Support Production Resume Sample

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Vita Labadie
8688 Zboncak Plains,  Chicago, IL
+1 (555) 901 4146

Work Experience

Associate, Production Support
02/2018 - PRESENT
Boston, MA
  • Work closely with JLL’s underwriting team to ensure that proposed loans are structured in accordance with investor and JLL credit tolerances
  • Develops and maintains an effective staff through the selection, training, motivation, termination and review of staff
  • Manages employee work and vacation schedules to ensure staffing needs are met
  • Provides guidance and direction to staff to assist in their professional development
  • Career Gap Analysis
  • Following SOP’s, batch records and other compliance related documentation
  • Follow SOP’s, batch records, and other compliance related documentation
Production Support Technician
05/2011 - 01/2018
San Francisco, CA
  • Following SOP’s, batch records, and other compliance related documentation
  • Follow Standard Operating Procedures (SOP’s), batch records, and other compliance related documentation
  • Provides IT services to the US/Canada Finance businesses, aligning business objectives with Group and HSBC Technology Service’s (HTS) strategy and direction
  • Assist in the development, design and implementation of business systems. Serve as member of a project team or as an individual contributor when assigned. Provide computer program and system development and technical support for very complex, highly critical programs and systems. Plan and coordinate tests, resolves production problems, identify opportunities to improve systems
  • Experience using and/or supporting consumer audio/video equipment and game console system setup and operation
  • Experience building and troubleshooting custom PC hardware configurations
  • Experience using Sysprep and building/deploying custom images in a Windows environment using Microsoft Deployment or other imaging software (Acronis, Windows Deployment, etc.)
Spectrum Intern IT Production App Support Summer
09/2007 - 01/2011
Philadelphia, PA
  • Experience,
  • Prepare buffers to support Production teams needs
  • Monitor and restock lab supplies
  • Read and review real estate documents (i.e. leases, market valuations, trend reports, etc.) and prepare abstract reports for clients and prospective clients
  • Organize historical client contact/activity,
  • Provide client communication, transaction management, and Point of contact on active client assignments
  • Review and analyze client’s quantitative portfolio data, legal documents, and other material as part of project due diligence process
  • Perform buffer manufacturing for finished goods buffers as well as buffers to support purification and conjugation areas


Florida State University - Panama City Campus
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Basic computer skills: Windows XP, Microsoft Office, Lotus Notes, AMS2000 (MDMS), basic mechanical skills
  • Organizational skills, teamwork skills, and the ability to multi-task are required
  • Strong organizational and presentation skills with both technical and non-technical audiences
  • Demonstrates strong cross-functional influencing and leadership capability
  • Excellent time management and multitasking skill
  • Utilities experience with: Endevor (experience with packages) Sort, File Manager/File-AID, FTP, NDM
  • Programming experience in .NET technologies

How to write Support Production Resume

Support Production role is responsible for mainframe, architecture, finance, training, integration, database, mac, auditing, java, analysis.
To write great resume for support production job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Production Resume

The section contact information is important in your support production resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Production Resume

The section work experience is an essential part of your support production resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support production responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support production position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Production resume experience can include:

  • Solid problem solving and root cause analysis skill
  • Experience operating within Service Level Agreements and using ticketing request systems to track status of requests and work completed
  • Experience supporting most of the following technologies and applications in a software development environment
  • Experience with Cognos reporting concepts
  • Experience in production support working in a globally distributed team
  • Identify general process and technology improvements leading to improved client experience

Education on a Support Production Resume

Make sure to make education a priority on your support production resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support production experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Production Resume

When listing skills on your support production resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support production skills:

  • Skills: organizational, communication, leadership, personal computing, capacity management, performance management, auditing standard work
  • Good communication skill & willing to work in rotational shift
  • Production support experience in a 24/7 Mainframe environment with strong knowledge of MVS/TSO, JCL
  • 1) Strong Troubleshooting of HW issues, setting up user accounts, and standard imaging in a heavy Windows environment. Some Mac's too, but limited support
  • Experience in a Support role using: COBOL, JCL, DB2, VSAM, EZTRIEVE, CA7
  • Operational Effectiveness Process optimization of existing processes for improved quality and reduced rework and scrap

List of Typical Experience For a Support Production Resume


Experience For Production Support Technician Resume

  • Proven ability to quickly learn new systems/technologies
  • Excellent SQL (quiries) knowledge
  • Experience with JAVA (mandatory), J2EE, SOAP, Perl Script, .Net, C++
  • Prioritize, multi-task, and work late with short notice
  • Licenses/Certifications: Valid drivers license, FMC, Forklift Certification
  • Previous multifamily commercial real estate experience required
  • Agency experience (Fannie Mae, Freddie Mac, HUD) is required for this role
  • Ethernet cabling and networking

Experience For Mainframe Production Support Resume

  • Basic reading, writing and computer literacy are required
  • Identify ongoing improvements through change related issues leading to higher change success %
  • Windows Server 2003, 2008 including user account and Exchange mailbox administration
  • Expert at PC hardware and software troubleshooting
  • Primary role would involve implementation and testing on EFT Switch and Card Management System(CMS)
  • Oversee and perform complex financial analyses with minimal supervision, including cash flow projections, valuation models, and sensitivity analyses
  • To assist in developing production schedules
  • To assist in communicating floor team expectations
  • Promote and participate in continuous improvement through lean manufacturing and six sigma initiatives

Experience For Associate, Production Support Resume

  • Assist with coordination and execution of cross training of technicians within the floor team
  • Windows XP, Vista, Windows7 (32- and 64-bit versions)
  • Autodesk Maya, 3DS Max, Adobe CS3/4 and other art/video packages
  • Perforce or other source control software
  • Phone PBX system move/add/changes/punchdowns

Experience For VP, Production Support Lead Resume

  • Fine attention to detail and quality of work
  • Familiarity with consumer audio/video system setup and operation
  • Work proactively without direct supervision
  • Lift/move PC hardware and console development equipment
  • Insures the integrity of the data supplied to cutomers
  • Help determine configuration and operational requirements for development team

Experience For VP, Production Support Resume

  • Help assess risk associated to control and policy exceptions
  • Application Support Team Co-ordinates to ETL Team, Database Team and MW Team for business requests implements from Non Prod to PROD env’s
  • Application Software Components Troubleshooting (Basic Tomcat Understanding, Basic Queue’s Understanding, Basic Coherence Understanding, Log Monitoring, Application Issues Alerting)
  • Keen and extensive knowledge of video post-production and the technical aspects of file based workflows within a post-production environment
  • Familiarity with file-based camera codecs and formats
  • Be able to provide solutions and present workarounds under tight deadlines
  • Ability and willingness to sign a non-disclosure agreement, and keep things worked on and content viewed through the course of business completely secret

Experience For HBO Production Services Support Specialist Resume

  • Conducts minor repairs and adjustments on residential meters
  • Processes mercury and standard regulators for disposal
  • Assembles “build ups” for commercial and industrial meters
  • Performs all functions of the Meter Transporter Position
  • On-Call Responsibilities: As Required
  • Collect, review, and input financial exhibits/statements for prospective loans. The primary tool for this is Microsoft Excel
  • Size and structure debt transactions, with input from senior team members, by using fundamental valuation methodologies, identifying and researching risks, understanding industry dynamics, industry valuation metrics and modeling cash flows
  • Conduct detailed economic and demographic research through the use of third party information services to determine feasibility of transactions
  • Receive inventory to the warehouse and store in the correct locations

Experience For Support / Production Technician Resume

  • Material preparation and staged for production daily usage or whenever materials are needed
  • Monitor process parameters, refill levels, as directed
  • Working under the direction of senior operators, supporting line operating activities, by collecting samples and performing material analysis tasks (melt flow, filler, moisture checks)
  • When required, work with Development team and/or other support teams to resolve issues with the environment to resolve application failures
  • Candidates need to be familiar with Endevor to support code migrations and provide support to test teams

Experience For Loyalty Applications Production Support Resume

  • Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, CA7 batch jobs, and databases (both relational and VSAM for mainframe
  • Lead production support and execution team comprised of analysts, associates, graphic designers, ad agencies, and due diligence coordinator both in house and third party vendors
  • Oversee and prepare monthly articles for newsletters and periodic research pieces for special events and presentations
  • Oversee client and team events
  • Manage cell performance against production plan (parts, people, equip)

Experience For Unix Production Support Resume

  • Audit standard work within cell to ensure compliance to processes
  • Lead cell performance management to include KPI’s and performance management meetings
  • To assist as needed to ensure adequate resources (technicians, equipment) are available to meet product team production schedules
  • Maintain cell metrics and lead in 6S cell effort
  • Assist in the development of new product and processes
  • Lead daily cell meetings to balance resource alignment against schedule

Experience For Futures IT Post Trade Production Support Specialist Resume

  • Drive transformational change through 5 key CCB Production Management pillars : Move to Business Centric Support, Prevention Culture, Mission Control Capabilities, Automation and Customer Stewardship
  • Ensure incident and change data is accurate through process, tooling improvements and governance leading to effective prioritization of efforts and measurement of stability progress through metrics
  • Analyze and drive Incident Management improvements leading to reduction in Mean Time to Recover (MTTR). Eg incident training, knowledge management, detection / monitoring, automation, diagnosis, recovery, escalation / communications
  • Tighten change management discipline through effective governance
  • Drive improved change readiness and supportability of applications, flows and services through Permit To Operate (PTO)
  • Ensure applications, flows and services have sufficient headroom via effective capacity management
  • Drive down repeat incidents and reduce overall incident volumes through problem management thematic analysis
  • Drive transparency and accountability for stability improvement through reporting, metrics and stability forums (eg driving Daily Production call agenda, CIO and CTO meetings, D&EP Production Management business reviews)
  • Hands on experience in UNIX – LINUX or AIX or Solaris or HP-UX production support

List of Typical Skills For a Support Production Resume


Skills For Production Support Technician Resume

  • Related industry experience such as buffer preparation calculations, autoclaving glassware, and liquids sterilization
  • Experience in multifamily and/or commercial real estate finance or underwriting
  • Work experience in an ISO 9001 environment
  • Diverse knowledge and experience with IBM Mainframes, Mainframe Operations
  • Related industry experience
  • 5 – 8 hands-on Experience in Application Development and/or Production Support roles
  • Mainframe Production Support experience

Skills For Mainframe Production Support Resume

  • IBM Utilities, JCL, CLIST, Compuware Expediter, DB2, MQ experience
  • 5 – 7 years of work experience in Finance or Real Estate
  • Proficiency and workplace experience in ARGUS (DCF and AE)
  • Labeling, repackaging, sorting and recycling materials throughout the operations area
  • Maintaining, /updating or resolving issues with custom skels

Skills For Associate, Production Support Resume

  • Assisting with cleaning tasks during extruder change over
  • Working knowledge in Lean, Six Sigma, Cellular Manufacturing, One Piece Flow, and Continuous Improvement concepts
  • Understanding of video encoding and software
  • Packaging work related to pack out stations, paper bag operations, box/sack filling
  • Assisting operator to start up an extruder

Skills For VP, Production Support Lead Resume

  • Working under the direction of senior employees to move, weigh, mix, and stage materials
  • Ensure that processes are being adhered to by the service agreement managers, reviewing reports and escalating issues to management
  • 2) Basic Network understanding, to map printers, network connectivity issues. (No Server support, just supporting connectivity issues)
  • For new solutions oversee migration plans taking due consideration of existing service requirements
  • Self-motivating, accountable and hard working
  • Advanced understanding of real estate fundamentals, economic metrics, research, and marketing process
  • Proficient in overall Mac and PC operating systems including system directories, user accounts, permissions, and preferences

Skills For VP, Production Support Resume

  • In/Out tests residential meters including entering test information into AMS 2000
  • Serve as a subject matter expert regarding Fannie Mae, Freddie Mac, and FHA multifamily loan programs and underwriting requirements
  • Open for working in shifts (No overnight shifts)
  • SOP (standard operating procedures) and Checklist review and process, be able to recognize out of ordinary conditions, analyze, and resolve
  • Control projects and resources that vary in scale and complexity to meet changing objectives

Skills For HBO Production Services Support Specialist Resume

  • Support manufacturing processes on third shift
  • Work with maintenance personnel on resolving equipment downtime/reactive maintenance issues
  • Communicate equipment downtime and problem resolution issues to engineering and operations personnel on other shifts
  • Work with operations technicians on improvements, training, & process educationIdentify and procure any replacement components needed on equipment
  • A fundamental understanding of the Bank’s Risk and Capital processes
  • Set up new or update existing applications defined in ChangeMan
  • Responsible for ChangeMan housekeeping jobs and their successful execution
  • Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
  • Knowledge of SDS and IEF gels and running ELISA’s

Skills For Support / Production Technician Resume

  • Process reengineering background / exposure
  • Proactively manage and drive forward own career, identifying
  • T-SQL (Including Stored Procedures and Functions)
  • All gowning materials in the ISO 8 area are maintained to adequate levels
  • Equipment cleaning is performed as required
  • Capable of using hand tools to perform basic mechanical tasks
  • Participate in the decision making of success or failure of application systems to be deployed in production

Skills For Loyalty Applications Production Support Resume

  • Proficiency in Avid Media Composer using Interplay on ISIS, Avid Media Central UX, and Avid Access
  • Proficiency in Adobe Creative Cloud Products including Premiere, After Effects, Photoshop, and Encoder
  • Perform basic & routine preventative equipment tasks, including but not limited to
  • General housekeeping and light maintenance
  • Familiarity with IT infrastructure networks, storage, unix system administration etc
  • 24 X 7 on call, weekend and late hours support as needed
  • Calls and meetings with multi-location team members

Skills For Unix Production Support Resume

  • Provide a resolution or recommendation to the Tier III development staff if a code change is required 8. Participate in the Disaster Recovery exercises
  • Provide audit information per request
  • Be able to work independently with minimal direct supervision
  • Participate in Major Incident Reviews and Service Improvement Programs as required
  • Provide user support to user groups to determine operations support needs and to ensure smooth project implementations
  • Support maintenance personnel when needed on preventive maintenance tasks

Skills For Futures IT Post Trade Production Support Specialist Resume

  • Forecasting, Scheduling and Capacity Management: Centrally manage forecasting. Coordinate scheduling and dependencies across sites and coordinate overall capacity vs. demand to ensure all planned map requirements are delivered on-time, on-quality and on-budget by each production site
  • Systems and Reporting: Lead coordination & implementation of planning & reporting systems requirements with the PATI team and integration of metrics for executive and cross-operations reporting
  • Integrated Change Management: Centrally coordinate changes to plan, and implications to GPO to maximize flexibility in accommodating change without productivity loss or negative financial performance
  • All other responsibilities as defined by production related Corporate and Divisional Initiatives as directed by the Vice President of Global Production
  • Analyze qualitative and quantitative information
  • Work successfully under pressure
  • Follows all plant safety rules and document any issues that arise
  • Reports all accidents to the management
  • Serves an active role in the plant safety program by attending safety meetings, participating in monthly safety inspections and reporting any potential safety hazards to the safety committee or management

List of Typical Responsibilities For a Support Production Resume


Responsibilities For Production Support Technician Resume

  • Recommending enhancements to standards and procedures
  • Monitor incoming customer ACH transmission files as well as outgoing transmissions to the Federal Reserve
  • Trouble shoot and resolve the more critical operating difficulties involving equipment within the area
  • Process origination and receiving files on the ACH Tracker system
  • Research and resolve customer inquiries that are sent in through the FIS ticketing system

Responsibilities For Mainframe Production Support Resume

  • Flexibility in having assignments to work any shift if needed
  • Assists in the development of standard operating procedures, train employees and project development
  • Performs all jobs in the area as necessary to cover breaks, absence and training
  • Responsible for assisting with the creation of pitch and presentation materials for new business pursuits
  • Assembles and tests indexes with electronic interfaces
  • Prepares appropriate production and sample reports for meters
  • Drives, delivers, procures stock and makes purchases as required by the Supervisor

Responsibilities For Associate, Production Support Resume

  • Identify and drive application and infrastructure hygiene improvements
  • Identify single points of failure and drive resiliency improvements
  • Identify and drive support model improvements
  • Ensure SLAs are in place for business processes
  • Perform other ACH Operations tasks as assigned
  • Support of other non-linear edit systems and applications: Adobe Premiere, Adobe After Effects, Adobe, Adobe Photoshop, Final Cut Pro 7 and Final Cut Pro X
  • Product support for ChangeMan ZMF (daily functions, upgrades, and general maintenance)

Responsibilities For VP, Production Support Lead Resume

  • Change control over mainframe based systems
  • ChangeMan ZMF integration with other application
  • Completes preventative maintenance services to maximize the quality of products produced and the efficiency of the production line
  • Prepare, distribute and maintain records and paperwork related to assigned tasks. Document all incidents and deviations
  • Strong technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical as well as governance levels with strong analytical/problem solving skills)
  • Flexibility to work additional hours, different schedules/shifts, weekends and holidays as needed
  • Knowledge of SDS and IEF gels
  • Strategic mind-set – ability to identify and develop strategic improvement opportunities

Responsibilities For VP, Production Support Resume

  • Multitask, work independently, and meet deadlines
  • REXX, COBOL, Assembler, ISPF Dialogue Manager expertise
  • Willingness to support 24/7 on a rotational basis within the Release Management team
  • Education: Electrical Practical Engineer
  • Self-motivated; able to work independently; pro-activeness

Responsibilities For HBO Production Services Support Specialist Resume

  • Superb attention to details
  • Knowledge in computer programs, PC: OSs – Windows/Linux, Office
  • Ensure accurate SAP inventories are maintained for all components
  • Proper status segregation and storage of media lots
  • Support the maintenance of an “audit ready” state of the ISO 8 Area
  • Timely response to all module requests
  • Batch Records are properly kitted and staged based on production schedule
  • ISO 8 area has ample supply of non-inventory items

Responsibilities For Support / Production Technician Resume

  • Logbooks entries are clear and complete
  • Kanban system is utilized to ensure FIFO
  • Ensure Batch records are reviewed and corrected in a timely manner
  • Team Foundation Server (TFS) or other source control
  • Provide on-call support after normal business hours, weekends and holidays to provide troubleshooting and monitoring of production jobs according to rotation schedule
  • Detail oriented with ability to follow documented procedures accurately and consistently. Willingness to perform business as usual daily functions

Responsibilities For Loyalty Applications Production Support Resume

  • Strong understanding of standard concepts, practices, and procedures associate with real estate finance, such as LTV, DSCR, capitalization rates, interest rates (fixed, variable, taxable, tax-exempt)
  • Knowledge of additional Microsoft office programs (Word, Outlook, Access)
  • An enterprise-level overview of CCAR, and Capital Adequacy processes and capabilities to develop and manage the Bank’s Capital Plan
  • Support and implement ChangeMan upgrades and patches Participate in Disaster Recovery exercises
  • Provide Level 2 problem determination/resolution (compile, promotion, package audit issues, etc.)
  • Allocate/compress ChangeMan related libraries as needed Responsible for the ChangeMan started tasks and their integrity Responsible for contacting Serena/Micro Focus (Vendor Support) if problems cannot be resolved Provide 24x7 oncall supportSearch Jobs US

Responsibilities For Unix Production Support Resume

  • Knowledge and experience with equipment operation - assembly/build including surface mount operations, in-circuit test, wave soldering, selective soldering, conformal coating, laser weld, robotic assembly cells, and functional test
  • Unpacks and installs batteries in newly purchased products in preparation for quality inspection. Follows the daily priority of work established by the Production Control Team Leader and/or Technical Services Manager
  • Product customization: performs functional tests and assembles components into T&M kits prior to shipment. Removes batteries and adds quality certificates to finished goods to meet customer-specific requirements
  • Performs receiving inventory & inspection of customer-returned Thermal Imagers. Creates material receipts and coordinates disposition actions with the Return Authorization, Inside Sales, and Warehouse teams
  • Monitors production order status; picks and delivers materials to the calibration lab. Performs SAP transactions to consume components and transfer calibrated product for shipment. Picks and packs completed customer owned materials for shipment

Responsibilities For Futures IT Post Trade Production Support Specialist Resume

  • Microsoft Office 2007-2010
  • Cleans and paints meters
  • TSO / ISPF expertise
  • Français : courant
  • Anglais : un atout

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