Travel Administrator Resume Sample
Aditya O'Keefe
9310 Roel Inlet,
New York,
NY
+1 (555) 835 9902
Work Experience
Travel Administrator
10/2017
-
PRESENT
Philadelphia, PA
- Perform general administrative functions (i.e. letters, FedEx, calendaring) and provide back-up to the Lead Program Administrator for Foreign Travel Personal Security Plans, International Purchase Requisitions
- Approve new travel card for associates who have had their card deactivated due to nonpayment; required manager’s guarantee
- Work independently with Concur to administer changes and updates within Concur’s system to improve reporting requirements set by company guidelines
- Create extensive monthly dashboards that are used to monitor progress, drive improvement projects and forecast annual program results
- Facilitate changes to the credit card and Travel and Expense policies
- Analyze spend data and process metrics to proactively recommend program improvements and identify risks
- Respond to daily incoming calls and emails to internal helpdesk regarding ACU Travel & Expense and credit card program
- Setup training seminars relative to ACU Travel & Expense (for new employees and ongoing)
- Provide education and guidance to stakeholders regarding value of adopting and complying with policies, procedures, tools, and processes
Travel & Expense Administrator
07/2010
-
06/2017
Detroit, MI
- Assist in period-end and year-end closing as needed System Functions
- Monitors wire and ACH payment templates, physical check inventory and petty cash
- Assists with bank system security administration for current and new users
- Provides routine metrics of global system access
- Dealing with travelers’ queries and problems
- Responsible for Promoting a positive influence in the community and participating in company sponsored events
- Supervises and schedules Bus Greeters
Travel Expense System & Credit Card Administrator
12/2007
-
05/2010
Phoenix, AZ
- Administer and maintain thorough knowledge of player tracking system and its components
- Confirm the validity and implement the redemption of promotional eBonus codes in ACSC associated with the Hollywood Casino Jamul Bus Program in conjunction with Player Services’ already established procedures, as well as utilization of accessing the database to measure the results of the program
- Responsible for planning and execution of Community Outreach activities, including meeting planner tours and trade shows. Serve as property ambassador and develop relationships with bus companies and guests to maximize opportunity for personalized service and return visits
- Assists and supports Bus Greeter Team members in welcoming motor coach groups
- Oversees and/or participates in various promotional activities of the Marketing Department as required
- Maintain accurate and timely documentation of employee performance and department incidents
- Experience in managing travel & expense program or related
Education
Grand Valley State University
2001 - 2006
Bachelor's Degree in Management
Professional Skills
- Excellent oral/written communication skills to communicate internally and externally. Strong critical thinking and problem solving skills
- Strong computer skills including Microsoft Office Suite. Demonstrated ability to use in-house programs
- Strong verbal and written communication skills and ability to effectively communicate with both finance and non finance professionals
- Work independently with excellent planning and organization skills
- Possess strong English communication skills (written and verbal)
- Excellent organizational, verbal and written communication skills and a proficient knowledge of MS Office, particularly Excel and Access
- Good team work, communication and presentation skills, including ability to work with remote teams
How to write Travel Administrator Resume
Travel Administrator role is responsible for finance, reliability, organization, excel, planning, credit, training, database, procurement, auditing.
To write great resume for travel administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Administrator Resume
The section contact information is important in your travel administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Administrator Resume
The section work experience is an essential part of your travel administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Administrator resume experience can include:
- Experience with using Concur Premier
- Valid Driver’s license and safe driving habits
- Provide travellers with the most cost-effective travel options according to the requirements submitted in the travel request form
- Provides travelers with the most cost-effective travel options according to the requirements submitted in the travel request form
- Demonstrated ability to work independently and juggle multiple competing tasks and demands
- Experience working with Concur Travel and Expense
Education on a Travel Administrator Resume
Make sure to make education a priority on your travel administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Administrator Resume
When listing skills on your travel administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel administrator skills:
- Excellent problem resolution and diplomacy skills; able to work in a fast-paced, dynamic environment
- Strong administration skills (Microsoft Outlook, Word etc)
- Exceptional interpersonal skills to interact with individuals at all levels in the organization
- Exceptional interpersonal skills to interact with customers, executives, board members, and individuals at all levels in the organization
- Experience arranging domestic and global travel, including Concur Expense Reporting
- Analytical experience working within a budgeting tool and travel system
List of Typical Experience For a Travel Administrator Resume
1
Experience For Travel & Expense Administrator Resume
- Concur travel and expense reporting experience
- Proven ability to complete tasks with constrained deadlines
- Manage and respond to customer service issues with all levels in the organization in a timely and effective manner
- Ad-hoc reporting requests from Controllership or Business
- Concur system alerts – notifying business/ or specific user groups re system problems
- Evaluate system and program enhancements to maximize annual rebates per the contract
2
Experience For Travel Card Administrator Resume
- Respond promptly to card member issues escalated from compliance and personal spend activities
- Contact end users as necessary to ensure credit card expenses are submitted and approved on a timely basis in accordance with company policy and Finance deadlines for interim and year end reporting
- Meet with employee, supervisor, and HR related to escalated account issues
- Maintain all documentation is secure a location and keep all documentation personal and confidential
- Perform analysis of travel and Government Travel Credit Card (GTCC) transactions
3
Experience For Travel Expense System & Credit Card Administrator Resume
- Act as a liaison between organization Lead Defense Travel Administrator (DTA) and subordinate commands
- Resolve issues with employees and/or their managers related to expense reimbursement submissions
- Assist employees in the proper utilization of the Expense Management Tool, including development and communication of training documents and hands on training of employees
- Review and prepare for payment, all related Business Travel Account (BTA) and other travel related invoices ensuring correct data. Work with the Travel Agency to remediate issues with the BTAs and others
- Participate, where required, in month end and quarter end close process including calculating and preparing month and quarter end accruals
- Arrange for direct billing of hotels and/or rental cars and reconcile related monthly statements
- Compile, analyze, and report expense reimbursement data to assess accuracy, completeness, and conformance to standards and policies
4
Experience For Group Travel Administrator Resume
- Assist in or Manage the Gift Card, High End Gift and Trend Micro Gamification systems and processes as needed
- Assist in both Purchase to Pay and Travel Related areas as required,
- Execute ad-hoc assignments/projects as necessary
- “Team” player who can interact well with all employees
- Ensure users follow the corporate travel and expense policies and procedures
- Provide User Support for the Concur System
5
Experience For Travel & Entertainment Administrator Resume
- PC literate(Microsoft Excel, Microsoft Word, Microsoft Powerpoint)
- Respond to travel requests in a timely and professional manner
- Make sure all tools are managed with accuracy and store all historical data
- Languages spoken: English – Advanced level, French – Intermediate Level,
- Abilities to use different PC tools
- Travel Administrative support to all areas on site
- Organisation of outward travel and client visits to the Tranent site
6
Experience For Travel & Expenses Administrator Resume
- Responsibility for support of various cross-site business processes
- Work well with staff at all levels and in different departments
- Responsible for the day-to-day operation to include development of travelers? profiles and organizational data, routing lists, reporting budgetary and document flow procedures in DTS
- Monitor functional aspects of the DTS to ensure continued successful operation
- Match expense report receipts with entries and short-pay any violations
- Complete employee weekly travel uploads to Egencia and Concur, ensuring that any errors are corrected. Once upload is verified, send credentials to new travelers
- Update various Excel spreadsheets as needed with new hire, termination, and expense denials
- Provide oversight and serve as the first point of contact for employees and their travel expenses / questions
- Assist in compliance activities
7
Experience For Corporate Card & Travel Administrator Resume
- Review of expense reports for compliance with Company policies as needed
- Provides information in response to routine questions and serves as an escalation point for other staff
- Run system reports as needed
- Provides recommendations on process enhancements and opportunities.
- Support the client in all administrative aspects of meeting planning including negotiating best rates with hotels and reviewing flight information. Answer questions based on the client’s specific travel policy. Assist in the recommendation and implementation of travel policies and procedures
8
Experience For Travel & Accommodation Administrator Resume
- Manage travel profiles and data feed into the company’s travel tools
- Maintain and promote superior client relations at all times
- Maintain a well organized, professional, customer focused, and customer friendly Travel Services department by administering overall support to the Travel Manager
- Control Hotel Credit Card Authorizations. Maintain/Code Credit Card BTA statements to insure Cards remain active
- Understand and communicate the importance of client safety and security, expense procedures, and points of contact
9
Experience For Senior Travel Administrator Resume
- Assist with Global Travel and Expense support questions
- Monitor Global Travel and expense mailbox
- Demonstrates initiative and the ability to organize and prioritize work. Ability to multi-task and maintain accuracy with details. Ability to work well independently and as well as within a team. Maintains discretion in handling of confidential matters
- Responds to travel requests in a timely and professional mannerMakes sure all travel requests and bookings comply with the Emerson EU and local travel policy
- Trains cardholders on the Citibank’s Citi-manager VISA system/Concur
- Solution expert for Travel and Expense in the US
- Review submitted expense reports for policy and legal compliance
10
Experience For Travel & Credit Card Program Administrator Resume
- Develop best practices within the US in support of the globalization of Travel Services
- Communicate updates to travelers as needed
- Hold all levels of the business accountable to a culture of compliance
- Monitor non-compliance and escalate as needed
- Provide Ad hoc and standard reports to support business needs
- Able to take initiative and work with limited supervision
List of Typical Skills For a Travel Administrator Resume
1
Skills For Travel & Expense Administrator Resume
- Relevant experience in basic accounting or accounts payable
- Experience of working in a high-paced office environment
- Good working knowledge of MS Office programs such as Outlook, Word and Excel
- Excellent attention to detail and ability to follow through to resolution on issues
- Able to demonstrate a high level of discretion and confidentiality
- Experience in a similar coordination, admin or office support role would be an advantage
2
Skills For Travel Card Administrator Resume
- Experience with military travel
- Show a valid passport to travel within Europe and the US, as needed
- Hands-on experience with Payroll, A/P, or Concur required
- Manager changes – validation required from HR
- Cost Centre changes - validation required from HR
- Email validation – i.e. a user reports that they have not received email alerts, or have not actioned a request re a rejected payment
- Experience with Travel and Expense (T&E) program and policies
- Experience with Anaplan and its key features
- Experience with databases and data management systems, particularly Human Logistics and SAP, would be an asset
3
Skills For Travel Expense System & Credit Card Administrator Resume
- The ability to prioritise workload and work towards deadlines
- Good knowledge of Microsoft Outlook, Office, PowerPoint and Word
- Languages spoken: English – Advanced level, French – strong asset
- RockeTrip management experience
- Two years of administrative and travel industry experience
- Providing business support through accurate and timely management of travel
- Providing monthly monitoring to ensure limits are suitable
- Working with Human Resources or management over an employee to ensure cards are cancelled upon termination
- Provide quarterly training to DTA's and Approving and Reviewing Officials
4
Skills For Group Travel Administrator Resume
- Assists executive team with processing travel bookings and expense report filing
- Clarify policy, provide training and guidance on T&E business practices and expense reporting processes to employees
- Maintains the correct Lines of Accounting in DTS to corresponding fiscal year budgets
- Process expense reports for North American by reviewing details and comparing them to the Travel and Expense Reimbursement policy
- Manage the Expense Reimbursement system/tool on a day to day basis including maintaining the master file of employees, cost centers, rules, etc
- Assist with central bill reconciliation, receipt matching, ad hoc travel reporting, and portal maintenance
5
Skills For Travel & Entertainment Administrator Resume
- Assist with onboarding new employees. Develop and implement training/newsletters for travelers and administrators. Coordinate administrative lunch and learns
- Reviews and audits expense reports to ensure compliance with company policies and reporting requirements
- Provides guidance and develops training tools to help current and new employees navigate the NN travel and expense management process
- Develop and maintain relationships with internal and external business partners while offering unsurpassed customer service
- Troubleshoot issues with OBT (Online Booking Tool), TMC (Travel Management Company), & Credit Card provider
- An eye for the detail and getting it right first time
- Familiarity with banking and/or card management programs
6
Skills For Travel & Expenses Administrator Resume
- Payment rejections / Cashiering and R2R queries
- Admin for setting up delegates
- Create, review and update Standard Operating Procedures for local Defense Travel System and GTCC processes
- Maintain database of personnel according to role in Defense Travel System and ensure documentation is on file
- Perform expense report and approval as per expense auditing policies and procedures
- Assist with system changes and testing as needed
7
Skills For Corporate Card & Travel Administrator Resume
- Organise international travels in terms of: flights, car rentals, hotel booking
- Provide travellers with corresponding travel documentation (by email or online via viewtrip) like itinerary and e-ticket, hotel or rental car confirmation
- Occasionally interact with 3rd party suppliers regarding the requisition of specific travel services
- Responsible for monitoring various reports such as pre-suspension report, activity report, and delinquency report
- Serve as a Subject Matter Expert for the functionality of expense report platform, corporate credit card program and travel booking platform
- Responsible for system administration for expense report platform, corporate credit card program and travel booking platform
8
Skills For Travel & Accommodation Administrator Resume
- Supports audits of T&E expenses, including internal and external
- Assist in driving Travel Behaviors, Policy Awareness, and provide Audit reports
- Organizes international travels in terms of: flights, car rentals, hotel booking, train and taxis
- Provides travelers with corresponding travel documentation like itinerary and e-ticket, hotel, taxi, train or rental car confirmation
- Manage highly sensitive and confidential information
- Administers Concur’s Travel and Expense program
9
Skills For Senior Travel Administrator Resume
- Serves as the primary point of contact for expense report, travel and corporate credit card processes
- Works closely with employees and administrative staff to address concerns and troubleshoot issues in order to improve booking compliance and drive overall process adoption
- Ensures users are properly trained in the use of Concur system
- Updates employees and approver profiles in the travel management system
- Investigates and assists employees with fraudulent card claims
- Follow Associa’s mission, ethics and values in every work task and business interaction
- Conduct expense report audits to ensure submissions comply with company policy, are coded accurately, and are supported by appropriate documentation
10
Skills For Travel & Credit Card Program Administrator Resume
- Identify recommendations for updates to the T&E policy based on practical application of business practices and feedback from stakeholders. Assist management with regular reviews of policy and with communication of changes to employees
- Identify and perform system configuration changes to ensure T&E practices comply with T&E policy
- Manage employee card program, including program administration, day-to-day coordination with card company, the oversight of individual corporate credit cards to qualified employees, and the reconciliation, accrual, and payment of employee card accounts
- Review and track travel approvals within and outside of primary travel approval system
- Other ad hoc projects, as required
List of Typical Responsibilities For a Travel Administrator Resume
1
Responsibilities For Travel & Expense Administrator Resume
- Reporting and auditing (initially until handed over to IBM)
- Extreme proficiency with MS Office tools (PowerPoint, Excel Word), SAP, and other CRM tools
- Qualified in Defense Travel System (DTS)
- Self starter who is motivated to work under own initiative when required
- Professionally interact with employees and management
- Well oriented in Cargotec’s Code of Conduct, Vision and Strategy
2
Responsibilities For Travel Card Administrator Resume
- Have a holistic view, understand and analyze consequential relations from different perspectives
- High level interaction between different teams – Finance, Business Units, HR and Procurement
- Exposure to operational members of the organisation. There are further opportunities to take on various pieces of ad hoc work
- Advances administration (leavers and residual balances)
- Proxy admin support (when users contact the Helpdesk for support, the Administrator can log into their account in order to view the issue and assist with resolution)
- Requests from users to recall submitted claims
- Ad hoc activities as required by the Finance Centre of Excellence Management team
- Familiarity with travel and airline codes
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