Veterans Service Representative Resume Sample

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Work Experience


Veterans Service Representative
06/2015 - PRESENT
New York, NY
  • Conducting focused evaluations and reviews to determine authorization quality and accuracy
  • Providing advisory services to management via preparation and presentation of quality trend information
  • Developing training strategies and materials to address deficiencies and/or conducting training activities
  • Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps
  • Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance
  • Make determinations on eligibility of benefits relating to adequacy of military service, medical evidence and lay testimony to establish claim
  • Apply and interpret VA laws, existing statutes and procedures, precedent rulings and state laws related to benefits
  • Adjudicate and issue decisions for the most complex and sensitive claims
  • Research rules and regulations to make decisions on claims
Supervisory Veterans Service Representative
09/2010 - 01/2015
Los Angeles, CA
  • Explain benefit programs and entitlement criteria to internal and external customers
  • Provide advice, counsel, and instruction to team members on technical and administrative matters
  • Responsible for human resources administration and actions for the VSC to include performance management, promotions, etc
  • Ensure the team's quality and timeliness of service meets VBA's performance and organizational goals
  • Assign special projects and complete systematic analysis of operationsWork Schedule: Regular office hours; Alternate work schedules are available
  • The incumbent works within a team environment
  • Serves as a counselor or advocate for VA claimants providing information about a broad range of benefits and assisting with applications for VA benefits and services
  • Serves as a legal technician gathering requisite evidence from medical, military, community and other sources to support benefits determinations
  • Serves as a decision maker weighing the evidence and applying the controlling laws and regulations
Veterans Service Representative Rating
11/2005 - 03/2010
Philadelphia, PA
  • Uses computer systems to enter appropriate data to generate accurate benefit payments, control pending issues or schedule future actions, releases completed and correct notifications of benefits determinations
  • Refers persons to other Federal agencies and State and local agencies when potential eligibility for non-VA benefits is indicated
  • Informs the claimant of all evidence requirements needed to further process a claim for benefits and/or services and assists claimants with completion of the application and other forms
  • Accurately reviews, controls, processes, or routes incoming mail and evidence received from all sources
  • Makes determination on questions relating to adequacy of military service, adequacy of medical evidence and lay testimony to establish a claim, and evaluates evidence of income, net worth, employability, dependency and relationship
  • Analyzes, develops, and requests required evidence for the following requiring a rating decision: original and reopened compensation, compensation claimed on basis of 38 U.S.C.1151, original and reopened disability pension, original and reopened D.I.C and basic eligibility issues requiring a rating decision
  • Decides the necessity for and type of examinations or reexamination and opinions to determine the existence of or to evaluate disability resulting from diseases or injuries
  • Assures proper application of VA laws and regulations and is accountable for proper analysis, appropriate development and final rating determinations
  • Analyzes claims to determine service connection, percentage of disability, permanent and total disability and entitlement to compensation

Education


Naropa University
1999 - 2004
Bachelor's Degree in Performance

Professional Skills


  • Skill in interpreting and applying laws, regulations, and procedures to promulgate rating decisions, adjudicate cases and/or authorize claims; AND
  • Skill in interpreting and applying laws, regulations, and procedures to adjudicate cases and promulgate rating decisions
  • Skilled in analyzing and researching to request evidence needed for claims issues
  • Motivate others to effectively perform in accomplishing the goals of the service center in an accurate and timely manner. This
  • Determine priorities and successfully balance conflicting demands
  • Communicate effectively in an oral and written fashion to explain claim adjudication decisions and/or facilitate training situations
  • Skill in communicating both written and orally

How to write Veterans Service Representative Resume

Veterans Service Representative role is responsible for training, compensation, security, veterans, health, travel, benefits, education, research, insurance.
To write great resume for veterans service representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Veterans Service Representative Resume

The section contact information is important in your veterans service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Veterans Service Representative Resume

The section work experience is an essential part of your veterans service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous veterans service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular veterans service representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Veterans Service Representative resume experience can include:

  • Determines pension and vocational training, medical and dental treatment, automobiles or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits
  • Effectively work with others in a team environment to accomplish goals
  • Gathering and requesting evidence to build service program case files, respond to claimant inquires, and identify errors, inconsistencies, or omissions
  • Skill in writing that reflects organization of subject matter and support for your position and conclusions
  • Review, control, process, route incoming mail and evidence received from all sources
  • Review records, medical evidence, and testimonies to determine benefit eligibility

Education on a Veterans Service Representative Resume

Make sure to make education a priority on your veterans service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your veterans service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Veterans Service Representative Resume

When listing skills on your veterans service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical veterans service representative skills:

  • Knowledge of medical terms to include anatomy and physiology sufficient to assure that all issues have been addressed to promulgate rating decisions and/or authorize claims
  • Read, understand, interpret and apply pertinent laws, regulations and procedures that include medical and/or legal terminology sufficient to make benefit or related decisions
  • Skill in written communication to inform claimants of decisions, the reason and bases for decisions, appellate rights, and evidence requirements
  • Planning and assigning of work priorities to a team of individuals
  • Skill in orally communicating complex information to employees and special interest clientele
  • Establish goals, priorities, plan, control, organize, assess status, identify viable solutions and ability to formulate and

List of Typical Experience For a Veterans Service Representative Resume

1

Experience For Rating Veterans Service Representative Resume

  • Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions
  • Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence
  • Request missing or additional documentation in relation to non-rating claims
  • Participates in the formulation of policies, development of human resources, staff development, fiscal planning, and program evaluation of the Service Center
  • Hear and resolve employee complaints, effect disciplinary actions, and identify training needs
  • Gather and interpret a wide range of data addressing service concerns and recommend appropriate action based on that data
  • Apply the principles of individual counseling and small group dynamics
2

Experience For Supervisory Veterans Service Representative Resume

  • Develop non-rating claims to ensure existence and adequacy of documentation
  • Subject to background/security investigation
  • Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
  • Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
  • Prepare and release correspondence for use by other federal, state and local agencies
  • Responsible for direct supervision of VSC coaches and, through them, assigned personnel. Recommends selections, prepares performance ratings, reviews serious disciplinary actions, hears and resolves grievances
3

Experience For Veterans Service Representative Rating Ctap Eligibles Resume

  • Makes recommendations for incentive awards and/or promotions involving personnel under his/her jurisdiction
  • Provides timely responses to Congressional, White House and other special inquiries concerning VA benefits
  • Ensures equal employment opportunities for all Service Center employees
  • Assumes responsibility for budgetary controls and expenditures of fund allocation for the Division
  • Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule
  • Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
  • Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists
4

Experience For Veterans Service Representative Rating Resume

  • Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted
  • Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports
  • Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices
  • Determine service-connection percentages of disabilities permanent and total disability and entitlement to compensation, pension and vocational training. Assure proper application of the rating schedule and other applicable instructions, and is fully accountable for proper analysis, appropriate development, and final rating determinations
  • Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits
  • Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation
  • Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification
  • Makes determinations relating to military service, character of discharge, domestic relations contested claims, death, line of duty, or willful misconduct, corpus of estate, violations of U.S. Code, attorney fees, administrative error and fraud
  • Analyze and interpret laws, regulations, and rules as they affect operations and procedures
5

Experience For Veterans Service Representative Resume

  • Possess final technical authority over the final work product
  • Ensure that the team's quality and timeliness of service meets performance indicator goals
  • Ensure that all ready-to-rate cases are processed as expeditiously as possible to provide the benefits sought
  • Assess the readiness of individuals for the certification process
  • Interview and make recommendations for position appointment, promotions, and reassignments, and initiate personnel administration and actions
  • Assign special projects and complete systematic analyses of operations
  • Evaluate the performance of the members of the team
  • Adjudicates and issues decisions for complex and sensitive claims
  • Make determination on questions relating to adequacy of military service, adequacy of medical evidence and lay testimony to establish a claim, and evaluate evidence of income, net worth, employability, dependency and relationship
6

Experience For Rating Veterans Service Representative Resume

  • Analyze, develop, and request required evidence for claims not requiring a rating decision such as accrued benefits, apportionment decisions, and dependency
  • Make administrative decisions and special determinations relating to quality military service, character of discharge, domestic relations, contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate and apportionment decisions
  • Relays quality trend information with management on an ongoing basis for use in operations, decision making and planning
  • Employs various training techniques to provide authoritative, consultant and troubleshooting
  • Provides training to other Regional Office employees and service organization personnel, as requested
  • Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions
  • Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement
7

Experience For Supervisory Veterans Service Representative Resume

  • Assign special projects and complete systematic analysis of operations
  • Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and authorizes payments
  • Makes determinations relative to VA hospitalization, outpatient treatment institutional or domiciliary care
  • Adjudicates and issues decisions for the most complex and sensitive claims
  • Prepares Statements of the Case on authorization appeals
  • Conducts review of staff authorization quality in order to establish benchmarks for consideration of individual performance standards
8

Experience For Veterans Service Representative Rating Ctap Eligibles Resume

  • Provides feedback to relay the rationale and provide appropriate citation to support identified discrepancy
  • WRITTEN COMMUNICATION: Prepares written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience
  • Analyze, develop and request required evidence for claims not requiring a rating decision, such as accrued benefits, apportionment decisions, incompetency issues, etc., to develop and/or adjudicate claims or appeals.
  • Plan, organize, and supervise the work activities of subordinate employees to achieve Regional Office goals. Ability to work independently with little direct supervision
  • Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development and
  • Skills in written communication to inform claimants and colleagues of evidence requirements, the decision, the reason and bases for it and appellate rights
  • Assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with
9

Experience For Veterans Service Representative Rating Resume

  • Reviewing and examining evidence and making determinations as to the entitlement and/or eligibility of claimants for benefits and services
  • Experience developing case file records and reports to support claim decisions
  • Knowledge and ability to accurately interpret medical reports and other medical evidence, including expert opinions
  • Knowledge of the anatomy and physiology of all body systems to interpret medical reports and other evidence to make sound rating decisions
  • Evaluate evidence allegations and draw sound conclusions
  • Review and analyze medical and legal evidence to make determinations as to the entitlement and/or eligibility for benefits and services
  • Interpreting and applying pertinent laws, regulations and procedures involving claims
  • Processing claims for insurance company or pension programs
10

Experience For Veterans Service Representative Resume

  • Applying regulations such as quality control
  • Human Resource positions which involved determining Employment Qualifications, Job Classification, or determining eligibility for benefits
  • The ability to interpret and apply laws, regulations and policies in the management and processing of medical and benefit service claims
  • 1) Interpreting laws and regulations to adjudicate claims,
  • Locate, interpret, and apply laws, regulations, policies, and procedures

List of Typical Skills For a Veterans Service Representative Resume

1

Skills For Rating Veterans Service Representative Resume

  • Effectively communicate orally with people of varying background
  • Effectively work with others in a team environment; AND
  • Examples of experience would typically include, but are not limited to
  • Performing assessments on claims associated with medical/surgical issues
  • Communicate, both orally and in writing with people having varying levels of understanding and from a variety of backgrounds
  • Knowledge of state laws, involving dependency status, social services programs, Medicaid, special income-based local, state, and federal programs
  • Responsible for ensuring that the team's quality and timeliness of service meets performance indicator goals
  • Knowledge of the principles, practices, techniques and tools used in the analysis, design, delivery of training programs
  • Knowledge of Privacy Act and Freedom of Information Act requirements regarding the release of information to requesters
2

Skills For Supervisory Veterans Service Representative Resume

  • Mandatory travel for 6-week training
  • Mandatory 8-week travel for training
  • Mandatory off-site 6-week training session
  • Multi week off-site training required
  • Use multiple computer applications to retrieve information, generate correspondence, and complete work in a production/processing environment
  • Meet VA requirements as specified in the Participation Agreement
  • Maintain acceptable performance as described in VA's approved performance management system
  • Receive favorable recommendation by an official of VA
  • REASONING:Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions
3

Skills For Veterans Service Representative Rating Ctap Eligibles Resume

  • CUSTOMER SERVICE: Works with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
  • DECISION MAKING: Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations in order to assist customers and meet organizational goals
  • SELF MANAGEMENT: Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives
  • ORAL COMMUNICATION:Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to the claims review process
  • COMPUTER SKILLS: Uses computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports
  • WRITTEN COMMUNICATION:Prepares written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience
  • Knowledge of federal laws pertaining to compensation and pension and VA regulations and procedures which implement these laws including M21-1, 38 Code of Federal Regulations, etc. to accurately adjudicate claims and develop for rating issues
  • The interpretation of laws, rules, and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance, or perform auditor functions
  • Communicate orally with people from a variety of backgrounds and with varying levels of understanding
4

Skills For Veterans Service Representative Rating Resume

  • Communicate clearly and concisely in writing with individuals, both clients and co-workers, from a variety of backgrounds
  • Work under stressful conditions. This includes the ability to work under time pressure and ability to maintain self-control
  • Analyzes all claims including complex situations to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization
  • Determines service connection percentages of disabilities, permanent and total disability, and entitlement to compensation, pension, and vocational training
  • Assures proper application of the Rating Schedule and other applicable instructions, and is fully accountable for proper analysis, development, and final rating determination
  • Analyze (i.e., review and evaluate), comprehend, and apply a variety of information or data
5

Skills For Veterans Service Representative Resume

  • Define work assignments; plan and carry out assignments; delegate authority; motivate, train, and develop; and maintain a high standard of work production
  • Plans and assigns work priorities for his/her subordinates--usually a work team and has final technical authority over the final work product
  • Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes
  • Relocation expenses are authorized for this vacancy announcement.
  • Analyzes and interprets laws, regulations, and rules as they affect the establishment of new policies, procedures and methods of operation
  • Responsible for personnel administration and actions (e.g., develops standards and evaluates subordinates' performance, interviews and makes recommendations for position appointments, promotion, or reassignments; hears and resolves employee complaints, effects disciplinary actions, and identifies training needs.)
  • Four week off-site training required
  • Apply VBA laws, guidelines, regulations and precedent opinions in order to provide an accurate analysis and evaluation of entitlement determinations/benefit payment authorization
6

Skills For Rating Veterans Service Representative Resume

  • Knowledge of analytical, qualitative and quantitative techniques sufficient to identify, evaluate, and recommend appropriate changes to management
  • Knowledge of human resources management systems administered on Merit System Principles
  • Supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates
  • Analyze (i.e. review and evaluate) to comprehend, and apply decisions derived from a variety of data or complex information
  • Establish and maintain effective communication (oral and written) with person both within and outside an organization, from many different backgrounds and with different levels of education and competence
  • Manage priorities and to adjust appropriately to department needs associated with workload
7

Skills For Supervisory Veterans Service Representative Resume

  • Evaluate evidence and draw sound conclusions
  • Evaluate evidence and allegations and draw sound conclusions
  • Interpret and analyze material and make well-justified decisions from the analysis
  • Skill in identifying problems, determining accuracy and relevance of information. This includes the ability to use sound judgment to generate and evaluate alternatives and to make recommendations
  • Work with customers to assess needs, provide assistance, resolve problems, and satisfy expectations
  • Interpret and apply established guidelines, laws and regulations and procedures to determine claimant eligibility for services and benefits
  • Understand complex regulations and apply to the claim process
  • Interpreting and applying Federal and State laws, including case law, existing statutes and procedures, and precedent rulings, to process claims pertaining to a service program
  • Explaining Federal or State claims decisions to claimants, special interest groups, dependents, and/or representatives in an effort to gain acceptance of the determination. OR
8

Skills For Veterans Service Representative Rating Ctap Eligibles Resume

  • Manage and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates or groups
  • Analyze (review and evaluate), comprehend and apply decisions derived from a variety of data or complex information
  • Review and/or initiate quasi-legal, technical, administrative and general written communications
  • Identify regulations, laws, principles, or relationships that explain facts, data, or other information pertaining to claims processing; analyzes information presented for claims and makes correct inferences and conclusions regarding eligibility for multiple types of benefits
  • Make sound, well-informed and objective decisions concerning the claims review process; perceive the impact and implications of decisions; commit to action even in uncertain situations in order to assist customers and meet organizational goals
  • Display a high level of initiative, effort and commitment towards completing claims and other assignments in a timely manner; work independently with minimal supervision; is motivated to achieve; set well-defined and realistic goals that are in alignment with organizational goals and objectives
  • Express information (facts, decisions, ideas) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listen to others; ask questions and gains or shares information related to the claims review process
  • Skill in using computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports
  • Prepare written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provide information that is appropriate for the purpose and the intended audience
9

Skills For Veterans Service Representative Rating Resume

  • Reasoning: Identifies regulations,laws, principles, or relationships that explain facts, data, or other information; analyzes information presented and makes correct inferences and conclusions
  • Self-Management: Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives
  • Oral Communication: Expresses information (facts, decisions, ideas) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others, attends to nonverbal cues, and responds appropriately
  • Make sound, well-informed, effective, and timely decisions based upon analysis of information
  • Claims Processing for a State or Federal Agency
10

Skills For Veterans Service Representative Resume

  • Insurance Positions which include Disability Insurance Claims Specialist
  • Social Security Claims Specialist,
  • Staff Registered Nurse, Physician, Physician Assistant, and Lawyer when the position involved evaluating medical evidence, collaborating with a multi-disciplinary team, and applying case management principles
  • Interpret and apply established guidelines, regulations and procedures to determine claimant eligibility for services and benefits.
  • Knowledge of human resources management systems administered on merit principals
  • Analyze (i.e., review and evaluate), comprehend, and apply decisions derived from a variety of data or complex information
  • Establish and maintain effective communication (oral and written) with persons both within and outside an organization, from many different backgrounds, and with different levels of education and competence

List of Typical Responsibilities For a Veterans Service Representative Resume

1

Responsibilities For Rating Veterans Service Representative Resume

  • Communicate orally with customers both within and outside of an agency/organization to provide quality customer service
  • Gather and analyze information or data and make decisions and/or recommendations
  • Skill in oral and written communication which includes the preparation and explanation of reports, decisions, inquiries or letters to individuals with varying levels of understanding
  • Independently interpret and apply complex regulations, principles, and concepts to analyze information in order to make sound conclusions
  • Independently perform assigned tasks within established time frames
  • Establish goals, priorities, plan, control, organize, assess status, identify viable solutions and ability to formulate and implement in-service training programs. This includes: a thorough understanding of Human Resources Management, EEO and Partnership Agreement
  • Understand and further management goals as these affect day-to-day work operations; AND
  • Develop improvements in, or design new work methods and procedures
  • Demonstrate experience interpreting, regulations and applying laws required to explain, evaluate and recommend determinations of eligibility to claimant requests for services and benefits
2

Responsibilities For Supervisory Veterans Service Representative Resume

  • Claims Processing for a State or Federal Agency,
  • Knowledge of federal laws pertaining to compensation, pension and VA regulations and procedures that implement these laws to accurately rate claims
  • Insurance Company, Worker's Compensation, Disability Retirement or Pension Program
  • Quality Assurance Specialist Auditor
  • Knowledge of human resources management systems administered on merit principles
3

Responsibilities For Veterans Service Representative Rating Ctap Eligibles Resume

  • Analyze, manage, and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates
  • Analyze (i.e., review and evaluate), comprehend and apply decisions derived from a variety of data or complex information; and
  • Establish and maintain effective communication (oral and written) with persons both within and outside an organization, from many different backgrounds and with different levels of education and competence
  • Assign and review work of subordinates, train and work effectively with individuals from a variety of backgrounds and with different levels/areas of training
  • REASONING: Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions
  • SELF-MANAGEMENT: Displays a high level of initiative, effort and commitment towards completing claims and other assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives
  • ORAL COMMUNICATION: Express information to individuals or groups effectively, taking into account the audience and nature of the information; listens to others; asks questions and gains or shares information
4

Responsibilities For Veterans Service Representative Rating Resume

  • Interpretation of laws, rules, and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance, or perform auditor functions
  • Examples of specialized experience would typically include, but are not limited to
  • Mandatory off-site multi-week training sessions
  • Guide and counsel employees on technical and administrative matters
  • Understand and implement management goals that affect day-to-day work operations
5

Responsibilities For Veterans Service Representative Resume

  • ORAL COMMUNICATION: Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to the claims review process
  • COMPUTER SKILLS:Uses computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports
  • Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies
  • Worker's Compensation Specialist
  • Decision Review Officers
  • Express ideas and facts to individuals and/or groups in an effective manner, taking into account the receiving audience and the technical, sensitive, or controversial level of the information being communicated. Makes clear and convincing oral presentations and listens to others. Attends to nonverbal cues and body language, responding appropriately in the situation
  • One (1) year of specialized experience equivalent to at least the next lower grade (GS-07). Specialized experience is defined as experience which required interpretation of legal and medical documentation to determine claimant's eligibility for services and benefits programs. Examples of specialized experience would typically include, but are not limited to

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