Allstate Benefits Resume Sample
Christelle Orn
2133 Winifred Manor,
New York,
NY
+1 (555) 161 0039
Work Experience
Policy Change Team Lead-allstate Benefits
07/2016
-
PRESENT
Los Angeles, CA
- Stays current on sales and marketing techniques and changes in state and federal law that affect the Company’s sales efforts and impact the insurance industry in general
- Intermediate knowledge of Allstate’s organization, policies and procedures
- Creates verbiage for non-standard eligibility, benefits, and premiums based on the employer’s request
- Understanding of Benefit Administration’s business area processes
- Process Accounts Closings; process policy transactions for direct retention
- Show interest & empathy for customer’s needs and send grammatically & error free customer correspondence
- Advanced level of understanding of Benefit Administration’s business area processes
- Advanced level of understanding of Benefits Administration’s business area processes
- Review insurance policies, the claim form and supporting documentation to make sure that all of the information is correct. They determine whether the claims are covered under the policies issued to that policyholder
Allstate Benefits
11/2013
-
06/2016
New York, NY
- Assist in identifying, investigating and reporting fraudulent claim activity to our internal fraud unit
- Provide the insured with correspondence that is clear, concise and meets state regulations in relation to the decision they made on the claim processed
- Excellent verbal/written telephone communication skills
- Building and maintaining relationships with Vendors and/or Employer groups by communicating premium discrepancies, billing questions, refunds and missing information
- Preparing audits of billed versus paid premiums
- Preparation of month end management reports
- Processing premium payments on an individual bases including suspense maintenance
Allstate Benefits Workforce Management Analyst
03/2010
-
08/2013
Los Angeles, CA
- Determination of termination for non-payment and refunds
- Research & respond to questions about employees, outstanding balances, payments and discrepancies
- Internal reporting for identification and system corrections for out of balance processes
- System testing and process improvement enhancements
- Trains new employees and cross trains existing employees on new processes
- Customer Service including escalated calls
- Assist with operational efficiency projects assigned by management and identify opportunities for process improvement in order to enhance the customer experience
- Understand several different administration systems to track the flow of funds to ensure proper distribution
- Review and balance semi-monthly commission cycles
Education
Herzing University Madison
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Handle inbound and outbound calls to agents and customer accounts to assist with wholesale bill reconciliation while addressing customer concerns and increasing customer satisfaction
- Identify opportunities for process improvement in order to enhance the customer experience
- Knowledge of industry or Allstate Benefits’ products and employee enrollment experience for all product lines and enrollment methods
- Be proficient in Excel, PowerPoint, Word, and SQL, or be comfortable quickly learning new programming languages or software
- Intermediate strategic and analytical thinking, and use of established practices while making informed independent decisions
- Support accounts attempting to deliver remittance files through our normal channels
- Post Automated Clearing House (ACH) deposits to reconciliation platform
How to write Allstate Benefits Resume
Allstate Benefits role is responsible for insurance, research, reporting, training, credit, finance, software, languages, programming, marketing.
To write great resume for allstate benefits job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Allstate Benefits Resume
The section contact information is important in your allstate benefits resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Allstate Benefits Resume
The section work experience is an essential part of your allstate benefits resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous allstate benefits responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular allstate benefits position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Allstate Benefits resume experience can include:
- 5500 form reporting
- Coordinates with New Business & agents for agent system changes
- Maintain master payment files; Process premium payments with suspense reconciliation
- Calculate and process refunds
- General Ledger maintenance including daily journals, monthly reconciliations, and suspense maintenance ensuring the ABC (General Ledger system) & Genelco (administration system) are in balance
- Coordinates and reviews the monthly settlements for outside Vendors such as SIS, EyeMed, Catalyst, Guardian Dental and FSL
Education on an Allstate Benefits Resume
Make sure to make education a priority on your allstate benefits resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your allstate benefits experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Allstate Benefits Resume
When listing skills on your allstate benefits resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical allstate benefits skills:
- Large group reconciliation & special handling groups including payment processing, file maintenance
- Reconcile premium payments transmitted through online billing website
- Assists with training of employees
- Moderate individual decision making
- System testing and process improvement enhancement
- Advanced Microsoft Excel, working knowledge of Word
List of Typical Skills For an Allstate Benefits Resume
1
Skills For Policy Change Team Lead-allstate Benefits Resume
- Assist in the reconciliation of wholesale premium payments in order to provide customer service and guidance for premium application
- Reconcile payments for electronic and complex account payments
- Gather feedback from customers to improve efficiency and support
- Have passed at least one actuarial exam administered through the Society of Actuaries
- Work in several different systems
- Professionalism, positive attitude, and the ability to work well within a team
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