Support Team Member Resume Sample

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Haylee Gleason
3861 Scotty Falls,  Boston, MA
+1 (555) 706 2312

Work Experience

Materials Support Team Member Senior
05/2018 - PRESENT
Dallas, TX
  • Responsible for ensuring Associate onboarding is executed proficiently, accurately and in a timely manner. Ensures I-9/E-Verify and background check compliance
  • Supports and monitors the performance appraisal process and maintains personnel files
  • Ensures benefit administration and communication occurs in a timely manner
  • Assists with employee relations by witnessing associate coaching, counseling, submitting termination requests and administering exit interviews
  • Submits PeopleSoft changes to HRIS Support and ensures data accuracy
  • Prepares, processes and meets weekly payroll deadlines. Ensures payroll is accurate
  • Approves all requests for time off and availability changes in the system (partners with Store Manager as needed)
  • Meets store budget, base staffing, and weekend percent guidelines through minimal edits
Support Team Member M&e-st Year
10/2014 - 03/2018
Dallas, TX
  • Support Reception, Customer Liaison, Audio Visual and Switchboard services across six central London sites
  • Managing telephone calls ensuring a professional and helpful service throughout and in accordance with the Standard Operating Procedures
  • Manage the on-site visitor management system to ensure correct process is followed in accordance with the Standard Operating Procedures
  • Ensure all building maintenance/housekeeping issues are highlighted, logged with the Property Helpdesk and reported as necessary
  • Arrange taxis as and when required by the business
  • Assist the Front of House Manager with monthly reports and collation of accurate data as required
  • Ensure front of house services are delivered in accordance to the Standard Operating Procedures
  • Ensure Reception supplies are suitably stocked
  • The Office-Deposit function includes all aspects of monetary maintenance in the store including processing the deposit, maintaining store petty cash funds (registers and vault), and performing the sales audit function
Accounting Junior Support Team Member
04/2009 - 06/2014
Los Angeles, CA
  • Provide SME knowledge and be a ‘go to’ person for other members of the team
  • Tertiary qualifications in computer science or related areas or relevant work experience
  • Solid experience in operations/product support
  • Organise applications’ administration and jurisdiction role provided by AST team, for both UATs and Production environments
  • Support Corporate Accounts Managers regarding activities related to all assigned accounts
  • Technical Support for all ERP Production and Non-Production environments and supporting applications, including deployment and patching activities
  • Support performance testing of the application and architecture
  • Experience in some of the following areas
  • Experience with Oracle Database administration or tuning


Antioch University Seattle
2004 - 2009
School's Degree in Management

Professional Skills

  • Strong organizational and planning skills required for multi-tasking and project management
  • Strong communication, time management and problem solving skills
  • Strong IT Literacy (advanced MS Excel skills)
  • Intermediate/advanced PC skills (esp. Microsoft Office and Mainframe applications)
  • Math skills (as related to spreadsheets database)
  • Experience in Deposit Operations or related field
  • Experience with the Momentum product suite

How to write Support Team Member Resume

Support Team Member role is responsible for mainframe, reporting, planning, architecture, database, training, mechanical, troubleshooting, microsoft, health.
To write great resume for support team member job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Team Member Resume

The section contact information is important in your support team member resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Team Member Resume

The section work experience is an essential part of your support team member resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support team member responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support team member position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Team Member resume experience can include:

  • Reading comprehension (contract interpretation)
  • Knowledge of Software systems for Visitor booking/ Helpdesk / Switchboard / Meeting room booking etc
  • Develop processes for compiling and supplying customer requests
  • Participation in morning and workload meetings
  • Support Corporate Account Managers (CAMs) regarding activities related to assigned customer accounts
  • Maintain contract data in MI system (pricing, rebates, accrual levels, cost savings, pay terms, etc.)

Education on a Support Team Member Resume

Make sure to make education a priority on your support team member resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support team member experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Team Member Resume

When listing skills on your support team member resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support team member skills:

  • Good understanding of MI systems capabilities
  • Strong financial product and financial services industry process knowledge
  • Strong knowledge of bank’s core and ancillary systems
  • Previous work experience as a Front of House Receptionist, Administrator or equivalent position ideally gained within a corporate environment
  • Experience in the use of PC based telephony switchboard
  • Tracking & reporting performance matrix to customers

List of Typical Skills For a Support Team Member Resume


Skills For Support Team Member M&e-st Year Resume

  • Status, schedule, and coordinate the group's training requirements
  • Adaptable and willing to deliver customers’ needs
  • Work with System Contracts to set up pricing in system per agreement
  • Maintain listing of active accounts under each customer agreement (Manage participation benefits)
  • Assist branches in understanding their role/responsibilities in an agreement
  • Delta College Chemical Process Technology Program
  • Expedite the timely resolution of issues that impede completion of tasks

Skills For Administrative Support Team Member Resume

  • Review operational requirements, make assignments, and provide and/or obtain technical direction
  • Prepare job instructions and desk guides
  • Prepare and present group metrics
  • Oversee preparation and accuracy of ordnance move permissions
  • Review command media for applicability and revisions
  • Warm friendly personality, professional attitude and presentation towards tourists and colleagues at all times

Skills For Corporate Accounts Support Team Member Resume

  • Health and Safety focus
  • Lift files, open file cabinets, bend, stoop, reach, and stand as necessary
  • Computer literate (Word, outlook, email)
  • Basic technical knowledge of audio-visual equipment
  • Associate engagement activity support
  • Prepare CAMs for customer meetings, calls, presentations

Skills For Corporate Account Support Team Member Resume

  • Develop customer bid proposals
  • Analyze & prepare data for contract negotiation process
  • Assist in development plans and implementation of agreements
  • Interpret contract verbiage on rebates and calculate customer payments
  • Review contract verbiage and address field issues/inquiries
  • Participate in customer presentations
  • Customer meetings & conference Calls (qrtly reviews, proposals, presentations, projects, issue resolution, etc.)

Skills For Tier Enterprise Support Team Member Resume

  • Communicate with customers, branches, and other departments
  • Collect/compile cost savings data & report to customers
  • Special customer and MI projects
  • Interact with all levels of management (MI and customers)
  • In distribution industry
  • Host customer visits

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