Technical Support Consultant Resume Sample
Johnnie Lubowitz
6003 Prudence Knoll,
Detroit,
MI
+1 (555) 569 9492
Work Experience
Senior Technical Support Consultant
08/2015
-
PRESENT
Boston, MA
- Demonstrates integrity by modeling the UN’s values and ethical standards
- Carrying out support activities via telephone, email, chat and remote connections
- Managing phone calls with confidence always providing helpful assistance while maintaining a positive and professional tone
- Entering inquiries and updates into StarRez CRM system & development database
- Tracking and documenting chargeable work completed
- Following escalation management processes
- Proactively asking questions and seeking assistance when needed
- Documenting new procedures learned
- Sharing knowledge with colleagues
Technical Support Consultant
12/2011
-
02/2015
San Francisco, CA
- Bringing ideas to the table
- Seek to exemplify StarRez culture and values of customer service
- Troubleshooting - using solid logic and analytical thinking
- Able to effectively communicate via written and verbal correspondence
- Process-minded - seeks out ways to improve process and procedures
- Displays commitment and dedication within all aspects of work
- Customer-focused with an eye for detail
- Vibrant, enthusiastic, and results-driven
Asset Management Technical Support Consultant
10/2007
-
10/2011
San Francisco, CA
- Able to manage multiple projects and customers
- Work effectively in a team or independent work environment
- Assist customers including End Users, Electricians, End Users, Resellers, Consultants, and Contractors with product selection and configuration
- Provide technical product application support for Single Phase Product Lines
- Deliver technical support to customers and assist in developing new business opportunities
- Develop solutions to technical problems utilizing Schneider's vast product portfolio
- Deliver information to improve and enhance customer experience
- Advocate for customers to seek a suitable solution or work around that meets the needs of the customer
Education
University of Delaware
2002 - 2006
Bachelor's Degree in Computer Science Plus
Professional Skills
- Problem Solving Skills, Strong Communication Skills, Planning & Organizational Skills
- Strong communication skills including writing, listening and questioning; strong interpersonal skills with ability to establish rapport quickly
- Exhibit excellent problem solving skills, interpersonal and organizational communication skills, and proficiency in a multitude of software platforms
- Excellent communication skills in English & Japanese, with good interpersonal and customer engagement skills
- Demonstrate empathy and excellent listening skills
- English communication skills are mandatory (additional language skills would be beneficial)
- Strong interpersonal and communications skills, public speaking and technical writing
How to write Technical Support Consultant Resume
Technical Support Consultant role is responsible for technical, customer, english, interpersonal, software, consulting, java, drive, technology, analytical.
To write great resume for technical support consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Consultant Resume
The section contact information is important in your technical support consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Consultant Resume
The section work experience is an essential part of your technical support consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support Consultant resume experience can include:
- Excellent oral and written communication skills with an ability to influence others and gain acceptance for your ideas, sometimes in sensitive situations
- Technical skills and understanding of dairy calf & heifer and industry trends
- Relevant experience desired (less or no experience also accepted)
- Becoming an expert in Adobe Web Experience Management software based solutions & technologies, coach other team members
- Striving to improve product and service quality to enhance customer experience
- Experience working in a customer-facing support role dealing with enterprise IT customers
Education on a Technical Support Consultant Resume
Make sure to make education a priority on your technical support consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Consultant Resume
When listing skills on your technical support consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support consultant skills:
- Effectively work as a part of a team and team building skills
- Good writing skills to create knowledge-base articles, case documentation, and escalations to engineering
- Strong technical skills and understanding of dairy transition and lactation cow nutrition and the dairy industry
- Excellent client – facing skills
- Solid Analytic and consulting skills
- Hands-on problem solving skills with a strong drive to deliver quality work
List of Typical Experience For a Technical Support Consultant Resume
1
Experience For Senior Technical Support Consultant Resume
- Displays very good trouble shooting skills
- Customer service experience required with proven track record of strong customer focus
- Taking ownership of the bugs and validating the fixes of these bugs before deployment to the customer
- Experience of working in petroleum planning, scheduling or blending in a refinery, is desired, but a role as a Process Engineer is also suitable
- Experience in providing support for e-mail, anti-virus and spyware removal
- Assist Customer in validating data discrepancy issues related to DMA Reports
- Good understanding of relational database principals and technologies
- Experience within a customer facing role an advantage
- Good working knowledge of core Microsoft Office software (Excel, Word, Powerpoint)
2
Experience For Principal Technical Support Consultant Resume
- Assess and triage, escalating issues beyond experience/knowledge level
- Strong customer service sense
- Highly computer literate with excellent and demonstrable knowledge of technologies applicable to area of product coverage (see below)
- Communicate technical processes and concepts to customers of varying skill levels
- Two-Four (2-4) years related experience
- Working closely with other functions, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement
- Delivering “Product Training” to customer on Advanced Process Control and its family of suites. Updating course material for training delivery improvement
- Delivering “Product Training” to customer on InfoPlus-21 and other MES Suites of Products. Updating course material for training delivery improvement
- Understanding and following Coding standards to the requirements
3
Experience For Funds Technical Support Consultant Resume
- Having a fair and controlled backlog – ensuring outstanding cases are followed through to their logical end
- Participating with Product Testing and Working with Development team for Product defect and Enhancements
- Handling complex technical support issues related to our products (learning platform and authoring tool)
- Educating the front line engineers regarding escalation handling procedures
- Performing sensitive investigations while maintaining high levels of confidentiality
- Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams
- Maintaining up to date information on problem resolution in Sales force and keeping customer and line manager up to date on resolution status
- Having a fair and controlled backlog – ensuring cases are followed through to closure
4
Experience For Field Technical Support Consultant Resume
- Documenting known issues and solutions and ensure adequate internal communication of problem resolutions. Conveying customer feedback to management
- Creating new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future
- Providing “Consultative Services” to customers at site for Implementation, Model tuning, Model Audit and Controller performance improvement
- Providing “Consultative Services” to customers at site for Implementation & Onsite troubleshooting with a commitment to complete the task on schedule
- Understanding of BI, ETL, Data Warehousing, OLAP, etc
- Troubleshooting and fixing issues from operational and infrastructure point of view
- Understanding our customers’ product’s usage and being able to report this usage to the Product teams
- Monitoring opened incidents and reporting on their status to the stakeholders
5
Experience For Asset Management Technical Support Consultant Resume
- Working within a customer facing technical team or environment
- Working very closely with colleagues from Technical Support, R&D and other teams within the company
- Understanding and interest in financial markets
- Engaging with internal stakeholders and external customers to resolve issues
- Striving to improve product and service quality and client satisfaction
6
Experience For Senior Technical Support Consultant Epsi Resume
- Submitting accurate timesheets within prescribed deadlines
- Ensuring data capture quality at case and account level in Salesforce
- Adhering to internal policies and procedures
- Respecting and Promote the visions and values of FinAstra
- Undertaking any other task assigned by your line manager
7
Experience For Technical Support Consultant With Swedish Resume
- Learning the product in-depth (technical)
- Willing to work on Philippine holidays, shifts or be assigned on “after hours” rotation
- Demonstrating APC Solutions and its features to customers for “Sales support” and new “Version Adoption”
- Willing to Travel 30-40 % time and no restriction to travel local and Abroad for business needs
- Demonstrating MES Solutions and its features to customers for “Sales support” and new “Version Adoption”
- Providing technical support for other AspenTech products
- Handling advanced technical diagnostics : impact and qualification
- Helping our Maintenance teams to understand the issue’s root causes (logs and database analysis, code analysis)
- Interacting directly with our customers on a daily basis via telephone, chat, and, and email
8
Experience For Operational Technical Support Consultant Resume
- Providing a superior level of technical support with a positive and confident approach in a help desk and general support environment
- Working knowledge in at least one database platform (ideally HANA with XSA Engine or ASE) on Linux
- Understanding of geographically diverse environments
- Willing to travel 30-40 % time, both domestic and international
- Providing accurate and complete information to the R&D team, where required, enabling them to fix the software without delay
- Submitting accurate timesheets within prescribed timelines
- Learning the Product in depth (technical)
- Engaging with our internal and external customers to resolve issues
9
Experience For Expert Technical Support Consultant Resume
- Engaging with peers in other product groups to resolve issues that span multiple products
- Maintaining up to date information on problem resolution in Sales force and keep customer and Team Lead up to date on resolution status
- New Hire / Provisioning - Setting up new computer; Installing apps; Transferring data
- Participate in ‘Championing the Customer’ – devising customer profile reports, understanding user base and user workflows, top issues, site visits etc
- Technical Assistance Reporting during all activities including QuTI-P
- Knowledge of Process Modelling and Optimization using LP (Linear Programming), desired
- Unix/Linux operating system including shell scripting
10
Experience For Line Technical Support Consultant Resume
- Knowledge of Process Modelling and Optimization using LP (Linear Programming)
- Collaborate with internal functions such as Marketing, Engineering, Sales, and Quality
- Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality
- Coordinate situation management events by delegating and redirecting cases and calls to appropriate work groups
- Thoroughly describes and documents work using trouble ticketing system
- Gain exposure to slightly complex issues by mentoring with seniors and through self-learning and development
- Graduate of Computer Science, Computer Engineering, Electronics & Communications Engineering, Information Technology, Computer Application, or related courses
List of Typical Skills For a Technical Support Consultant Resume
1
Skills For Senior Technical Support Consultant Resume
- Strong problem-solving skills with proficient attention to detail
- Strong technical skills (eg Linux, Oracle, Couchbase, Docker, Tomcat, SQL, MQ, XML, FIX)
- Strong verbal and written communication skills. Able to communicate with peers and management
- Good oral and written communication skills in the English language
- Be detail-oriented and have excellent presentation skills
- Strong technical skills on, UNIX, Solaris OR Windows
- Excellent customer communication skills via phone, email, chat. Ability to handle critical customer issues with confidence
- Well developed problem solving & decision making skills
- Analysis and Trouble-shooting Networking Skills
2
Skills For Principal Technical Support Consultant Resume
- Hands-on problem solving skills with a drive to deliver high quality work
- Hands-on problem-solving skills with a drive to deliver quality work
- Experience with integrated platform as a service (iPaaS) technology 3+ years of experience with UNIX and Shell Scripting
- Learn (business and technical skills)
- Develop into a subject matter expert on assigned product platforms and utilize your scientific background and experience to provide excellent support
- Of relevant, hands-on experience in life science research, with a strong knowledge of Molecular / Cellular Biology & Biochemistry
- Professional communication skills (written and verbal), particularly over the phone and via email
- Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner
3
Skills For Funds Technical Support Consultant Resume
- Maintaining “High quality of Support experience and KPI” to customers in terms of SLO, Customer satisfaction and Resolution
- Coaching skill for junior consultants
- Experience of working in petroleum planning, scheduling or blending in a refinery
- Experience in a Linux/UNIX environment, including tasks like installing applications, setting up security, and troubleshooting performance issues
- Experience in a Linux / UNIX environment, including tasks like installing applications, setting up security, and troubleshooting performance issues
- Have experience in management and delivering work results, including achievement of progressively higher quotas or other sales related goals
- Experience working in support role in a middle or back office in banking environment
4
Skills For Field Technical Support Consultant Resume
- Good working knowledge of operating systems, digital radiology systems, backups, peripherals and other components
- Experience installing and troubleshooting systems, upgrades, modules and peripheral equipment
- Good understanding of Wide Area Networking technology
- Responsible for testing new product features prior to public release and provide detailed and constructive feedback to core engineering teams as appropriate
- Experience in evaluating and recommending software application tools
- Experience in working in an enterprise VoIP environment and providing support with an associated software tools
- Experience utilizing Help Desk ticketing system such as Web Help Desk
5
Skills For Asset Management Technical Support Consultant Resume
- Experience working and directly interfacing with an offshore development team
- Professional experience developing or supporting finance/treasury products
- Experience using a support ticketing system such as ZenDesk or JIRA
- Experience working within a remote computing environment (VPNs, RDP, etc.)
- Experienced in ERP, business consulting and Management consulting
- Experience in providing technical and problem solving support in a Windows and/or MAC OS environment
- Experience troubleshooting IT infrastructure technologies such as servers, networking, and storage software and hardware
6
Skills For Senior Technical Support Consultant Epsi Resume
- Asset tracking, inventory, recovery, and reporting experience
- Experience performing Capability Mapping
- Experience with PC operating systems including Windows 7 and XP
- Experience with designing and managing field trials
- Experience supporting enterprise systems in a technical environment desirable
- Experience working with RIMS and/or Next Gen desirable
7
Skills For Technical Support Consultant With Swedish Resume
- Experience of the petroleum refining industry
- Three years professional experience in working in a Client Services or IT Help Desk Environment
- Experience in directing student workers to assist with Help Desk tasks
- Experience with all or one of the following Web applications (HTML, Java, XML, CSS, Adobe Creative Suite, WCM and or SharePoint portals)
- Experience with developing APIs or Web Services
- Experience with university or college housing, residential life, or student accommodation/reservation systems
- Good overall business/process knowledge (F&A, CS, Sales, Q&R, Manufacturing)
- Several years’ technical experience within the printing industry
- Good working knowledge of fund management industry and investment markets
8
Skills For Operational Technical Support Consultant Resume
- Previous experience of AspenTech’s Engineering products
- Experience in the modelling of chemical processes
- Provide an outstanding customer experience at all times – live & breathe customer satisfaction
- Development experience including .NET, C#, SQL
- Technical related experience required in technologies such as Web (XML, HTML, etc.), .NET, C, C#, or VB structured programming
9
Skills For Expert Technical Support Consultant Resume
- Strong Knowledge of Windows, iOS operating Systems, MAC OS and Android
- Experience with any monitoring tools like DynaTrace, DC RUM, New Relic, Splunk, etc
- Mobile Iron Development Experience in a health care setting
- Technician and User Training Documentation experience for HP tablets, iPhone, iPad, Windows 10, Mobile Iron, and Blackberry UEM
- Previous experience with technical documentation such as documenting processes for new applications for incident resolution
- Experience working with Senior Level Management on strategic road maps for applications
10
Skills For Line Technical Support Consultant Resume
- Strong understanding of technology solutions across many different platforms
- Strong understanding of TOGAF principals and standards
- Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- The ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
- Knowledge/experience in Refinery process, Cost Estimation and Programming tools (VBA and/or Python) are added advantage
- Experience with nutrition balancing software
List of Typical Responsibilities For a Technical Support Consultant Resume
1
Responsibilities For Senior Technical Support Consultant Resume
- Excellent Communication Skills in English, good interpersonal and customer relationship skills
- Advanced English verbal and written communication skills. Ability to maintain effective customer relations required
- Time management and prioritisation skills to plan and organise work to deliver objectives
- Strong analytical skills and an ability to understand and manipulate complex data
- Solid communication skills and ability to navigate through customers technical issues via phone
- Excellent customer communication skills via phone, email, chat; ability to handle critical customer issues with confidence
2
Responsibilities For Principal Technical Support Consultant Resume
- Build strong relationships with both customer and ABB on-site personnel – make every customer experience positive
- It would be an advantage to have prior experience with Aspen PIMS or Aspen Petroleum Scheduler (Orion),
- Strong Virtual Desktop technology experience with VMWare and Citrix technologies
- Desire to master customer and technical skills in our Customer Care Center
- Farm gate sales skills
- Ideal skills is to be self-motivated to meet deadlines, be organized and to communicate with a global audience
3
Responsibilities For Funds Technical Support Consultant Resume
- Experience working in Windows Server environment (understanding of IIS config and troubleshooting)
- Experience in technical support
- At least two years of related work experience
- Previous experience in the industry is required
- Experience with A3 Flex equipments is mandatory
- Technical related experience required
- Prioritizes tasks and accurately document the nature of the reported problem
- Proactively communicate the status of high-priority issues
4
Responsibilities For Field Technical Support Consultant Resume
- Excellent knowledge of all customer support areas
- Prioritise work appropriately and with agreement of BBVA and/or local team lead
- Operation experiences in process industries are added advantage
- Technical related experience required
- Prioritize tasks to maximize client satisfaction
- Manage and prioritize multiple projects/work assignments that are short to medium term in duration
- Experience with software deployment
- Validates and reports customer submitted product bug reports with precision
5
Responsibilities For Asset Management Technical Support Consultant Resume
- Work under time constraints, demonstrates flexibility, and can meet deadlines
- Experience with Production Support
- Hands on experience with Java / J2EE / JSP / JSF development
- Experience with RDBMS (Oracle or MySQL or DB2)
- Experience with XML, SOAP and WSDL
6
Responsibilities For Senior Technical Support Consultant Epsi Resume
- Experience with integrated platform as a service (iPaaS) technology such as Mule / IIB ESB
- Experience with WebSphere and Ruby framework
- Experience with DynaTrace, DC RUM, New Relic, Splunk
- Strong Background on Container Technology
- Experience with software deployment – SCCM
- Related work experience in Information Technology
- Related experience with software and hardware vendors
- Preferable - 1+ year experience as technical support
- Essential - Experience of installation, configuration and systems administration of the following
7
Responsibilities For Technical Support Consultant With Swedish Resume
- Experience of IT within a Healthcare environment is advantageous
- Experience with financial products in a support, development or consultancy environment,
- Baccalaureate or Graduate as per local diploma in computer science/IT or relevant work experience
- Good knowledge of Java and PL/SQL
- Experience with storage architecture and related technologies
- Cisco CCNA or equivalent experience
- Demonstrated knowledge of MS Office Suite of products
- Relevant knowledge and experience with PCMS products
- Broad experience in field customer services
8
Responsibilities For Operational Technical Support Consultant Resume
- Experience with any RDBMS (SQL Server or Oracle or MySQL or DB2)
- Microsoft server configuration and deployment experience
- Application system administration experience
- System / Technology Architect experience
- Experience with Alfabet Enterprise Architecture Management tool
- Strong background in Microsoft Visio to produce artifacts
- Data Installation experience
- Data Center Decommission experience
9
Responsibilities For Expert Technical Support Consultant Resume
- Data Center Audit experience
- SQL and PL/SQL Experience required (2 years)
- Worked in a technology or electrical environment (labs or work experience)
- Hands-on with or built technology (classes or work experience)
- Highly professional, with the ability to deliver excellent work on tight schedules
10
Responsibilities For Line Technical Support Consultant Resume
- Are excellent in communication, presentation and negotiation, especially with C-level clients
- Are able to coach and supervise 10-15 senior contributors and develop strong relationships within HPE and its customers
- Diagnosing and troubleshooting problems with Windows and Mac operating systems
- Analysing functional cases and providing quality resolution in accordance with agreed customer metrics
- Working as part of a team to resolve client issues affecting the product
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