing contracts
- Drive continuous improvement to billing speed and accuracy and work closely with the Company’s collections department to maximize cash flow
- Evaluate and propose improvements to the Company’s billing system and processes
- Plan, lead or participate in projects to enhance the customer experience
- Accountable for implementation and improvement of internal control processes specific to the role
- Generate and/or review weekly/monthly control reports as required
Billing / Client Services Representative
04/2012
-
11/2016
Boston, MA
- Manage day to day administrative requirements and maintain enrolment validation systems, customer databases and archives
- Maintain a proactive call program and accurate customer profiles in order to build the service relationship
- Manage registration process including validating requests against established legal criteria and checking for completion of forms
- Provide first level client service and problem resolution regarding the registration, enrollment and user set-up processes for the various client systems
- Provide second level client service and problem resolution as a subject matter expert in use of the software
- Liaise with appropriate internal and external contacts to resolve billing issues, complete credit and refund reviews and assist with invoice analysis
- Provide exceptional client service to BlackRock’s Strategic Clients; continually looking for opportunities to improve the client service level and enhance the client experience with BlackRock
Billing Services Analyst
12/2004
-
12/2011
Phoenix, AZ
- Six or more years experience with billing
- Solid understanding daily billing office management functions
- Have a passion for client service and outstanding communication skills
- Strong interpersonal skills and able to work effectively with all levels of staff and management
- Travel as required by the client/business
- Provides operating oversight of practice operations related to the revenue cycle, coding compliance and health information management inclusive of all business related functions of the patient visit from point of entry to accurate adjudication of patient’s accounts for professional services delivered by system employed physicians (SHMG and TSH) in the outpatient and inpatient settings
- Billing retail customers in the Power Billing System (PBS)
Education
Kent State University - Stark Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong organization skills and attention to detail with a focus on quality
- Excellent oral and written communication skills with a focus on customer service
- Excellent interpersonal communication and public relation skills
- Independent thinking and decision-making skills
- Developed knowledge and skill through formal training or considerable work experience
- Quickly absorb new learning experiences and to deploy new knowledge quickly and effectively
- Plan and execute testing of changes in Enrollment and Billing systems to ensure quality prior to implementing with clients
How to write Services Billing Resume
Services Billing role is responsible for research, training, customer, credit, retail, finance, securities, compensation, reporting, insurance.
To write great resume for services billing job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Billing Resume
The section contact information is important in your services billing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Billing Resume
The section work experience is an essential part of your services billing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services billing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services billing position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Billing resume experience can include:
- Identify potential or actual problems and ensuring their resolution prior to negative customer impact
- Defining requirements for billing system migrations and processes (Interconnect into a new billing platform)
- Uploading revenues into the Customer Service System (CSS)
- Testing revenue-related modifications to CSS
- Acquiring rate, plan, division and other plan information and maintain data in the billing system as requirements change
- Basic working knowledge of insurance software, word processing and spreadsheet software
Education on a Services Billing Resume
Make sure to make education a priority on your services billing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services billing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Billing Resume
When listing skills on your services billing resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services billing skills:
- Develop good working relationships with the other members of the billing team, with other Inmarsat staff, and with external contacts as required
- Experience of system analysis or testing
- Work experience in a fast-paced business environment
- Experience in a similar role in a mobile/telecommunications operator
- Good working knowledge of SQL, preferable in an Oracle environment
- Good standard of numeracy and an aptitude for working with structured data in an analytic way
List of Typical Skills For a Services Billing Resume
1
Skills For Executive Director of Professional Billing Services Resume
- Customer service experience, preferably within the financial services or securities industry
- Related computer and data entry experience required
- Basic knowledge of billing services, accounts payable processes and procedures, billing systems and processes, electronic data exchange and advice systems
- Work autonomously and on several mandates while understanding when to seek guidance
- Reasonable understanding or appreciation of high-transaction volume business systems
- Work in close partnership with Central Registration Department Manager regarding day to day processes as they impact the front end of client’s revenue cycle
2
Skills For Billing / Client Services Representative Resume
- Meets regularly with clients face-to-face to maintain relationship, provide training and updates, coordinate deployment of initiatives. Ensure client needs and status updates are communicated appropriately and timely. Maintain client contact logs for recurring meetings and projects. Maintain project plans as appropriate
- Conducts group presentations for client management and physicians for training, feedback and development of new initiatives
- Lead teams regularly with PBS Management coordinating client initiatives
- Flexible to cross-training and changes to job tasks
- Review of parameter table and tax changes for billing accuracy
- Manage customers on special billing programs
3
Skills For Billing & Shared Services Manager Resume
- Proactively identify, research, and correct discrepancies between the bswift Enrollment and Billing systems
- Maintain flexibility in meeting department and individual workload demands
- Contribute to the continued enhancement of Inmarsat's systems and procedures through documentation, involvement in upgrades, testing etc
- Coordinate and translate requirements from the business into development changes to system suppliers/developers. (ICT development on new Billing system)
- Configure reference data in the billing system accurately
- Train and hand over billing ops activities to new members and prepare work instructions
- Work in an environment where every solution is not always at hand and using own initiative to improve procedures
4
Skills For Billing Analyst Corporate Services Resume
- Reasonable working knowledge of standard office automation software: Excel, Word, Outlook, PowerPoint
- Have knowledge of payor contracts, fee schedules and reimbursement methodologies
- Knowledge of technologies as they relate to internet based and or server applications
- Work is performed in a standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work
- Regularly required to work standard office equipment (personal computer, copy machine, fax machine, etc.)
- Occasionally required to stoop, kneel, climb and lift up to 20 pounds
- Work with other departmental staff
- Process improvement focus; streamline to find efficiencies
- Formula and rate modifications to PBS
5
Skills For Billing Services Analyst Resume
- Verification and approval of both static and dynamic test bill
- Analysis of new rates and special contracts
- Ensure all processes are completed on time and correctly, including file loads, new plan and rate acquisition and information required to support new entities acquired by our clients. ---Be accountable for ensuring a timely and high quality Open Enrollment for billed member populations
- Experience in Health Care billing, collections, or claims processing
- Ensure all reporting and payments made to assigned clients are accurate and timely
- Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer
- Assist call center reps and account coordinators with escalated calls, taking responsibility for the call where appropriate to ensure client satisfaction
6
Skills For Senior Manager of Residential & rd Party Customer Billing Services Resume
- Support account coordinators and ensure the timely and high quality completion of their work done to support your accounts
- Fully understand COBRA regulations and ensure plans remain fully compliant
- Research and respond to appeals, complaints, disability extension requests and other specialized communications from clients or participants
- Know internal processes and systems and proactively identify and drive continuous improvement of quality and efficiency
- When issues occur, get to the root cause of the problem and take action to ensure it is resolved
- Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
7
Skills For Patient Financial Services Billing Specialist Resume
- Work directly with Solutions Delivery, Project Managers, Sales Representatives and Accounting staff to create accurate and timely billing instructions for all Solutions Delivery (offline) fulfillment projects
- Takes complete ownership of assigned Accounts Receivables
- Responsible for billing and collections, payor relationships, correspondence, patient and payor phone communication, resolution of claim issues to maximize reimbursement and minimize processing time
- Communicates with patients, payors and ancillary departments to independently resolve billing issues
- Establish expertise in the assigned line of business (Home Health (HH), Hospice (HS), Home Infusion/SPP (Specialty Pharmacy Providors) and with the payors (government, commercial, managed care). Types include: episodic, per-diem, fee for service
- Conducts follow-up on denied or partially paid claims to ensure that reprocessing occurs within timely billing limits
8
Skills For Billing Services Account Manager Resume
- Seek out relevant training for position
- Seek out guidance when uncertain of a a procedure policy, or standard operating practice
- Knowledge of medical terminology, ICD-9/10 coding, CMS 1500 or UB04
- Identifies account receivable process breakdowns and remedies them or escalates to leadership
- Maintains up-to-date reference manuals to ensure billings meet regulatory requirements
- In depth knowledge of Managed Care, Medicare, Medicaid and other regulatory programs
- Utilize solid judgment and adhere to all policies ensuring the protection of confidential information related to patient demographics, medical information, diagnosis codes, (PHI) according to both internal and Federal HIPPA regulations and guidelines
9
Skills For Director, Is-billing & Services Resume
- Support the monthly billing cycle, including capture of adjustments, analytic reviews, and the interface of data to the financial system
- Monitor usage in suspense and resolve and rerate common errors
- Verify and sign of User Acceptance Test cases. (ICT)
- Ensure that the required quality standards are met, by operating effective control’s procedures. Achieve compliance with internal and external audit requirements
- Support the evolution of Inmarsat's commercial pricing through the configuration of pricing and other key reference data to introduce new prices and maintain existing ones
- Conduct projects or assignments to improve quality and performance, deal with change, or resolve issues
- Investigate, resolve and respond to queries from Distribution Partners (Wholesale Customers) and other parties
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