Supervisor Billing Resume Sample

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Miracle Crooks
590 Jacinthe Alley,  San Francisco,  CA
+1 (555) 156 4251

Work Experience

Senior Supervisor, Billing
08/2016 - PRESENT
San Francisco, CA
  • Review and validate user acceptance testing performed on implemented change requests
  • Review and verify accuracy of data input into billing system based on approved change requests
  • Knowledge of all ICOMS Billing system components and modules
  • Utilize database reporting tools, queries and Microsoft Office products
  • Provide vision and direction to internal reports
  • Analyze and manage operational and system impacts to the back-office inflow of work
  • Evaluate and recommend changes when needed
  • Ensure that customers receive quality service and consistent treatment
Supervisor Billing
12/2010 - 02/2016
Houston, TX
  • Planning and coordinating the monthly review of digital and physical inventory reconciliations, working with IDS’ inventory team to resolve discrepancies
  • Assisting in the support of IDS’ yearly financial statement audit
  • Coach and develop a dynamic workforce by setting individual and team performance goals utilizing data contained in Salesforce, BOE’s work management system
  • Responsible for setting individual objectives to meet the department’s goal
  • Develop and updates SOP’s for all processes
  • Assumes responsibility of collection efforts of third party payers and works to decrease DSO (day’s sales outstanding)
  • Monitor the A/R and ensure that proper steps are taken to reduce the risk of collectability
  • Analyze insurance data, trend results and summarize in detail
  • ANALYTICAL CAPABILITIES: Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions
Supervisor, Billing
03/2005 - 11/2010
San Francisco, CA
  • Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision
  • COMPLIANCE: - Assist in providing training to staff on compliance related responsibilities and monitor employees' compliance related activities. - Review and update policies and procedures for the prompt and accurate billing and follow-up of accounts. Continuously audit staff performance for quality/compliance
  • Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards
  • Keep abreast of all healthcare changes and third-party payer regulations. Develop and implement controls in assigned functional areas. Develop a consistent process for review of their functional areas and establish aggressive, but realistic, standards and expectations
  • Maintain open, ongoing communication with other departments, payers, vendors, etc. to promote a positive customer service environment
  • Manage the assigned book of business and ensure that goals are achieved. Plan and organize resources (e.g., people, equipment, and supplies) to meet unit goals
  • Proficient in utilization of Microsoft software products


University of Alaska Southeast - Ketchikan Campus
1999 - 2004
Bachelor's Degree in Accounting

Professional Skills

  • Excellent MS Word skills (creating and editing documents and MS Excel skills (creating and editing spreadsheets and working with formulas)
  • Demonstrated problem solving skills, including attention to detail, analytical thinking and decisiveness
  • Demonstrated skill at effectively communicating financial concepts to financial and non-financial customers, including the delivery of formal presentations
  • Demonstrated skill in leading, managing, and motivating team members with differing levels of expertise
  • Demonstrated skill analyzing, interpreting, and reporting quantitative data for business use and action
  • Supervisory experience in a patient accounting environment with experience in billing, collections and cash posting
  • Prior billing experience including reconciliations and payroll processing

How to write Supervisor Billing Resume

Supervisor Billing role is responsible for microsoft, excel, software, reporting, analytical, leadership, analysis, finance, training, database.
To write great resume for supervisor billing job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Supervisor Billing Resume

The section contact information is important in your supervisor billing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Supervisor Billing Resume

The section work experience is an essential part of your supervisor billing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor billing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor billing position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Supervisor Billing resume experience can include:

  • Demonstrated ability to interface effectively with others internal and external to the company
  • Three or more years’ experience within telecommunications billing, receiving, or accounting
  • Maintains a good working knowledge of the specific billing requirements for all payers for multiple specialty services
  • Five or more years’ combined experience performing or supervising function
  • Ensure excellent and timely customer service is being provided in all facets of operations
  • Experience related to database reporting tools, Macros, queries, SQL and Microsoft Office products

Education on a Supervisor Billing Resume

Make sure to make education a priority on your supervisor billing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor billing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Supervisor Billing Resume

When listing skills on your supervisor billing resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical supervisor billing skills:

  • Strong verbal and written communication skills required as well as the ability to execute assignments with minimal guidance
  • Excellent organizational, interpersonal and communication skills both written and verbal
  • Strong organizational skills, ability to adapt quickly and handle multiple tasks simultaneously
  • Leadership experience or 5 years of experience in healthcare and medical billing
  • 2 – 3 years’ experience as a Sr. Billing Rep; or 1 – 3 years’ experience as a Supervisor
  • MS Excel (creating and editing spreadsheets, common formulas)and MS Word (creating and editing documents) experience

List of Typical Experience For a Supervisor Billing Resume


Experience For Supervisor, Billing Operations Resume

  • Experience in healthcare insurance, knowledge of third party insurance with respect to all plan types(HMO/PPO/POS and Indemnity)
  • Review claims editing reports for consistent errors and follow up with the PSD management for improvement in quality and performance
  • Supervise a multi - functional team
  • Travel up to 15% annually
  • Holds bi-weekly staff meetings

Experience For Supervisor, Billing Resume

  • Leads and works with staff to help resolve complex problems
  • Anticipates, resolves and responds to escalated service and production issues with focus on the customer. Ensures proper controls and procedures are in place and that all audit, legal and regulatory requirements are adhered to
  • Supervise staff responsible for the processing of exception work
  • Supervise implementation of newly acquired processes and oversees existing improvements for all markets
  • Monitor business and performance metrics to ensure accurate and timely billing
  • Ensure internal procedures are followed and actions comply with regulatory requirements
  • Maintains daily and monthly reports for management

Experience For Supervisor, Billing & Collections Resume

  • Monitor all third party, client and patient cash deposits
  • Work with all centralized bank sites and utilize their bank web site for reports
  • Coordinate with Regional teams to resolve any issues with unbalanced reports or deposits
  • Independently work closely with Auditors internal and external for any bank deposits reconciliation items
  • Track and trend daily production and quality performance.

Experience For Supervisor, Billing & Collection Resume

  • Coordinate with IT, EDI, and Captrack IT departments on captracks departmental initiatives
  • Oversee QAQC of cash keyers and new hires
  • Oversee application of third party and patient payments and denials to patient accounts both manually and electronically
  • Interprets explanation of benefits for appropriate follow up action
  • Oversee timely carrier recoupment requests
  • Supervise a team of up to 15 agents

Experience For Senior Supervisor, Billing Resume

  • Review current processes regularly and identify and suggest process improvements to facilitate timely and maximum reimbursement
  • Handle elevated patient and client complaint calls and correspondence
  • Ensure policies are in place and SOPs are approved, distributed and followed
  • Maintain confidentiality of all pertinent information in accordance with HIPAA
  • Maintain excellent working relationships with leaders of other departments to ensure synergies and alignment of initiatives (i.e. product launches, pricing contracts, customer service standards, etc.)
  • Continuously seek out and identify “best practices” and implement them throughout the department
  • Analyze and trend billing issues related to A/R, i.e. Specialty, Payer, Provider, etc. for efficiencies while taking proactive approach to resolve A/R issues prior to escalation

Experience For Supervisor Billing / Accts Receivable Resume

  • Responsible for the coordination and supervision of daily billing operations to ensure maximum productivity, accuracy of claims submission and third party follow up through automated workqueues while assisting with resolution of disputed claims
  • Analyze and trend billing issues related to A/R, i.e. Specialty, Payer, Provider etc, for efficiencies while taking a proactive approach to resolve A/R issues prior to escalation
  • Engage in open communication with PSD personnel regarding information system, third party payer, and regulatory updates and/or enhancements
  • Responsible for the coordination and supervision of daily billing operations to ensure maximum productivity, accuracy of claims submission, and third party follow up through automated work queues while assisting with resolution of disputed claims
  • Anticipates, resolves and responds to escalated service and production issues with focus on the customer
  • Ensures proper controls and procedures are in place and that all audit, legal and regulatory requirements are adhered to
  • Motivates staff with appropriate recognition and feedback
  • Work closely with Manager on new client/product implementations
  • Delegate work as appropriate

Experience For Supervisor, Billing Services Resume

  • Review subordinate work performance
  • Determines P.I.P.’s as necessary (Performance Improvement Process)
  • Assist with client problem/issue resolution
  • Review and approve ancillary (Accounts Payables) disbursements from client monthly billings
  • Associate interviews and provide Manager of recommendation for hire
  • Develop and enforce SLA’s between Billing and relevant business and corporate partners by educating and informing of processes and deadlines, holding them accountable on areas that impact client billing in order to meet service delivery and expectation to client

Experience For Supervisor, Billing & Reimbursement Resume

  • Monitor compliance with AMN’s Sarbanes Oxley (SOX), legal, tax and financial policies and procedures by ensuring necessary reviews and approvals take place
  • Relevant accounting, finance, or other business experience
  • Knowledge and experience associated with Amtrak's accounting structure
  • Experience with insurance/financial systems
  • Experience with SAP modules FI-GL, Fl-AR, PS, CO, and SD, Business Objects, and BPC
  • Lead initiatives related to process improvement or system implementation including needs analysis, design, testing, implementation and ongoing evaluation
  • Propose opportunities for process improvement and system enhancements by quantifying recommendations geared towards reducing waste and increasing business results

Experience For Supervisor, Billing Call Center Resume

  • Develop and enforce SLAs between Time Processing and relevant business and corporate partners by educating and informing of processes and deadlines, and ensuring accountability in areas that impact client billing in order to meet service delivery and expectation to client
  • Supervise and direct the daily workflow of billing staff
  • Lead the team through successes of change and continuous improvement
  • Collaborate with leaders and subject matter experts cross functionally to drive improvements in overall customer satisfaction, while effectively using knowledge workflow, training aids and quality programs
  • Balance workload requirements within Time Processing teams. Maintain a workforce plan FTE model, forecast and make staffing recommendations

Experience For Senior Supervisor Billing Resume

  • Hire, develop, coach, and mentor team members leveraging strong communication skills and company programs in order to address performance issues, reward high performance, and encourage career development
  • Appraise team member task performance and competencies through observation and feedback using Performance Success Plans. Review PSP on quarterly basis and administer Performance Improvement Plan process when needed
  • Meditech or other EHR system experience
  • Knowledge of and ability to operate patient financial computer system
  • Plan and facilitate department meetings, assign action items, specific topics. Propose agenda items, based on suggestions/needs of the team and business
  • Client Accounts Receivable (CAR)

List of Typical Skills For a Supervisor Billing Resume


Skills For Supervisor, Billing Operations Resume

  • Experience in billing or A/R
  • Experience working in the Health Insurance industry
  • Experience with hospital and clinic billing and collections
  • Experience handling pressure situations with professionalism and tack
  • One year of experience in patient billing required
  • Experience using Microsoft Word, Excel, Access
  • Frequently learns new tasks, both complex and simple, in order to maintain effectiveness in position

Skills For Supervisor, Billing Resume

  • Upervisory/leadership experience
  • Managing customer relationships with Amtrak departments, internal and external auditors
  • Understanding of Microsoft Office required
  • Drives accountability of team by managing and monitoring key operational metrics. Manages work load balancing and team delivery of commitments
  • Responsible for approving time off requests maintaining adequate staffing whenever possible
  • Proficiency with integrated accounting systems, PC Applications, and with Microsoft Office applications, including Outlook, Excel, Power Point, and Word

Skills For Supervisor, Billing & Collections Resume

  • Knowledge of CPT’s, electronic billing & HCFA billing
  • Supervise and coordinate daily billing activities of designated Billing Teams
  • Develop and provide routine and ad-hoc reports to key stakeholders across Estes for monitoring and reviewing customer analytics and trends
  • In-charge of monitoring / reporting productivity and quality measures of the team
  • Applies extensive knowledge of billing systems database to ensure CSG application software upgrade/support and billing statement requirements
  • Provide training for new and/or existing team members on deposits, reports, SOPs, banks and mailroom information as required
  • Be open to new ideas and willing to try different ways of doing things to maximize efficiency
  • Provides ongoing training and development of staff as required to ensure payor requirements are met

Skills For Supervisor, Billing & Collection Resume

  • Provides ongoing training and development of staff as required to ensure payer requirements are met
  • Drives accountability of team by managing and monitoring key operational metrics
  • Be able to work in a fast-paced, rapidly changing environment with high attention to detail
  • Implementation and development of accounting controls and procedures
  • Billing System platform

Skills For Senior Supervisor, Billing Resume

  • In-depth knowledge of Medicare Billing, Collections, Denial Management, Workflow and associated processes at an intermediate level or above
  • Work collaboratively with staff, peers, leadership and provide professional and educated responses in a client-facing situation
  • Knowledge of hospital insurance billing requirements for all federal, state and local agencies and third party submissions, as well as collections regulations
  • Ensure compliance with all state and federal billing regulations and reports any suspected compliance issues to your respective Manager and Senior Leadership
  • Proficient understanding of ABS and USHL products and services
  • Facilitates small to medium projects using basic project management techniques
  • Supervises a team responsible for group billing, reconciliation and premium application
  • Develop contingency plans for staffing shortages and other business challenges

Skills For Supervisor Billing / Accts Receivable Resume

  • Work with banks for any issues with missing bank files or deposits
  • Ensures control reporting metrics are up to date and compliant
  • Oversee refunds/adjustments to customer’s accounts, while providing necessary back-up information
  • Provide supervision and direction to the department in day-to-day activities while maintaining a positive work environment
  • Manage staffing issues, assure proper recruitment and resolve human resource issues. Conduct interviews and performance evaluations
  • Support and ensure company policies are being adhered to
  • Engage in open communication with PSD personnel regarding information system, third party payor, and regulatory updates and/or enhancements
  • Manages work load balancing and team delivery of commitments

Skills For Supervisor, Billing Services Resume

  • Supervise Billing, Enrollment and COBRA staff and functions for all ABS (Automated Benefit Services) and USHL (US Health & Life) Clients
  • Make decisions based on client and staffing resource needs; provides end result to Manager
  • Responsible for ensuring the accuracy of work performed by assigned staff through Review and Audit function
  • Trains and Counsels staff, provides training and disciplinary action when needed
  • New Client Billing and Enrollment Set-Up LuminX
  • Collaboration with Finance and related department sub-groups in the development, review and update of Finance policies and procedures
  • Experience in developing and implementing organizational processes and business systems, including the development of relevant policies and procedures governing these activities
  • Knowledge of cost accounting principles sufficient to plan and control corporate business activity
  • Lead multifaceted projects from concept to conclusion

Skills For Supervisor, Billing & Reimbursement Resume

  • Communicate with all levels of management within Amtrak
  • Honest, ethical, reliable, responsible, adherence to professional standards and dependable
  • Strong working knowledge of Microsoft business applications (Word to create and save documents; Excel to create, report, analyze and manipulate spreadsheets as well as present data; Outlook to create reply and send emails)
  • Experience in Quality Assurance processes
  • Experience as a Supervisor or Team Lead in a corporate environment
  • Previous experience work in high-paced production environment
  • Experience in accounts receivable or related field

Skills For Supervisor, Billing Call Center Resume

  • 6+ months of experience as a Team Lead, coach, Mentor or Supervisor
  • Experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
  • Experience in a Supervisory role in the Healthcare & Billing Industry
  • Three to five years’ medical billing experience
  • Establish scheduled, sets priorities and prepares monthly productivity reports
  • At least one year’s supervisory experience
  • Network at all levels in the company

Skills For Senior Supervisor Billing Resume

  • Supervisory / Leadership
  • In Medicare
  • In a Supervisor role
  • Proven ability to organize and plan work around inventory changes; provides leadership to develop and motivate associates in the accomplishment of tasks and resolution of root problems
  • Supervisory experience in a medical billing / collections environment
  • Knowledge of manual and cash electronic remittance applications
  • Certified Patient Account Technician (CPAT)
  • Proficiency in Microsoft Word (creating/editing documents), Microsoft Excel (filtering /sorting spreadsheets), and Adobe PDF (creating and editing PDFs), PowerPoint (navigation and creating presentations), Microsoft Access (creating and maintaining databases)

List of Typical Responsibilities For a Supervisor Billing Resume


Responsibilities For Supervisor, Billing Operations Resume

  • Experience in a Team Lead or Supervisory capacity
  • Utility experience
  • Previous role in Customer Experience
  • Business Services and Sales department leaders and team members
  • Third Party Vendor Organizations
  • Knowledge of third party payer regulations and requirements

Responsibilities For Supervisor, Billing Resume

  • Proficient with Microsoft Office suite of products including Word (create and edit documents), Outlook (manage email and calendar), PowerPoint (create and edit slides), and Excel (create and edit spreadsheets)
  • Extensive knowledge of Metlife billing/administrative systems, UIS and CDF to perform billing functions. Knowledge of eligibility and enrollment processes along with working knowledge of customer payroll processes
  • Assist in the development of departmental policies and procedures
  • Perform quality assurance checks and monitors productivity. Provide feedback to staff
  • Establish and maintain proficient level of system knowledge
  • Maintain follow-up procedures and working relationships with area responsible for the information, including; Medical Records Department, Patient Access, and/or physicians

Responsibilities For Supervisor, Billing & Collections Resume

  • Document activity in an accurate and timely manner on the patient’s account
  • Maintain proficiency and level of knowledge with all systems required for task completion
  • Lead, guide, direct, monitor and manage performance of employees. Provide coaching, counseling and appropriate discipline and training. Ensure appropriate paperwork is completed and timely processing
  • Monitor account activity and employee responsibilities to ensure timely account resolution. Serves as first escalation point for complex issues and resolution
  • Communicate and work closely with Directors, Managers, Rating, Analysts, Auditors, Payment Services Representatives, internal departments & Estes to improve the customer experience and account receivables health
  • Responsible for managing key account receivables, e.g., Home Depot, Amazon, GE, etc. to ensure quality and timeliness of payment receipts

Responsibilities For Supervisor, Billing & Collection Resume

  • Works collaboratively internally and externally to billing services department to assist in creating and managing processes; creating and developing tools that increase productivity and efficiency; development of policies and procedures
  • Track and report on work load and resource allocation
  • Research, recommend and implement potential process improvements for operational efficiency
  • Understands healthcare industry
  • Monitor Misdirected Cash
  • Facility Client Contacts
  • Weekly Dashboard audits
  • Customer Support team

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