Benefits Associate Resume Sample

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Laurine West
759 Antonette River,  Detroit, MI
+1 (555) 265 9472

Work Experience

Benefits Associate
08/2015 - PRESENT
Detroit, MI
  • Enrollment processes and payment processes thorought the year (there’s not a specific window)
  • Review job description content for consistency and edit as necessary in preparation for final review
  • Maintain job description data base and routinely review for currency
  • Prepare Hay evaluation analysis for assigned job descriptions
  • Advise managers and supervisors on classification and reclassification process and requirements
  • Provides technical, administrative and communications support for MITRE’s quarterly Total Rewards Portal refresh
  • Supports MITRE’s annual Open Enrollment in project management, communication, and vendor interface
  • Works in conjunction with MITRE’s Corporate Communications team to develop marketing and educational material
  • Interfaces with MITRE’s recruiting team to create benefits collateral
Compensation & Benefits Associate
08/2011 - 04/2015
Detroit, MI
  • Employee inquiries attention 40%
  • Enrollment processes thorought the year (there’s not a specific window) 30%
  • Coordination with local contacts to follow up on specific cases 20%
  • On-going benefits monitoring and benefits termination coordination and documentation 10%
  • Enrollment processes thorough the year (there’s not a specific window)
  • Calculate estimated and final benefits for DB plans (primarily death and disability but also retirement, termination, and QDRO benefits)
  • Analyze death audit
  • Run daily death reports
Senior Benefits Associate
02/2006 - 02/2011
Philadelphia, PA
  • Create survivor records
  • Create forms and files to be processed by Trustee
  • Process overpayments and refunds
  • Analyze and process Long Term Disability (LTD) records
  • Weekly finalization of benefit payments including data entry and review
  • Run, analyze, and process various bi-monthly and monthly pension benefit reports
  • Create letters and retirement packages
  • Update data system
  • 0 –3 years defined benefit plan administration experience


American InterContinental University (AIU)
2001 - 2006
Bachelor's Degree in Business

Professional Skills

  • Demonstrates strong organizational skills; attention to detail
  • Exhibits strong time-management skills; effectively multi-tasks
  • Analytical and critical thinking skills, including experience identifying problems and providing effective resolutions
  • Soft Skills – Empathy, able to build a personal connection while efficiently handling each customer experience
  • Strong organizational skills including the ability to organize and maintain a fluid administrative process
  • Strong IT systems skills
  • Customer Service, Call Center, HR, H&W Benefits, Payroll skills or any combination. 4-5 yrs. experience

How to write Benefits Associate Resume

Benefits Associate role is responsible for microsoft, organizational, software, computer, customer, interpersonal, payroll, database, analytical, communications.
To write great resume for benefits associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Benefits Associate Resume

The section contact information is important in your benefits associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Benefits Associate Resume

The section work experience is an essential part of your benefits associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous benefits associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular benefits associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Benefits Associate resume experience can include:

  • Demonstrate problem solving and organizational skills
  • Able to use critical thinking and problem solving skills in decision making
  • Utilize critical thinking and problem solving skills to navigate through variable benefit related situations for a large population of employees
  • Prior coursework, job experience (including any internships) in Human Resources, Business, Finance or related fields
  • Computer skills and MS Office package knowledge
  • Effectively work under pressure

Education on a Benefits Associate Resume

Make sure to make education a priority on your benefits associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your benefits associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Benefits Associate Resume

When listing skills on your benefits associate resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical benefits associate skills:

  • Excellent oral and written communication skills demonstrating a high level of confidentiality and customer focus
  • Good communication skills. Able to communicate clearly at all levels of the organisation
  • Solid communication skills (verbal and written)
  • Good time-management skills and ability to be self-motivated
  • Strong computer skills to include Windows, Microsoft Office, Adobe PDF and Internet Explorer
  • Strong computer skills to include Windows, Microsoft Office, SQL, PASS and Internet Explorer

List of Typical Experience For a Benefits Associate Resume


Experience For Compensation & Benefits Associate Resume

  • Demonstrated ability to manage multiple priorities effectively
  • Demonstrates ability to effectively problem-solve
  • Demonstrated experience in Human Resources, or related field
  • Benefits experience
  • Process retirement savings plan enrollment, update individual employee plans as required, and validate contributions to plan for all employees
  • Computes the HMO receivables of resigned employees and endorses it to Finance and payroll for validation and payment
  • Able to work well under pressure and to manage priorities to meet deadlines
  • Strong technical knowledge to work in multiple data management systems
  • Experience with Health and Welfare compliance and audit activities

Experience For Benefits, Associate Resume

  • Experience of Private Equity type remuneration arrangements
  • Communicating with the client verbally and/or in writing
  • Maintaining work instructions, including updates with procedural changes due to process improvements/enhanced automation
  • Liaising with external solicitors to manage the administration of company share dealing
  • Handling employee relations with regards to C&B
  • Collaborating with internal contacts on the DB and DC sides of the business
  • Assisting with management information
  • Working knowledge of health & welfare benefits and, retirement plans

Experience For Senior Benefits Associate Resume

  • Accepting local candidates only. No relocation benefits available.
  • Responding to employment verification requests
  • Identifying areas for process improvements
  • Assist with marketing initiatives by writing articles, preparing pitch decks, researching targets, and developing presentations
  • Maintain benefits data, ensuring accuracy and timeliness, to be used for modeling and budgeting of benefits programs

Experience For Compensation & Benefits Associate Manager Resume

  • Participate in annual open enrollment process including system updates, communications, and meetings, testing and working with assigned vendors as needed
  • Approves and collects supporting documentation from employees for all qualifying life event benefit changes
  • Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues
  • Re-verifying benefits and eligibility for existing clients
  • Fosters teamwork, collaboration and learning within the HR team and facilitates problem-solving activities
  • Manage health, dental, vision, legal, life and flexible spending account eligibility for all employees on an ongoing basis
  • Review job descriptions, assist in evaluating jobs & researching market pay
  • Interact with employees at all levels (and spouses) in handling confidential information, being mindful to sensitive and personal situations
  • Assist senior management in developing planning assumptions for HR and other analytical efforts as required

Experience For Global Benefits Associate Consultant Resume

  • Participates in identifying and implementing process improvement opportunities
  • Assist in the design of annual long-term incentive awards while considering the tax, accounting, and other regulatory ramifications
  • Work on mergers and acquisitions, including performing complex tax and HR calculations for target companies and their executives
  • Work closely with HR Generalist in presenting benefit plan summary information during new hire orientation sessions or for new branches
  • Assists with organizing and distributing open enrollment materials
  • Process changes in benefit status (adding/dropping dependents, etc.)
  • Proficient in Microsoft Office products including Word and Excel; including VLOOKUP's
  • Build long term relationships with third party vendors and stay abreast of the ever changing governance landscape affecting the investment management arena
  • High deductible health plans including Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)

Experience For Benefits Associate Manager Resume

  • Provide information, guidance, and direction to employees regarding the firm’s leave of absence policies and procedures
  • Work and communicate directly with employees regarding leave process
  • Coordinate new employee benefits onboarding globally
  • Maintains benefit files and prepares necessary documents for implementing benefit coverage
  • Maintains a thorough understanding of all company benefit programs and provisions
  • Researches discrepancies generated during monthly reconciliation of benefits bills
  • Researches and responds to emails and telephones calls from team members, HR and other vendors regarding various benefits-related issues and questions
  • Participates in corporate driven projects, communicate issues, concerns and questions, and understand changing project requirements and best practices

Experience For Benefits Associate With German & English Resume

  • Provide assistance in executing the daily administrative and clerical operations of the Benefits department
  • Works with providers and team members as needed to resolve any billing issues
  • Answer and respond to incoming calls from employees and former employees
  • Ensure vendors and third party administrators are meeting expectations and service level agreements
  • Knowledge and understanding of ERISA, COBRA, HIPAA, FMLA, PPACA and other applicable federal and state laws and regulations for benefits
  • Administrative processing of benefits
  • Provides basic administration support for all health and wellness plans, including medical, dental, vision, STD/LTD, life insurance
  • Prepares and reconciles billing for all cafeteria plans

Experience For Payroll / Benefits Associate Resume

  • Receive and review all incoming mail to the benefits team and ensure all mail is addressed in a timely manner
  • Complete all benefits billing
  • Proficient with Microsoft Office including Word, Excel, Project, Internet, SQL Outlook, Pass, PC and PeopleSoft
  • Perform system maintenance, data updates and reporting in HR/Benefits system
  • Coordinate annual Open Enrollment including benefits system set up, communication strategy, draft communications, post cycle audits and data feeds to vendors

Experience For Benefits Service Center Benefits Associate Resume

  • Resolve queries using Root Cause Analysis / Quick Solver techniques
  • Involved in transition activities and streamlining process
  • Proficient with Microsoft Office including Word, Excel, Project, Internet, SQL Outlook,
  • Translates communications into Spanish and assists Spanish speaking team members
  • Participates in special projects, as requested, including annual Benefits Enrollment, new benefit rollouts, and other projects as they arise
  • Responsible for maintaining the security and confidentiality of all HR information
  • Provide client specific training to team and mentor Associate & Analyst
  • In-charge in addressing HMO related concerns in TPO Smartdesk

Experience For Executive Compensation & Benefits Associate Resume

  • Payment of AXA, Maxicare and Chubb Billing Statement
  • Completes calculations of Short-Term Disability (STD) benefits according to Plans Provisions
  • Top 3 in net installed capacity in the United States with 2,300 turbines producing 40 million hours of operational history
  • Growth exemplified by doubling wind-power production since 2009
  • Explains the features of company benefits policies, plans and procedures to employees. Answers questions/resolves problems concerning the plans
  • Knowledge of federal and state regulations relating to benefits and other HR functions
  • Basic understanding of HRIS systems, preferably UltiPro
  • Able to multi-task in a computerized system, responding to customer inquiries in a call center
  • Comfortable working with HR systems and applications

List of Typical Skills For a Benefits Associate Resume


Skills For Compensation & Benefits Associate Resume

  • Excellent analytical skills; proficiency in MS Word, Excel and PowerPoint
  • Work effectively across departments and cultures
  • Superb customer service and telephone skills
  • Experience with HR systems, preferably experience with ADP – Workforce Now
  • Understand all aspects of Health and Welfare plans and processes in order to effectively provide customer service
  • Understand all aspects of assigned benefit plan in order to effectively provide customer service

Skills For Benefits, Associate Resume

  • Analytical and database management skills
  • Specific and proven experience in the India region is essential, ideally with a headcount of 500+
  • Ensuring that all the information is accurate prior entering it into the system
  • Working experience in HR Services Hubs
  • Working experience in Shared Services
  • Accurately recording and classifying all incoming requests with the appropriate priority and category
  • Experience working with and managing relationships with outside consultants and third party vendors
  • Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only

Skills For Senior Benefits Associate Resume

  • Full-cycle Payroll processing experience in a medium to large office
  • Strong understanding of inter-relationships of changes in Payroll / Benefits
  • Experience in Benefits, preferably working in mid-sized companies (1,000-3,000 employees)
  • Work well with others in a team setting, as well as be a strong individual contributor
  • Experience in managing remuneration matters such as income tax, pensions, national insurance, etc
  • Experience with Chat Support any other special projects, Click2Chat, Contact Us, any other special projects, processing W2/Pay Statement Reprints required
  • Workday Payroll & Benefits experience

Skills For Compensation & Benefits Associate Manager Resume

  • Experience with Multi-state Taxation
  • Experience with Excel, Word and other Microsoft suite of products
  • Strong personal standards for “on time, right first time”
  • Proven ability to multi task, to respond quickly to tight deadlines, to manage the demands of the Senior Executive
  • Experience with Kronos and online benefit eligibility
  • Experience in a professional office setting
  • Receives training from experienced consultants and assists them with client needs

Skills For Global Benefits Associate Consultant Resume

  • Experience in Customer Care or HR services is an advantage
  • Benefits administration, payroll, or similar clerical human resources experience
  • More than 3 years in professional experience
  • Experience in benefits and retirement savings
  • Experience in process improvement ideas (i.e. LEAN)
  • Experience in HR Benefits
  • General human resources experience required

Skills For Benefits Associate Manager Resume

  • Appropriate HR work experience in an international environment
  • Strong HR benefit knowledge across Health & Welfare and Retirement plans
  • Multi-task and prioritize work on various projects simultaneously
  • HR experience in compensation, benefits, and HRIM

Skills For Benefits Associate With German & English Resume

  • Experience with UltiPro and Success Factors
  • Strong understanding of call center metrics and statistical principals (ACW, Unscheduled Aux time, etc.)
  • Skilled in use of Word, Excel and/or PowerPoint; ability to quickly learn new technology
  • Solid expertise in Microsoft Excel and Word; comfortable using web based tools
  • Experience in handling sensitive data with utmost confidentiality

Skills For Payroll / Benefits Associate Resume

  • Effective communications (including some high volume phone call periods)
  • Strict attention to detail and ability to prioritize while working on numerous activities
  • Progressive experience in administering employee
  • Experience in Health & Welfare
  • At least 24 months call center experience, preferably in an outsourcin
  • Organize, set priorities, work independently and complete multiple projects within established deadlines
  • Knowledge of different benefits plans in some or all of the overseas offices that Winton operates in is an asset, but not required
  • Team oriented with an excellent work ethic and ability to maintain strict confidentiality
  • Strong proficiency in Excel, Word, and Power Point.

Skills For Benefits Service Center Benefits Associate Resume

  • Assisting with onboarding of new hires including leading benefits orientation, administering I-9 verification and confirming payroll deductions
  • Assisting in the administration of benefit programs, including maintaining eligibility, billing, and communicating benefits plan information to employees
  • Following procedures and the timeline process (reaching out to the appropriate parties via email and/or phone to collect necessary information)
  • Contacting insurance companies via phone and internet to obtain benefit & billing information
  • Documenting benefits and commuting benefits coverage info to internal service offices
  • Interpreting and applying laws, regulations, judicial precedent and other guidance
  • Developing knowledge of leave of absence and disability programs, including FMLA, STD, LTD and Worker’s Compensation
  • Releasing and monitoring of HMO cards
  • Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review

Skills For Executive Compensation & Benefits Associate Resume

  • Verifying home health care benefits for new home care clients
  • Issuing financial liability letters
  • Assisting service offices with all benefits related correspondence
  • Working on special projects/initiatives as needed
  • Initiating HR business processes as per manager’s request
  • Maintaining an electronic database of personnel and benefits information in our HRIS application
  • Assisting with intranet website content creation and continued maintenance

List of Typical Responsibilities For a Benefits Associate Resume


Responsibilities For Compensation & Benefits Associate Resume

  • Flexibility; able to adapt to change in work and priorities
  • Updating and/or verifying updates to data discrepancies
  • Supporting visa administration
  • Responsible for coordinating Xerox printing and duplicating requests
  • Assist Sr. HR Manager in developing benchmarking analyses and data gathering/analyses required for industry-related salary survey participation
  • Advanced multi-tasking ability; ability to assist customers on the phone while navigating through computer systems

Responsibilities For Benefits, Associate Resume

  • Basic knowledge and understanding of legislative process regarding tax policy
  • Collaborate with the Sr. HR Manager on a variety of projects including program design, analysis, budgeting, and implementation of new programs
  • Thorough understanding and application of the principles and practices of the firm’s leave of absence and dependent certification programs
  • Primary internal point of contact for all company leaves in the US, Canada and Europe, including LOA/FMLA and STD/LTD questions and concerns in the US
  • Perform research as needed for internal projects utilizing various internet resources, trade publications, and on occasion foreign-language sources
  • Negotiate with vendors as appropriate. Responsible for developing written procedures for all areas of responsibility
  • Assist with documentation of compensation & benefit processes for audit and training needs
  • Analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance
  • Provides technical guidance, training and assistance to staff as needed

Responsibilities For Senior Benefits Associate Resume

  • Work in an environment in which quality monitoring and feedback from coordinator occurs regularly
  • Manages administrative processing of benefits
  • High attention to integrity, ethics, and sensitivity, particularly regarding confidential information
  • Working with HR and Payroll modules
  • Answer incoming calls and respond to benefit inquires
  • Place outbound follow-up calls for issues that cannot be resolved during the initial call
  • Coordinate mass email distributions and batch letter processing for internal communications and mailings
  • Process driven but motivated to improve and upgrade the current way to working to identify efficiencies
  • Liaise with external solicitors to manage the administration of company share dealing

Responsibilities For Compensation & Benefits Associate Manager Resume

  • Work in a high volume setting
  • Runs time reports and monitors all leave quotas to ensure accurate payment and coding of benefits
  • Provide employees with a customized package of various available time off options, in order to maximize each person’s potential paid and unpaid time off
  • Work with third party administrator to investigate, secure and analyze information pertaining to employees’ eligibility status, medical condition, occupation or employer requirements, and statutory regulations to accurately determine eligibility for, and entitlement to leaves
  • Collaborate with HR and management on attendance or other issues related to FMLA and/or company leaveWork with employees, managers, our third party leave administrator (and as necessary, Legal and/or HR) on return to work requirements
  • Facilitate decisions on leave appeals
  • Client services are defined as providing administrative, technical and research support for Kansas City’s Global Benefits Practice and coordinating special projects as assigned
  • Develop client-appropriate compliant and cost-effective solutions
  • Evaluate client’s strategic business objectives in order to develop optimal benefits strategies

Responsibilities For Global Benefits Associate Consultant Resume

  • Review and approve client presentations and recommendations
  • Provide best practice guidance to clients
  • Lead on smaller and one-off Global Benefits Management engagements
  • Support Senior Consultants on larger Global Benefits Management engagements
  • Liaise with local Lockton Global offices and partners
  • Supervise and mentor Global Benefits Analysts
  • Client services are defined as providing administrative, technical and research support for Lockton’s Global Benefits Practice and coordinating special projects as assigned

Responsibilities For Benefits Associate Manager Resume

  • Assist Consultants in preparation of client deliverables and materials, including but not limited to periodic status reports and financial and technical summaries
  • Coordinate web event, webcast, and conference call logistics, including producing meeting agendas and meeting minutes
  • Support team members in addressing and resolving client issues involving claims, administration, compliance, etc
  • Assist with the Group model underpinning all financial forecasting
  • Oversees the enrollment of employees and resolution of questions and concerns related to claims; manages processing and servicing of benefits
  • Understand and adhere to set budgets by tracking time by project

Responsibilities For Benefits Associate With German & English Resume

  • Manage the central benefits line and Benefits Team’s email box
  • Staff Costs Model: responsible for the maintenance and optimisation of the forecasting model for all staff costs. Reconciling inputs, managing calculations and analysis of outputs and reporting their implication on the Group’s financial position and performance
  • Account for other Group Entities
  • Become a signatory on the Bank accounts and perform payment responsibilities
  • Participate in plan renewal activity as completed by Sr. Benefits Specialist and Regional HR Business Partners in all other locations
  • Supports development and implementation of employee benefits communication strategy
  • With Regional Business Partners, coordinates the documentation of leaves of absence
  • Ensures maintenance of related records, completion of required reports and forms and compliance with applicable regulations and laws. Reviews and updates new plans as needed
  • Document Global Benefits Summaries, evaluates benefit requirements in new countries, and develops appropriate recommendations

Responsibilities For Payroll / Benefits Associate Resume

  • Ensures accurate and timely payment of global benefits invoices. Ensures accuracy of benefits data in the HRIS
  • Develop and promote general wellness and seminar programs and other benefits activities globally, working with Sr. Benefits Associate-US and Global Business partners
  • Recommend content and plan and schedule events at MFS' global facilities. Develop appropriate communication tools
  • Ensure compliance with, and recommend improvements to internal controls to minimize financial and legal exposure
  • Ensure that benefits related information stays current in all publications (print, presentations, internet, etc)
  • Develops new policies and updates as required, and participates in global policy development and implementation
  • Acts as liaison with vendors, consultants, and brokers, responds to inquiries from employees and resolves related concerns
  • Consults with, advises, and assists employees with their benefits related questions, eligibility, claims, and other benefits matters
  • Ensures distribution of benefit communication materials

Responsibilities For Benefits Service Center Benefits Associate Resume

  • Opens, sorts, and responds to Benefits related any mail
  • Assist with annual open enrollment preparation, order materials, etc
  • Provides administrative support as requested
  • Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations
  • Flexibility to support peak volume events throughout the year
  • Follow established procedures on routine work, requires instructions only on new assignments
  • Respond to customer inquiries via email from the “Contact Us” feature (as defined by client team)
  • "All hands on deck" attitude
  • Overall professional demeanor and presentation

Responsibilities For Executive Compensation & Benefits Associate Resume

  • Alignment with our core values of compassion, excellence, and reliability
  • Serving as the benefits team’s first point of contact for new and existing employees at all levels, educating staff on benefits programs, responding to their questions and identifying resolutions
  • Participating in special HR projects, including wellness program initiatives and benefits program enhancements, including data collection and analysis, event organization and planning
  • Assist in the planning and implementation of health, welfare and retirement plans
  • Analyze, track and report costs of benefits programs
  • Ensure benefits programs are in compliance with company policies and/or other regulations or legislation
  • Coordinate communication of benefits information

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