Support Engineer Senior Resume Sample

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Thalia Medhurst
340 Trisha Well,  Houston, TX
+1 (555) 454 7824

Work Experience


Technical Support Engineer, Senior
03/2016 - PRESENT
Boston, MA
  • Career Gap Analysis
  • Compliant security controls. Manage the process for reviewing and routing of authorization packages as requested by the government. Generate and present metrics on the status of accreditation packages processed and the associated cycle times
  • Experience with Air Force instructions and polices
  • Knowledge of Air Force supply processes
  • Responsible for day to day management of the test support team
  • Respond to that customer’s inquiries, primarily via email and telephone
  • Provide backup to other senior TSE’s for their individual customers in the event that they are unable to
Senior Tech Support Engineer Application Management
06/2010 - 10/2015
Dallas, TX
  • Experience in providing Unix/Linux technical support to enterprise customers
  • Experience designing and/or supporting large enterprise deployments
  • Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
  • Good practical working ability with Linux/UNIX utilities, including editors and command shells
  • Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues
  • Working with the Red Hat OpenShift platform
  • Understand and live by Esterline’s ethics and business conduct policies
  • End-to-end customer experience
Senior Proposal Support Engineer
09/2003 - 12/2009
Detroit, MI
  • Provide customer support and resolve client support calls as per the SLA’s and handle customer escalations
  • Assist software automation engineers (as needed) to enable them to perform builds of their subsystems in their test environments
  • Responsible for identifying and correcting minor build (compilation/linking) problems
  • Responsible for coordinating with other Tools group colleagues and software automation engineers in the correction of significant build problems
  • Individual contributor, providing lead on second line support to solve production issues
  • Out of office on call support for critical issues
  • Develop and test applications in Oracle PLSQL, shell and ETL tools ODI using a variety of frameworks and tools
  • Performance tuning and code fixes

Education


Kettering University
1997 - 2002
Engineer's Degree in Computer Science

Professional Skills


  • Excellent communication skills including effective listening skills
  • Excellent verbal and written communication skills including effective listening skills
  • Good experience in administration of the mentioned support activities and tasks proven experience in troubleshooting and diagnostic procedures
  • Advanced networking experience, including experience with the following
  • Work is sometimes non-routine and very complex involving application of advanced technical/business skills in area of specialization
  • Demonstrated experience using Microsoft Visio to create as-built drawings
  • Demonstrated experience in providing customer satisfaction oversight and corrective action to resolve actual or perceived discrepancies in customer service

How to write Support Engineer Senior Resume

Support Engineer Senior role is responsible for troubleshooting, general, training, integration, database, refining, security, telecommunications, java, wireless.
To write great resume for support engineer senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Engineer Senior Resume

The section contact information is important in your support engineer senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Engineer Senior Resume

The section work experience is an essential part of your support engineer senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support engineer senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support engineer senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Engineer Senior resume experience can include:

  • Experience troubleshooting test equipment, including NI PXI equipment
  • Experience developing with scripting languages (i.e. Python, C#, etc.)
  • Qualifications: 7 or more years’ experience in IT, network engineering, or systems engineering
  • Knowledge and experience of CMMs, probing and metrology systems
  • A full and valid driving licence and passport for travel to other sites, both in the UK and abroad
  • Solid Particle Counting System

Education on a Support Engineer Senior Resume

Make sure to make education a priority on your support engineer senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support engineer senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Engineer Senior Resume

When listing skills on your support engineer senior resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support engineer senior skills:

  • Demonstrated experience working with change control, quality assurance, and risk management
  • Exemplary system, module, and electronic circuit-level troubleshooting skills to root cause
  • Working experience with standard lab equipment (DMMs, Oscilloscopes, etc.)
  • Knowledge/experience developing applications in .NET, Java, or any object-oriented programming language
  • Experience of managing projects involving Sub-Contractors and Equipment Suppliers
  • Experience with military simulation development including AWSIM

List of Typical Experience For a Support Engineer Senior Resume

1

Experience For Technical Support Engineer, Senior Resume

  • Programming experience or knowledge of programming languages/technologies
  • Knowledge and experience in engine emissions measurement equipment such as Horiba MEXA and Sierra BG3; operation, maintenance and troubleshooting
  • Experience with Integrating Hyperion with OID and MSAD Server desirable
  • Proven ability to analyse and interpret complex measurement data sets and clearly present results and conclusions to others
  • Hands on experience with VMware ESXi & vCenter
  • Demonstrates a high level of proficiency in the infrastructure related to the product environment while resolving customer issues
  • Builds constructive and effective relationships with peers and initiates communication to resolve any conflict in an assertive, tactful manner
  • Maintain, calibrate, & operate laboratory equipment
2

Experience For Senior Tech Support Engineer Application Management Resume

  • Knowledge and experience in D2t Morphee Ultimate data acquisition system
  • Professional experience with UNIX and / or Windows
  • Hands-on experience with Data Management tools FDQM, DIM
  • Experience with Financial Management DCOM technology
  • External client/customer support experience
3

Experience For Technical Support Engineer, Senior Corticon Resume

  • Exadata, Exalogic experience
  • Maintaining and enhancing security
  • Conducting robust testing of a new application
  • Regarding the SharePoint environments
  • Monitoring, Backup/restore & Disaster recovery
  • Automating administration tasks
  • Understanding of cable plan standards and certifications
  • Provides assistance to peers working in the same specialty area as well as handling issues outside of the area of specialty
  • Provide technical support and sustaining engineering services to strategic and enterprise customers
4

Experience For Senior Proposal Support Engineer Resume

  • Logs product defects and feature requests clearly in the corresponding systems
  • Travel on a limited basis to attend project construction meetings, project kick-off, and performing site surveys and quality assurance checks
  • Familiarity of Object-Oriented design and core programming concepts
  • Tenacious problem-solving ability
  • To contribute and prove out ideas for product improvement
  • Work with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to deployment, customization or operation of the integration of CAD products with PTC’s Enterprise Product Life-Cycle Management System
  • Create and publish solution knowledge for re-use by customers and PTC employees
  • Gaseous and Particulate emissions benches
  • FTIR and Gas Chromatograph Systems
5

Experience For Senior Manager of Business Support Engineer Resume

  • Measurement & Equipment Deployment Strategy
  • Evaluation of New Emissions Measurement Technologies
  • Selection and Capital Requisition of New Equipment
  • Facilitation of Continuous Improvement Projects
  • Follows the processes and procedures for technical support workflow
6

Experience For PM Radars Senior Test Support Engineer Resume

  • Interacts professionally and courteously with all customers and peers
  • Easily approachable, reacts calmly under stressful situations; receive constructive criticism well. Maintains confidentiality
  • Communicates clearly and precisely with customers to determine expectations for resolutions and provides workarounds to product defects
  • Troubleshoots and diagnoses customer issues involving 3rd party products using a variety of resources, including documentation, knowledge base, bug database, source code, and the world wide technical and field teams via Community forums
  • Runs support cases provided by customers, and develops reproductions and examples required to identify and resolve problems
  • Communicates clearly and precisely with customers regarding expectations for callbacks, follow-ups regarding their issues, interactions with development, and other open issues
  • Escalates product issues to management or other team members
7

Experience For Senior Test Support Engineer Resume

  • Provides Engineering with clear and complete information, when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary
  • Demonstrates and applies good understanding of knowledge capturing principles (e.g. Create new knowledge resources and/or update the existing ones - product demos, KB and technical articles/documentation, code libraries.)
  • Reviews product documentation, identifies topics needing improvement and is able to contribute
  • Responsible for professional self-development by attending formal and informal training (webinars, white papers) offered within office and externally based on your development plan agreed with your manager. For example: industry trends, technologies and etc
  • Capable to support new company products with appropriate level of on the job training
  • Participates in forums, responds to technical questions, sharing product knowledge with colleagues
  • Acts as a general knowledge resource for peers
  • Experience providing technical support for enterprise software and systems using product documentation, knowledge base, bug database, source code, IDEs (integrated development environments), SQL debuggers, and CRM system
  • Mentor more junior staff members
8

Experience For Senior Software Engineer Application Support Resume

  • In-depth knowledge of file system standards, network architecture, high availability, identity management, and REST APIs
  • Administration of the SharePoint environments
  • Incident analysis and resolution in cooperation with the application
  • Developers and the Front office system administrators
  • Creation and maintenance of documentation and work instructions
  • Order, and maintain lab supplies, chemicals, & safety equipment
  • Document & update lab & equipment procedures
9

Experience For Senior Laboratory / Support Engineer Resume

  • Conduct analyses and experiments, interpret results, & communicate findings
  • Collaborate with researchers to plan and execute experiments
  • Populate & maintain material database with internal test results
  • Rationalize experimental & simulation results
  • Solve problems with components delivered by the development team
  • Integration between systems; in-life deployment; and non-functional issues
  • Facilitate the team to scope the problem and determine a possible range of solutions
10

Experience For Senior Advanced Materials Support Engineer Resume

  • Take ownership of problems which have a significant risk to a team’s delivery
  • Communicate clearly and precisely with customers to determine expectations for resolutions and provides workarounds to product defects
  • Conduct research and troubleshoot using a variety of resources, including documentation, Knowledge Base, bug database, source code, and interact with the world wide technical and field teams via Community forums
  • Run customer test cases when available, and develop test cases and examples as required to resolve problems, using methodical testing to isolate and identify problems
  • Demonstrate and apply good understanding of knowledge capturing principles (e.g. Create new knowledge resources and/or update the existing ones - product demos, KB and technical articles, code libraries)
  • Good knowledge of application support domain
  • Learn new product features and technologies

List of Typical Skills For a Support Engineer Senior Resume

1

Skills For Technical Support Engineer, Senior Resume

  • Knowledge/experience with Windows batch and Unix shell scripting
  • Experience in working with Webservers – Apache Tomcat
  • Experience developing with LabVIEW
  • Experience in SQL Server Engineering/Infrastructure
  • Experience in SQL Server Database Designing
  • Strong awareness of the broad FMW applications suite of products and how they integrate together within the broad Oracle application estate
  • Prioritise and organise tasks with a calm and focussed approach
2

Skills For Senior Tech Support Engineer Application Management Resume

  • Have ownership experience, for problems which have a significant risk to a team’s delivery
  • VMware VSAN, NSX and vCloud Director experience is an advantage
  • Knowledge/experience with SQL, ODBC and JDBC
  • Knowledge/experience with TCP protocol
  • Good knowledge of Unix platform (Linux Red Hat and Solaris)
  • Extensive experience of Electronic Test Equipment and Automatic Test Equipment
  • Experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols
  • Specific experience working with FTIR and GC instruments, Horiba emissions benches, BG micro-dilution particulate benches
3

Skills For Technical Support Engineer, Senior Corticon Resume

  • Experience in project contractual, legal, tax and financial issues is beneficial
  • Experience with Air Force supply databases
  • Demonstrated strengths in Accountability, Analysis, Customer Focus, Initiative, Teamwork/Cooperation, and Technical/Professional Knowledge
  • Strong ability to research and understand the impact of failure modes
  • Working knowledge of Window’s based programs Word, Excel etc
  • Having knowledge of IIS to host internal & external websites
  • Managing customer queries through to resolution
  • Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc
  • Escalating & involving the Global Service Management and IT Operations teams with any major, critical or long running incidents
4

Skills For Senior Proposal Support Engineer Resume

  • Performing daily checks & monitoring as required
  • Becoming Application Support subject matter expert in your global service, providing a consultancy service to stakeholder groups as required
  • Act as key point of contact for third party software vendors, coordinating, planning, scheduling and testing upgrades and patches as recommended
  • An aptitude for problem solving, including designing new experiments to test hypotheses
  • A four-year Electrical Engineering, Mechanical Engineering, Chemistry Engineering, or Chemistry
  • Within a team, lead and implement changes to the ways of working. Responsible for assuring technical changes that go into production
  • Comfortable with the requirement of flexible working patterns
5

Skills For Senior Manager of Business Support Engineer Resume

  • Able to develop Test Software using Labview and Teststand
  • Able to fault find electronic circuits, read schematics and wiring diagrams
  • Responsible for supporting Production Test Equipment
  • Develops solutions to technical problems utilizing Schneider's vast product portfolio
  • Responsible for accurate and complete case documentation utilizing Customer Relationship Management software (CRM)
  • Manage processes (e.g., gather information, analyze needs, execute re-engineering, etc )
  • Investigate, update and resolve technical support calls on the service desk ticketing system
  • Lead and solve problems while continuously looking to improve services and processes
  • Comfortable interacting with all levels of customer and Salesforce management
6

Skills For PM Radars Senior Test Support Engineer Resume

  • Develop analytical methodologies, & provide training and/or assistance for external users
  • Coordinate round robin syncs with neighboring & remote laboratories
  • Perform impact analysis for planned and unplanned changes, including changes to cost, resource and functionality
  • An understanding of mechanical systems and how they can contribute to the performance of metrology products
  • Take a leadership role in internal and external Projects around supporting our customer’s success
  • Clearly communicate technical subjects in both written and verbal form
  • Can-do, positive attitude and able to work proactively and independently
  • Multitask in a fast paced environment and maintain attention to details
  • Familiar with Environmental Test Equipment, Thermal and Vibration
7

Skills For Senior Test Support Engineer Resume

  • Define and perform maintenance requirements to ensure maximum Equipment Availability
  • Knowledge of Unix environment and shell scriptong
  • 11) Proposal Support for Refining & Petrochemical Modular Projects, including development of Technical Proposals, Specification Review, RFQ’s for Sub-vendors, Internal and External Cost Analysis, Proposed Execution Plans etc
  • Manages relationship with customer to enhance customer experience
  • Provides front-line telephone support to Customers and Sales Channel on various Automation products/ services.(Phone/Chat/Email/Web portal)
  • Provides complex product and solutions application support for customers
  • Advocates on the customer's behalf, seeks a suitable solution or work around that meets the needs of the customer
  • CompTIA Security+ CE Certified and/or Cisco CCNP certification
  • Insert, delete, update, Inner & outer join on SQL
8

Skills For Senior Software Engineer Application Support Resume

  • Mentor others (e.g., share knowledge and expertise with others)
  • Review technical specifications for support fixes
  • Support the deployment of releases of the application into production
  • Escalate queries to Services Manager where required
  • Proactive and Reactive Incident and Problem Management
  • Ensure issues that are deemed to be bugs are documented and recorded with the QA team
  • Monitor and report on key performance indicators for your areas of responsibility
  • Identify and act on opportunities to deliver innovation and improvements to business KPIs
  • Willingness to perform on-call and shift work for a 24 x 7 support strategy
9

Skills For Senior Laboratory / Support Engineer Resume

  • Ensuring incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated
  • Provision of management reporting (weekly/monthly and ad-hoc)
  • Maintaining Service Knowledge Database with updated and reviewed articles (Workarounds, Known Errors and Problem Records), and providing new ones as appropriate
  • General knowledge of Refining, Petrochemical, Gas Processing Industry is required
  • Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible
  • Able to revise actions planes as new data is obtained
  • Set goals and be self-motivated
  • Excellent communication and personal skills, able to communicate clearly, effectively, and form effective working relationships with customers, colleagues, suppliers and third parties
  • Strong work ethic, with high level of integrity and dependability
10

Skills For Senior Advanced Materials Support Engineer Resume

  • Experience in related field can be substituted for each year of the 4 years of college
  • Clear sense of ownership of issues and their outcomes
  • Second Language Proficiency (German, French, Spanish, Italian or Japanese)
  • Familiarity of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects
  • Manage difficult customers and customer expectations effectively and professionally

List of Typical Responsibilities For a Support Engineer Senior Resume

1

Responsibilities For Technical Support Engineer, Senior Resume

  • The ability to drive and manage application outages
  • 10 percent travel possible
  • Competitive and goal-orientated
  • Knowledge of any RDBMS database
  • Experience in industrial automation systems that include controllers (Logix, SLC, PLC5, Automax), visualization (FactoryTalk View, Sigma, Premier HMI), motion (Kinetix), advanced software (Asset Centre, Transaction Manager, Historian SE, Vantage Point) and drives (PowerFlex, Automax). Strong background in troubleshooting networks and communications (CNET, ENET, DNET, DH+, RIO)

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