Application Support Specialist Resume Sample
Rocio Haley
557 Murray Brooks,
Philadelphia,
PA
+1 (555) 280 1103
Work Experience
Application Support Specialist
06/2016
-
PRESENT
New York, NY
- Defined unique operational activities (i.e.. daily removal of certain files if it can’t be automated)
- Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users
- Perform setup changes as requested by the system’s users
- Assess new technology strategies and needs on limited basis
- Become proficient in client’s specific applications
- Develop In-depth understanding of BUs in your area and the services they provide
- Continue building client relationships
Senior Application Support Specialist
08/2009
-
05/2016
Houston, TX
- Serve as escalation point for specific client service on routine issues
- Comprehensive benefits program
- Amazing company culture and team environment
- Guard rails to work between, not a box
- Ownership in the brand with our Employee Stock Purchase Program
- Manipulate reports that consolidate JDE Data with legacy system’s data
- Special Qualifications: Certifications relevant for the role
- Repairs client systems using remote computer and communication tools
IT Application Support Specialist
05/2004
-
06/2009
Los Angeles, CA
- Gives direction, coaching and training to other staff on equipment and field service issues
- Conducts analysis, recommends and coordinates technical solutions to reduce false alarms from client systems
- Offers guidance and support to clients, technicians
- Ensures all service calls are completed on a timely basis
- Assists in the prioritization of service calls
- Interacts with Vendors support channels as required
- Makes recommendations on replacement equipment
- Help service technicians with field problems, cooperating with installation department
Education
Norwich University
1998 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Excellent written and verbal communication skills, strong reporting skills
- Excellent documentation, analytical, and problem-solving skills and organizational skills required
- Strong multitasking skills and ability to adapt to constantly evolving priorities
- Active listening skills. Great relationship building skills
- Client/Server networking skills (2nd line support skills)
- Previous customer facing experience (business to business), proven communication and interpersonal skills
- Excellent Customer service skills (experience working in customer support role is welcome)
How to write Application Support Specialist Resume
Application Support Specialist role is responsible for technical, customer, sql, analytical, interpersonal, business, microsoft, troubleshooting, basic, analysis.
To write great resume for application support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Support Specialist Resume
The section contact information is important in your application support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Support Specialist Resume
The section work experience is an essential part of your application support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Support Specialist resume experience can include:
- Excellent interpersonal skills and can effectively interact with users of various technical levels
- Strong Collaboration skills to work effectively with teams throughout organization
- Strong Excel skills and experience of using advances Excel functionality is essential
- Demonstrates excellent communications skills; written, verbal and listening
- Demonstrated effective communication skills both verbal and written form
- Good experience with SQL skills
Education on an Application Support Specialist Resume
Make sure to make education a priority on your application support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Support Specialist Resume
When listing skills on your application support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application support specialist skills:
- Strong analytical and problem-solving skills with excellent technical skills
- Solid organizational and time management skills along with the ability to multitask effectively and meet deadlines
- Good SQL skills Siebel skills(optional)
- Good interpersonal skills and a strong communicative ability in English, both speaking and in writing
- Strong analytical thinking, very good communication skills
- Problem Solving & Analysis Skills and Project Management skills
List of Typical Experience For an Application Support Specialist Resume
1
Experience For Senior Application Support Specialist Resume
- Prior Tier II level support experience routing and prioritizing tickets and managing deliverables, including patches, hotfixes
- Strong analytics, problem solving and decision making skills
- Proven experience in guiding team technically with hands on experience
- Strong documenting skills required
- Handle multiple priorities and tasks effectively
- Prior experience with Windows, Unix (Linux); sysadmin experience UNIX/Linux is desired
- Solid skills in relational database (SQL Server) and SQL query / script / stored procedure development for data analysis and manipulation
- Good time keeping, task management, and organizational skills
2
Experience For Production Application Support Specialist Resume
- Strong problem solving skills required with the ability and desire to tackle new challenges
- Excellent in Oral & written Communication skills
- + Strong verbal, written communications, and interpersonal skills\
- Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- Prior experience of rolling out new software solutions, including QA, documenting, testing, and hand-over to support
- Empower software and Agilent/Waters instrumentation experience including usage, processing, programming, networking, and/or validation
- Ensure quality and consistent customer experience through weekly call and incident review, effective coaching with team members and ongoing training
3
Experience For IT Application Support Specialist Resume
- Great experience and working knowledge of Microsoft Windows Operating Systems and commands. Experienced and Working knowledge of MS Office Suite and Outlook
- Apply critical thinking, analysis and problem solving skills in order to to make critical mission impacting decisions on reported issues
- Apply critical thinking, analysis and problem solving skills in order to to make mission impacting decisions on reported issues
- Extensive application support background, with experience in managing priorities, workloads and coordinating the resolution
- Communicate effectively in person, in writing, and by phone
- Experience working with buy-side firms with Applications deployment, administration, and support experience
4
Experience For Junior Application Support Specialist Resume
- IT experience including at least 3 years application/technical support experience
- Proven work experience in providing helpdesk support on general desktop as well as internet related support issues
- Great organizing and coordination skills
- Good experience with Unix and shell scripting
- Prior experience with Qlik dashboard development, Qlik scripting and Qlik server management
- Effectively managing own time to achieve tasks and objectives
- Experience with SAP ABAP HR development with min 5+ years of experience including HR Renewal
- Very good working experience with Microsoft technologies and tools
5
Experience For IT Software Application Support Specialist Resume
- 6 Yrs of Field service and/or engineering experience in the fire alarm or related industry and 3 years experience in a technical support or help desk position
- Intermediate technical analysis and problem solving skills
- Basic Windows service management and troubleshooting skills
- Prior experience supporting proprietary software
- Microsoft Operating Systems (2nd line support skills, PC & Server)
- Basic skills with: Unix, SQL and at least 1 programming language
6
Experience For Principal Application Support Specialist Resume
- Advanced technical skills – comfortable with various software systems
- Adaptable and flexible to effectively handle ad hoc assignments and projects
- Work effectively in a global organization, in a small team, under time pressure and to manage ambiguity
- Work effectively with internal customers
- General math skills are required
- Communicate effectively with Users and Level 2 support staff
- A team player with proven ability to cooperate globally across various cultures
7
Experience For Business Application Support Specialist Resume
- Good exposure on Oracle Database with LINUX/UNIX RHED Hat OS and strong UNIX command
- The employee is required to communicate and work effectively with other employees
- Effectively communicate and educate associates within Fulfillment and Sales
- Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines
- Related experience; 2 years' experience using Yardi
- Superb customer service skills and desire to help others
- Able to work effectively alone and in team environments
- Intermediate MS Office skills, ability to work with multiple applications and windows simultaneously on computer
8
Experience For Hrms Application Support Specialist Resume
- Proven experience with project management software (Microsoft Project, or SAP PS)
- Strong Operational experience required
- Effectively resolves customer problems
- Research problems independently and identify the root cause of issues using problem determination skills
- Consistently and effectively communicating with management to make sure issues are escalated and resolved
- Research problems independently and identify root cause of issues using problem determination skills
- Good data handling skill & anayltics
- IT experience including at least 5 years application/technical support experience
- Top technical skills include: Redhat, Linux, Windows, Apache, Tomcat, Websphere, MQ, IIS, MS SQL Server
9
Experience For Client Application Support Specialist Resume
- End-user support skills
- Understand business issues and workflows. Use these skills to support user and customer requests to improve internal systems through automation
- Collaborates and communicates effectively with business and border partners
- Previous production support experience, development experience
- SQL Experience, specifically experience with basic select and join statements
- Helpdesk support skills
- Finance knowledge demonstrated through work experience in the financial services industry, academic background, or professional certification (e.g. CFA, FRM)
- Great customer service and time management skills
- Strong technical skill in MS.Net, MS-SQL, MS-SQL server, Window server
10
Experience For Level Application Support Specialist Resume
- Customer service experience and/or Application Support experience
- Proven experience on Beckman Coulter Chemistry & Urine Analysis analyzers
- Service mindset and communication skills
- Working experience on reporting background using standard reporting tools including standard salesforce.com reporting functionality
- Working experience with supporting WindChill Engineering Products/Creo/ AutoCAD or PLM/PDM technologies
List of Typical Skills For an Application Support Specialist Resume
1
Skills For Senior Application Support Specialist Resume
- Excellent database skills (3-5 years SQL Server experience) to assist in system configuration and problem resolution
- Good time-management, organizational, multi-task and prioritization skills
- Strong Process oriented person with excellent execution skills, eye to detail and operational focus
- Basic Oracle skills Strong customer focus Very good analytical thinking Team Player
- Strong leadership and management skills with a proven track record of success
- Combine strong leadership, interpersonal and time management skills to provide strong customer service
- Apply strong analytical and problem-solving skills to perform troubleshooting of problems
2
Skills For Production Application Support Specialist Resume
- Excellent problem solving, troubleshooting, organization, time management and communication skills
- Strong project management skills in planning and monitoring projects within a cross-functional environment
- Strong T-SQL development skills including stored procedures
- Excellent customer service, project leadership, management, organizational, analytical, and problem solving skills
- Experience in any of Business Intelligence skills or areas – e.g. Cognos, Business Objects, Data Warehousing
- Demonstrated organizational, time-management and planning skills with a
- Experienced with problem solving, innovation, and analytical skills
- Strong troubleshooting skills and the ability to research solutions to technical problems
- Good communication and teamwork skills are required to work with multiple internal and external partners including local Application and Infrastructure teams
3
Skills For IT Application Support Specialist Resume
- Strong research, analytic, and troubleshooting skills
- Strong technical skills including knowledge of software development processes
- Excellent telephonic and writing communication-skills
- Possess a good balance of technical expertise, business knowledge and soft skills
- Strong computer skills with a proficiency in Web and Microsoft Office Suite
- Self-driven, service minded individual with excellent communication & collaboration skills
- Strong analytical and end user communication skills highly desirable
4
Skills For Junior Application Support Specialist Resume
- Strong communications and follow-up skills, detail oriented
- Proven skills in working with databases – for example data analysis, data warehousing, business intelligence and data migration
- Strong problem solving skills and a willingness to learn new technologies
- Strong work management and Batch Monitoring skills on a AS/400(iSeries)/Powersystems platform
- Good analytical/ problem solving skills
- Strong interpersonal skills and the ability to work with non-technical people over the phone and in person
- Strong communications skills, both written and oral, at both technical and business levels
- Good communication skills and contact liaison
- Excellent communication skills with cultural awareness: our company language is English but our customers speak a variety of languages
5
Skills For IT Software Application Support Specialist Resume
- Evidence of strong experience of IT software support
- Strong Customer Service Relationship skills
- Strong technical skills with a DBMS such as SQL (queries)
- Excellent communication and follow-up skills (phone, interpersonal, written, verbal, etc.)
- Strong negotiation skills are required to deal with vendors on contractual and services issues
- Excellent interpersonal, written and oral skills. Ability to communicate at all levels of management
- Excellent communication skills with the ability to work well within geographically dispersed teams
6
Skills For Principal Application Support Specialist Resume
- Strong creative decision making, analytical and problem solving skills
- Have excellent problem-solving and analytical skills
- Excellent analytical, problem solving, written, and verbal communication skills
- Prioritize and manage ticket queues effectively in ServiceNow
- Proven time management skills, able to coordinate concurrent projects and events
7
Skills For Business Application Support Specialist Resume
- A proven track record of exceptional customer service skills with the ability to multi-task
- Any prior development experience is good to have
- Strong verbal and written communication skills with all levels of business
- Excellent organizational skill to prioritize task
- Have demonstrated the ability to effectively work on a team, as well as autonomously
- Have demonstrated the ability to learn on the job, adapt quickly and effectively
- Possess strong communication skills (verbal & written)
- Very good communication skills and ability to interact with multiple teams
- Implementing and maintaining appropriate contingency procedures, resource planning and deployment skills in response to planned and unexpected events
8
Skills For Hrms Application Support Specialist Resume
- Programming skills using .NET, SQL Server, JavaScript, PHP, HTML, MS Windows
- Dealing with requests from the customer as well as communicating effectively with them to achieve desired results
- During Support downtime, conduct reviews of escalated cases to enhance skills for first call resolution
- Utilising Oracle databases and web technologies (low level system administration skills are not required)
- Outstanding written and verbal English communication skills via phone, email and chat
9
Skills For Client Application Support Specialist Resume
- Working with initiatives to learn and maintain competences required to effectively install and/or maintain range of software products
- Outstanding hands on skills
- Prior experience developing, coding, debugging and/or troubleshooting in Java
- ERP or IT Manufacturing support experience - important that candidates have experience supporting manufacturing and business processes
- Experience installing, configuring or supporting business applications with a track record of career growth and skill development
- Strong technical skill in MS.Net, MS-SQL , Windows Scripting, Windows Server Performance Monitoring & Tuning
- Strong experience in Remedial or intermediate .NET programming and/or scripting, SQL and clustering
10
Skills For Level Application Support Specialist Resume
- Works effectively with customers 1:1 or in small groups in clarifying and responding to their needs
- Prior experience working within the Accounting industry
- Information systems experience including "call center" experience providing
- Excellent proven knowledge of troubleshooting P&L risk, pricing and market data issues
- Strong SQL Scripting and troubleshooting experience
- Proven experience at identifying problems and delivering assistance to resolve them
- Prior experience dealing with vendors in a sourcing relationship
- Basic programming skills using .net, SQL Server, JavaScript, PHP, HTML, MS Windows
List of Typical Responsibilities For an Application Support Specialist Resume
1
Responsibilities For Senior Application Support Specialist Resume
- Build and maintain positive working relationships by effectively communicating and regularly sharing information and knowledge with team, in addition to internal and external technology partners
- Proven customer service and problem solving skills, providing remote support services
- Self-motivated and hands on, Good verbal and written communication skills
- Proactive with excellent communicate skills
- Good knowledge in database skills – e.g. MS SQL, Teradata, SQL language
- Strong Excel & Data skills required
2
Responsibilities For Production Application Support Specialist Resume
- Basic Oracle skills (Basic understanding of Oracle concepts)
- Proficient computer skills including Microsoft Outlook, Word, Excel, and PowerPoint along with other various online applications as needed for the role
- Prior manufacturing, SAP or SQL experience is desirable
- Advanced knowledge and skills with Microsoft applications, including Word, PowerPoint, Excel & Outlook
- Organized, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet deadlines
- Assist and work with users with finding ways to utilize software and technology more effectively and securely
- Possess basic problem-solving and project participation skills
- An adaptive problem solver with well-balanced technical experience able to demonstrate a history of addressing progressively difficult technical challenges
- Ensure that production processes are functioning efficiently and effectively
3
Responsibilities For IT Application Support Specialist Resume
- Total of 8-11 years’ of solid experience in Oracle Applications
- Able to absorb rapidly new technical information, business acumen, and apply it effectively
- Effectively communicate technical concepts in non-technical terms
- Manages escalated concerns quickly, effectively and in the Company’s best interest
- Monitoring costs - ensuring that all activities are cost effective wherever possible
- Supporting, fun-loving team of highly skilled people
- Scripting experience - any type of scripting language (VBL, Java, Python, etc.)
- Working knowledge of Cisco VPN Client, RSA Two-Factor Authentication and experience supporting iPhones, iPads and Android
- Working knowledge of MS Office Suite, including Excel and Access. (Advanced Excel Skill an Asset.)
4
Responsibilities For Junior Application Support Specialist Resume
- Working experience in programming and/or system administration
- Working experience or knowledge of IBM MQ Series, Weblogic, Web Methods or Java
- Working experience or knowledge of IBM MQ Series or Java
- Working experience or knowledge of IBM MQ Series, Java, MS Office
- Working experience in UNIX shell script/cronjob/awk is mandatory
- Working experience in database SQL query is mandatory
- Working knowledge of Red Prairie application – 2 years’ experience
5
Responsibilities For IT Software Application Support Specialist Resume
- Working experience with XML documentation support is beneficial
- Generating content experience
- Experience in providing training including writing and maintaining procedural documentation
- Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand, and troubleshoot internally developed systems
- Experience providing innovative technical solutions, providing application support, and conducting user training
- Direct experience with Underwriting, Processing, and/or Closing/Funding
- Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand and troubleshoot internally developed systems
- Strong understanding of Hedge fund trading applications and underlying infrastructure
- Experience in implementing, supporting and managing commercial systems is essential
6
Responsibilities For Principal Application Support Specialist Resume
- Good knowledge of Operating Systems - Unix / Linux machines, including Linux scripting
- Experience troubleshooting and configuring the following technologies (MQ Series, network connectivity, FIX/FIXML/FPML, SQL, Citrix)
- Experience with diagnosing, documenting and troubleshooting technical issues is required
- Experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
- Experience in Investigating/solving user issues (incidents) and requests, systems analysis, testing
- Helpful if there is experience and / or understanding of the following: ASP.NET MVC, Angular, SQL Server Reporting Services, JQuery, JavaScript
- Experience with technical writing including investigations, procedures, and/or training
- A good understanding of onshore and offshore sourcing models and outsourcing best practices is required
- Experience with AutoSys job management for scheduling, monitoring, and reporting
7
Responsibilities For Business Application Support Specialist Resume
- Good grasp of Batch jobs or Shell, Perl scripting + Python scripting, iControl scripting
- Mustbe experienced in implementing, supporting and managing large enterprise systems is essential
- Provide technical support to business users by investigating, validating and resolving reported issues
- Experience supporting business applications both in person and using remote access tools
- Experienced in building SQL, PL/SQL scripts using Microsoft SQL or Oracle
- Experience working in automotive, manufacturing or retail environments is an added advantage
- Working experience in doing application support
8
Responsibilities For Hrms Application Support Specialist Resume
- Assists in r maintaining and updating XBL’s Validation Master Plan (VMP)
- Working experience in doing application support
- Experience creating and using Google Drive functions (Google docs, Google Sheets, etc)
- Extensive working experience in Windows/UNIX/Linux, RDBMS preferably in Informix/Oracle, and Shell Scripting
- Extensive working experience in UNIX/Linux, RDBMS preferably in Informix/Oracle, and Shell Scripting
- Experience with the following systems beneficial: Eze OMS, Analytics & Modelling, Bloomberg AIM, Omgeo Oasys, TT, FXALL, Bloomberg/Reuters/Bridge market data
- Working experience in performing application support
- Working experience in doing application support or system development
9
Responsibilities For Client Application Support Specialist Resume
- Working experience in doing application support
- Software Application experience training and mastering
- Experience using web application testing tools like BrowserStack is required
- Experience with report writing tools, such as Crystal Reporting, SQL query, etc
- Hands-on experience/working knowledge of the following technologies
- Experience querying and working with relational databases
- 4–5 years working experience in performing application support
10
Responsibilities For Level Application Support Specialist Resume
- Technical experience in problem solving, data analysis and troubleshooting
- Strong troubleshooting and creative problem-solving abilities
- Experience working with SQL and various scripting technologies (PowerShell, Python)
- Experience standardizing work processes and documenting procedures
- Experience in, and understanding of, the following technologies: C#, .NET Framework, Oracle, SQL Server
- Last - year PD rating of Outstanding or Strong
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