Audit Support Resume Sample

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Jarvis Reilly
2811 Teresa Parks,  San Francisco, CA
+1 (555) 419 8086

Work Experience

Senior Audit Support Assistant
05/2018 - PRESENT
Dallas, TX
  • Experience in office environment
  • Proficient use of Microsoft Office and ability to learn new computer applications
  • Become a subject matter expert on all aspects of the Clinical Chart Validation (CCV) processes
  • Be available for incoming calls in a queue-based, call center environment with adherence to established scheduling
  • Handle phone and written interactions within defined quality standards for criterion such as, but not limited to; correct use of grammar and spelling, professionalism, accuracy, and thoroughness
  • Research and respond to all provider inquiries in a timely, thorough, and accurate manner while seeking to give them added value they did not anticipate
  • Adhere to company policies, and established procedures for documentation and other operational processes
  • Utilize various Cotiviti systems to access claim/provider information as needed
Audit Support Analyst
11/2011 - 04/2018
Los Angeles, CA
  • Develops formal written reports to communicate audit results to management and regulatory compliance agencies, if applicable and makes recommendations as appropriate
  • Assists outside auditors in audits of company operations, and facilitates work of external auditors during on-site visits
  • Process driven (focus on high quality)
  • Audit experience in investment management or financial services audit or, alternatively, experience within a financial reporting environment as a fund administrator
  • Lead teams with emphasis in the supervision of team members and the development of team members’ skillsets through on the job training, mentoring, and meaningful feedback in a timely manner
  • Develop strong relationships with Grant Thornton’s financial statement audit contacts and external client contacts by demonstrating a comprehensive understanding of the client’s business and industry and communicating any client needs, control exceptions, or project issues to the management team in a timely manner
  • Works with all relevant SOP’s
Audit Support Assistant
01/2009 - 08/2011
Phoenix, AZ
  • Adhere to established policies for authorization and authentication, maintaining confidentiality of proprietary Cotiviti information, data, systems, and findings
  • Strict compliance with all HIPAA regulations regarding the safe-guarding of Protected Health Information and Personal Identifiable Information
  • Demonstrate strong customer service tendencies with the ability to see through the eyes of the provider and balance decisions/actions with a solid understanding of business needs
  • Conducts moderately complex to complex internal systems and operations audits and risk assessments to ensure compliance with departmental and corporate policies
  • Tracks department issues to ensure issue is resolved and documents results for future audit exposure and internal controls
  • Prepares audit guidelines and understands the specific issues to be evaluated
  • Prepares reports on audit findings and recommends improvements in policies, procedures, and internal controls, and works with department personnel to establish the appropriate internal controls to safeguard company assets
  • Evaluates internal controls, communications, risk assessments, and maintenance of documentation of policies and procedures in order to adhere to regulations and internal processes
  • Tests and documents computer system records for integrity and accuracy and reports discrepancies


Keiser University - Lakeland Campus
2003 - 2008
Bachelor's Degree in Accounting

Professional Skills

  • Demonstrate excellent interpersonal, organizational skills and verbal & written communication skills
  • Effective influencing and relationship management skills, and strong communication skills to compliment this
  • Ccustomer service experience/skills
  • Can effectively organize multiple sources of work with the ability to multi-task – can manage interruptions while keeping focus on priorities
  • Prior experience in a mail/scanning/records management environment required
  • Experience of healthcare related experience
  • At least 6 months of experience of internship and/or healthcare related experience

How to write Audit Support Resume

Audit Support role is responsible for software, database, finance, retail, training, procurement, auditing, reporting, design, research.
To write great resume for audit support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Audit Support Resume

The section contact information is important in your audit support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Audit Support Resume

The section work experience is an essential part of your audit support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous audit support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular audit support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Audit Support resume experience can include:

  • Very strong analytical and organizational skills and detail oriented
  • Solid keyboard and PC skills – ability to toggle between multiple applications
  • Effectively communicate and work with Board members and Administration leaders when needed
  • Strong analytical, communication and customer service experience
  • Collate and check all packs prior to providing to auditors for review
  • Experience with one of the following types of audits required: PCI-DSS, SOC1, SOC2, FFIEC

Education on an Audit Support Resume

Make sure to make education a priority on your audit support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your audit support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Audit Support Resume

When listing skills on your audit support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical audit support skills:

  • Exhibit very good organizational skills
  • Broad range of technical office skills
  • Prior experience in an in-bound call center environment
  • Strong desire to learn with a demonstrated ability to learn new information quickly
  • Flexibility and adaptability when responding to changing priorities
  • Experience in working with ERP software and SAP solutions, including funds management, financial and cost management, project systems, and procurement

List of Typical Experience For an Audit Support Resume


Experience For Audit Support Analyst Resume

  • Experience in working with ERP software and SAP solutions, including funds, financial and cost management, project systems, and procurement
  • Experience with an accounting or finance department
  • Provides proofing support on claims submittals to double check totals, verbiage, calculations or general accuracy prior to client submission
  • Prioritize and multi-task in a fast paced, changing environment
  • Acquire and demonstrate expertise in the core functionality of assigned healthcare information management systems
  • Reviews daily EDI and paper invoices for appropriate documentation and approval prior to payment and processes them in the computer system
  • Proficient at complying with Government standards, accounting principles, and system application standards

Experience For Wealth Management Client Onbaording Audit Support Resume

  • Conduct reconciliations of grantee reported financial information and balances in the agency’s accounting system
  • Researches, analyzes, and recommends QA and QA training programs
  • Knowledge of GFEBS and legacy Army systems, including DTS, STANFINS, SOMARDS, RMT, RM Online, SARRS, PBUSE, SAMS, SAAS, GCCS Army and ULLS
  • Manage/conduct follow-up audits and other audits to successfully execute the department’s annual audit plans. Comply with pertinent auditing standards
  • Maintain courteous and professional working relationships with employees at all levels of the organization and outside customers
  • Adept in the use of mobile communication devices
  • Use Trirega IWMS system and bar code reader
  • Assist in the calculation of the agency’s grant accrual, including confirmations, analyzing the results of outreach, quality control over recording of recipient responses, conduct analysis of results, providing responses to statistician data requests and responding to auditor inquiries
  • CFO accountants and branch manager - share and seek information

Experience For Audit Support Assistant Resume

  • Program/Project Manager (prime contractor) - consult, share and seek information
  • Client/Customer personnel - partner, provide service, consult, share and seek information
  • External auditor staff - in coordination with CFO managers, present and support materials provided; walk through reconciliations
  • Conduct internal audits and reviews to evaluate information technology systems’ implementation of mandated security controls
  • Provide training to teach the group’s designated auditor how to use our system for the audit, identify a schedule to interact with the auditors in order to get their questions answered accurately and quickly, and ensure the audit is moving forward
  • Interdepartmental coordination for process improvement

Experience For Senior Audit Support Assistant Resume

  • Troubleshoot and research complex inquires, processes and tasks
  • Conducts remote audits of External Vendors and Recovery Service Providers which include: Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts
  • Monthly Calibration Audits with Service Providers to include Balance and Inventory Reconciliations, Financial Reconciliations, Statute of Limitation Audits, Telephone Call Monitoring Audit, Complaint and Dispute Log Audits, and NSF Reporting Audit
  • Summarize and deliver audit results and written recommendations to the Service Providers
  • Facilitate and resolve the remediation of medium and high risk audit findings identified through the onsite audit which includes constant communication and follow-up with Service Providers via telephone, and email

Experience For Audit Support Specialist Resume

  • Assists and provides guidance to Service Providers with audit related concerns or issues
  • Assists and provides guidance to External Legal Recovery Coordinators with Service Provider related issues
  • Document retrieval from SFTP site and management of documents on Legal Recovery Audit drive
  • Conducts remote audits of External Vendors and Recovery Service Providers which include
  • Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts
  • Own internal and external audit relationships

Experience For Audit Support Lead Resume

  • Ensure consistency in audit approaches not only from Client to Client but also from Auditor to Auditor
  • Own necessary operational walk throughs with the Auditors / Clients
  • Establish pre- and post-visit checkpoints to track all points and issues through to closure
  • Challenge audit firms to accept standardized procedures and agreements
  • A supportive and motivational leader who demonstrates a high level of enthusiasm for the role with the ability to motivate and inspire staff to improve their commitment to excellent client service and exceeding stakeholder expectations
  • Maintain detailed query logs in order to track any issues and queries raised by each audit / visit
  • Provision of an organised, structured and documented audit pack (in soft copy or dedicated Sharepoint folder) specific to each audit

Experience For Internal Audit Support Analyst Resume

  • Work closely with the Audit Support team in India
  • Knowledge of Transfer Agency Platform ICON
  • Generates Reports. Obtains data files and/or generates reports for audits by identifying appropriate file parameters extracting data from downloaded and/or imported data files as requested by auditor
  • Provides Communication Support. Serves as a point of contact and facilitate responses to general inquiries and data requests from both internal and external customers
  • Research and respond to inquiries from customer service associates as well other internal or external partners in a timely manner
  • Proactively seeks more effective and efficient ways to do work. Brings forth suggestions for improvement – does not merely react or become complacent with an ineffective process
  • Moderate Excel skills – ability to create a spreadsheet from scratch to organize work. Can perform functions such as sorting, filtering, and inserting formulas to analyze information
  • Utilize various Cotiviti systems to access claim, provider, and or image information as needed to handle routine work as well as investigate escalated situations
  • Strict compliance with all departmental, organizational, and HIPAA regulations regarding the safe-guarding of Protected Health Information and Personal Identifiable Information

Experience For KCO Audit Support Specialist Resume

  • Compile and deliver various reports (i.e. production/performance) directly to the department Manager
  • Audit and Inspection Project Management efforts shall ensure full compliance with all applicable standards, regulations NIST standards, and other appropriate guidance
  • The contractor shall develop and implement strategies, processes, and procedures to ensure “continuous inspection readiness” for CSSP, CCRI, NATO, BSA, and similar inspections
  • The contractor shall develop and implement procedures to track and report completion/closure of inspection findings documented in POA&Ms and other action item reports
  • 01-M IAM DoD Level 3 certification (CISSP, CISM)

Experience For Joint Venture & Revenue Audit Support Resume

  • Proficient with DoD, FIPS, and NIST documentation e.g. DoDI 85100.10, OMBA-130, FISMA, NIST SP 800-37, NIST SP 800-53, CNSSI 1253
  • Knowledge of GFEBS and legacy Army systems
  • Serves as the technical subject matter expert for allregulatory type audits by CMS
  • Leads assigned audits as the primary participant for the Configuration Services Department
  • Project manages and leads audits as the primary participant for the Benefits Configurationdepartment
  • When not in audits, learns all aspects of current client configurations for assigned clients, Configuration Services department internal process as well as MedImpact internal processes
  • Trains staff in audit requirements
  • Is a Subject Matter Expert (SME) for regulatory requirements that relate to assigned clients and scope of potential audits
  • Trains understudies to be prepared to fill in as needed

Experience For Audit Support Manager Resume

  • Works with the Configuration Services leadership team, - Government Programs and Services team, and clients to design and implement Quality Improvement projects as related to audit findings, potential audit findings and process improvements
  • Audits established guidelines for CMS required measurements
  • Assists the audit support teams with the initiation, performance in audit, progression, and completion, and follow up of CMS client audits and other audits as needed
  • Experience with GFEBS ERP
  • Develops capability to use all MedImpact systems relevant to the position

List of Typical Skills For an Audit Support Resume


Skills For Audit Support Analyst Resume

  • At least 6 months of experience in business, accounting, finance industry
  • Claims processing or claims examiner experience required
  • Medical billing and provider reimbursement experience
  • Previous customer service experience in a call center environment required
  • Understands common business and financial terminology including how organizations operate, compete and grow (Business Acumen)
  • Request and obtain well file/contracts/AFEs and other audit support information from various sources prior to the onsite audit field work
  • Actively demonstrates the BlackRock principles on a daily basis

Skills For Wealth Management Client Onbaording Audit Support Resume

  • Generally possesses 5-10 years of relevant, progressive experience in the area of specialization
  • Professional experience in Information Technology, Information Security, or risk mitigation
  • Financial services and/or card payment industry experience
  • Excellent customer-service tendencies
  • Audit or related experience

Skills For Audit Support Assistant Resume

  • Experience in Army finance
  • Experience with CDFM, CGFM, internal controls, audit readiness and preparedness, Sarbanes Oxley, GAAS, GAAP, FAR, or DFAR
  • Experience as a GFEBS user
  • Experience with GCSS
  • Professional experience in Information Technology, Information Security, or Risk Management
  • Proven competence to delivery of projects on time and to budget
  • Recovery audit industry experience required
  • Customer support experience required
  • Direct supervision experience required

Skills For Senior Audit Support Assistant Resume

  • Experience in the healthcare industry; preferably hospital and/or retail pharmacy, 340B program, or clinical business
  • SharePoint and MS Office Suite experience
  • Skilled in the use of Microsoft Office applications (word, excel, outlook, power point, etc.)
  • Strong knowledge of CASS essential
  • Strong knowledge of UK Transfer Agency essential
  • Developing, monitoring and ensuring adherence to all applicable timeframes, guidelines, SOPs and SLAs
  • Performing internal audit testing functions

Skills For Audit Support Specialist Resume

  • Managing audits on an end-to-end basis while successfully communicating audit details with leadership as needed
  • Developing and monitoring team goals
  • Responsible for entering, approving and sending out acknowledgment reports on specified manual and automatic new business
  • Responsible for handling all bankruptcy notices (notating and closing qualified accounts)
  • Knowledge of using and ing internal controls, including control environment, risk assessment, control activities, or monitoring
  • Responsible for notating and mailing all refund checks to patients monthly

Skills For Audit Support Lead Resume

  • Responsible for outbound communication utilizing both phone and email. Documenting all communication in accordance with Policies and Procedures
  • Serves as the client facing client manager for all audit issues and client oversight, collaborating with other members of the audit support team
  • Identify errors (if any) within the new business process before approving
  • Responsible for entering all mail in credit cards
  • MA or MS in Accounting, Finance, or a related field
  • Multi-tasker who can manage multiple streams of work concurrently with competing deadlines
  • A background in delivering a service that is customer service focused and collaborative

Skills For Internal Audit Support Analyst Resume

  • Manage Audit Support analysts based in India by virtual meeting governance
  • Adhere to established procedures for document and image processing, escalation of problems and system issues, as well as other business and compliance policies
  • Monitors Acknowledgement Reports for data tracking
  • Tracks outstanding requests and rescans for daily Excel file
  • Basic knowledge of healthcare information systems (e.g. practice management systems, medical records systems, claims processing systems, etc.)
  • Basic knowledge of medical terminology and/or healthcare auditing/compliance
  • Efficiently use our proprietary task tracking tool
  • Effectively listen, develop rapport, and creatively problem solve even when faced with a difficult caller – maintaining a calm and professional demeanor under pressure
  • Position requires 1-3+ years of related industry experience –, healthcare customer service, and/or claims/reimbursement

Skills For KCO Audit Support Specialist Resume

  • Responds positively to feedback and coaching – whether informal or formal through review of correspondence and recorded phone calls
  • Works well to develop rapport with diverse members of the same team
  • Performing quality assurance on a variety of processes within Retail Payment Solutions Operations, including but not limited to: Cardmember Service, Case Processing, Fraud Management, Account Initiation, Card Issuance, etc
  • Working with the Operations Error Resolution Manager to perform quality assurance on current error resolution files, including but not limited to data integrity, adjustments to ICS accounts, letter content, etc
  • Performing in-depth risk analysis targeted to specific functional areas or processes to proactively identify areas of risk and work to identify solutions to mitigate risks

Skills For Joint Venture & Revenue Audit Support Resume

  • Assisting with tasks related to the Centralized Issue Management (CIM) process as needed
  • Developing and managing process metrics
  • Directly and indirectly working with functional areas to drive change in high risk processes
  • Reviewing processes from an enterprise approach to ensure fluency in process when transfer to function areas outside of RPS Operations such as Collections, 24-hr banking, etc. occurs
  • Determine and confirm scheduling dates, prepare scheduling confirmation letters, analyze WI ownership in audited properties, and provide subsequent JADE cost extraction
  • Generates fresh ideas using structured thinking by reevaluating existing approaches and processes (Innovation and Creativity)
  • Extract­ various Drilling Information Management System (DIMS) reports for drilling wells to be audited
  • Promotes and facilitates the group’s work while contributing to the group using inspiration and motivation (Teamwork)

Skills For Audit Support Manager Resume

  • Perform research in SAP for various transactions pertaining to JADE and audit inquiries
  • Analyze relevant information using logic and consider relevant facts to make rational, realistic and sound decisions (Analytic Ability)
  • Knowledge of MilPay and the key supporting documents behind transactions
  • Coordinate payroll burden and overhead reports on a monthly basis
  • Work jointly with and assist the JV liaison in the preparation of­ audit data and in support of audit inquiries
  • Capability to work with complex systems and analyze data for trends
  • Produces accurate work and spots mistakes/errors and makes appropriate corrections (Attention to Detail)

List of Typical Responsibilities For an Audit Support Resume


Responsibilities For Audit Support Analyst Resume

  • Demonstrated aptitude to learn new tasks quickly
  • Establish and manage a Quality Assurance and Improvement Program that meets the standards promulgated by the Institute of Internal Auditors
  • Establish, monitor, and report on Key Performance Indicators (KPIs) for the Internal Audit department; for those KPIs that are below par, institute remedial efforts
  • Assist the CAE on all audit topics and challenges confronting the Office of Internal Audit, including matters related to the Board of Education and its Audit Committee; such as the development of the annual audit plan that requires Board approval
  • Review and comment on draft Internal Audit reports before they are finalized. Assist with compliance and risk assessments

Responsibilities For Wealth Management Client Onbaording Audit Support Resume

  • Identifies duplicates in system and indexes accordingly
  • Tracks and activates sites for electronic delivery
  • Addresses any and all RAC request issues
  • Accesses and prints queries in TOAD
  • Participates in conference calls to discuss information contained in queue
  • Complies with established guidelines and timeframes
  • Ensures all designated job tasks are completed fully and accurately

Responsibilities For Audit Support Assistant Resume

  • Correspond across internal departments and external clients
  • Work in time-sensitive, high volume environment
  • Able to conduct research as needed
  • Reconciliation of freight rates against applicable tariff
  • Communicate with co-workers, management, clients, and others in a courteous and professional manner

Responsibilities For Senior Audit Support Assistant Resume

  • Knowledge of DoD Audit Readiness guidelines
  • One or more professional certifications such as CISSP, CISA, CRISC, PCIP
  • Proficient in Office Suite , specifically Excel
  • Proficient in 10-key by touch
  • Administrative support
  • Perform a variety of support and general administrative assignments in support of the audit or auditors, including filing, data entry, and tracking/correspondence while following established standards and work processes
  • Serves as a point of contact and facilitate responses to general inquiries and data requests from both internal and external customers. As requested or required, communicates directly with the client or providers following established processes and procedures

Responsibilities For Audit Support Specialist Resume

  • Maintains productivity goals and standards set by the department. Insure all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
  • Professional IT Audit/Risk Management certification (i.e, CISA, CISM, CGEIT, CRISC, CISSP, etc.) required
  • The ability to influence and manage relationships with senior stakeholders
  • Proficiency in Microsoft Office software applications required
  • Recent Internal Audit Manager experience and at least 5 years of Internal Auditor experience, including at the Senior Internal Auditor level

Responsibilities For Audit Support Lead Resume

  • Experience managing or substantially supporting the Quality Assurance and Improvement Program (QAIP) for an Internal Audit department. Experience of having passed a QAIP audit performed by an external source within the past 3 years
  • Commitment and adherence to KGS’ Credo and Firm’s Core Values
  • Schedule audit visits
  • Support the Audit and Inspection Project Management program, including but not limited to assisting the government in planning, coordinating, scheduling, resourcing, tracking, documenting, executing, and improving audits and inspections performed by external organizations upon the customer enterprise, as well as self-audits, self-inspections and Subscriber audits/inspections performed by customer
  • Assist the joint venture scheduling, liaison, and response processes prior to, during, and following the field work of external audit companies (verbal and written contact with BP’s, Vendors, Accenture/IBM and BP personnel to clarify information on invoices or request additional support documentation to BP’s charges to the non-operators)

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