Bilingual Support Specialist Resume Sample

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Crystel O'Kon
27973 Laurie Inlet,  Houston, TX
+1 (555) 405 0803

Work Experience

Bilingual Product Line Support Specialist
02/2016 - PRESENT
New York, NY
  • Compliance with HRD-003 (Garmin’s Attendance Policy) and other policies pertaining to the workplace
  • Sits, stands, and walks intermittently throughout the day
  • Regularly required to talk and listen to others in person and over the phone
  • Frequent use of hands to type, write, handle or touch objects or controls
  • Office is located on the second floor of building, requires the ability to climb stairs to work area
  • Deploy, repair and maintain end user hardware (desktop, laptop, phone, etc.)
  • Install and configure software packages, including centralized deployment suite (Altiris)
Bilingual Advisor Support Specialist
03/2010 - 08/2015
Los Angeles, CA
  • Maintaining inventory records for software and hardware
  • Assist in the ordering and hardware replenishment process, along with maintaining stock levels
  • Answering support calls and participating in an on-call rotation schedule
  • Provide remote assistance to all Express Scripts Canada locations
  • Telephony Adds, Moves and Changes (MAC requests)
  • Work jointly with other members of the Information Systems team to provide customer support and assistance with project tasks/deliverables
  • Work on projects/tasks assigned from Manager/Team Lead, End User Services as required
  • Maintain incident management ticket queues and adhere to SAL’s by setting priorities and resolving technical issues
  • Maintain and develop good working relationships with the user community at Express Scripts Canada with a focus to providing best-in-class support service in areas of technical expertise
Bilingual Support Specialist
11/2006 - 09/2009
Houston, TX
  • Assist in the training of user community at Express Scripts Canada in the operating system and software suite
  • Maintain incident management ticket queues by setting priorities and resolving technical issues
  • Participate in the team rotation of afterhours support using pager and/or cell phones
  • Work a flexible schedule to accommodate project deadlines including limited travel (10%) and on call rotation
  • Experience working in a Service Desk/Helpdesk
  • Diagnose and resolve technical issues effectively and in a timely manner
  • Strong customer service focus - understanding the ‘service’ nature of Technical Support
  • MS Office 2007 experience, preferably MS Office 2010


University of Phoenix - Northern Nevada Campus
2001 - 2005
Bachelor's Degree in Business

Professional Skills

  • Demonstrated strong and effective verbal, written, and interpersonal communication skills in English and French
  • Strong influencing and negotiating skills required
  • Developed organizational skills and ability to prioritize fluctuating workloads with minimal direction
  • Excellent analytical and negotiating skills required
  • Organization, prioritization, and multitasking skills
  • Excellent interpersonal, customer service and telephone skills
  • Strong communication skills: English/French (written and oral)

How to write Bilingual Support Specialist Resume

Bilingual Support Specialist role is responsible for english, analytical, customer, database, credit, training, security, telephony, analysis, research.
To write great resume for bilingual support specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bilingual Support Specialist Resume

The section contact information is important in your bilingual support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bilingual Support Specialist Resume

The section work experience is an essential part of your bilingual support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual support specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Bilingual Support Specialist resume experience can include:

  • Effectively communicate with internal customers via the phone
  • Experience working in client service/customer service environment or systems integration environment
  • Demonstrated ability to present information in a clear, concise and timely manner to customers experiencing medical emergencies
  • 1-2 years of customer service experience
  • Sorting, processing, receiving, investigating mail/unmatched mail
  • Reviewing, receiving and invoicing attending physician statements

Education on a Bilingual Support Specialist Resume

Make sure to make education a priority on your bilingual support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bilingual Support Specialist Resume

When listing skills on your bilingual support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical bilingual support specialist skills:

  • Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
  • Use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues
  • Proficient analytical abilities and advanced math skills
  • Experience within the crushing and screening product line, sales and people management is an asset
  • Experience with Mining, Construction and Engineering customers through project/operation cycle is an asset
  • Experience in client Relationship management for a BtoB company, ideally in Consulting or Professional Services

List of Typical Experience For a Bilingual Support Specialist Resume


Experience For Bilingual Product Line Support Specialist Resume

  • Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist on the use of ADP products and systems
  • Post graduate education or relevant business experience
  • Prioritize and escalate issues appropriately
  • Equivalent Military experience OR
  • Be a self-starter who can prioritize tasks and manage deadlines
  • Calling out to medical offices to follow up on the status of attending physician statement requests and preparing pre-payments

Experience For Bilingual Advisor Support Specialist Resume

  • Creating client correspondence to communicate the state of the underwriting process including medical decline letters and sensitive health information
  • Obtains proper approval for schedule changes or cancellations as appropriate
  • The Support Specialist is primary support for all of the BSC systems, including but not limited to, BRMS, AMS and Safety Catch – including all calls and emails related to these systems
  • Provide back up support for system release notes, product testing, user list maintenance, CRM Central administration, user reports, cancellations, and secondary review and sign off on all procedures
  • Provide a high level of customer centricity service to BSC customers by answering all support calls and emails related to BSC products including but not limited to BRMS, AMS & Safety Catch
  • Responsible for assisting brokers and lenders with their inquiries related to application generation and use of the BSC systems and processes, AMS administration, weekly loading of the Safety Catch file & pulling apps from the lender portals
  • Responsible to assist with UAT testing on any fixes or releases on any & all of the BSC tools & participate in any projects related to BSC & inContact

Experience For Bilingual Client Support Specialist Resume

  • Fully bilingual in English and in French (written + verbal)
  • Knowledge of BSC platforms or ability to learn
  • Work in a customer service, team oriented environment
  • Knowledgeable in the Mortgage Industry or ability to learn quickly
  • Listen attentively, thoroughly review account, take ownership, address respectfully, resolve and accurately document all credit decisions
  • Consistently achieve expectation on all key performance indicators (quality assurance, compliance, productivity, schedule adherence, attendance)
  • Actively participate and manage performance development plan as set forth by Team Manager

Experience For Bilingual Technical Support Specialist Resume

  • Follow up and follow through throughout new projects, requests, and cases
  • Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions
  • Requesting and preparing requests to other insurance companies providing client medical information including paramedical, labs, vitals, attending physician statements and portions of tele-interviews for mutual clients
  • Production Support Analyst
  • Software Engineer II

Experience For Bilingual Product Support Specialist Diabetes Resume

  • Network Engineer II
  • Security Engineer I
  • Ownership of items

List of Typical Skills For a Bilingual Support Specialist Resume


Skills For Bilingual Product Line Support Specialist Resume

  • A strong company culture embedded in international collaborative work
  • Experience in MS Word, Excel, Outlook & Skype for Business
  • Demonstrated diplomacy in both written and verbal communication
  • Ensures best possible customer service by properly educating the patient on HC2U/HC2U Wellness Benefits and answering questions regarding member clinical visit
  • Delivers quality customer service by answering incoming phone calls or contacting members by phone to determine/relay appointment times/dates

Skills For Bilingual Advisor Support Specialist Resume

  • Ensures best possible customer service by properly educating the patient on Wellness Benefits and answering questions regarding member clinical visit
  • This is a seasonal customer facing position providing Tax Support to TurboTax Customers
  • Basic understanding of financial services sales and agent/callers’ perspective as they working in an commission based producer environment
  • Working knowledge of Microsoft windows operating systems
  • Assist with bank risk strategies by performing verifications and reporting real time circumstances that indicate a high potential for fraudulent activity
  • A great working environment with a positive atmosphere
  • Flexible and adaptable in a changing environment
  • Respond to basic inquiries regarding ADP products and non-technical questions
  • Share learning with the team

Skills For Bilingual Client Support Specialist Resume

  • Provide ongoing in-field support to the Account Managers in Ontario – Atlantic
  • Support team-mates as needed during peak times
  • Knows the features of our online assessment products and our pricing policy
  • Manages the launch and training phase when a new client subscribes to TalentCentral
  • Work quickly and accurately while meeting strict deadlines

Skills For Bilingual Technical Support Specialist Resume

  • Follows site-specific scheduling protocols and keeps protocol documentation up-to-date to ensure compliance
  • Update member record in MAP Portal, including any notes necessary for support staff, member, or future reference
  • Comply with all guidelines established by the current banking institution
  • Assist with answering Operator Directory calls
  • Attend all training/workshops as scheduled
  • Provide expert support and respond to inquiries regarding ADP products via phone and email

Skills For Bilingual Product Support Specialist Diabetes Resume

  • A sense of humor (Kidding...sort of) #sorrynotsorry
  • High multi-tasking ability
  • The opportunity to be part of a company famous for its research, its intelligence and to directly benefit from this knowledge
  • The possibility to engage, influence and impact our clients, among which international deciders
  • Fully fluent in both the English and French language
  • Knowledge of individual life insurance new business processes an asset
  • Knowledge of Mortgage Industry & clients
  • Fully fluent in both the English and French language required

Skills For Bilingual Broker Sales Support Specialist Ontario Resume

  • Proficiency with Excel, Word, Power Point, Lotus Notes
  • Self-motivated with personal initiative, customer focus, excellent customer service skills, good analytical and problem solving skills, excellent organizational and time management skills
  • Analyze customers’ needs and the desire to provide excellent solutions and services
  • Basic to intermediate level of math skill is required to assist customers with their vital statistics and issue resolution
  • Valid driver’s license and passport for travel

Skills For Sales Support Specialist, Bilingual Resume

  • Work independently with minimal guidance from supervisor with regard to position scope and/or planning of work
  • Life licensed or willing to become life licensed
  • Efficiently & knowledgeably respond to broker inquiries ranging from compensation, Sales processes, Application status- Product Training received through the telephone and/or email
  • Ensure required Agreements between CSIA and brokers are signed -executed -authorized and filed in BRMS in accordance with SLA
  • Make outbound calls to agents with zero apps
  • Gains a high level of expertise in the platform administration and is able to support internal and external users with first level inquiries
  • Keeps updated on new platform features and informs clients as well as colleagues

Skills For French Bilingual Product Support Specialist Resume

  • Is the main point of contact between our clients and our technical support team located overseas
  • Follows usage by our clients and proactively reports to the Sales Team
  • Regularly creates reports and forecasts from Salesforce on the sales activity
  • Independently manage a case load within his/her geographic zone and provide seamless coverage for other Patient Support Specialists’ case load when necessary
  • Answer internal or external users’ inquiries regarding computer hardware and software to resolve problems
  • Answers customer's calls or correspondence regarding the insurance company's products
  • Review the customer's policy to answer questions regarding coverage and claims

Skills For Temporary Bilingual Customer & Administrative Support Specialist Resume

  • Strives to find safer ways for customers to work with Sandvik’s products
  • Advise customer of their policy information
  • Respond to inquiries, issues and complaints
  • Continue to maintain and develop knowledge of Insurance products and services
  • Input insurance policy into the system accurately
  • See that the customer's problems are resolved satisfactorily

Skills For Bilingual Underwriting Support Specialist Resume

  • Take and make calls in both Spanish and English
  • Work independently and as part of a team
  • Fluent in Spanish and English, both verbal and written communication
  • Maintain high customer service standards to attract and retain customers
  • Manage your own workload
  • Detail oriented and ability to work in a fast paced, environment
  • Reviews member eligibility and verifies information to ensure accuracy
  • Triage members to determine if a Telehealth option would be most beneficial
  • Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance

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