Production Support Resume Sample

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Amelie Borer
78017 Hane Fall,  Houston, TX
+1 (555) 365 4441

Work Experience

Production Support Specialist
02/2016 - PRESENT
Philadelphia, PA
  • Define opportunities and develop business cases, success criteria, and support dashboards to effectively monitor and communicate real-time platform stability and functionality
  • Drive cross-disciplinary teams / vendor relationships to build effective and innovative solutions that generate measurable results; on time and within budget
  • Partner with key stakeholders to successfully integrate, maintain and leverage the Fraud Management capability of the EFCP Solution
  • Educate partners about the data, business rule engine and data output functionality in an articulate and compelling way to drive stakeholder buy-in and utilization of the EFCP Solution
  • Participate in identifying and recommending development/testing solutions/tools in support of project objectives
  • Work with the architecture group to ensure good architectural design and raise issues as they develop through the project lifecycle in a timely manner
  • Conduct pre and post implementation activities ensuring project deliverables are met and communicated to Project Management
Production Support
04/2009 - 01/2016
Philadelphia, PA
  • Application Support - Reviews and approves procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures
  • Problem Management - Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures analyzes patterns and trends
  • Information Security Management - Ensures that appropriate action is taken to anticipate, investigate and resolve security incidents in systems and services. Ensures that applications and operational support activities comply with EY’s Code of Connection and Information Security policies
  • Career Gap Analysis
  • Experience working in a corporate environment
  • Experience with SQL querying (Oracle/Microsoft SQL)
  • Improvement oriented mindset
Production Support Assistant
10/2005 - 02/2009
Philadelphia, PA
  • Maintain a proficient knowledge of system development methodologies and system analysis principles and apply learning to business solutions
  • Work with IT management and the client to ensure effective communication of solutions development requirements, project status and provide timely escalation of issues to ensure project objectives are met
  • Provide Production Support in terms of incident management: identifying issues, reporting incidents, escalations, troubleshooting, problem resolution in a timely manner, and post implementation reviews
  • Manage / navigate multiple teams to deliver operational support and project support in alignment with customer needs with transparency to IT Services and customer stakeholders
  • Manage, negotiate and resolve risks effectively
  • Leader and team player – sets example for others to follow
  • Financial Management - Monitors and maintains all required financial records for compliance and audit to all agreed requirements. Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component and process failures


Trinity University
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Strong troubleshooting skills and experience resolving first level issues is required
  • Excellent planning, organization and prioritization skills to meet ever changing demand & Support capability
  • Good interpersonal and communication skills; Good people skills with focus on cross team collaboration
  • Excellent communications, interpersonal, and, consultative skills, work effectively with clients, vendors, peers, and business/IT management
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
  • Demonstrated strong customer service skills in providing information to all levels of the organization and both external & internal constituents
  • Strong matrix management skills in a global company including influence, conflict resolution and negotiation

How to write Production Support Resume

Production Support role is responsible for analytical, technical, sql, business, customer, basic, interpersonal, database, development, scripting.
To write great resume for production support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Production Support Resume

The section contact information is important in your production support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Production Support Resume

The section work experience is an essential part of your production support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous production support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Production Support resume experience can include:

  • Having excellent leadership skill, very good in team building, motivating and coaching and ensuring the flawless delivery (Team lead only)
  • Strong technical and troubleshooting skills in Windows, Unix/PL SQL and scripting
  • Good problem-solving skills; capable of making disciplined decisions in a timely fashion
  • Strong working knowledge on Unix, Windows, AIX, Oracle/SQL and skills needed to understand the issues
  • Strong communication and organizing skills required
  • An intuitive problem solving ability which leads to solution alternatives that reflect the analysts diverse foundation of knowledge, skills and experiences

Education on a Production Support Resume

Make sure to make education a priority on your production support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Production Support Resume

When listing skills on your production support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical production support skills:

  • Strong written and oral communication skills Interpersonal skills
  • Excellent Managerial skills with experience in setting goals, confirming task completion, and enforcing accountability for required tasks
  • Strong planning and organizational skills, including effective time management
  • Demonstrate time, priority and stress management skills in a fast paced environment meeting deadlines while maintaining a customer-orientated demeanor
  • Demonstrated effective leadership, managerial, and strategic planning skills
  • Strong people management skill with proven experience of managing medium and large teams (20 – 50)

List of Typical Experience For a Production Support Resume


Experience For Production Support Specialist Resume

  • Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills
  • Good practical skills and experience of operation of plant at pilot scale and full scale production an advantage
  • Excellent SQL skills with strong ability to debug
  • Organizational skills in planning, goal setting, prioritizing project work and
  • Excellent computer skills with working knowledge of Excel, Word, and Powerpoint products
  • Good SQL programing skills
  • Digital experience working with BOTS in a post implementation environment; robotic process automation experience; Blue Prism experience
  • Experience of SQL, .Net and Unix Skills [5+ years]
  • Excellent Communication Skills [Business communications]

Experience For Production Support Manager Resume

  • Excellent PC skills with proficiency in MES, OEE & ERP systems
  • Strong working knowledge on Unix, Windows, AIX platforms and skills needed to understand the issues
  • Strong and proven experience with IBM WebSphere, MQ Administration and SSL / TLS 1.1, 1.2
  • Demonstrate computer skills including Microsoft Office and SAP
  • Experience with front-end/UI design, Angular, solid skill in HTML, XML, JavaScript, AJAX, CSS
  • This requires Product Builder skills and this product is owned by CGI 6 – 8 yrs of experienceSearch Jobs US
  • Good incident and release management skills
  • Strong communication skills and the ability to communicate complex technical scenarios to non-technical teams

Experience For Production Support Lead Resume

  • Good communication, interpersonal skills, and customer focus
  • Exceptional organizational skills with the ability to prioritize, multi-task, and meet deadlines
  • Excellent collaboration skills and ability to influence cross functionally
  • Demonstrated ability to communicate effectively with business and technical colleagues
  • Strong people management and recruitment skills

Experience For Production Support Coordinator Resume

  • Strong technical skills (UNIX, SQL, Python)
  • Prior in depth experience in leading, implementing and supporting large-scale production systems
  • ) Demonstrated experience with any of the following scripting languages
  • Experience in a support role with evidence of increasing responsibilities over time
  • Communicate effectively with other database engineering and support organizations within TDA

Experience For Production Support Operator Resume

  • Communication/problem solving skills with ability to speak with all levels of internal customers (executives, managers, technical, non-technical)
  • Prior experience with buffer preparation, cell culture clarification, and/or buffer manufacturing
  • Prior experience working in an ISO 9001, ISO 13485, QSR or GMP compliant environment
  • TSQL skills that allow for diagnostic and troubleshooting queries
  • ) Demonstrated, professional experience serving on a production support team
  • Effectively applies problem-solving strategies for quick development of solutions
  • Implement strong prioritisation and resource forecasting techniques

Experience For ICG Production Support Resume

  • Continuous improvement techniques and problem solving/analytical skills
  • Problem solving skills (8D, root cause analysis, process development, etc.)
  • Strong interpersonal abilities and proven track record working in a collaborative, team environment
  • Prior experience with running cross team and cross functional services
  • Prior experience working with the Derivatives or other markets-based business
  • Effectively perform in a calm and logical manner during high-stress situations and in multi-task environments
  • Experience and excellent exposure to Investment Operations
  • Experience in design, development, test, manufacture or validation of diesel fuel engines or diesel fuel injection systems
  • Effectively communicate at all levels within the organization through written and two-way verbal communication

Experience For Senior Production Support Manager Resume

  • Years of Experience: Atleast 8 years of total IT experience including Application Support
  • Experience in banking Technology domain, MNC bank work experience of 5-8years
  • Utilize lean principles and six sigma methodology to solve problems, and develops these problem solving skills in work teams
  • Solid experience in L2 production support in Equity Derivatives
  • Experience in Enterprise production support or At least 3 years of experience in software development teams
  • Strong and relevant experience in manufacturing
  • Proven technology experience in SDLC, methodologies and frameworks to support high quality delivery
  • Mentor frontline teams to more effectively communicate with customers, internal and external suppliers

Experience For Senior Manager, Production Support Resume

  • Develop Order Managers to effectively manage productivity and end to end order management
  • Ensure that any deviations are addressed effectively and promptly and in accordance with agreed standards
  • Good knowledge & experience on using IBM QualityStage
  • Prior experience beneficial
  • Experience with DataStage parallel and server experience, preferably 11.x
  • Works in teams to identify areas for improved efficiencies and applies teamwork skills to accomplish goals
  • Analytical skills to investigate and drive issues found in UAT activities
  • Extraordinary focus on organization and documentation skills
  • Advanced skills in Microsoft Office Suite (e.g., Excel, Word, PowerPoint)

Experience For Senior Production Support Specialist Resume

  • Able to persuade and negotiate for best outcomes; and possess exceptional communication skills in-person and remotely
  • Experience with providing international bureau feeds in a rapidly evolving, live environmentVC & fiber experience
  • One or more of the following technical skills
  • Familiar with one or more of the following technical skills
  • Coordinate with OIT Helpdesk to ensure that incident and service requests that have been escalated to tier 3 support are being managed and closed effectively

Experience For Production Support Senior Analyst Resume

  • Strong experience with C#, ASP.NET, ADO.NET, and Visual Studio (preferably 2010 or later)
  • Able to communicate effectively verbally and written
  • Provide technical support as required to effectively identify and analyse issues
  • Experience working with various tools such as hand tools, air tools, torque wrenches; automotive or other relevant mechanical experience required
  • Demonstrated experience in the application of Department of the Army Modification Work Order (DAMWO) to include post modification checkout

List of Typical Skills For a Production Support Resume


Skills For Production Support Specialist Resume

  • Demonstrated strong analytical, organizational, and problem-solving skills
  • Hands-on experience in incident and problem management with proven good analytical skill
  • Exceptional organizing, prioritizing and multitasking skills
  • Excellent Interpersonal skills (written/oral/listening/influencing) and ability to work as part of a team as well as independently
  • Basic Java skills and a solid understanding of JVM
  • Strong database skills including SQL
  • Strong technical troubleshooting skills with the ability to work through a problem to identify its root cause and action

Skills For Production Support Manager Resume

  • Strong communication and organizing skills as well as possess the analytical ability to independently resolve routine problems
  • Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
  • Good analytical skills to understand and value add in End to End solutions for Japan requirements involving Global and Regional applications
  • Strong problem resolution, decision-making and analytical skills required
  • Excellent written and verbal communication skills, including the ability to accurately document procedures, scripts, etc
  • Good time management and problem solving skills.
  • Proven solid experiences working in Linux/UNIX environment
  • Demonstrate skills in working with teams to drive problem resolution through the RCCA Process

Skills For Production Support Lead Resume

  • Strong Excel, Word, and database skills
  • Strong documentation and research skills
  • Eexcellent oral and written communication skills
  • Experience in computer operations, especially mainframe and Automic skills
  • Strong technical skills on UNIX and Windows and SQL and FIX
  • Hands-on experience in incident and problem management with good analytical skill
  • Demonstrate leadership and management skills as well as comprehensive, diversified knowledge of supported applications and products and the organization
  • Strong logical and analytical skills and ability to synthesize information

Skills For Production Support Coordinator Resume

  • Review priorities regularly with OIT leadership and departments. Understand relative priorities across all departments. Communicate priorities to Staff
  • Strong teamwork, facilitation, and negotiation skills
  • Strong time management skills, organization, adaptability, ability to coach and train, and attention to detail
  • Experience with Middleware skills - Web Sphere Application Server 8.X, Tomcat, Apache Web Server, WSO2
  • Strong training skills to ensure department staff are trained on all products, processing, and new releases
  • Excellent listening, leadership and presentation skills
  • Fluent English, excellent communication skills
  • Excellent oral and written communication skills with the ability to give and receive feedback in a healthy and constructive way
  • Team player with strong communication(written and verbal) skills and ability to interact with technical

Skills For Production Support Operator Resume

  • Highly energetic, good interpersonal and communication skills
  • Proven customer service and communication skills including business writing
  • Strong communications skills. Ability to connect with maintenance personnel, production operators and supervisors, and other managers
  • Team player with good communication skills to motivate improvements and drive the change
  • Strong computer skills (Excel, Word, Outlook, PI, Kronos)
  • Good presentation development skills
  • Troubleshooting and triaging skills to resolve issues

Skills For ICG Production Support Resume

  • Managing the overseas teams efficiently and effectively
  • Handling production support tickets effectively in terms of SLA adherence
  • Being able to work effectively as a team and manages interpersonal relationships
  • Good knowledge of Informatica, Autosys & Control-M Scheduling; Working experience with and troubleshooting Informatica, Autosys & Control-M Scheduling
  • Strong planning abilities - demonstrated history of setting milestone dates and then making specific assignments for a team and ensuring their completion
  • Proven experience of running a front office support team, preferably supporting pricing, eTrading, trade management applications

Skills For Senior Production Support Manager Resume

  • Apply critical thinking and problem solving skills during the resolution of Production Issues
  • Excellent understanding of data warehouse concepts and experience implementing data warehouse using DataStage ETL tool
  • Apply creative thinking and problem-solving skills to solving enterprise application issues
  • Experience in managing service delivery operations - managing a mix of internal and outsourced staff ensuring good services to stakeholders
  • Experience in Technology in the Financial Markets Industry, supporting a trading environment and experience with managing a team
  • Basic office administration skills such as typing, coping, and filing

Skills For Senior Manager, Production Support Resume

  • Solid understanding of software architecture such as SOA and experience working with the agile software development lifecycle
  • Skills in junior programming, coding (Java, Phytoon, etc)
  • Provide coaching and assist with ongoing team development action plans, identify knowledge gaps, processes and skills required for continuous team improvement
  • Foundation knowledge in Linux/Windows/Networking and scripting skills
  • Customer service and communication skills including business writing
  • Added advantage if has prior experience supporting data warehousing applications/Hadoop

Skills For Senior Production Support Specialist Resume

  • Previous experience with a good understanding of RDBMS / Unix / Large banking application
  • Strong team player, effective at communicating internationally and used to working closely with remote teams
  • Excellent trouble shooting processes based on past experiences with resolving complex issues
  • Experience with Shell Scripting or 1 year of experience with Perl Scripting
  • Experience with Shell Scripting or 1 year of experience with Pearl Scripting
  • Normally requires one (1) year of experience in material warehousing, aircraft material and supply handling, or directly related experience
  • Experience working with Adobe FrameMaker Desktop Publishing software, Version 12 or 15 (or demonstrated plan to learn)

Skills For Production Support Senior Analyst Resume

  • Significant experience in analyzing logs and identifying problems with authentication and authorization. Experience with Splunk
  • Problem solving skills e.g. ability to lead root cause analysis, repair a project in trouble, escalate when project milestones are missed/jeopardized, etc
  • Good understanding of how enterprise software (.NET / Java) operates, memory management etc
  • Proven experience with Unix and shell/ Ant scripting and of Splunk
  • Uphold policies, procedures and standards, acting as a champion to communicate and enforce the policies to effectively manage Risk & Control
  • Problem solving skills (8D, Root cause analysis, etc.)
  • Strategic and analytical thinking skills with ability to solve problems and make decisions
  • Exemplary troubleshooting skills across multiple applications and the ability to vet a problem to resolution
  • Knowledge of using MS office effectively to drive analysis and business resolutions

List of Typical Responsibilities For a Production Support Resume


Responsibilities For Production Support Specialist Resume

  • Excellent communication skills in Mandarin
  • Basic programming and database skills
  • Leadership and motivation/mentoring skills
  • Communicate effectively with throughout the organization to initiate or improve process relating to systems and operational interactions
  • String experience of understanding production issues with finding innovative solutions

Responsibilities For Production Support Manager Resume

  • Understanding of and/or experience with Computer Aided Design and Manufacturing/Scheduling Software
  • Labeling of all finished goods and recording all the documenting the necessary requirements
  • Participating in projects and ensuring support requirements are met prior to production rollout
  • Managing incidents communications with stakeholders and ensure timing is appropriate and content is clear and effective
  • Building skill-matrix and people development
  • Programming exposure--any recent language. Can just be college experience
  • Managing the analysis and resolution of incidents in an effective and timely manner. Develop and implement appropriate treatment plans
  • Experience working with the following technologies: IBM Sterling Suite, SQL, Java, RHEL, WindowsOS, Data mapping (EDI, NACHA), Autosys, Tidal, UNIX and Oracle

Responsibilities For Production Support Lead Resume

  • Experience designing, implementing, and supporting web based applications
  • Experience in developing and maintaining applications using PowerBuilder and Oracle Database required
  • Adapt to an ever changing work environment requiring managing multiple tasks at once and sudden changes in priorities due to urgent issues
  • Experience with Unix (handling files, searching logs, and checking processes)
  • Working experience in financial institution or vendor house in proving trading solution
  • With strong finance background/understanding on General Ledger, Balance Sheet reconciliation and regulatory reporting
  • Strong, thorough knowledge of Microsoft Office Suite, UNIX shell-scripting and writing SQL’s, XML, TOAD, MQ, WAS application deployment

Responsibilities For Production Support Coordinator Resume

  • Provide for effective associate relations within manufacturing by ensuring that employment practices are fair and consistent
  • Supervises daily activities for production to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community
  • Experience setting up and operating mechanical assembly equipment and tools
  • Intermediate proficiency (Basic skill/knowledge, capable of functioning independently) in Standard Operating Procedures or Standard Work
  • Experience supporting SDLC (Software Delivery Lifecycle) delivering solutions to production
  • Demonstrated success in resolving system production issues and providing post implementation support
  • Manage day to day issues such as daily health checks of applications and processes and prioritizing and resolving outages
  • Good understanding of Start to End manufacture process and supporting activities
  • Experience supporting and troubleshooting complex web-based applications

Responsibilities For Production Support Operator Resume

  • Experience implementing large data warehouse/ data mart using DataStage ETL tool
  • Operates complex systems and equipment for the production of batches/ manufacturing and packaging of products
  • Prioritize the processing of units needing repair to ensure customer ship dates
  • Experience working in Windows
  • Experience working in AIX
  • Experience working in UNIX
  • Experience in scripting

Responsibilities For ICG Production Support Resume

  • Experience in Reporting and Analysis
  • Experience in supporting Finance applications
  • Total IT experience including applications support for both open systems & mainframe applications
  • Experience of successfully facing off to senior business leaders
  • Help ITG peers in running TOS script to validate new patches or system software’s implemented or upgraded to production. 10%
  • Experience in getting automation delivered from Team or self
  • Proven expertise in: Unix Scripting, Java,Net,SQL Server

Responsibilities For Senior Production Support Manager Resume

  • Strong attention to detail and complex problem solving capabilities
  • Maintain inventory of Finished Goods for release of scheduled shipments or kitting of next level assembly
  • Maintain strong relationships with BAML internal support functions ( CTO group, Core Quartz, Networking groups, etc.)
  • Develop, co-ordinate and promote the effective functioning of problem management activities across PeopleSoft and Hyperion environments
  • Operate pallet jack, and hand carts using safe operator methods
  • Exercise independent judgment and to establish and maintain effective working relationships

Responsibilities For Senior Manager, Production Support Resume

  • Focus on both the customer experience and continuously seeking out of new opportunities to expand customer relationships
  • Experience managing application support services team
  • Verifies all items and correctness of orders prior to being shipped
  • Solid understanding of object oriented design and patterns in .NET
  • Solid understanding of SOA concept, Web Services/SOAP, and Microsoft WCF
  • Experience supporting PCI and SOX compliant ITIL based processes

Responsibilities For Senior Production Support Specialist Resume

  • Monitor for any damaged or ineffective units before filling
  • Experience as a project manager managing multiple projects simultaneously, preferably in a financial services organization
  • Demonstrate proficiency in using all aspects of the equipment
  • Proven track record of successful delivery on schedule and meeting quality requirements
  • Monitors resolution efforts during high priority incidents and logs key events
  • Drafts and communicates technical updates during high-priority IT outages and Critical
  • Experience working IT support for a large company preferably finance company

Responsibilities For Production Support Senior Analyst Resume

  • Experienced in working in matrixed / cross functional environment
  • Experience in supporting Production environment
  • Good Knowledge of Networks and Operating Systems
  • Print and verify labels prior to issuing them to production floor
  • Monitor production activities/processes to ensure timely and effective reporting
  • Hands-on experience in Production Support/Engineering
  • Experience managing UNIX/Linux/Aix environment
  • Experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc
  • Experience in UNIX shell, Perl, Python, Ruby or similar scripting languages

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