Unit Support Resume Sample

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Hallie Krajcik
61749 Padberg Trail,  Chicago, IL
+1 (555) 820 4880

Work Experience

Business Unit Support Manager
04/2016 - PRESENT
Detroit, MI
  • Maintain an active log of Operational Risk Incidents
  • Support regular production of Bank business operational performance metrics
  • Manage suitable approval and review processes for quality assurance of key deliverables
  • Ensure communication, liaison and collaboration between the business and other functions (e.g. Legal, Compliance, Risk, Finance, IT, Operations)
  • Perform ‘root cause’ analysis of issues identified during data analysis and produce set of practical recommendations for management review
  • Help develop repeatable business analytics for Bank portfolio and establish trend projections
  • Co-ordinate development of discussion materials for decision making
  • Responsible to ensure customers’ inquiries, requests and transactions are carried out and executed accurately within turnaround time
  • Manage first level problems and ensure issues highlighted by customers are resolved effectively and promptly to customer’s satisfaction
IPB Consumer Bank Support Unit
05/2011 - 03/2016
Dallas, TX
  • Review and improve unit’s working processes in line with the bank’s compliance guidelines
  • Create Sourcing strategies for sourcing projects
  • To support and assist the US management team in coordinating all the required approvals for client’s KYC profiles and responsible for review and approve/reject all level one OneSource submissions to ensure quality and consistency in the IPB US AML procedures
  • Lead improvement projects to streamline the Customer’s Risk Profile improvement and AML alerts processes
  • Business and Financial Acumen: Thinks critically about the marketplace and future trends to better understand the company’s competitive position and competitive advantage
  • Equip and execute a process fully accepted by Citi’s Regulators. The CBSU Director manages multiple Operational functions throughout the US and Costa Rica with 1,000+ employees
  • Ensure that the business unit’s Self-Assessment Checklist, MCAs and procedures manuals are updated
Consumer Business Support Unit-analyst
07/2006 - 03/2011
Boston, MA
  • Equip and execute a process fully accepted by Citi’s Regulators
  • Ensure CDD’s are closed within the required SLA with no breaches
  • Solid understanding and work experience with globally applicable (e.g., USA PATRIOT Act) and local AML/KYC regulations, associated risks of non- compliance and changing dynamics, including knowledge of KYC processes
  • Excellent time management skills - ability to conduct client-impacting work and respond to urgent requests, queries and escalations in a timely manner throughout the client lifecycle
  • Good understanding of collaborative approach
  • Promote and engender teamwork
  • Understand wider objectives, recognize when change is required
  • Experience in banking, finance or law
  • Understanding of Bank’s policies and procedures


Fairleigh Dickinson University - Metropolitan Campus
2001 - 2006
Bachelor's Degree in Communication

Professional Skills

  • Demonstrates good written and verbal skills
  • Excellent communication, flexibility to be team player with nursing
  • Excellent communication, flexibility to be a team player with nursing
  • Excellent communication flexibility to be team player with nursing
  • Excellent communication, flexibility to be team player with nursing and OR techs
  • Previous clerical experience in acute care
  • Completion of Basic Dysrhythmia Course prior to offer of employment

How to write Unit Support Resume

Unit Support role is responsible for finance, excel, microsoft, acute, basic, compliance, analysis, sourcing, liaison, metrics.
To write great resume for unit support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Unit Support Resume

The section contact information is important in your unit support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Unit Support Resume

The section work experience is an essential part of your unit support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous unit support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular unit support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Unit Support resume experience can include:

  • CT CPRBLS - Basic Life Support - AHA
  • CPR Heartsaver Certification

Education on an Unit Support Resume

Make sure to make education a priority on your unit support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your unit support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Unit Support Resume

When listing skills on your unit support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical unit support skills:

  • Work in high pace environment both cleaning, transport and bio management to meet between case cleaning metrics
  • Work in high pace environment both cleaning/transport
  • Pass a criminal background and an airport /TSA background check
  • Able to transport patient
  • CT CPRBLS = Basic Life Support CPR
  • Able to assist patients and staff with notary services

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