Applications Support Lead Resume Sample
Annette Block
574 Armstrong Stravenue,
Philadelphia,
PA
+1 (555) 740 4166
Work Experience
Applications Support Lead
06/2015
-
PRESENT
New York, NY
- Serves as a backup to the manager’s when the manager is un-available, including any necessary interaction with senior managers
- Remove obstacles to facilitate the team’s success
- Participate in ‘permit-to-operate’ reviews on Treasury & CIO aligned applications to ensure application releases meet support criteria before being deployed into the production environment
- Build out strong relationships with Digital production operate group, application development teams, and other upstream and downstream support teams
- Monitor infrastructure, servers, middleware, databases, and batch jobs
- Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc..
- Support and maintain the production scheduling services
- Assist in design & build activities
- Monitoring & managing the Support queue for Control-M requests
L Applications Support Lead
08/2011
-
04/2015
Dallas, TX
- To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/
- Issues and serve the service requests as per company’s standard SLAs/Turnaround Times
- Responsible for major projects such as installing whole new software systems or applications residing on the production systems
- Effectively execute tasks while under pressure
- Incident, Resiliency and problem management
- Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution
- Develop strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
- Develop strong technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain
- Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training
Linux SQL Applications Support Lead
10/2008
-
07/2011
Houston, TX
- Ensure all work is done on a ticket and there is communication to senior management and stakeholders on the progress
- Ensure all change to production environments follow the change management procedures, all paperwork are
- Application Production Support Experience Commercial Banking, Investment Banking or Treasury Services Product experience (recommended)
- Play key part in setting up reporting and be a key component in “Monitor -> Report -> Improve” principle
- Oracle 11 G working knowledge
- Shell and / or batch scripting knowledge
- Key role in developing reporting strategy
- Understand DB component of application
- Document known errors and play important role in Knowledge transfer to Level 1 team
Education
National American University - Zona Rosa Campus
2003 - 2008
Bachelor's Degree in Information Technology
Professional Skills
- Strong problem analysis and solving skills
- Experience with alerting frameworks such as Tivoli for real-time alterting is helpful
- Experience with BMC Control-M scheduling system or similar scheduling system
- Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as
- Follow-the-sun support model, experience working across multiple time zones
- Manage production readiness/permit to operate process, ensuring all changes are properly approved, tested and include relevant back out plans
- Experience supporting real-time sensitive applications
How to write Applications Support Lead Resume
Applications Support Lead role is responsible for analysis, training, software, digital, design, finance, automation, technology, organization, broker.
To write great resume for applications support lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Applications Support Lead Resume
The section contact information is important in your applications support lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Applications Support Lead Resume
The section work experience is an essential part of your applications support lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous applications support lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular applications support lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Applications Support Lead resume experience can include:
- Excellent data analysis and problem solving skills with the ability to quickly broker solutions and resolve conflict situations
- Strong knowledge in scheduling tools like Control-M , Autosys
- Managing SLAs and interactions/communications with users
- Responsible for managing a team of approximately 10 resources
- Strengthen production owner role, ensuring team challenges the status quo and continually pushes the stability agenda
- Serve as the service owner for a number of key web-based applications
Education on an Applications Support Lead Resume
Make sure to make education a priority on your applications support lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your applications support lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Applications Support Lead Resume
When listing skills on your applications support lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical applications support lead skills:
- Multi-disciplined technology skills encompassing some or all of the following
- Proven ability to manage and prioritize multiple, diverse tasks simultaneously
- Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness
- Automation Scripting (python, bash, korn, perl etc.) experience
- Experience in performant, large-scale system development in an object-oriented or functional language such as Python, Java, C++ or C#
- Experience working with front office users or other control functions and a desire to partner with the business
List of Typical Skills For an Applications Support Lead Resume
1
Skills For L Applications Support Lead Resume
- Incident management experience or the willingness to learn
- Willingness to become proficient and develop in Python if not already a primary language
- Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users, and taking ownership of deliverables all the way to the production environment
- Excellent interpersonal skills to interact confidently and credibly with business users, to understand and agree business requirements and their prioritisation
- Team leadership experience or the willingness learn and to be a team lead
2
Skills For Applications Support Lead-ctl-m Resume
- Collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment
- Manages level 1 and level 2 production support resources, and engages with development teams when needed (level 3)
- Ensures change management standards for CAF/SL are adhered to, and ensures that change does not negatively impact the production environment
- Change organizational culture to be proactive versus reactive
- Proactively address firm wide cyber initiatives
3
Skills For Cib Tech Production Management Investor Services Applications Support Lead Houston Resume
- Serve a subject matter expert for the application portfolio
- Release Management – deploy software changes to production environment, following, enforcing, and suggesting controls to keep the production and UAT environments controlled
- Experience in application development and/or production management, with at least 5+ years as a lead/manager of a global application support or development team
- Experience of assembling presentations and presenting to senior technical and non-technical audiences
- Confidence in creating strong partnerships and influencing with key stakeholders within and external to technology
4
Skills For Linux SQL Applications Support Lead Resume
- Production support experience in Unix, Oracle, Hadoop and PL/SQL
- Experience of engaging with and managing a varied level of relationships - strong interpersonal and relationship management skills – able to engage with all levels of the organization and rapidly develop effective working relationships
- Strong technical application development or technical background with knowledge of browser based architectures, Micro Services, APIs, and broad spectrum of technologies including Unix, Java, Python, and SQL
- Strong team player - extensive experience of working in and influencing global teams across multiple regions and countries, enabling a ‘one team’ culture and a positive working environment
- Strong Oracle database and Sybase knowledge
- Cost Management/Expense Planning
- Knowledge of version control systems such as bitbucket, SVN
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