Support / Senior Engineer Resume Sample

4.9
14 votes

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Barbara Greenholt
96706 Mike Station,  Houston, TX
+1 (555) 724 9793

Work Experience


Senior Software Engineer Netcracker Support Analyst
08/2015 - PRESENT
Chicago, IL
  • Develop documentation related to design and proper configuration of system components
  • This includes design and testing of the growing number of different Internet access devices such as modems, OLT’s, eMTA’s, routers, gateways, set-top boxes, and VoIP-phones for the end-users
  • This includes design and testing of the growing number of different Internet access devices such as set-top boxes, modems, OLT’s, eMTA’s, routers, gateways, , and VoIP-phones for the end-users
  • Work with vendors’ engineering group to provide solutions to complex issues
  • Experience integrating and troubleshooting a broad range of technologies including Servers, Storage and Networking in a datacenter environment- Proven Mastery Installing, Configuring and Troubleshooting 2 of the following
  • Expert Knowledge in Two and Competent Knowledge across Three or more of the following technologies
  • Design, build, implement, and support COUNTRY’s IT solutions
  • Strong experience in ecommmerce and order management
  • Support the implementation, integration and testing of industrial networks and systems
Customer Support Senior Field Engineer
02/2009 - 07/2015
Philadelphia, PA
  • Manage and resolve issues logged by Operating Company technical support teams with a focus on heat transfer systems
  • Training and skills development of Local Sales companies for local implementation and support
  • Identify improvements to the customer support process, opportunities for product and system improvements and developments
  • Working with other departments in the Group Business Development function, local sales and support teams in Sales Divisions and third party partners
  • Ensure that the team meets or exceeds the agreed Service levels
  • Experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems
  • Troubleshooting and resolving high impact issues escalated to Product and Engineering on the Commerce Cloud products
Senior IT Collaboration Support Engineer
10/2005 - 10/2008
Philadelphia, PA
  • Partnering with various teams on performance reviews of client solutions to develop recommendations for improving performance and scalability and work closely with clients and internal stakeholders to drive adoption
  • Work with clients as needed to understand and document business requirements leading to inefficient implementations and translate those into platform and or product enhancements
  • Work closely with Product and Platform Engineering teams to identify opportunities on the platform and provide guidance from a Client Support perspective to hardening initiatives
  • Build processes and enablement tools and material that is repeatable, scalable, and easily consumed for enablement and adoptions of Commerce cloud products
  • Strong experience in ecommerce and order management systems
  • Experience on omni-channel solutions
  • Strong communication and presentation skills with demonstrated ability to effectively communicate and influence in cross functional teams
  • Work on Implementation and Operational Support of Citrix platforms & OS Level issues

Education


Waynesburg University
2000 - 2005
Engineer's Degree in Engineering

Professional Skills


  • Excellent written and verbal communication skills, and presentation skills
  • Excellent investigative and debugging skills
  • Strong experience and understanding of Cellular Networks (GMS, UMTS, LTE) and IP Networks (desirable: Cisco Certifications)
  • Strong experience and understanding of UMTS Cellular Networks and IP Networks (desirable: Cisco Certifications),
  • Experience with product Verification & Validation
  • Experience with Corrective and Preventative Action (CAPA) including root cause analysis, problem solving and redesign devices to meet requirement
  • Competences/Expertise in GSM/UMTS/LTE system validation (end-to-end performance, KPI handling, mobile devices)

How to write Support / Senior Engineer Resume

Support / Senior Engineer role is responsible for travel, software, training, integration, database, procurement, printing, architecture, reporting, design.
To write great resume for support / senior engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support / Senior Engineer Resume

The section contact information is important in your support / senior engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support / Senior Engineer Resume

The section work experience is an essential part of your support / senior engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support / senior engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support / senior engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support / Senior Engineer resume experience can include:

  • Evaluates, plans, conducts and supervises engineering assignments. Works alone or as part of a project team. Leads engineers, technicians, analysts or others within the work group or cross-functional team
  • Prepares and analyzes data and performs necessary activities to optimize system/component performance and availability. Completes design packages to add/modify systems or components. Maintains the design basis or standards for PPL equipment or facilities, and as needed produces design documents to change that design
  • Handful experience of using software’s like Auto CAD
  • Increases and applies knowledge of technical and business skill sets
  • Experience in Emergency Support activities
  • Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products,

Education on a Support / Senior Engineer Resume

Make sure to make education a priority on your support / senior engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support / senior engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support / Senior Engineer Resume

When listing skills on your support / senior engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support / senior engineer skills:

  • Solid experience with NSN equipments: IPA 2800 and IPA RNC,and mcRNC,
  • Solid experience with Protocol Analyzer Tools (Nethawk, Tektronics, Ethereal, Wireshark, etc.),
  • Competences/Expertise in UMTS system validation (end-to-end performance, KPI handling, mobile devices),
  • Knowledge and experience with clinical risk assessment and risk management reporting in the medical device industry
  • Greater than 3 years experience working as a qualified Reactor Engineer at a commercial BWR Nuclear Power Plant
  • Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products

List of Typical Experience For a Support / Senior Engineer Resume

1

Experience For Senior Software Engineer Netcracker Support Analyst Resume

  • Serve as subject matter experts in the field of reactivity management, fuel and core operation
  • Lead and/or coordinate incident and problem resolution, assist in root cause reporting and trending, communicate outage status to leadership, drive reductions in recurring incidents
  • Contribute to meet KPI’s for individuals & targets within design/Estimation team
  • Prepare & check drawings of the equipment’s for PHE,SHE & S&T
  • Prepares more complex engineering assignments, alone or as part of a team. Monitors the progress of assigned employees, ensures problems are being identified and resolved, and equitably distributes work. Reviews design documentation to determine compliance with design criteria or standards. Schedules work to meet completion dates and technical specifications

List of Typical Skills For a Support / Senior Engineer Resume

1

Skills For Senior Software Engineer Netcracker Support Analyst Resume

  • Experience in Emergency Support activities,
  • Experience in information technology
  • And 1 year lead experience
  • Demonstrate to and train end users on the various software applications
  • Using C++-Debuggers (like GDB) or profiling tools
  • Troubleshooting on IPA 2800, Flexi Platform and RNC & mcRNC,
  • Ensure continuous monitoring and follow-up of customer issues so that they are resolved according to customer service level agreement timelines
2

Skills For Customer Support Senior Field Engineer Resume

  • Performs system level or complex case troubleshooting,
  • Leads the e2e technical troubleshooting activities,
  • B.S. Electrical, Mechanical or Biomedical Engineering
  • Availability to sometimes work outside working hours, nights and weekends
  • Knowledge of scripting or automation protocols
  • Knowledge of programming concepts and general ability to read code advantageous (C#, Java)
  • Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
  • Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines
  • DOCSIS 1.0, 1.1, 2.0, 3.0, 3.1
3

Skills For Regular / Senior SL Support Engineer Resume

  • CCAP, DAA (Remote Phy, Remote MAC/Phy)
  • Openstack, VMWare on UCS
  • We get to administer CRM systems and provide metrics and reports in order to better develop close relationships with dedicated customer contacts and learn their requirements and business needs
  • We are seeking someone who brings an independent analysis, communication and problem-solving
  • Engineer graduated in Telecommunications, IT or Electronic Engineering,
  • Fluent spoken and written English,
  • Transfers customer faults to Maintenance R&D independently, coaches TSC engineers for Maintenance R&D,
  • Provides the content for customer communications and direct customer discussions independently,
4

Skills For Senior IT Collaboration Support Engineer Resume

  • Works on critical incidents on emergency rota,
  • Knowledge of electro-mechanical surgical consoles and accessories
  • Knowledge of surgical console component design
  • Knowledge of BSS system-specific architecture
  • Curious and positive mindset
5

Skills For Senior Engineer Technical & EME Support Resume

  • Analyse, trouble-shoot and resolve problems
  • Availability to travel with short notice
  • Availability to stay abroad for short and long periods
  • Professional Engineer licensed in the state of Pennsylvania
  • Provide real time responseesolution to customer support inquiries
  • Interact with SDL customers via phone, e-mail and remote sessions
6

Skills For Senior SAS Technical Support Engineer Resume

  • Diagnose problem causes and provide solutions and best practices to customers
  • Contribute and maintain knowledge base articles
  • Work closely with second line engineers to diagnose bugs and provide suitable workarounds to end users
  • Test new product releases\patches and provide feedback to development
  • PE License in the state of Pennsylvania
  • Provide direct support via email and phone to NVIDIA Enterprise customers
  • Answer questions, reproduce, resolve, or escalate customer issues
  • File bugs and reproduce issues as needed
  • Administer CRM systems and provide metrics and reports
7

Skills For Enterprise Pro Support Senior Engineer Resume

  • Own and drive customer issues from inception to resolution
  • Develop close relationship with dedicated customer contacts and learn their requirements
  • Document customer interactions and enhance our knowledge base
  • Proactively contact customers as appropriate
  • Develop internal relationships to leverage internal expertise
8

Skills For Senior Cmts Support Engineer Resume

  • Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
  • Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
  • Track, file new bugs and reproduce customer issues
  • Take ownership and drive customer issues from inception to resolution
  • Document customer interactions and better enhance our knowledge base
9

Skills For Senior Advanced Technical Support Engineer Resume

  • Administer CRM systems and provide metrics and reports in order to better develop close relationships with dedicated customer contacts and learn their requirements and business needs
  • Bring independent analysis, communication and problem-solving to customer escalations
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and Email is required
  • Professional Engineer, registered in Pennsylvania
  • Work under the direction of others on tasks related to Reactor Engineering, including but not limited to providing technical guidance and recommendations to Operations regarding reactivity changes and maneuvers
10

Skills For Senior Support Enablement Engineer Resume

  • Perform startup physics testing and develop core refueling plans such as the fuel shuffle, incore detector replacements and control blade change-outs
  • Ensure that the NRC requirements for the receipt, transfer, inventory and reporting associated with Special Nuclear Materials are met
  • Administration and operation of the Powerplex core monitoring system
  • Responsible for the coordination and technical support of new fuel receipt and inspection activities
  • Review future fuel and core design changes for plant operational impacts and safety

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