Support Team Resume Sample

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Deion Sipes
37932 Erika Lake,  Dallas, TX
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Work Experience


Chief, Technical Support Team, Q Program
05/2016 - PRESENT
Philadelphia, PA
  • Maintains and applies knowledge of delivery methods and tools especially the one required to deliver solutions
  • Professional knowledge related to incumbent's position, team and department
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer
  • Act as MST liaison and train associates and GSMs on how to call in repairs
  • Operate the Macy’s Inc. Oracle based work order (eAM) and purchase order (MFA) systems
  • Standard office environment in Charles Town, WV
  • Occasional evening, weekend, or overtime hours needed
  • Reviews and processes documents and various forms of financial aid, including federal financial aid (Title IV), alternative loans, and scholarships
  • Assists students, coworkers, and other departments on telephone and email with financial aid questions
Hospitality Operations Support Team Agent
12/2013 - 12/2015
New York, NY
  • Presents summaries to Field Managers with recommendations based on completed investigations
  • Ensures operational excellence in all areas by partnering with field management
  • Ensures any client and/or customer concerns are solved effectively and promptly
  • Forecasts scheduling needs and ensuring sufficient scheduling to meet client demand
  • Drives all MarketSource operational processes in field
  • Executes quality assurance checks to ensure excellent service to client and end user by placing outbound calls for surveys and quality assurance checks
  • Maintains and ensures data integrity in all MarketSource and client systems
  • Manages the process for call report compliance
  • Follows all scheduling processes for base and incremental/special events, business and operational processes, and standards
Summer Retail & Incident Support Team Intern
09/2008 - 06/2013
New York, NY
  • Occasional evening, weekend, or overtime hours as needed
  • Operate the Macy’s Inc. Work Order Management System (WOMS) or similar system
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Supports district/regional operations and all field staff within the area
  • Establishes relationships with multiple stakeholders, both internal and external
  • Summarizes field data for analysis
  • Utilizes PowerPoint, Excel & Word reports that summarize district/regional field performance

Education


Washington State University Vancouver
2004 - 2008
Bachelor's Degree in Accounting

Professional Skills


  • Highly organized, capable of managing multiple tasks with strong organization skills
  • Proven presentation, diagramming and documentation skills
  • Superior communication (both written and verbal), and strong problem-solving skills
  • Excellent analytical, negotiation, communication, and problem solving skills
  • Flexibility to accommodate changing priorities, with the capacity to effectively shift back and forth between multiple tasks
  • Proven track record of being dependable, reliable, meet strict deadlines, and a strong desire to help others
  • Effective oral and written communication skills, as well as the ability to interface with various levels of office and customer clients

How to write Support Team Resume

Support Team role is responsible for events, basic, retail, finance, training, integration, recruiting, auditing, printing, security.
To write great resume for support team job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Team Resume

The section contact information is important in your support team resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Team Resume

The section work experience is an essential part of your support team resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support team responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support team position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Team resume experience can include:

  • Ensuring pro-active support to Relationship Managers in the delivery of service objectives by ensuring client expectations are managed effectively
  • Be available and attentive to efficiently and effectively handle heavy inbound call volume
  • Effectively routes calls to other entities and departments when the request falls out of the Program’s scope of work
  • A very strong understanding of LD, electronic trading, exchange connectivity & derivative products and business flows
  • A proven track record of management expertise in large organisations and dealing with diverse Client group
  • Technology driven mind set and mechanical aptitude with experience in reading schematics and BOM’s

Education on a Support Team Resume

Make sure to make education a priority on your support team resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support team experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Team Resume

When listing skills on your support team resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support team skills:

  • Good organizational skills with the ability to function in a team environment
  • The ability to communicate effectively (both written and oral) using clear and concise language
  • · High level of communication skills
  • The ability to effectively assess risk and determine appropriate actions to address issues and concerns
  • Lead end-to-end process improvement projects with the goal of improving right-first-time execution and decreasing the cost of goods sold
  • Very good level of English in speaking and writing

List of Typical Experience For a Support Team Resume

1

Experience For Hospitality Operations Support Team Agent Resume

  • Forecasting staffing needs by partnering with Field Managers to ensure optimal retail store staffing
  • Developing and communicating client and MarketSource standards to Reps
  • Working with client, management, and Reps to anticipate and solve problems and plan for upcoming events, seasonal changes, etc
  • Builds relationships with client partners
  • Shares best practices with other team members to drive operational success and client satisfaction
  • Executes outbound calls for the purposes of quality assurance checks and customer/program surveys
2

Experience For Equipment Support Team Service Coordinator Resume

  • Converts all SOLD orders via order management systems
  • Prepares contract documents and other related customer required documentation
  • Confirms CRM tool’s accuracy for opportunity statuses via regular audits
  • Ensures that 90% of all calls are answered within 7 seconds
  • Records pertinent customer information accurately in CRM database
  • Performs basic call discovery to pre-qualify and determine where to distribute callers/opportunities (internal or external)
  • Flexible, results oriented team player
3

Experience For Chief, Technical Support Team, Q Program Resume

  • Utilize Microsoft Outlook, Excel, and Word
  • Serves as point of contact for field team members in regards to timecards, HR, Payroll
  • Serves as a backup to the program manager tasks
  • Review and approves all non-executive Relative’s Travel requests
  • Resolve all other requests submitted through the Fleet Resource Support Team desk
  • Analyze data gathered from diagnostic tools and HR metrics
  • Develop practical solutions to address complex challenge
4

Experience For Support Team Representative Resume

  • Being the point of contact for team service issues and being able to communicate with and influence internal and external stakeholders to consistently meet improve and sustain world class service delivery
  • Technical expert in at least one R&D discipline (Optic, Electronic, Motion, SEM)
  • Lead Qualification of non-system components (isolated from application)
  • Tool owner - Expert in tool Build and Integration
  • Coordinates caseload coverage for vacations, illness and leave of absence (LOA)
5

Experience For Business Support Lead-supervision Support Team Resume

  • Week-end work regularly required
  • · Leadership capabilities
  • Guaranteed base salary
  • General IT overview

List of Typical Skills For a Support Team Resume

1

Skills For Hospitality Operations Support Team Agent Resume

  • Strong business orientation and demonstrated ability to easily work across the organization
  • Customer focused and able to communicate effectively on the phone
  • Experience working in the internet space; in a comparable Marketing Management, Operations or Business Development position
  • Experience in working in group projects in academia or industry is highly desired
  • · Technical experience in SEM - Mast
  • A strong background in a financial industry environment
  • A proven ability to set and meet deadlines
  • Experience and proficiency in the use of MS Office products and data query tools, such as VBA, PHP, SQL, and Access
  • Global mindset, experience and cultural awareness
2

Skills For Equipment Support Team Service Coordinator Resume

  • Operates with a sense of urgency and is action oriented
  • In customer service experience required
  • Auditing and approving employee weekly timecards
  • Welcoming all new employees, setting up their first day of work, and train them on timecard procedures
  • Supporting program manager
3

Skills For Chief, Technical Support Team, Q Program Resume

  • Folds clothing using the folding table; produces a consistent fold and tucks in all tickets when folding product
  • The ability to work with existing regional teams as well as managing and mentoring
  • A willingness to use also self learning tools and online documentation for self learning
  • Works closely with other departments ensuring client needs, incentives, and contractual requirements are being met
  • Provides tracking reports to upper management; maintains updated staffing lists and employer assignment applications
  • Generates quotes using quote tools to generate proposals with pricing for AEs
  • Development, generation and enhancement of KPI’s around parts ordering and costs
  • Accountable for delivering on the Downstream IPT Support Team’s objectives
4

Skills For Support Team Representative Resume

  • Accountable for providing technical support to the PSF and Sterile Supply IPTs
  • Conduct experimental studies as needed using the Technical Operations laboratory (investigational and/or developmental studies)
  • Ensure administrators are adhering to appropriate quality standards
  • A willingness to learn is essential as extensive on-the-job training is provided
  • Availability to work in shifts, during weekends and holidays 24 X 7 X 365
  • The ability to liaise with Users at all levels including Front and Back Office in a number of Deutsche Bank locations
  • An understanding of the project life cycle and release procedures
  • Test and review the results of programming changes and enhancements to ensure the desired results are achieved
  • Have the ability to recognise and address areas of concern, escalating as necessary
5

Skills For Business Support Lead-supervision Support Team Resume

  • College coursework in Human Resources or HS diploma and 2+ years of increasing responsibility in Human Resources
  • Basic understanding of web-based technology
  • Proficiency with MS Office including: Word, PowerPoint, Excel and Outlook
  • HS diploma and 2+ years of increasing responsibility in Human Resources
  • Coordinates equipment setup for new hires (phone, computer, etc.); special projects, and Information Services acceptance testing
6

Skills For Technical Support Team Southern Region Engineer Resume

  • Maintains CRM Database by reassigning neglected leads daily
  • Trains new hires on how to use CRM, quoting, and order management systems
  • Supervise the performance and development of one or more BOPS Service
  • Lead cross-functional teams through manufacturing investigations by using root cause analysis tools (i.e. fishbone diagrams, hypothesis tables). Develop and implement corrective actions in response to atypical events in order to ensure a consistent and reliable supply of Varicella bulk
  • Have the ability to examine an issue from various perspectives (safety, automation, validation, equipment reliability, compliance, etc)
7

Skills For OTC Derivatives Support Team Supervisor Resume

  • Author technical documentation (i.e. study protocols, final reports, and technical memos) to support investigations and process improvement projects
  • Take a leadership role in regulatory inspections (internal and external) by presenting and defending investigations, change controls, and technical documentation
  • Assist Assistant Manager in dealing with ad hoc issues and streamlining operational processes to reduce risk, improve efficiency and ensure agreed services are met
  • Previous experience of Oracle Hospitality Products would be advantageous
  • Interest in crisis management / emergency response and/or retail operations
  • A drive to actively build and sustain relationships
  • The ability to act as a conduit to resolve FA, CA and OMT issues related to financial institution clients
  • The ability to identify opportunities to improve and streamline supervision routines and processes
  • Fluency in English and preferably Dutch
8

Skills For Specialist, Financial Aid Support Team Resume

  • Track lifecycle events for complex instruments from initial trade set up to close out, taking into account corporate actions, dividend payments and resets. Establish and maintain good working relationships with internal and external clients
  • Perform market value reconciliations to clients at each net asset value (NAV) point for all complex derivative instruments
  • Complete asset reconciliations for derivative instruments on weekly and daily basis to independent counter-party statements
  • Conduct a broad range of on-site consulting via 1:1’s planning, presentations, benefit fairs and workshops to support our regional offices for new plan rollouts, sales & retention efforts, ongoing CE&A activities, and staffing support
  • Counsel participants on their pension plans, tax deferred annuities and available investment options, recommend and facilitate new purchases and provide authoritative information upon which important personal financial planning decisions are based
  • Proven written, verbal and presentation skills to large audiences
9

Skills For OLB Banking E-mail / OLB Support Team Resume

  • Knowledge combined with the ability to communicate and manage upwards
  • The ability to multi task/manage multiple projects
  • Answer daily system support questions via telephone or e-mail
  • Overnight travel approximately 10%
  • Assists patients with chronic diseases in order to achieve improved health outcomes and enhance patient’s healthcare experience and lower healthcare costs
  • Advocates with community resources for additional services that are not covered by the patient’s insurance plan or if the patient has special needs
10

Skills For Summer Retail & Incident Support Team Intern Resume

  • Be responsible for the administrative tasks associated with KYC account set ups and renewals
  • Participate in KYC related projects as required
  • Interface with Internal Clients, Compliance, Client Services and Quality Assurance Teams
  • Ensure the allocated KYC reviews are undertaken within prescribed timeframes and to the prescribed standards as per Policy
  • Create and maintain accurate KYC profiles on internal KYC system ensuring all supporting KYC documentation is obtained in accordance with global and regulatory requirements
  • Good problem solving skills – ability to use different systems’ information and/or seek help from different internal business departments to resolve “road blocking” issues
  • Develop practical solutions

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