Windows Support Resume Sample

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Berenice Smitham
355 Reilly Ports,  Detroit, MI
+1 (555) 108 7778

Work Experience

Senior Windows Support Specialist
05/2018 - PRESENT
Dallas, TX
  • Provides technical support for complex problems and high priority incidents to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
  • Resolves and acts as an escalation and coordination point for major incidents and problems related to affected services
  • Root cause analysis, problem investigations and service improvement solutions
  • Carrying out health checks and all other monitoring associated activities
  • Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA's
  • Handling all alerts without assistance and undertaking initial incident classification and prioritisation
  • Direct experience managing and supporting a large Windows environment
  • Tertiary qualification in an IT (Computer Engineering or Sciences)
  • Technology Certifications preferable: Windows, Networking, Scripting
Windows Support Engineer
08/2014 - 01/2018
New York, NY
  • Strong experience and good knowledge on the following Microsoft Products (Windows OS, Active Directory, SCCM, MS-Office)
  • ITIL, ITSM and Project Management skills
  • Perform deep dive analysis of issues and be able to quickly resolve complex problems
  • Be service oriented, customer focused, positive, and committed and an enthusiastic team player with a flexible 'can do' attitude
  • Relishes taking responsibility in a hands-on environment directly interfacing with people at all levels of the organization
  • Grow into the Support Engineer role through training and mentoring
  • Demonstrate sound judgment and be able to prioritize assignments, managing multiple tasks with shifting priorities
  • Experience implementing and supporting Windows and Microsoft Office applications
  • Technical experience in configuring & supporting desktops, laptops, printers and other related hardware
Windows Support Technician
09/2011 - 04/2014
Boston, MA
  • Strong aptitude in operating system repairs, hardware/software troubleshooting, malware and virus removal
  • Problem-solving skills, a positive attitude, and being a flexible team player are required
  • Strong service delivery focus and customer management skills
  • Enterprise-level administration of Citrix XenDesktop/XenApp 7.x Environment
  • Deliver process improvements around the use of our core technologies (Active Directory, SCCM)
  • Create technical documentation and procedures for the various APAC ITIP EUC implementers (L1, L2, L3)
  • Deliver process improvements around our Monthly IT Security KRI’s (MS-Patches, AV protection, End-Point Protection)


Herguan University
2006 - 2011
Engineer's Degree in Computer Science

Professional Skills

  • Demonstrable technical wiring skills in publication of work instructions, technical reference manuals and procedures documentation
  • Proven ability to work effectively in a team setting, as well as independently, with minimal guidance
  • Proven experience working with latest Cit
  • Proven experience working with latest Citrix software solutions such as XenDesktop/XenApp, NetScaler and Citrix Receiver
  • Proven experience working with vSphere
  • Proven experience working with Active Directory and SCCM
  • Interpersonal skills necessary to train others in computer systems

How to write Windows Support Resume

Windows Support role is responsible for software, government, events, security, database, training, health, english, organization, documentation.
To write great resume for windows support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Windows Support Resume

The section contact information is important in your windows support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Windows Support Resume

The section work experience is an essential part of your windows support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous windows support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular windows support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Windows Support resume experience can include:

  • Solid background with desktop image development and workstation deployment (SCCM and Imaging (MDT\OSD))
  • Preferable experience and Knowledge in McAfee ePO
  • Willing to relocate to Florenceville
  • Grasp of supporting networking concepts echnologies: Ethernet, Wireless, DNS, firewalls, DHCP, etc
  • Provide customer with outstanding customer care and service at all times
  • End-user client- LAN/Networking support in a corporate environment

Education on a Windows Support Resume

Make sure to make education a priority on your windows support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your windows support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Windows Support Resume

When listing skills on your windows support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical windows support skills:

  • Work and team effectively with clients, management and team members in diverse and geographically dispersed teams
  • Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting
  • Windows 10 support experience
  • Understanding of virtualization with VMware vSphere and/or Microsoft Hyper-V
  • Understanding of enterprise antivirus / data backup and enterprise database level encryption
  • General knowledge of internet & local networking connectivity troubleshooting specific to LAN/WAN/Websites & Servers

List of Typical Skills For a Windows Support Resume


Skills For Windows Support Engineer Resume

  • Experience in windows support / engineering / infrastructure
  • Experience in web/cloud hosting support specific to large complex global organizations
  • Security / GPO / AD experience
  • Windows 7-10 1st & 3rd party software troubleshooting and configuration
  • Demonstrable knowledge relating to SQL and Server/Oracle connectivity in an application environment

Skills For Windows Support Analyst Resume

  • Advanced knowledge of troubleshooting tools/techniques related to systems i.e. remote tools, Windows Support tools, connectivity tests, etc
  • Upporting Microsoft Active Directory in an Enterprise Environment
  • Upporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
  • Enduser client -LAN/Networking support in a corporate environment
  • Windows 7 desktop support in a corporate environment
  • Windows 7-10 Setup, Installation, Upgrade and Update Issues

Skills For Senior Windows Support Specialist Resume

  • Log collection and analyzation
  • Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions
  • Communicate problems with supervisors as they become known
  • MCSE, Microsoft Certified Systems Engineer OR
  • Demonstrable advanced knowledge of Windows 2008R2/2012R2 server O/S

Skills For DPS Windows Support & Operation Lead-telecommute Resume

  • Experience in call center, customer service or technical help desk environment, electronic retailer, local tech shop or internet service provider
  • Technology Certifications preferable: (CCA-V, CCP-V, CCE-V, CCA-N, CCP-N, MTA, MCSA, MCITP, MCSE)
  • Problem Management - response, analysis, determination, resolution, root cause analysis, and on call off hour support
  • Support of associated Intel software products Active Directory, VMware (ESXi, Vcenter, SRM, Hyperic (VCops) and Update Manager), DNS,DHCP,SNMP, SMTP, FTP-Secure FTP, HTTP, TCP/IP, Trend Micro Antivirus, Symantec Antivirus, IBM Blade Centre, IBM Flex System, HA (High Availability) and Disaster Recovery Activities
  • Experience in Operations capacity
  • Systems / OS support for a large application portfolio in an enterprise environment required
  • MCSE/MCITP Certification (desired)

Skills For Windows Support Technician Resume

  • Troubleshoot problems and quickly resolve issues, Analyze failures to minimize outages and interruptions
  • Perform system implementation and administration for assigned systems
  • Provide L3 support for Help Desk/Desktop personnel
  • Deep knowledge of Microsoft Product such as Windows OS , Windows Server, Active Directory, SCCM, MS-Office and Ability to implement solutions utilizing Microsoft technologies

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