Web Operations Resume Sample

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Dameon Johns
66149 Rath Plain,  Phoenix, AZ
+1 (555) 906 1808

Work Experience

Web Operations Manager
05/2015 - PRESENT
New York, NY
  • Acts as a mentor to other staff (approx. 5% of time)
  • Perform the day-to-day tasks needed to publish and surface content within a CMS/template driven site environment
  • Execute website quality testing and monitoring activities and web development projects including site enhancements, mobile, email campaigns, digital content and SEO
  • Support Web Development activities such as providing content management support and optimization (e.g., tagging, HTML/CSS, content capabilities) and participating in User Acceptance Testing for content management system enhancements
  • Expediently deliver multi-channel marketing emails with tight deadlines
  • Contribute to digital content development strategy for new and existing digital channels, support implementation of SEO strategy and assess opportunities to enhance digital content
  • Publish and surface content within a CMS/template driven site environment
Web Operations Engineer
11/2012 - 11/2014
Houston, TX
  • Plan/execute and work with Web Developer to deliver the campaign in the online space
  • Backup to pricing and promotional specialist on as needed basis. Includes executing timing & accurate pricing, creating promotional coupon campaigns, & monitoring of pricing files
  • Full Understanding of Websites – public-facing and admin area
  • Experience leading and mentoring a team of web engineers or SREs
  • Demonstrable knowledge of TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures
  • Lead technical teams through design and implementation
  • Practical knowledge of various aspects of service design, including messaging protocols & behavior, caching strategies and software design practices
  • Perform a/b testing & analysis on site campaigns
  • Monitor optimize the conversion funnel from cart to checkout
Miso Web Operations Effects Coordinator
11/2006 - 09/2012
Dallas, TX
  • Manage site operational content (shipping information, help desk, payment information, etc)
  • Ensure published content does not impede site performance and page loads
  • Plan and implement e-commerce operations support to approach error free operations and quick remediation and recovery from errors
  • Create dashboard metrics and reporting to enable near real-time evaluation of system health
  • Accurately triage and prioritize issues based on business impact and drive high priority issues to quick resolution
  • Ensure root cause analysis is conducted for issues and that recommended prevention measures are adopted and followed
  • Communicate to the business and team members in a timely and effective manner during all phases of issue resolution
  • Support merchants with regard to pricing, inventory and product in the MACS, Middleware, Demandware, and Vendornet systems


University of Sioux Falls
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills

  • Team leadership Experience, vision, and management skills; leading a team with both technical and business-oriented skills
  • Strong collaboration skills, ability to work with a team as well as being able to self-direct work activities
  • BFA/BA/BS in Marketing, Communications, Digital Experience, Digital Technology, or related field. Ability to learn new skills and assume new responsibilities
  • Skills and experience in Incident management, problem resolution
  • Excellent communication skills and the ability to easily build relationships with different stakeholders
  • Knowledge of scripting languages such as Python or SQL, experience of data analysis and an excellent analytical capacity
  • 5 – 8 years’ experience with 6 years’ experience in a related role

How to write Web Operations Resume

Web Operations role is responsible for digital, languages, software, finance, training, integration, database, purchasing, security, java.
To write great resume for web operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Web Operations Resume

The section contact information is important in your web operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Web Operations Resume

The section work experience is an essential part of your web operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous web operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular web operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Web Operations resume experience can include:

  • Programming Skills: Java, JSP, Ruby, SQL
  • Good understanding of ecommerce KPIs and strong interest in web usability and commercial retailing techniques
  • Proven experience with JavaScript / HTML/CSS and managing Content Management Systems
  • 12 months of experience in Joint Operational-level MISO IO planning experience at the Combatant Command or Theater Component Command level
  • Proven PowerShell experience
  • Proven Experience troubleshootig .Net web applications performance issues

Education on a Web Operations Resume

Make sure to make education a priority on your web operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your web operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Web Operations Resume

When listing skills on your web operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical web operations skills:

  • Proven Experience troubleshooting .Net web applications performance issues
  • Working knowledge of HTML, and CSS with a strong focus on web standards
  • Experience running/maintaining large scale complex technology stacks
  • Experience in one/many of the following fields: Web Project Management/Operations, Internet applications, digital marketing,
  • Experience with creating and deploying software builds
  • B2B complex selling environment experience, comfortable with longer selling cycles

List of Typical Experience For a Web Operations Resume


Experience For Web Operations Manager Resume

  • Experience with design related tools including Adobe CS4/5 Photoshop and Illustrator desirable
  • Experience of delivering customer focused campaigns
  • Conduct competitive analysis to compare user experience and web trends to proactively optimize the Online Store
  • Validate website enhancement deployments to ensure all business requirements were implemented accurately
  • Proven team participation and responsibility with regard to technical projects and initiatives in a complex organization
  • Highly analytical with the ability to translate commercial requirements into solid A/B and MVT test scenarios
  • Participate in the ongoing processes of investigating, analyzing and providing long term resolutions to technical issues

Experience For Web Operations Engineer Resume

  • Previous involvement in managing search-related projects involving marketing team contributors
  • Implement banners, content updates and e-marketing spot requests, utilizing responsive web design best practices
  • Make efficient, accurate use of the current A/B testing tool to build robust test campaigns using in-built tools
  • Maintain and set up promotional environments, as well as building promo codes to support marketing
  • Generate test concepts, refine testing methodology and roadmaps across lines of business, and evangelize learning
  • Work with the Ralph Lauren CMS systems, DemandWare and Testing tools

Experience For Web Operations Analyst Resume

  • Enhance and maintain the product feeds to support the marketing and wider business
  • Oversee guide and mentor the operations/production coordinator in all operations functions
  • Coordinate, create and maintain accurate operations run books for all e-commerce systems
  • Undertake a thorough impact analysis of all assigned infrastructure activities and understand the impact on infrastructure systems and supported businesses
  • Ensure clear and early communication, in particular ensuring that your line manager and/or relevant parties are kept informed of progress, issues and difficulties
  • Work with Canon Americas’ Finance team, Credit, Logistics and Fraud teams to investigate specific fraud related orders by providing order data, and gather logistics information

Experience For Web Operations Executive Resume

  • Partner with other GIT teams to ensure smooth day-to-day operations across systems
  • Responsible for providing research and assistance to company employees directly supporting the customer in the development of mission area analysis, operational requirements and concept of operations in direct support of MISO and IO processes
  • Work with Digital and Integrated Marketing teams to ensure all Sales opportunities are viable and functioning to support Sales’ needs
  • Establish and maintain liaison for CENTCOM subordinate components and units to coordinate deliberate behavioral effects in support of tactical operations
  • Represent WebOps as a subject matter expert on WebOps capabilities, authorities, applications, best practices, and procedures with CENTCOM Senior Leaders, Staff, Components, other DoD organizations, Subordinate Commands, Allied and Partner Nations, and Interagency for coordination, synchronization, and deconfliction of efforts and effects
  • Manage vendor relationships with ongoing operational issue identification and resolution, and ensure service level agreements are upheld. Be able to influence vendor’s future capabilities and roadmap
  • Maintain the implementation project plan for each new store in coordination with each Partner, IT and Marketing team
  • Escalate areas that are at risk to management

Experience For Web Operations Specialist Resume

  • Responsible for catalog management and item maintenance for products on ecommerce websites including all product descriptions, content e-spots, banners using WebSphere back-end system
  • Maintain strategic position for products that are top selling, top page views, and high inventory on the site in order to increase conversion and optimize site experience
  • Product, Marketing, Commercial, Publishing and Studio Teams
  • Collaborate with Creative & Marketing teams to deliver stakeholder requests in a timely fashion
  • Process improvement, automation, scripting
  • Partner in creating and presenting to the product groups on a quarterly basis the effectiveness of the different web development elements and the online consumers purchasing behavior
  • Develop and implement innovative technologies to increase conversion rate and retention
  • Provide support on new functionality and build release for all websites. Work with IT on testing, validating new site enhancements and CSS changes. Create and maintain all website documentation

Experience For Head of Web Operations Resume

  • Partner with external agencies to migrate all previously developed microsites to the Canon Online Store
  • Work closely with site owners and developers to manage the operations and work flow of the University of Arizona’s centrally managed web hosting environments on both on-premise and cloud-hosted infrastructures
  • Head of Web Sales & Operations
  • Ensures the successful and timely delivery of a range of internal web administrative services
  • Communicates with IT colleagues, technical vendors and within the Web Services Team with regard to technology, content management system, infrastructure and server issues. Assist in defining project deliverables, setting schedules and resolving website content and technical issues
  • Evaluate test data, understand performance, potential improvements, measure success and communicate this to the business. Report and present recommendations for continuous website improvement based on solid test data. Prepare specifications including wireframes for permanent web changes as well as new tests
  • Identify and clarify issues while working collaboratively with the wider team to achieve prompt resolution

Experience For Web Operations Lead Resume

  • Utilize content management systems to build and maintain websites
  • Partner with SEO team to continually improve site content
  • Collaborate and build cross-departmental and supplier relationships
  • Manage multiple campaigns across multiple time zones in order to meet strict deadlines with clear communication to stakeholders
  • Establish and maintain liaison for EUCOM subordinate components and units to coordinate deliberate behavioral effects in support of tactical operations
  • Represent WebOps as a subject matter expert on WebOps capabilities, authorities, applications, best practices, and procedures with EUCOM Senior Leaders, Staff, Components, other DoD organizations, Subordinate Commands, Allied and Partner Nations, and Interagency for coordination, synchronization, and deconfliction of efforts and effects
  • Own and document website strategy, including user experience and journeys in relation to personas and business goals policies and processes and communicate with relevant stakeholders

Experience For Senior Manager, Web Operations & Production Resume

  • Manage the day-to-day operations and strategic planning of website to ensure site functionality, user experience, content architecture, and overall performance goals against marketing and business goals
  • Create solid, sustainable, and scalable processes and demonstrate prolific project management skills to guide web execution cross-functionally across all stakeholders
  • Partner closely with cross-functional teams, e.g., User Experience (UX) and User Interface (UI), Product Development and Product Marketing, to deliver requirements and create impactful web campaigns, landing pages, and flows based on deep customer insights
  • Oversee website development and design efforts as related to ongoing website functionality and in support of campaign digital assets
  • Use all creative aspects of website development and design and ensure all deliverables are fully responsive and exceed accessibility standards; ensure appropriate measurement strategy is in place to fully evaluate performance
  • Partner with Engineering to ensure platform stability and optimization, including audit and improvement of CMS and analytics; work with corporate to develop CRM program and customer database
  • Partner with marketers and product managers to deliver high growth demand generation funnel in a cross-functional environment; identify areas of opportunity rooted in data and industry best practice, and develop plans of action to guide conversion rate improvements

Experience For Web Operations Specialist, Senior Resume

  • Solid project management skills; detail-oriented and thorough in your approach to projects
  • Experience with SEO, including keyword strategy, backlinks, copy optimization, and metadata
  • Daily website performance monitoring and website analysis (speed, KPI’s, SEO, user experience)
  • Provide solid internal client services like quality, responsiveness, engagement, attention to detail
  • Perform A/B testing, from targeting criteria and content placement to optimizing self-serve purchase flows
  • Partner with Design, Web Development, and Marketing Operations teams on UX enhancements
  • Plan, implement, and measure organic search and SEO, SEM, and SEA efforts; audit and optimize SEO, including keyword strategy, backlinks, copy optimization, metadata, etc
  • Work closely with content contributors to understand content and campaign needs, and how web and microsites can be built to support those objectives; develop guidelines and train content contributors on best practices for optimization

Experience For Miso Web Operations Effects Coordinator Resume

  • Experience evaluating technologies, strategies, and implementation to support increasing brand and solutions awareness
  • Experience further engaging website visitors and increasing website conversion
  • Comfortable working with a digital marketing team to guide customers through the conversion funnel
  • Assist in diagnosing web site code issues and identifying where code can be optimised
  • Facilitate daily operational tasks such as asset movement/tracking, CDN cache control, data movements
  • Assist operation support teams in investigating incidents
  • Research and learn the latest practices to ensure the site is performing optimally
  • Keep abreast of digital, mobile, and search trends in the industry; evaluate technologies and strategies, and carry out to support increasing brand and product awareness
  • Experience with digital, mobile, and search trends in the industry

List of Typical Skills For a Web Operations Resume


Skills For Web Operations Manager Resume

  • Solid experience with time series data collection and analysis
  • Collaborating with leadership and business partners to appropriately assess and prioritize issues affecting the site
  • Working experience in a customer facing environment
  • Establish Web project scopes by studying business drivers, validating business requirements and obtaining input from subject matter experts
  • Solid working knowledge the following technologies
  • Experience working in an IT Web operations engineering role

Skills For Web Operations Engineer Resume

  • Adheres to web standards and security protocols and employs tools for building world class online experiences
  • Previous experience working in an enterprise IT environment
  • Linux experience managing web applications in an enterprise environment
  • Experience with Web server farms, load balancing, and high availability technologies (Netscaler ADC and/or F5)
  • Experience supporting object oriented, distributed enterprise class applications
  • Experience implementing design within Content Management/Template Systems; specifically, Kentico

Skills For Web Operations Analyst Resume

  • Combined planning and operational experience, highly desired
  • Experience of working in an enterprise systems support environment
  • Experience in website development, management and production, with a focus on security, system monitoring and process optimization
  • Demonstrate an understanding of the needs of the business and how the system or task meets these needs
  • UITS is committed to high-quality, value-added services delivered through strong values of respect, integrity, and transparency
  • Experience with Chef and AWS OpsWorks

Skills For Web Operations Executive Resume

  • Experience troubleshooting common web technologies (HTTP, REST, Web Services, XML, etc.)
  • Comfortable in a fast paced and often ambiguous environment with conflicting priorities
  • Possess strong knowledge of TCP/IP protocols, particularly TCP and IP themselves, as well as HTTP and DNS
  • EUCOM AOR experience, highly desired
  • Experience in web production or digital content management role
  • Networking topologies and protocols
  • Working Knowledge with web infrastructure and required operational functions
  • Understanding of WebOps principles and familiarity with WebOps tools

Skills For Web Operations Specialist Resume

  • Working with team members and vendors to address issues and improve site performance
  • Undertake all infrastructure activities efficiently, including new technical areas, analysing and fixing assigned faults and systems testing
  • Enhance and develop telemetry and dash boarding of Digital Communications managed systems and applications for system monitoring and compliance
  • Unix system administration, providing support and mentoring to the wider team
  • Refinement, tuning and optimising of the build\deployment process
  • Accountable for team’s ability to deliver service and meeting or exceeding key performance indicator (KPI) goals
  • Systems management and monitoring tools
  • Create and manage all GMP compliant Standard Operating Procedures related to back end system selection, set- up and maintenance
  • Maintenance and management of large web development and testing environments

Skills For Head of Web Operations Resume

  • FOCC specific environment life cycling
  • Daily contact via telephone or ticket management systems with 3rd party hosting suppliers
  • Passion for learning new technologies and web operations initiatives
  • Live within driving distance of the Teradata offices in Rancho Bernardo, CA
  • Be able to adapt to working with multiple personality types, both business and technical aptitudes
  • Microsoft’s server operating systems
  • Responsible for maintenance and ‘bug fix’ activities for existing operations equipment

Skills For Web Operations Lead Resume

  • Responsible for resolving performance issues with an emphasis on root cause identification
  • Supply innovative ideas and suggestions for improvement in working practices, tool and technologies used by the team
  • Interface with other technical operations teams, including but not limited to, application support, infrastructure operations, and development
  • Evaluates, recommends, and implements procedures and monitoring solutions for web based applications
  • Works with server infrastructure team in implementing hardware and OS requirements
  • Responsible for patching environment(s)
  • Hands-on or delegated creation of all campaign microsites, landing pages and other relevant web-based content
  • Manage web publishers, both internal and external resources, to support all publishing and creative production to ensure timely, and accurate project results

Skills For Senior Manager, Web Operations & Production Resume

  • Possesses a ‘do what it takes’ attitude
  • Investigates, analyzes and resolves complex web application problems
  • Designs, codes, compiles and tests UW Medicine websites and applications
  • Communicates with stakeholders on project requirements, activities and status
  • 30 minute phone screen
  • 30 minute in-person (If needed)
  • Professional manner and ability to be a credible ambassador for the department

Skills For Web Operations Specialist, Senior Resume

  • HP / Dell server hardware
  • Input in to the design and architecture of new solutions (approx. 5% of time)
  • UITS supports and works collaboratively with all three communities of our campus: staff, faculty, and students
  • UITS provides two mission-critical IT components to the campus: Infrastructure & Client Services and Enterprise Applications
  • Document and implement standard processes, procedures, and standards for the development team
  • Work directly with the Global IT Security and Infrastructure team to ensure all global IT policies are implemented and adhered to
  • SME for Automation and Continuous Integration technologies, develop, support and mentor

Skills For Miso Web Operations Effects Coordinator Resume

  • Code and Configuration deployment
  • Maintenance and management of web document repositories (GIT, Wiki, Jira etc.)
  • Undertake regular environmental reviews and agree actions with Configuration Manager
  • Liaison with Third Party support organisations
  • Adherence with Group and Global IT policies, processes and procedures
  • Daily face-to-face contact with other teams within the Infrastructure and Operations department, such as the Service Desk

List of Typical Responsibilities For a Web Operations Resume


Responsibilities For Web Operations Manager Resume

  • Experience working in a Dev Ops environment strongly preffered
  • Experience in Web Operations and ideally Web Security as well as previous experience of ITIL, problem management and change management
  • Strong experience with the software development lifecycle
  • Effectively manage both IT and agency relationships
  • Joint Operational-level MISO IO planning experience at the Army/USMC division/numbered Air Force-level or above

Responsibilities For Web Operations Engineer Resume

  • Experience with competitive analysis
  • Experience with advanced clickstream capture tools and web analytic platforms (i.e. Celebrus, Adobe Analytics, Google Analytics)
  • Experience with composed systems (many individual systems combined to provide the end service to the user)
  • SQL and database experience (Oracle/MySQL)
  • Experience with CDNs (Akamai, Limelight)
  • Experience troubleshooting HTML/CSS/JS
  • Experience with Microsoft Server OS and IIS technologies
  • Experience with Web App Firewalls, Security Best Practices for E-Commerce web applications

Responsibilities For Web Operations Analyst Resume

  • Knowledge of SQL and strong database operations knowledge
  • A proven track record of successful web systems support
  • Scripting (bash, perl, ruby)
  • Work cross functionally with IT, Operations, Merchandising, Marketing, Strategic Analytics, UX/UI, Vendor support groups and Business Owners
  • Capacity planning and system tuning
  • Implement marketing content and promotions

Responsibilities For Web Operations Executive Resume

  • Application monitoring with tools such as Tealeaf, Gomez, Keynote, Splunk, Dynatrace, SiteScope, Nagios
  • Technical Debugging capability
  • Web application hosting platforms, e.g. Acquia, Pantheon, cPanel, Plesk, Heroku
  • Performance monitoring tools, e.g. New Relic APM
  • Monitor, maintain, and improve the health of the DFS website, digital product catalogue and related internal applications
  • Work closely with both internal and external development teams to stay apprised of changes that could affect functionality and site operations processes
  • Work with third party technology partners for support, interactions on solutions, upgrades and implementations

Responsibilities For Web Operations Specialist Resume

  • Co-ordinate third party analysis of application performance across all tiers
  • Practice continual improvement in all aspects of business operations
  • Participate and lead in projects around digital applications and new website functionality
  • Profile, analyze, and resolve both front-end and back-end web applications and services
  • Provide Production, Pre-Production, and Test support for a global Microsoft .NET environment built on IIS and MS SQL Server
  • Help develop and record standardized methodologies for system design, capacity management, and integration of new applications
  • Drive the support of business critical outages, clear paths to resolution, and lead the steps for prevention
  • Participate in project meetings and influence the technical direction of the environments supported

Responsibilities For Head of Web Operations Resume

  • Become a technical leader and mentor teammates
  • A creative thinker who can investigate multiple paths in the hunt for the root cause of an urgent issue
  • The ability to communicate clearly with technical and non-technical colleagues
  • Microsoft Windows Server 2008/2012 64-bit support
  • IIS, ASP.NET support
  • Maintenance of ISO 9000:2000 certifications for the businesses by complying with processes, procedures and instructions for all activities in which this role participates
  • Manage Web content quality assurance efforts throughout entire site(s)
  • Plan and execute new web projects and enhancements to support the overall business

Responsibilities For Web Operations Lead Resume

  • Collaborate with teams to gather web optimization opportunities
  • Manage and maintain the collective projects and enhancements around existing platforms including consumer websites, A/B testing and personalization tools, live chat, website content publishing and others
  • Implement Web solutions by planning project life cycle, monitoring project progress, tracking action items, researching and resolving issues, escalating issues to appropriate team members
  • Manage and communicate project priorities and release notes to the organization
  • Create user stories for development team from business requirements and designs of all Web site enhancements
  • Manage the process by which the organization inputs ideas and requests into the Web & eCommerce Team
  • Generate new and measureable business results that support the overall digital vision

Responsibilities For Senior Manager, Web Operations & Production Resume

  • Create documentation of process flows
  • Build, maintain, and support our Web Infrastructure
  • Works with development teams to troubleshoot issues
  • Deploys all software builds for production provided by the development team
  • Overall operational responsibility for all software lifecycle environments
  • Actively participates in a 24/7 on call rotation
  • Responsible for overseeing the business/strategic view of all site changes, and assist in the development of strategic plans for Teradata’s digital cross-channel presence
  • Responsible for identifying key risks and conflicts across various code and product build processes, timing, and volume constraints, and ensure appropriate escalation of those risks to the key decision makers

Responsibilities For Web Operations Specialist, Senior Resume

  • Responsible for management oversight of key system environments from the business point of view, and partnering with IT leaders to coordinate migration between the environments including: Preview, Staging/QA and production environments
  • Responsible for leading: user testing, training and development of business requirements for new releases, functions, versions and tools used by all Teams interacting with the platform (web publisher team, creative team, stores, etc.)
  • Act as a liaison between business and IT (or Digital agencies of record) on: site bugs, code release testing and approvals, fix status, release schedule, etc. Includes communication of resolution and status of fixes to online teams and external business partners
  • Experience working with digital marketing and communications, preferably in technology B2B marketing
  • Experience connecting web sites with social media platforms like LinkedIn and Twitter

Responsibilities For Miso Web Operations Effects Coordinator Resume

  • Experience integrating website clickstream data with visualization applications (i.e., PowerBI)
  • Experience implementing web and email personalization
  • Patching environment(s) and Software lifecycle environments
  • Proactively engage marketing campaign teams to provide direction and recommendations on campaign best practices
  • Works with development teams to troubleshoot issues and the server infrastructure team in implementing hardware and OS requirements
  • Understand client’s campaign goals and to recommend appropriate web-based resource to meet their needs
  • Provide direction to internal graphic design resources to create client artwork and banners for campaigns

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