Order Support Resume Sample
Ruthie Hodkiewicz
67961 Christiansen Cape,
Philadelphia,
PA
+1 (555) 145 8784
Work Experience
Order Support Specialist
08/2015
-
PRESENT
San Francisco, CA
- Notify Account Executive’s and other appropriate team members of all order activities including, order dates, completions, cancellations & not-done’s
- Acting as interface between the market and the factory when maintaining the order queue
- Support with planning and swapping orders
- Perform order and Customer Adaption (CA) changes
- Improve the order to delivery process together with the markets
- Monitor CA and AD requests together with the technical sales engineer
- Give the markets support in OM
Order Support
05/2009
-
04/2015
Houston, TX
- Support the program planning process
- Provide the dealer network and market company with guidelines
- Contribute and take an active part in Order Support development
- Actively work with the business plan for your region
- Follows Company established guidelines and procedures for reviewing, researching and resolving SAP store tickets, notifying the store when resolved
- Provide excellent customer service and return all calls within, or before specified time frame; projecting a professional company image at all times
- Communicates and coordinates with internal departments, including store managers/regional managers when necessary for ticket / customer related issues
- Research / process internet orders and provides proactive communication to customers about order delivery, or product availability concerns as needed
Wealth Management Trade Order Support Analyst
04/2006
-
01/2009
Detroit, MI
- Prepares and processes Direct Ship requests serving the needs of our customers
- Educate customers on the subject of wood flooring terminology, features and benefits of products in order to improve customer’s product knowledge as well as installation requirements and ensuring customer satisfaction; these abilities are essential
- Liaise with customers and colleagues in other departments to resolve discrepancies via telephone, email and in person
- Follow the predefined KPI’s around order book stability and take actions for improvements
- Follow up the predefined SLM’s (service level measurement) and take actions for improvements
- Maintain 98.5% service level on Monthly basis (To Market)
- Ensure 95% of shipments cleared on time (clearance on-time - as per agreed SL)
Education
Marymount California University
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong communication skills both written and in speech
- Excellent problem solving abilities and attention to detail as well as strong desire to learn
- · Effective listening skills
- Strong understanding of the trading and trade compliance processes required
- Excellent understanding of regulatory compliance and reporting requirements
- Strong understanding of the trading and trade compliance processes
- Experience with Database Management, SAP, Ticketing System, MS Office (Excel, Word, and Outlook), Complaint Management Systems, and Internet savvy
How to write Order Support Resume
Order Support role is responsible for languages, database, credit, training, auditing, shipping, trading, reporting, design, research.
To write great resume for order support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Support Resume
The section contact information is important in your order support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Support Resume
The section work experience is an essential part of your order support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Support resume experience can include:
- Multi tasking and prioritization skills
- Very good languages skills. Fluent English and Swedish are required
- Self-motivated & passionate with ability to work effectively in a highly automated & collaborative environment
- Perform appropriate benchmarking within the industry to enhance customer experience strategy, programs and performance
- Good knowledge of Microsoft Office and ability to quickly learn new systems
- Proven track record to meet or exceed targets and goals
Education on an Order Support Resume
Make sure to make education a priority on your order support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Support Resume
When listing skills on your order support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order support skills:
- Build good working relationships with stakeholders. Developing constructive and cooperative working relationships with others, and maintaining them over time
- Possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers
- · Excellent time management skills and ability to meet tight deadlines
- Strong relationship management skills and the ability to explain complex technical concepts
- Respond quickly and effectively to policy, processing, environmental and reporting changes
- Previous customer service experience and a commitment to provide excellent library service
List of Typical Experience For an Order Support Resume
1
Experience For Order Support Specialist Resume
- Strong productivity and accuracy
- Creating work orders and processing billings for electronic subscription and renewal orders
- Extraordinary follow through and organizational ability
- Handle specification deviation claims
- Service minded, motivated and determined to reach agreed objectives
2
Experience For Customer Care Order Support Manager Resume
- Work independently, to take initiatives and to drive changes
- Fluent in English and Swedish. Additional languages and more advanced cultural knowledge and are both considered an asset
- Eager to continuously learn and grow within your job
- Communicate with our current and prospective customers via phone and email to support and prepare customers for their vehicle purchase
- Accurately record customer conversations consistently and efficiently in our Customer management tools
3
Experience For BC Advanced Order Support Specialist Resume
- Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
- Provide information about the products and services
- Document and update customer records based on interactions
- Build rapport with clients Be a team player
- We want teammates with a proactive, never-fail attitude in the face of adversity and ambiguous situations
4
Experience For Senior Order Support / Audit Representative Resume
- Creation of manual invoices for customers
- Identify and resolve any potential issues associated with processing these orders in both an accurate and timely manner which can include direct customer contact and/or consulting with sales representatives, or vendors
- Regular self quality check of orders
- Grasp new business systems
- Product structure knowledge
- Use of SalesForce.com
- Policy / T&C’s
List of Typical Skills For an Order Support Resume
1
Skills For Order Support Specialist Resume
- Tax, accounting, and audit practitioner experience OR
- Have satisfactory or better performance in all work areas for the 6 months prior to the date of the job posting; and
- Have satisfactory or better attendance for the 6 months prior to the date of the job posting
- Experience with recent version of Microsoft operating systems and Office, specifically Excel and Word
- Good understanding of the Truck Sales Process
2
Skills For Customer Care Order Support Manager Resume
- Demonstrates flexibility and is a team player
- Strong time management and organization
- Experience in customer service interface/relations
- Proven ability to build requirements, in partnership with the business line
- Experience in a customer/technical support environment
- Experience in the acquisitions module of an integrated library system
3
Skills For BC Advanced Order Support Specialist Resume
- Work experience in a highly automated production environment
- Conduct training per specialized needs and act as a training/coaching contact for others
- Responsible for auditing updating and maintaining specialized user documentation as assigned
- Updates job knowledge by participating in training of new products, procedures and systems
- Add, subtract, multiply and divide in all units of measure (including square footage), using whole numbers, common fractions, and decimals
- Prepares and develops training sessions for internal processes working with Department Leads or Management
- Act as an interface between the market and the factory when working proactively with the optimizing order book
4
Skills For Senior Order Support / Audit Representative Resume
- Plan to maximize and leverage phone time, adhering to activity metrics, call flows, and utilizing available resources to solve issues quickly and efficiently
- Documentation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
- Use of tax and accounting software
- Knowledge of Volvo planning tools, commercial and technical sales systems
- Handle customer and internal relationships, Ability to apply leadership/ management according to Volvo culture and values
- Ensure 95% of shipping plans accuracy @ M-1
- Responsible for handling escalated issues and inquiries
- Assist the dealer in using sales and order systems
5
Skills For Customer Order Support Specialist Resume
- Accurate in administrative work and comfortable with multitasking
- We want customers to feel comfortable and excited about joining the Tesla family
- Develop and maintain a knowledge base of the evolving products and services
- High level of accuracy with an eye for detail
- Handles customer issues in the best interest of both the customer and company
- Use of Microsoft Excel at an intermediate level
- Knowledge of Microsoft Access, with ability to update and query Access database
6
Skills For Order Support Volvo Trucks Resume
- Multinational and state of the art technical environment
- An attractive location within the Volvo Group
- A sustainable organization with continuous personal development
- Maintain or exceed quality and quantity performance standards
- Maintain high level of confidentially with products and customer data
7
Skills For Gulf Order Support Coordinator Resume
- Medical, dental and vision coverage after 91 days
- 401(k) savings plan with company match after 91 days
- On-site card shop discount
- Multi-task and work as part of a project team
- Use of SAP or similar ERP systems
- · 3 or more years of related office experience in one of the following areas: Customer Service, Sales Support, Financial Data Entry, General Accounting, or Order Processing
- · Proficient in all Microsoft Software
- · Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization
8
Skills For Wealth Management Trade Order Support Analyst Resume
- · Ability to work in a fast paced, high pressure environment
- Some knowledge of CCH/WK products
- Define and develop meaningful key performance indicators to monitor, track and trend customer experience performance to include the design and execution of a customer experience dashboard
- Lead the coordination of customer delivery and experience programs between internal key stakeholders and customers to leverage customer journey understanding for direct application to internal improvement and value stream activities
- Develop and build in partnership with other customer experience leaders multiple culture initiatives to include a CX Captain program, maturity roadmaps, and strategies to repeatedly use journey map findings (such as journey map placemats, etc.)
- Develop with key partners and customer experience leaders, a comprehensive and repeatable/sustainable communications program regarding findings
- Lead and/or participate in new program and/or project initiatives related to customer experience strategies, systems, people, process or improvements to drive brand loyalty and revenue growth
- Good understanding of the sales organisation and sales environments
9
Skills For National Order Support Coordinator Resume
- General Volvo product knowledge
- Resolve all Member issues within the established Service Level Agreement timeframe, based on the department’s policies and procedures
- Receive, document, research and resolve Receiver’s/Return Merchandise Authorizations from the Los Angeles and Memphis Distribution Centers
- Process all order entry and customer account maintenance transactions in applicable back-office or support systems as assigned
- Perform all necessary order entry/transaction review, research and calculation tasks to ensure the quality of order/transaction output
- Deliver professional level of customer satisfaction consistent with organizational and customer needs
10
Skills For Trade Order Support Analyst Resume
- Research, reconcile, and respond to customer account inquiries
- Keep up to date on new processes, systems, system changes and promotional campaign offers and use that knowledge to produce accurate work
- Answer questions for internal and external customers by phone and written correspondence
- Review processed work for quality assurance
- Prepare procedural documentation on an as needed basis
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