Client Tech Support Resume Sample

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Work Experience


Senior Spec, Client Tech Support
06/2017 - PRESENT
Houston, TX
  • Provide containment plan for new arising field issue and close loop back to QA/SPQ for long term prevention
  • Authors knowledgebase articles
  • Accurately assesses the client’s product issues or problems. Asks the client thoughtful and detailed questions and carefully listens to the user’s response to fully comprehend the need, product issue and quickly and accurately resolve the client’s need
  • Strong knowledge in Mobile/Fixed Workstations
  • Good Knowledge on RAID BASICS and Configuration of high end video graphic cards & troubleshooting
  • Strong knowledge in handling Alienware & XPS product support & troubleshooting
  • Resolve High Expectation cases (Non Tech related Escalation)
  • Solve problems for customers with challenging expectations (often escalated or irate)
Client Tech Support Rep, Professional
03/2011 - 12/2016
Boston, MA
  • Triage unresolved hardware issues according to department procedures and answers technical questions, resolves, or escalates problems
  • Recognize internal and external customer’s needs and expectations and provide appropriate technical solutions as required within the Basic Warranty scope
  • Screen, refer, and diagnose internal inquiries and work requests relating to retail customer issues and escalations
  • Interlock with Logistics, Customer Care, and Field Services departments to ensure the speedy resolution of technical issues due to reported failed units
  • Daily handling of cases through Moxie and Fusion while maintaining the SLA for those tools
  • Responsible for the communication to and from customer on a variety of cases including 1DD/retail/reseller DOA cases
  • Ensures a positive customer experience by providing oversight and management for customer’s technical and non-technical issues
  • Tailor our message to meet our customer’s needs
  • Do customers understand clearly as to WHY/WHAT we are writing?
Client Tech Support Intern
10/2004 - 10/2010
Boston, MA
  • Maintain expert knowledge of support tools/services/applications along with future industry products and technologies
  • Analyze the data and propose the solutions to enhance the support experience
  • Strong technical knowledge in areas covered by QL in High Complexity issues
  • Participates with managers to determine focus areas for technical improvements. (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance)
  • Engaging in SMaC conversations to provide Dell official response and position as well as Outreaching to help customers in need
  • Owning resolution of unresolved issues voiced by customers in SMaC. This can include personal resolution by the Responder and/or coordinating resolution with internal Dell resolver groups. Responder is also responsible for closing the loop with customer upon resolution
  • Some of the day to day tasks include: Issue containment, Public Statements on SM sites, close loop with customer & Backend resolver teams, issue identification & escalation on process gaps, SME for social media interactions
  • Remains knowledgeable of current industry products and technologies

Education


University of Washington
1998 - 2003
Science's Degree in Related System Engineering Fields

Professional Skills


  • Experienced organization and problem solving skills
  • Strong interpersonal skills, with both internal and external peers, team members, customers and management
  • Excellent presentation, client management, organizational, verbal and written communication skills required
  • Excellent telephone manner; communication skills in English
  • Windows Server experience, Linux Server experience
  • Accessibility & Leadership skills
  • · Good written & verbal communication skills

How to write Client Tech Support Resume

Client Tech Support role is responsible for english, organization, communications, retail, training, database, security, architecture, translation, software.
To write great resume for client tech support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Client Tech Support Resume

The section contact information is important in your client tech support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Client Tech Support Resume

The section work experience is an essential part of your client tech support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client tech support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client tech support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Client Tech Support resume experience can include:

  • Effectively communicate and interact with client staff and team members required
  • Experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply
  • Strong knowledge of Accounting Functions/Accounting Principles
  • 1)Strong knowledge in handling Alienware & XPS product support & troubleshooting
  • Strong understanding of Dell’s various products including Desktop, Portables, Printer, and Tablets with related issues
  • Strong understanding and technical ability for Desktop and Laptop, Software systems and applications supported and sold by Dell

Education on a Client Tech Support Resume

Make sure to make education a priority on your client tech support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client tech support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Client Tech Support Resume

When listing skills on your client tech support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical client tech support skills:

  • Solid technical aptitude skills
  • · Good presentation skills
  • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems and applications
  • Experience with the Microsoft office suite of products, and a good understanding of Microsoft Excel
  • · Basic to intermediate analytical skills -
  • Communicate effectively with automotive dealership contact via phone and email

List of Typical Experience For a Client Tech Support Resume

1

Experience For Senior Spec, Client Tech Support Resume

  • Excellent presentation, client management, interpersonal, verbal and written communication skills required
  • How we can professionally deal with complaints, give information, get a result, persuade our Customers to engage with us
  • Work with cross functional departments to improve process
  • Analyze customer mention on social media platforms in Spanish and Portuguese and report insights
  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames
  • Perform data extraction set-ups and troubleshoot failed data extractions as assigned. These extractions can range from the simplest to the most complex
2

Experience For Lead Spec, Client Tech Support Resume

  • Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues
  • Troubleshoots issues with internal processes
  • Directs and guides dealers through resolution of technical issues
  • Fresh graduates with related field of studies are also encouraged to apply
  • Tailor our message to meet our customers needs
3

Experience For Client Tech Support Rep, Professional Resume

  • Assess issues and establish a course of action to guide the client/associate to timely resolution of inquiry
  • Navigate online software programs
  • Speak, read and write proficiently in English
  • Able to commit to Rotational Shift
  • Assist 1st Tier with resolution of technical elements related to application-specific issues
  • Serve as point of escalation in the resolution of product defects
4

Experience For Spec, Client Tech Support Resume

  • Prepare clear and thorough communication to clients in relation to explanation of issues, recommendations for processes and other correspondence as needed
  • Facilitate cross functional interaction between clients, support and development to resolve complex issues
  • Maintain and support the servers and virtual environments for our test lab
  • Coordinate with Professional Services department to conduct product installation and upgrades
  • Moderate level of knowledge of network infrastructure, 64-bit architecture and Windows security
  • Prepare clear and thorough communication to clients in relation to explanation of issues, recommendations for processes and other correspondence as needed. Facilitate multi-functional interaction between clients, support and development to resolve complex issues
  • Work effectively in a team environment required. Strong analytical and troubleshooting skills required. The ability to set priorities in a dynamic environment
  • Hand-on experience with Microsoft Business tools such as Excel, Word, and Access required
5

Experience For Client Tech Support Engineering, Professional Resume

  • Estar al tanto de las tendencias en redes sociales
  • · Early in career or less than 12 months since graduation,
  • · Knowledge of Social Media platforms and forums
  • · Willingness to work in shifts
  • · Ability to analyze complex / abstract data and build crisp insights
6

Experience For Client Tech Support Representative Resume

  • Tips to ensure we avoid grammatical errors
  • Language: Good written communications skills. Good English is also a mandatory requirement to be able to interact with stakeholder, customers and colleagues abroad
  • Exceptional written and verbal communications skills, with proven experienceinteracting with a range of personalities and styles, to establish effective relationships at all levels of the organization
  • Comunicacin bilingue (ingles/espanol) avanzada
  • Early in career or less than 12 months since graduation,
  • Bilingual in Spanish needed!
7

Experience For Senior Specialist, Client Tech Support Resume

  • Knowledge of Agile methodology would be desirable
  • Publish videos on global Dell.com pages
  • Publish videos on YouTube and YouKu social media pages
  • Run video coverage audits to measure performance and results
  • Automotive industry experienc
8

Experience For Senior Spec Client Tech Support Resume

  • Windows Server applications
  • In role
  • Advanced business acumen and strategic ability
  • Significant knowledge of industry products, customer service, policies and procedures
  • Answer questions about installation, operation, configuration, customization, performance, and usage of assigned products
  • Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems
9

Experience For Client Tech Support Intern Resume

  • Investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation
  • Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.)
  • Bilingual French Required!
  • ECC, SDRAM, RDRmemories
  • Work history stability

List of Typical Skills For a Client Tech Support Resume

1

Skills For Senior Spec, Client Tech Support Resume

  • Communication: Strong communication, positive attitude and conflict resolution skills
  • Communicate effectively with team and other internal stakeholders
  • Relevant experience or equivalent combination of education and work experience"
  • Advanced Case Management Skills
  • 2)Good Knowledge on RAID BASICS and Configuration of high end video graphic cards & troubleshooting
  • Track video publication to Dell.com countries, ensuring strong coverage of relevant videos for all eCommerce product pages
  • Experience supporting Systems, Hardware, Peripherals - required!
  • Experience with administration of Microsoft desktop and network operating systems (Windows 7, Windows 10, Windows 2008 R2 and 2012 server)
2

Skills For Lead Spec, Client Tech Support Resume

  • Flexibility, Eagerness to Learn, Self-Managed, Desire to Figure Things Out and Strong Teamwork
  • Apache Tomcat experience nice to have
  • Preferably good to know ServiceNow and Splunk tools
  • 1)Strong knowledge in Mobile/Fixed Workstations
  • Experience in a technical customer service environment
  • Experience in a technical customer service/help desk environment
  • Motorcyle, Marine, or RV industry experience
  • PC desktop support or technical support experience with client contact
3

Skills For Client Tech Support Rep, Professional Resume

  • Experience in similar positions for Application/database support is helpful
  • Development experience or knowledge of Java, Servlets, JSP, C++
  • Experience in a customer service or related fields
  • Related, industry or segment experience
  • Client Tech Support Experience - at least 1 full year
  • Customer Service – Call Center Experience
4

Skills For Spec, Client Tech Support Resume

  • Client Tech Support Experience
  • Approve escalation of incidents to product development. Recommend priorities for resolution. Monitor for status and resolution
  • The ability to set priorities in a fast paced environment is required
  • Hand-on experience with Microsoft Business tools such as Excel, Word, PowerPoint and Access required
  • Experience with the installation and administration of SQL database management system (SQL 2008/2012/2014)
  • Experience with the installation and administration of SQL database management system (SQL 2008/2012/2014) and/or DB2
  • · Good knowledge on Excel,
  • 1-2 two years’ experience in a technical support or customer service role
  • 1-2 two years experience in a technical support or customer service role
5

Skills For Client Tech Support Engineering, Professional Resume

  • Creating an impact and keeping our customers ‘with us’ until the final sentence or till resolution is provided
  • Coaching & monitoring team members to ensure service quality
  • Creating an impact and keeping our customers with us until the final sentence or till resolution is provided
  • Working knowledge of Dell accreditation processes
  • Presenting the information in an organised, logical sequence
6

Skills For Client Tech Support Representative Resume

  • Constructing sentences and paragraphs – with appropriate punctuation to create rhythm and flow
  • Constructing sentences and paragraphs with appropriate punctuation to create rhythm and flow
  • Working knowledge of application software, database management and programming
  • Assist Technical Product Support Manager and Training Department with developing and instructing technical training sessions
  • Coordinate translation of video to 28 languages by sending to translators in translation management tool and applying the translations to the video files
  • Help front line agents in preparing and structuring a right response
7

Skills For Senior Specialist, Client Tech Support Resume

  • Maintain accurate call logging and tracking into Helpdesk database
  • · Ability in moderating forums
  • Understand how customer is perceiving our responses
  • Support on driving customer satisfaction
  • Participate in user acceptance product testing, software documentation and installation guide review for accuracy and usefulness
  • Education: Advanced Computer Science or Computer Engineering Student
8

Skills For Senior Spec Client Tech Support Resume

  • Speak Indonesian Language and supporting Indonesia's customer with clear accent and high proficiency
  • Possesses understanding and technical ability for Computers
  • Responsible for providing telephone/email/chat and remote diagnostic technical support of Precision Fixed and Mobile Workstation systems
  • Handles customer issues from beginning to resolution (handle in place) & provide end to end solution to customer issue
  • Speak Vietnamese Language and supporting Vietnam's customer with clear accent and high proficiency
  • SpeakVietnamese Languageand supporting Vietnam's customer with clear accent and high proficiency
  • MS Windows 7, Win 2000, XP, Vistaor NetWareoperating systems
9

Skills For Client Tech Support Intern Resume

  • Microsoft applications (.net, C#)
  • Sql Database and DML queries
  • Accurately gather, analyse and interpret data, identify, define problems, and make recommendations for resolution. Experience troubleshooting and managing technical escalations is critical
  • Knowledge of job associated customer databases, software and documentation
  • This role requires knowledge of multiple complex tools. Tools include, but are not limited to: Delta,
10

Skills For Client Tech Support Senior Assoc Resume

  • This role requires knowledge of multiple complex tools. Tools include, but are not limited to: Dellserv, Delta,
  • Able to multi-task to manage both operational and project/tool work streams related to area of responsibility
  • This role requires knowledge of multiple complex tools. Tools include, but are not limited to: Dellserv, Delta, DOMS, DPS, POMS, Orderbroker, Fusion, Sprinklr, etc
  • Estar matriculado y asistiendo a una universidad llevando un (bachillerato, licenciatura) o haberse graduado en un periodo no mayor a 12 meses
  • Comunicación bilingue (ingles/espanol) avanzada

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