Support Tech Resume Sample
Mike Erdman
30195 Medhurst Pass,
Boston,
MA
+1 (555) 200 0401
Work Experience
Application Support, Tech Lead
05/2018
-
PRESENT
Houston, TX
- Managerial experience in running infrastructure support projects with 24 7 support, experience with L1/L2 support
- Current driver’s license, car registration and auto insurance required
- Provide excellent service while fulfilling IT customer requests or resolving IT customer problems
- Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible
- Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices
- Be familiar with and follow team policies, processes and procedures
- Provide technical support and assist IT customers in the use of hardware and software
- Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems
- Image and configure workstations in accordance with procedures
Desktop Support Tech
10/2012
-
02/2018
San Francisco, CA
- Infrequently provide technical support to board members and corporate officials for PenFed provided hardware devices and software
- Provide infrequent hands on support to other departments during implementations and problem resolution
- Provide timely and accurate updates to incident, request and problem management system
- Serve "on-call" shifts as assigned
- U.S. Citizen and possession of interim or permanent U.S. DoD Secret Security Clearance
- WORK SHIFT WORK AND OVERTIME AS REQUIRED
- READ, COMPREHEND AND INTERPRET PRINTED AND WRITTEN INSTRUCTIONS AND NUMBERS
- PROFICIENT IN MS WORD, EXCEL, OUTLOOK AND KRONOS
Technical Support Tech
03/2009
-
08/2012
Boston, MA
- TAKE READINGS AND MAINTAIN RECORDS
- WEAR PERSONAL PROTECTIVE EQUIPMENT (PPE) AND OTHER SAFETY GEAR AS NEEDED
- PRACTICE AND PROMOTE COMPANY PHILOSOPHY OF TEAMWORK AND MAINTAINING A POSITIVE ATTITUDE
- Works with purchasing to maintain appropriate supply and inventory levels, while minimizing stock outs to departments and maintain maximum turns
- Works with departments to facilitate requests for products or services
- Maintains par level on a daily basis with accuracy
- Fills and delivers par levels on a daily basis with accuracy
Education
International Technological University
2004 - 2009
School's Degree in Computer Science
Professional Skills
- Excellent planning/time management skills, ability to prioritize tasks effectively and experience
- Excellent written and oral communications skills as well as analytical and organizational skills, required
- A+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
- Strong negotiation skills with the ability to resolve conflict while maintaining relationships
- Demonstrates customer facing skills and represents the company and the project professionally to the customer
- Strong consultation and communication skills
- Strong data analysis, research and analytical skills
How to write Support Tech Resume
Support Tech role is responsible for training, customer, basic, digital, research, health, phlebotomy, manufacturing, reporting, telephony.
To write great resume for support tech job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Tech Resume
The section contact information is important in your support tech resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Tech Resume
The section work experience is an essential part of your support tech resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support tech responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support tech position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Tech resume experience can include:
- Excellent team collaboration and interpersonal skills
- Interfacing effectively with a broad range of people and roles, including IT and government personnel
- Strong technical experience configuring and supporting technical issues with mobile computing devices, such as Notebooks, Smartphones and handheld devices
- Be able to work independently using problem solving skills to correct discrepancies that arise
- Exceptional written/oral communication and interpersonal skills, with a focus on rapport-building, listening
- Knowledge off and demonstrated skill, technology, terminology, and standards for OSHA, LEED practices, construction building codes
Education on a Support Tech Resume
Make sure to make education a priority on your support tech resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support tech experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Tech Resume
When listing skills on your support tech resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support tech skills:
- Functional / Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
- Strong Linux skills and the ability to script/program in a language is desirable
- Excellent customer service skills and professional conduct
- Possess excellent oral, written and communication skills
- Good communication skills and an ability to develop relationships with customer external stakeholder’s levels
- Effective time and resource management skills with ability to assign, train and monitor work
List of Typical Experience For a Support Tech Resume
1
Experience For Desktop Support Tech Resume
- Strong verbal and written skills including the ability to develop and deliver presentations / materials to various level of audiences
- Experience with Microsoft Active Directory or other System Administration experience
- Solid experience with SQL and/or XML/XSD
- Hands-on data management experience and 2+ years management experience
- Having general knowledge and experience to be able to handle usual and seldom occurring job events with minimal assistance
- At senior levels, provide coaching to less experienced IT Specialists
- Strong analysis and troubleshooting to identify root cause
- Good working knowledge of Android and Apple Smartphones
2
Experience For Technical Support Tech Resume
- Experience using Photoshop and Creative Cloud to produce images
- Skill in interpersonal relations and assisting clientele
- Rotates stock and check for outdates and damaged goods daily
- Expedites normal shipouts and shipouts with Return Authorization number within a 24 hour period. Expedites priority ship outs same day
- Operate all print room equipment
- Transport all finished, in-process, unused goods and scrap to the appropriate storage area
- Two years’ experience = 1 year of education
- Facilitate server data backups and ensure effective storage methods for recovery procedures
- Desktop support experience
3
Experience For PC Support Tech Resume
- Identifies potential issues that could adversely impact end-user experience and takes corrective action
- Professional Applications Support experience in Information Technology
- Experience in IT Disaster Recovery/Business Resiliency
- Energy industry experience extremely helpful, not required
- Experience with Big Data technologies/ecosystem
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
- Possession of a valid California State Driver’s License and driver’s insurance
- Willingness to be flex schedule to support Executive priority
- Fulfilling ERCM data requests, and level 1 triage of 3rd party tool issues to help safeguard our Denied Screening Platform
4
Experience For Shared Info Support, Tech Ld Resume
- Providing support across all channels, including chat, email, phone, video, in-person, etc
- Working independently or with others under minimal supervision
- Understanding and adherence to policies and procedures and adheres to new or modified policies
- Representing IntelliDyne and its interests in all client engagements
- Supporting the development of additional IntelliDyne business
5
Experience For Donor Support Tech Resume
- Integrating plans and dependencies for assigned tasks
- Willing and able to travel across the APAC region
- Imaging systems with SCCM
- Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10
- Providing ‘Go/No-Go’ decisions relevant to client deliveries based on
- Monitoring of all users SLAs, and internal OLAs for both Incidents and Service Requests
6
Experience For Services Support Tech-vandenberg Center Resume
- Working with other teams as requests are received
- 3) Basic tier 1 Active Directory/email troubleshooting such as adding/deleting users, and outgoing mail not sending
- ·Ensures customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
- Act as a customer liaison for internal technology needs - communicating, resolving, and/or initiating the resolution timely and within corporate guidelines
- Handles and maintains all in house printing and copying
- Clear, analytical thinking driving towards problem resolution
- Identifies discrepancies as they arise and assists with problem solving and fact finding to help resolve the discrepancy
- 8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
- Knowledge of troubleshooting hardware and software problems, and researching technical issues
7
Experience For Application Support, Tech Lead Resume
- Microsoft SCCM querying and reporting
- Educate and set up new users, including imaging, new hardware
- Thorough understanding of programming, relational database, and client-server concepts
- Work involves everyday risks or discomforts typically associated with offices, and meeting and training rooms
- Proficient in following areas as defined by the Maintenance Exam: Mechanical Aptitude, Mechanical Repair; Welding, Electrical
8
Experience For Engineering & Operations Support Tech-senior Resume
- Basic reading, writing and math
- Successful completion of boiler operation training (can be on-the-job training)
- 2-Thinking outside of the box and working on their feet
- 3- Working on a team and building a team dynamic
- : Basic networking and server troubleshooting
- : Operating Systems troubleshooting
- Fills and marks pick ticket orders properly with accuracy. Notifies purchasing and supervisor of stock outs and pick ticket discrepancies in a timely manner
- Make proper notations on paperwork and computer of all discrepancies and notifies vendor or purchasing
- Maintains loading dock area in a clean, neat, organized manner
9
Experience For Mac Support Tech Resume
- Monitors and maintains Microsoft and other servers and desktop operating systems and software
- Performs all aspects of hands-on operations including routine maintenance, system test, checkout, trouble analysis, repair and system upgrades
- Provides internal administrative support and computer training
- Knowledge of computer programs used to track medical equipment and corresponding charges
- Monitor progress against plans and assess the impacts of changing risks, issues and dependencies
- Escalate unresolved issues requiring Management intervention
- Support and oversight of the planning & execution of efforts associated with the ITDR program
- ITRS Dashboard development and monitoring
- Engage with engineering, operations, Business Resiliency and business units to achieve program benefits
10
Experience For Principal PC Support Tech Resume
- Day-to-Day leadership to include task management, resources allocations, project support, and strategic planning
- Supports Service Delivery, adhering to documented Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Interacts with customer and vendor personnel on significant technical matters frequently requiring coordination across organizational lines
- Delivers strategic solutions aligning with future state data architecture and Single Family Data Strategy
- Conference room and video conferencing support
- Thorough knowledge of Windows Operating Systems (Win 7 primary)
- Thorough understand of HW / SW Troubleshooting techniques
- Thorough knowledge of Windows Operating Systems (Win 7 primary, Win 10)
- General IT technical support, troubleshooting and documentation for customers and internal IT staff
List of Typical Skills For a Support Tech Resume
1
Skills For Desktop Support Tech Resume
- Proven technical experience configuring and troubleshooting technical issues with O365 & Mac and Desktop Imaging
- Proven experience in a desktop support roll involving Windows upgrades; preferrably Win7, ghosting machines, software reloads, PC installs
- Demonstrated experience with projects using DevOps and/or Agile Methodology
- One to two years of related experience and/or training required; or an equivalent of education and experience
- Experience and strong working knowledge of the functionality of Active Directory, Service Now
2
Skills For Technical Support Tech Resume
- PEGA or Bridger Insight experience or any other case management system experience
- Strong knowledge and experience on ASP.Net, WebServices, SQL
- Skills in customer service, interpersonal communication, both verbally and written
- Read and write basic reports, email correspondence and effectively communicate verbally
- Effectively communicate technical concepts to both technical and non-technical audiences
- Experience working on SQL queries, connecting to pulling data from Oracle and MySQL databases
- Demonstrated ability in reading and understanding blueprints, sketches, and precision measuring instruments
- Bash scripting or other Linux scripting experience
3
Skills For PC Support Tech Resume
- Operate forklifts, torque wrenches, pneumatic tools, electric hand tools, painting, pull wrenches, banding, pressure washer
- 1) Experience troubleshooting VPN connections and re-installing VPN software
- Experience developing and presenting information to/at executive levels
- Database experience, working queries and understanding database applications
- 2) Experience re-imaging machines for new hires. Setup of desktops such as clearing software/hardware and physical installation
- Experience in understanding customers’ needs as well as meeting customers’ expectations
- Experience writing database queries
4
Skills For Shared Info Support, Tech Ld Resume
- Experience working on system issues, user access, and configuration management of workflows
- Experience working in a highly ambiguous and metrics driven environment
- Experience; background working in technology customer support
- Experience troubleshooting electrical equipment (CPE device)
- Prioritize and schedule service requests, escalating problems timely to the appropriate technician or team manager
- Experience using IBM Tools (Debug, File Manager, Fault Analzer) and Endevor,
- Strong understanding of Windows OS
5
Skills For Donor Support Tech Resume
- Experience working with multiple audio formats (wav, mp3, mp2, etc)
- Experience working in the Freddie Mac Corporate Data Warehouse or shared information assets
- At least one year of related work experience required, demonstrating familiarity with routines and procedures customary to the position
- Experience facilitating internal and external customer interfaces and requirements
- Experience working in a structured logistics database such as SLICWave or PowerlogJ
- Previous experience with Microsoft Office products, including Word, Excel, Access, and Outlook
- Experience working with VLAN’s
- Broad base of application support experience (this role is largely supporting permissions for users and account management/setup)
6
Skills For Services Support Tech-vandenberg Center Resume
- Experience in the Mortgage industry, Freddie Mac data/system(i.e MIDAS, Selling, PE, SAP, etc.), and operational processes
- Experience collecting data from multiple sources to create reports
- Experience building custom or ad-hoc reports for analysis
- Have 3-5 years experiences in providing hands-on technical support in a corporate environment
- Experience with network infrastructure components, troubleshooting, firewalls, ACL’s, IP address management
7
Skills For Application Support, Tech Lead Resume
- Extensive hands-on desktop support experience in a large, diverse computing environment with multiple office locations
- Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market
- Experience using Video Capture or Creation software to produce videos
- Experience with computer A/V projection & presentation equipment
- Experience with Dell equipment
8
Skills For Engineering & Operations Support Tech-senior Resume
- General technical experience
- Experience in the Mortgage industry, Freddie Mac, and operational processes
- Drive for Execution: Be accountable for strong individual and team performance
- Three (3) years of computer/help desk experience
- Previous experience with MS Server 2000, MS Server 2003, MS Server 2008, and MS SQL Server 2008
- Previous experience with secure data storage
- Strong knowledge of PC architecture
- Strong knowledge of Microsoft Windows 2000 & XP
- Experience in Web development efforts, Web Technologies and Web Services such as REST/SOAP, XML/RPC, and AJAX
9
Skills For Mac Support Tech Resume
- Application support and operations experience
- Proven ability to communicate with all levels of management, both written and verbal
- Experience with HTML, network protocols (HTTP, TCP/IP)
- Corporate IT experience
- Experience with hardware
- Experience with DB2 and Oracle database
- Participating in testing and evaluating new applications, system enhancements, programming upgrades, and other systems and applications improvements
- Assisting in developing instructor-lead and web-based software training
- Reading and comprehending blueprints and building documentation/redline work
10
Skills For Principal PC Support Tech Resume
- Working on site or managing third party vendors remotely
- Ensuring timely delivery of all commitments to the client complying with quality control processes
- Maintaining systems and databases for new and existing clients
- Configuring, installation, and support of all video conferencing systems
- Configuring and maintenance of routers, switches, and bridge system for conferencing
- Supporting SQL Server Subscription clients
- Improving all operational processes and security with each site
List of Typical Responsibilities For a Support Tech Resume
1
Responsibilities For Desktop Support Tech Resume
- Production support to include problems resolution, technology moves, new user’s configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc
- Assess, interpret and analyze customer technical problems received via Help Desk services, directly from customer interaction, or other methodologies.Utilize strong technical expertise to diagnose and resolve problems related to client technologies without the intervention of more senior techs or management
- Keep abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.Maintain working knowledge of wide range of Medical Center applications and technologies
- Experience working with Selenium 3 and other scripting languages is desirable
- Manage multiple projects over long periods of time with varying degrees of priority
- Completes all facets of work with limited supervision; acts as lead and is able to train and direct colleagues with less experience
- Experience with Agile and SDLC methodologies
2
Responsibilities For Technical Support Tech Resume
- Experience in the Mortgage industry, Freddie Mac, and operational processes and information needs
- Experience with SOX controls in a data warehouse or any shared information asset (s)environment
- Demonstrating knowledge of various types of computer hardware, software, and operating systems to include: Active Directory, DNS, DHCP and networking hardware
- Creating & editing system permissions
- Editing new and existing workflow configurations
3
Responsibilities For PC Support Tech Resume
- Understanding of Disaster Recovery concepts
- Assures that purchase orders are completed accurately including information on pricing, delivery dates, terms and shipping arrangements
- Uses appropriate body mechanics in moving, lifting and transporting surgical equipment and instrumentation
- Provide clear performance metrics and executive level reporting regarding the Service Transition activities and deployment of Releases
- ·Possesses the ability and aptitude to learn by consistently improving personal technical knowledge and understanding
4
Responsibilities For Shared Info Support, Tech Ld Resume
- Drive resolution of issues crossing multiple workgroups. Apply known standards and guidelines to unusual or non-recurring events
- Assist customers with developing Ad-hoc reporting
- Streamline- setting up user accounts; using SIM system
- Assists with maintenance, repair and installation of computer and network cabling/wiring
- Troubleshoots and repairs issues related to phone, tablet, computer, peripherals, printer, application and Operating Systems
- Run Command and Control during ITDR Exercises
- KRI development and reporting
- Knowledge of Dallas/Ft. Worth airports, such as security, parking, arrival/departure gates and baggage claim areas
- Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
5
Responsibilities For Donor Support Tech Resume
- Windows OS, hardware troubleshooting (PCs, laptops, printers, mobile devices)
- Advanced knowledge of technical project management, project implementation and infrastructure engineering
- Knowledge of Citrix, Networking (TCP/IP, DNS), required
- Resolve problems calling for abstract analysis
- Support and troubleshooting of common desktop applications to include, but not limited to
- 1Provides tier 1 Service Center phone support assisting with clinical and technical questions and issues for PHC work force members
- Ensure all products, including components, follow complete reconciliation process
- Obtain and utilize information from manufacturing systems
6
Responsibilities For Services Support Tech-vandenberg Center Resume
- Material handling to maintain production
- Assists with maintenance of automated meteorological sensing equipment
- Basic understanding of MAC OS
- Working in a data center operations environment
- Basic knowledge of Windows and iOS operating systems, and Microsoft Office Suite products
- Basic knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
- With no other NetSuite SMEs in house, would be the technical lead for NetSuite with the goal of building a small support team
7
Responsibilities For Application Support, Tech Lead Resume
- Reliable Car (occasional driving to other sites to support)
- Ensures compliance with Enterprise and SF DG&M risk and controls requirements. Support testing and audit activities, as needed
- Apply logic in analyzing technology solutions
- Problem Solving: Looks beyond the obvious and doesn’t stop at first answers
- Designs and delivers training in all areas of quality to shift associates
- Provides troubleshooting expertise and support to shift managers across the site
8
Responsibilities For Engineering & Operations Support Tech-senior Resume
- Knowledge of plastics manufacturing systems and procedures
- Successful completion of forklift driving test
- Provide various mechanical, structural and rotating equipment supports
- Knowledge of working in customer service, team-oriented, collaborative environment
- Coordinate and work with other teams to complete necessary tasks (Ex: Service Desk, infrastructure, vendors, OMG users,)
9
Responsibilities For Mac Support Tech Resume
- Assist users via remote support tools or at the user’s desk
- Install, configure, test, repair, troubleshoot and upgrade hardware and software for all desktops, laptops and peripherals
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system
- Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates
- Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment
- Maintains, develops and installs network infrastructure equipment and implements necessary changes
10
Responsibilities For Principal PC Support Tech Resume
- Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications
- Strong computer knowledge and understanding of Internet Technology
- Knowledge of Windows and Linux Shared Hosting platforms
- Accountable in managing all Incidents and Service Requests to concurrence with the end-user, department, or location
- (Primary) support and maintain the CPP Reporting HortonWorks Spark+Kafka processes and JasperSoft report generators
- (Primary) Support and maintain the JVMs responsible for onboarding data from external applications
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