Sharepoint Support Resume Sample

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Alverta Breitenberg
782 Jordon Roads,  Houston, TX
+1 (555) 621 0308

Work Experience


Sharepoint Support Analyst / Administrator
08/2015 - PRESENT
Detroit, MI
  • Own the help-desk for SharePoint in Europe. Analyse the tickets, assign to others in the group, escalate where necessary
  • Provide 2nd tier support to site owners
  • Work with the team in assessing the requirements of customers requesting new functionality
  • Design, document and implement solutions using the rich out of the box functionality of SharePoint 2013, O365 Apps and Nintex (on-premise where needed) and in the Cloud
  • Provide support and implement enhancements for existing solutions
  • Ensure that all activities strictly follow the RFC processes that are in place
  • Suggest improvements to existing processes, or new processes where none exist
  • Assist with the testing and acceptance of solutions
  • Advanced SharePoint PowerShell Experience
Office / Sharepoint Online Support Analyst
03/2010 - 07/2015
Los Angeles, CA
  • Lead, plan and manage business / solution design, configuration and implementation
  • Interface with clients and translate user requirements into workflows and technical requirements
  • Translate software technical functionality and features to meet business requirements
  • Document code and maintain version control
  • Design solution sets and estimate development tasks
  • Administers, troubleshoots, and maintains existing SharePoint Applications
  • Respond to helpdesk requests received through various means such as emails, phone calls, walk ups, etc
  • Document incidents and their resolutions in helpdesk ticketing system
  • Resolve issues or complete requests based on priority
Intern, IT Sharepoint Support
05/2006 - 10/2009
New York, NY
  • Advanced SharePoint Backup and Restore Experience
  • Solid understanding of SharePoint Architecture and Design
  • SharePoint Troubleshooting and Deployment
  • Proficient in IIS and SQL Database Management
  • Business Data Catalog and integration with external data sources
  • Work with end users for requirements gathering (site ownership, user permissions, site content)
  • Intranet Homepage Maintenance
  • Announcement posting (global and targeted)
  • Technical advisor to business on what SharePoint can offer out of box - analyze and document business requirements

Education


Indiana Wesleyan University - Cincinnati Education Center
2001 - 2005
Bachelor's Degree in Management

Professional Skills


  • Strong work ethic, with a proven track record in successfully achieving goals
  • Relevant years of experience in deploying and administering SharePoint infrastructure and services
  • Experience in deploying and administering SharePoint infrastructure and services
  • Experience with Web design tools, including Visual Basic, .NET, SharePoint Designer, and Term Store management, policies, and SEO
  • Experience supporting Microsoft systems and applications
  • Experience supporting SharePoint applications
  • Excellent customer service and client facing abilities

How to write Sharepoint Support Resume

Sharepoint Support role is responsible for software, government, travel, design, architecture, security, database, integration, training, messaging.
To write great resume for sharepoint support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sharepoint Support Resume

The section contact information is important in your sharepoint support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sharepoint Support Resume

The section work experience is an essential part of your sharepoint support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sharepoint support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sharepoint support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sharepoint Support resume experience can include:

  • Skills and experience of working in a multi-cultural environment
  • Good communication skills are required to perform this regional function
  • Good understanding and experience of Microsoft SharePoint
  • Good understanding of use of advance IT tools for developing, managing databases
  • Proven desire and ability to keep up to date with technology and learn new things
  • Excellent knowledge in Microsoft SharePoint (and related workflow programs), Excel, Access, Powerpoint

Education on a Sharepoint Support Resume

Make sure to make education a priority on your sharepoint support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sharepoint support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sharepoint Support Resume

When listing skills on your sharepoint support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sharepoint support skills:

  • Good software as a service experience (e.g Concur, Fuse)
  • Experience of managing and supporting 3rd Party software
  • Experience with Web design tools, including Visual Basic, .NET, SharePoint Designer, Term Store Management, policies, and SEO
  • Manage your own time and workload, prioritise work to meet deadlines
  • Experience with business analysis, project support, and SharePoint
  • Experience with the Navy, DoD, or federal government

List of Typical Skills For a Sharepoint Support Resume

1

Skills For Office / Sharepoint Online Support Analyst Resume

  • Good stakeholder management as dealing with users from all areas of the business
  • Professional SharePoint administration experience
  • Strong knowledge of JQuery, Workflows, Web Services, XML, XSLT
  • Strong knowledge of out of the box SharePoint capabilities such as webparts
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Understanding of Windows server operating systems, PowerShell, and .Net
  • Assist with performing testing and/or system analysis
  • Conduct beginner, intermediate, and advanced training sessions in the use of SharePoint, including SharePoint 2013, SharePoint 2016 and/or O365
2

Skills For Sharepoint Support Analyst Resume

  • Promote the self-service approach as part and identify knowledge gaps that training could fulfil
  • Microsoft SharePoint certifications, including MCSD, MCS, MCP, or MCSE
  • SharePoint Development using SharePoint Designer 2010
  • Meet with end users to discuss and record information regarding requests, enhancements, system problems, etc
  • Highlight the need for reusable elements of software or alterations to existing software infrastructure to the Software Development Team
3

Skills For Sharepoint Support Engineer Resume

  • Management of Application support queue, ensuring calls/incidents are dealt with appropriately
  • MS SQL Server 2005/2008/2012
  • Flexible and can embrace and implement change
  • Work in a fast-paced environment with multiple issues
  • Run internal and external team meetings to resolved issues and liaise with other areas of the business on all different levels
4

Skills For Sharepoint Support Analyst / Administrator Resume

  • Be able to think through complex problems and build solutions
  • Take minutes from team meetings
  • We’re entrepreneurial and meritocratic, with top to bottom employee ownership
  • We “do”, as well as “advise”
  • Systems Management - Responsible for Operational Systems Management and Preventative Maintenance – to include proactive monitoring, system checks, house-keeping and scheduled maintenance activities
  • Change Management – Assess, plan, test and implement BAU change into Production environment, adhering to bank’s governance and control procedures
  • Capacity Management – proactively manage and report on capacity of core and non-core messaging components
  • Incident Management – Support the resolution of all SharePoint infrastructure incidents
  • Problem Management – Support the root cause identification and resolution of all problems
5

Skills For Sharepoint Developer & Application Support Resume

  • Operational Readiness – take full accountability for the testing and acceptance of all change into production environment, including documentation reviews and operations manual production
  • Innovation – a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role
  • Systems Management - responsible for SharePoint platform support and preventative maintenance – to include proactive monitoring, system checks, house-keeping and scheduled maintenance activities
  • Incident Management – responsible for ensuring that SharePoint infrastructure incidents and alerts are picked up and resolved by the team in accordance with support SLA
  • Training users on using SharePoint
  • Updating online help sites for users to help with self-service and reduce queries to the team
6

Skills For Sharepoint Developer / Desktop Support Resume

  • Contribute to conduct training sessions and produce user documentation including F2F demo’s to the business and IT users
  • Problem Management – responsible for ensuring that root cause identification and resolution takes place for all identified problems
  • Change Management – responsible for ensuring that all BAU changes to SharePoint platform and infrastructure are assessed, planned and implemented in adherence to company governance and control procedures
  • Contribute to performing data analysis on current queries submitted to the team and be able to offer solutions to reduce tickets
  • Capacity Management – proactively manage and report on capacity of SharePoint platforms
  • Operational Readiness – take full accountability for the testing and acceptance of all change into SharePoint production environment, including documentation reviews and operations manual production
  • Incident Management – responsible for SharePoint infrastructure incidents and alerts resolution in accordance with support SLA
7

Skills For Applications & Sharepoint Support Resume

  • Problem Management – responsible for investigating raised problems and ensuring that root cause identification and resolution takes place for all assigned problem records
  • Resolving and managing incidents – contacting users and resolving SharePoint problems
  • Provide Support on InfoPath, SharePoint Designer, Nintex workflows and other relevant tools
  • Manage adhoc requests and SUS Mailbox monitored for queries
  • Manage the queue on a rotational basis and assign tickets to the other members if the team
8

Skills For Sharepoint Support Lead Resume

  • Contribute to Incident reduction initiatives; actively provide solutions to potential automations and other ways for tickets reduction
  • Experience with Web design, taxonomy architecture, administration, development, project management, business analysis, and the development of multiple SharePoint site collections
  • Knowledge of Enterprise Portal technologies
  • SharePoint 2010/2013/2016/Online administration, configuration, and deployment of medium/large scale enterprise solutions
  • Desirable, but not essential, can be at a basic level
9

Skills For Sharepoint Online Support Specialist Resume

  • Microsoft SharePoint certified developer
  • Knowledge of SharePoint 2013 development
  • Microsoft Certified Technology Specialist (MCTS)
  • Deploy new computers and printers with appropriate configurations
  • Provide end user support for the overall Sharepoint farm/sites as well as follow-up support by answering questions, demonstrating SharePoint functionality, and working through issues with users
  • Work closely with SharePoint Administrators, Content Managers, and end-users to help address content management and site navitation/permissions/worflows/creation/modification needs as well as troubleshoot issues reported by end users
  • Create and configure SharePoint sites, pages, web parts as well as has knowledge on Thrid party webparts likes Bamboo/Quick Apps/Nintex solutions
10

Skills For Intern, IT Sharepoint Support Resume

  • Assit with projects to facilitate the use of SharePoint for a specific purpose
  • Manage small Project work streams
  • Design software solutions true to the initial design of the application in question
  • Understand and apply analysis and design patterns where applicable
  • Capture and analyse business requirements in order to determine potential software solutions
  • A level (or equivalent), preferably Computer Science related
  • Capacity to handle change
  • Capacity to work on multiple projects

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