Manager Production Support Resume Sample

6 votes
Maximillia Crona
130 Kreiger Estate,  Dallas, TX
+1 (555) 933 4325

Work Experience

Manager, Production Support
07/2017 - PRESENT
Detroit, MI
  • Ensures and encourages a safe working environment by promoting safety and environmental compliance with all safety rules and procedures
  • Supervises and manages a staff of engineers, supervisors, and quality professionals by establishing goals and objectives, and determining actions that support the plant’s overall objectives
  • Does periodic performance reviews with all salaried employees under their supervision, and has responsibility for their training and professional development
  • Ownership of Value Stream P&L’s including cost analysis and opportunities, product line margin, PPV goals and manufacturing productivity
  • Understands and works within the current plant guidelines and policies including a working knowledge of the labor agreement with the local union
  • Acts as the leader and Company representative to set the example for their area of responsibility with regard to all performance related activities
  • Understands their customer’s requirements and determines how to deploy and manage people, equipment, and tooling to meet those requirements and support the plant objectives. Performs
  • Supports and implements Aerojet Rocketdyne quality initiatives. Ensures that the team is producing quality parts and that all documentation is correct and filled out properly and completed in a timely manner. Follows up on all CAR related items and investigations
  • Supports and implements Aerojet Rocketdyne EHS and Security initiatives. Ensures that the team is working in a safe manner, following company EHS policies and conducts daily AESOP meetings. Initiates SEIR reports where applicable. Ensures that all areas are covered by 5S teams/improvements. Ensures that all area logbooks are maintained and up to date
Global L Production Support Manager
05/2012 - 02/2017
Chicago, IL
  • Generates and maintains training/certification records for direct reports and ensures that training records are up to date and accurate. Training records shall include documentation such as attendance records, testing/demonstration results and training materials used
  • Supports and implements affordability and continuous improvement initiatives. This includes tracking of pertinent process cycle times and cost per unit where applicable. Utilize and document OPEX tools where applicable
  • Responsible for understanding and interpreting technology documents such as BRD’s, MDD’s, TDD’s and release notes, assessing the impact on the system and end users and translating to actionable processes for implementation
  • Advanced level experience in an Apps Support role.
  • Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients. Assesses risk and manages activities affecting the production environment
  • Create, implement and monitor programs and projects focused on Intuit’s order, billing, and accounting systems
  • Provides detailed production support information for internal/external clients and deals effectively with issues that are complex, confidential and sensitive in nature
Production Support Manager / Ecm-filenet App
05/2009 - 01/2012
San Francisco, CA
  • Proven experience and skill with network troubleshooting and configuration
  • Proven experience and skill with server hardware and software troubleshooting
  • Incident and Problem Management required
  • Experience defining, implementing, and monitoring IT service level processes
  • Lead the support team’s activities, which primarily focus on the key ITIL process, such as incident management, problem management & service management
  • Manage and role model the support team’s incident response including proactive communication of progress and expectation management
  • Manage the support team’s involvement in change management process to ensure supportability and change quality is incorporated into our software development changes


Southwest University
2004 - 2009
Bachelor's Degree in Management

Professional Skills

  • Fashion experience - strong color acuity skills
  • Strong MS Office, SQL, Unix, Scripting skills
  • Detailed oriented and with strong analytical skills
  • Strong leadership skills in problem solving, project management and process improvement
  • Strong Technical skills in electronics, electrical, mechanical, pneumatics, hydraulics, and controls/PLC
  • Planning ability & organizing skills
  • Superior decision-making, diagnostic and problem-solving skills

How to write Manager Production Support Resume

Manager Production Support role is responsible for leadership, java, design, trading, retail, training, integration, database, security, equities.
To write great resume for manager production support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Production Support Resume

The section contact information is important in your manager production support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Production Support Resume

The section work experience is an essential part of your manager production support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager production support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager production support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager Production Support resume experience can include:

  • Responsible for the development of support strategy for manufacturing operations, including budget planning and cost control for Maintenance, internal Transportation movements, and Tool Crib operations
  • Manage the installation, repair and maintenance of production equipment, including planning and execution of preventive and predictive maintenance programs to ensure overall equipment effectiveness (OEE)
  • Manage Transportation schedule to satisfy production schedule demands of multiple departments and projects. Involves the movement of car shells and assembled rail vehicles between carshell welding, finishing, assembly and test
  • Ensure Tool Crib effectively supports provision of tools and consumables to production employees and departments. Evaluate spending and consumption data and develop strategies to optimize cost. Manage integrated MRO supplier
  • Ensuring a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications
  • Have a good understanding of the cash equities business, including both electronic and program trading

Education on a Manager Production Support Resume

Make sure to make education a priority on your manager production support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager production support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Production Support Resume

When listing skills on your manager production support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager production support skills:

  • Demonstrated relationship building including the ability to effectively manage to deadline
  • Effective relationship management, collaboration, communication and influencing skills
  • Very strong leadership and communication skills
  • Strong Interpersonal, Planning and Organizational experience
  • Proven at least 5 years of experience leading Production Support teams
  • Proven 5 years of experience in managing development teams

List of Typical Experience For a Manager Production Support Resume


Experience For Manager, Production Support Resume

  • Provide ongoing support, category knowledge and training to less experienced colleagues on cross-functional teams for the EMEA and APAC Regions
  • Supply product information required for the set-up of finished goods in order management system
  • Traveling to assigned regions for one on one training yearly or more if needed
  • Manage the Help Desk staffing levels and task allocation to ensure adequate coverage for operating workloads
  • Establish, monitor, and adjust manpower and applicable equipment planning to meet production demands
  • Support capital budget planning for required equipment acquisition and upgrades
  • Serve as subject matter expert for product features and Baby & Parenting business processes
  • Ensure continuous service improvement is embedded in the culture and working practices of the Help Desk
  • Identify objectives for Help Desk services and supporting infrastructure. Manage, monitor and report on the performance

Experience For Global L Production Support Manager Resume

  • Provide exemplary leadership, management and motivation of the Help Desk team promoting professional development opportunities where possible
  • Develop, monitor and meet department budgets and business plans
  • Develop a strong team through effective recruiting, training, evaluation and coaching of team members. Manage individual employee performance issues, including but not limited to bi-annual performance reviews, promotions, transfers, leave of absence, and disciplinary actions
  • Manage contracts and onsite activities of OEMs and 3rd party service providers for equipment maintenance and repair. Develop in-house repair and maintenance capabilities for specific equipment as required
  • Manage computerized maintenance management (CMM) system and spare parts inventory

Experience For Production Support Manager / Ecm-filenet App Resume

  • Develop and maintain appropriate KPI’s along with benchmarks and targets that provide a clear indication of department performance, performance trends, and potential problem areas
  • Ensure a safe and healthy work environment. Ensure all Team Members are trained in, and observe, safe work practices
  • Drive lean manufacturing and 5S principles and initiatives to eliminate waste. Develop and implement measures to improve production efficiency, equipment performance, and product quality
  • Ensure positive communication with entire team on a regular basis to keep them informed of work status, department performance, process changes, and company policies
  • Serve as project manager for new SKU creation, guiding samples through the SPEC process from initiation to production
  • Work collaboratively with other department managers to insure coordinated support of all production needs
  • Responsible for the initial development of product specifications and the ongoing database maintenance of Production and all other related specification types for all product categories

Experience For ASG IT Ecrc Production Support Manager Resume

  • Audit Sample Specifications prepared by the Fashion team for accuracy and material usage, and makes corrections for production-readiness
  • Convert Sample Specifications to Production Specifications upon retail account order placement
  • Review and approve line review and pre-production samples for accuracy vs. the product specifications
  • Manage and process all North America SPARKs
  • Identify, define, manage, monitor and report on the services and service levels required to support and deliver the Help Desk environment
  • Ensure a high level of technical knowledge within Help Desk and staff is appropriately skilled and trained to deliver excellent technical support and customer service
  • Ensure relevant Service Level Agreements (SLAs) are in place, managed, monitored and reported
  • Ensure escalated issues are handled in accordance with all corporate policies and procedures. Collaborate across departments and escalate to the appropriate leadership levels
  • Identify and manage the Help Desk services and subordinate processes. Ensure all service management process are documented, maintained and adhered to

Experience For Test Engineering Manager, Production Support Resume

  • Contribute to the change management process; in particular represent the interests of the customer when assessing risk and impact. Help to identify, specify and deliver changes. Monitor changes completed and update documentation
  • Ensure excellent working relationships with other Information Technology teams
  • Track and manage all contractor related costs, focusing on overtime
  • Ensure that regular audits of communications are preformed and that appropriate training is provided to team members in this area
  • Develop and maintain customer satisfaction measurement metrics
  • The lead drives a geographically distributed level 2 support/ operations team that provides quality and highly responsive incident/ problem management and "business as usual" operations support in adherence to service levels ensuring 100% compliance on reporting timeliness, completeness and accuracy
  • The lead owns/ defines continuous improvement objectives for the function and other leads and aligns/ engages the team to deliver superlative outcomes aligned to those targets objectives

Experience For Finance Production Support Group Manager Resume

  • This role requires a combination of operations management, program management, client relationship management, team management and leadership skills; backed up by strong domain experience in the financial services space (preferably trading/ risk management with a technology operations function of a bank/ other financial institution)
  • Have an understanding of financial products, particularly those used by equities trading businesses
  • Teamwork, peer/partner collaboration and information sharing
  • Provide technical leadership to the business to help them achieve their goals
  • Provide technology leadership for data governance initiatives
  • Prepare computer processes to operate in the Production Support Unit (PSU) as well as organizing and participating in walkthrough reviews of all computer processes being brought into PSU environment
  • Review existing computer programs for adherence to coding standards. Make coding changes as necessary (SAS, SQL, Python) to bring the code up to standard
  • Ensure that all CRM concepts and best practices are implemented in day to day routines, meeting business needs by performing quality assurance audits to ensure changes have been accurately interpreted in the build and meet the business objectives

Experience For Claims Production Support Lead / Manager Resume

  • Support infrastructure changes and deployment for CIDM environment
  • Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management
  • Proficient level of Microsoft Office Products (Word, Excel, PowerPoint)
  • Proven ability to liaise between business and systems areas, investigating issues, recommending and supporting the implementation of solutions which add value to internal and external customers
  • Proven ability to manage and successfully deliver concurrent assignments and projects
  • Clear focus on delivery and execution
  • A strong knowledge of Insurance products, Retail Insurance Operations and/or Systems, and or experience in other Financial Services industry (e.g. system knowledge of Capsil 4.2, CLAS, CATS and PS, Ingenium, Capsil Montreal, Capsil CRO 3.1 and 3.3)

Experience For DBA & Production Support Manager Resume

  • Knowledge of Project Management Methodology or software development lifecycle (SDLC)
  • Someone who has preferably started their career in production support, or working in a shifted environment providing production support and understands what it takes to meet customer SLA’s
  • Formal Training and experience in a recognized Service Delivery model required
  • Lead and motivate a direct labor workforce
  • Work collaboratively with multiple internal customers,
  • Experience in the installation, repair and maintenance of complex production equipment is required (e.g. Weld machines/robots/positioning devices, CNC mills, PLC controlled equipment, CMM measurement equipment, paint and blast booths, heavy load transporters )

Experience For Swift Production Support Manager Resume

  • High level of initiative & follow-up
  • Work and communicate cross-functionally across various teams based in global offices (US – Atlanta & Exton, Canada, Latin America, EMEA and APAC)
  • Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non - technical staff across multiple disciplines
  • Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy
  • Seasoned leader with experience of 11 -- 13 years of leading a team providing 24x7, SLA based production/ platform support (specifically incident and problem management) for products and platforms
  • Strong practitioner experience with ITIL processes and tools (such as ServiceNow)

Experience For Payroll Production Support Manager Resume

  • Hands on experience as an incident manager for troubleshooting critical incidents on a business critical systems/ platforms across teams (including third party technology providers)
  • Result oriented mindset with demonstrated ability to set and achieve continuous improvement targets covering service quality, customer satisfaction, team engagement and cost of operations
  • Problem Solving -Provide technical operational expertise for assessing application issues utilizing knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving application issues
  • Process Improvement-Anticipate and plan for process integration opportunities that support IT business objectives. Create process change by integrating new processes with existing ones and communicates these changes to affected areas
  • Manage Product Hiearchy
  • Make it fun
  • Managing Details - Understand that success is in the details. Anticipate things that others don't and identify and resolve problems, escalating issues as needed, identifying opportunities for improvement and recommending solutions. Document processes and create support guides and required artifacts for all applicable tools, using critical thinking skills to help inform decision making

List of Typical Skills For a Manager Production Support Resume


Skills For Manager, Production Support Resume

  • Strategic thinking with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts
  • Proven ability to collaborate and negotiate to support the business with various stakeholders with competing priorities
  • Build strong relationships and collaborate with partners in Retail Insurance, Customer Experience and greater Manulife teams
  • Demonstrated ability to learn quickly and handle multiple tasks, priorities deadlines in a fast-paced environment
  • Strong financial services domain experience (preferably post trade operations)
  • Strong understanding of metrics to measure production support effectiveness and service quality

Skills For Global L Production Support Manager Resume

  • Experience managing complex enterprise applications and supporting packaged software solutions
  • Strong technical understanding of data processing
  • Work in high pressure, fast paced environment managing competing priorities
  • Operate and monitor scheduled computer processing tasks, carefully following instructions and standard protocol
  • Experience with Trading and Clearance applications
  • Experience of managing senior stakeholders (upto the Dir/SVP career stage) across business, operations and technology
  • Financial services experience of atleast 3 years is crucial for this role

Skills For Production Support Manager / Ecm-filenet App Resume

  • Liaise with Program Office to resource Capita’s various projects and participate in planning projects including task prioritization and management
  • Delivery of business objectives through effective setting of personal and teams’ goals
  • CMMS experience, preferably with mPulse or similar maintenance management software
  • Strong project management competencies especially plan management, risk and issues management and change management
  • Have a good understanding of middle and back office systems and flows

Skills For ASG IT Ecrc Production Support Manager Resume

  • Have experience managing teams within a global organization
  • Prioritize appropriately in a demanding and fast paced environment
  • Working knowledge of Incident, Problem, Change and Release recording systems
  • Understanding and expertise of Core IT infrastructure and processes based on the ITIL framework
  • Working knowledge of CI/CD Continuous Integration and Continuous Delivery Tools, Processes, and Procedures
  • Comfortable creating and managing resource assignments/scheduling
  • Partner with the Marketing business team to assist with their data engineering needs
  • An understanding of the Insurance Regulatory environment

Skills For Test Engineering Manager, Production Support Resume

  • Over 5 years as a lead in direct client facing roles preferably with clients based in the US/ UK
  • Offload complex technical workflows from the business using data integration best practices
  • Define the technology roadmap for the Marketing Operations teams
  • Knowledge of Financial Products and Market standards. Wire transfers, securities, and payment workflow
  • Deal with tight deadlines or unexpected requirement changes
  • Respect our customers and colleagues and treat them fairly
  • Manage calmly and consistently
  • Encourage a ‘”can do” mentality
  • Work together in teams

Skills For Finance Production Support Group Manager Resume

  • Have an open door approach
  • Give autonomy and take responsibility
  • To embrace diversity and respect our colleagues
  • Deliver what we promise
  • Coach and develop less team members when required
  • Positive attitude, approaches tasks with enthusiasm, challenges requirements appropriately
  • Entrepreneurial, works with autonomy

Skills For Claims Production Support Lead / Manager Resume

  • Position Based in: Atlanta, GA
  • Reports to: Manager, Production Support (B&PE Supply Chain)
  • Directs: This is a non-supervisory position
  • Other: Collaborates cross-functionally on a daily basis with Brand Marketing, Trade Marketing, Sales/Sales Support, Soft Goods Design, Fashion Design, Engineering, Supply Chain, Sample and Taipei Program Management teams
  • Contribution to the Business through awareness of Group services, the Business Unit’s purpose and its market place; and identification of new opportunities
  • Participate in resource estimation & scheduling with RSS and IS teams and in conjunction with Retail Insurance priorities

Skills For DBA & Production Support Manager Resume

  • Demonstrates an appreciation of a diverse workforce, appreciates differences in working style or perspective
  • Experience with system development life cycle (SDLC) and project management methodology (PMLC) by participating in scope assessment, risk and cost analysis
  • Proactively interact with stakeholders to understand business needs and priorities and manage the changes and enhancements for Retail Insurance
  • Experience in a technical infrastructure operational role
  • Experience in a team management role

Skills For Swift Production Support Manager Resume

  • Proven leader who is flexible, dynamic and able to motivate a team and shift mindset (transformational leader)
  • Demonstrated ability to generate original ideas to support business initiatives
  • Equipment maintenance management experience in a heavy manufacturing environment
  • Develop relationships: Excellent coach and team builder
  • Management experience with preventative & predictive equipment maintenance programs
  • Provide leadership to a team of 11 Business Support Analysts through performance management, coaching, recognition, recruitment, and development
  • Communicate regularly to direct reports, peers, other Insurance teams and senior management on issues and changes affecting Retail Insurance

Skills For Payroll Production Support Manager Resume

  • Participate on project working groups or control groups as required
  • Satisfaction for internal and external customers
  • Ensure enhancements are aligned to the business strategy as well as inform management of the impact
  • Provide leadership on day-to-day support issues affecting Retail Insurance and liaise with both Retail IS as well as stakeholders on effective resolution of issues
  • Work closely with RSS project and production leaders to integrate, communicate and deliver a seamless process/model for handover to steady state
  • Self-starter with the intellectual curiosity and desire to identify problems and collaborate with stakeholders to deliver solution

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