Service Representative Resume Sample

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Emile Harris
4277 MacGyver Mountain,  Houston, TX
+1 (555) 734 8162

Work Experience


Senior Service Representative
05/2017 - PRESENT
Phoenix, AZ
  • Assistant Bank Manager
  • Other Product Operations business units re operational and customer service issues, projects, change implementation or system recoveries
  • Other PO business units re operational and customer service issues, projects, change implementation or system recoveries
  • Other Product Operations business units and lines of business (internal support groups/ business partners) re operational issues to complete work as required
  • Other Product Operations business units re operational and customer service issues to complete work as required
  • Work with sales support to ensure complete applications are submitted for Standard Products, Custom in a Box Products, Custom Legacy loans, Letters of Credit, ACH and other related requests
  • Review and understand various types of personal and business tax returns, financial statements, projected statements, as well as resumes and business plans
  • Cognizance of the Commercial Documentation and Due Diligence and Commercial Insurance Matrices
  • Determine and order required and accurate due diligence based on matrices and procedural guidelines
Technical Service Representative
11/2013 - 11/2016
Los Angeles, CA
  • Provide assistance to Small Business Lending Center for in/outbound calling efforts
  • Effectively communicate with insurance companies, title companies and other external businesses
  • Thoroughly research, review and understand commercial LTS/CAF, supportive documentation and data housed in various commercial systems in order to determine conditions of credit and ongoing monitoring requirements
  • Draft letters and place follow up phone calls to customers in effort to obtain required conditions of credit
  • Assist Portfolio Managers, Small Business Banking Officers and Branch Employees with review of Commercial Loan Documentation
  • Assist Small Business Banking Officers and Branch Employees with specific deal questions or provide guidance and training related to general process when applicable
  • Other PO business units re operational and customer service issues to complete work as required
Junior Custome Service Representative
12/2009 - 09/2013
San Francisco, CA
  • Review required due diligence and perfect any unresolved issues or challenges, escalate for appropriate approvals or concurrence when applicable
  • Review required business Entity Documentation and ensure that bank requirements are met
  • Review required interim documents such as borrowing base certificates, AR agings, and delinquency reports, Leases, etc
  • Update and review portfolio monitoring spreadsheets and databases
  • Monitor pipeline and serve as liaison on status of outstanding due diligence and loan documents
  • Serve as an escalation point for CCLS Documentation Specialist when challenges arise with collection of business entity documentation, due diligence, insurance
  • Coordination of closings of loan transactions with both Small Business Banking Officers and Branch employees

Education


Westfield State University
2005 - 2009
School's Degree in Chemistry

Professional Skills


  • Strong organizational skills and attention to detail; Excellent written and oral communication skills; Excellent self-motivation skills
  • Excellent problem solving skills and strong customer service skills
  • Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential
  • Demonstrated effective communication skills (written, oral and presentation) in English required as well as strong interpersonal skills
  • Strong customer service and written and verbal communication skills to be able to work under pressure, and demonstrate problem solving skills
  • Demonstrates superior communication skills including probing, active listening and written skills
  • Good investigation skillsGood prioritization skills

How to write Service Representative Resume

Service Representative role is responsible for customer, computer, interpersonal, organizational, technical, microsoft, analytical, english, basic, training.
To write great resume for service representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Service Representative Resume

The section contact information is important in your service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Service Representative Resume

The section work experience is an essential part of your service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Service Representative resume experience can include:

  • Communicate independently and verbally with personable and effective speaking skills – excellent communications skills
  • Excellent communication skills with strong computer skills
  • Strong interpersonal skills with effective communication skills (written, oral and presentation)
  • The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and team building skills required
  • Strong computer skills, analytical skills, and attention to detail, and technical report writing
  • Shows appropriate communication skills, effective listening and management skills to deal with difficult clients

Education on a Service Representative Resume

Make sure to make education a priority on your service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Representative Resume

When listing skills on your service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical service representative skills:

  • Possess excellent oral and written communication skills; Strong interpersonal skills, Excellent presentation skills
  • Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience
  • Excellent communication and interpersonal skills are required to work effectively with multiple internal and external customers
  • Work experience requiring excellent oral communication skills including telephone etiquette
  • Excellent communication and problem solving skills. Experience in dealing directly with customers
  • Strong interpersonal skills and a strong record of relationship building

List of Typical Experience For a Service Representative Resume

1

Experience For Technical Service Representative Resume

  • Strong computer skills, analytical skills, and attention to detail required
  • Strong organizational skills, communication skills (both written and verbal), and multi-tasking ability are mandatory
  • Excellent computer skills in Microsoft Office, Excel, Powerpoint and internet research skills.?
  • Possess excellent verbal and written communication skills with the ability to effectively communicate technical information via telephone and e-mail
  • Excellent organisational, prioritising and time management skills
  • Prior experience that demonstrates a strong work ethic, mechanical aptitude, and ability to multi-task
  • Communication skills both verbal and written skills to interface with customer contacts when required
2

Experience For Provider Service Representative Resume

  • Demonstrated success as member of team with good communication skills
  • Good communication and basic computer skills are essential skill
  • Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
  • Solid communications skills; Writing, IT presentations, public speaking and one to one negotiations
  • Strong oral and written communication skills are required to prepare publications and present training materials
  • Have excellent time management, organizational and scheduling skills
  • Effectively perform in a fast paced environment with multiple interruptions and competing priorities
3

Experience For Business Service Representative Resume

  • Good planning, organizational, and communication skills
  • Strong oral and written communication skills in working with customers at all levels
  • PC and Windows experience with proficient typing skills and ability to utilize multiple system tools simultaneously
  • Good oral,written and listening communication skills,with ability to explain procedures and legal requirements clearly and concisely
  • Excellent analytical, problem solving, interpersonal, organizational and time management skills
  • Strong communication skills, including verbal, written, and interpersonal
  • Detail oriented with strong organizational skills and the ability to think independently
4

Experience For Senior Service Representative Resume

  • Detail oriented with strong organizational and negotiation skills
  • Excellent computer, verbal, and written skills
  • Strong work ethic and interpersonal skills are necessary for all customer engagements
  • Excellent accountability skills and ability to take ownership of tasks
  • A positive attitude and good social/interpersonal skills are essential
  • Strong customer service and intermediate sales skills
5

Experience For Claims Service Representative Resume

  • Strong MS Office skills (Word, Excel and Outlook)
  • Good communication skills related to markets and retail
  • Good people skills to interface with end user in professional manner, sense of urgency
  • Excellent people skills to interface with all position levels in a professional manner
  • Very punctual and strong time management skills
6

Experience For Consumer Service Representative Resume

  • Excellent communication skills, tactful and diplomatic
  • Strong analytical and problem resolution skills necessary
  • Effective written and verbal communication as well as mathematical and basic computer skills
  • Excellent interpersonal and communication skills towards customers and coworkers
  • Excellent communication skills and proper telephone etiquette
  • Strong communication skills and flexibility are required.
  • Excellent administrative, computer, and phone skills – MS Office, Email, CRM, data integrity, Interactive Intelligence Phone System, SharePoint, etc
  • Good communication skills (both verbal and written)-Required
  • Excellent verbal and written communication skills are required for English and French
7

Experience For Agronomic Service Representative Resume

  • Excellent internal and external communication skills required
  • General knowledge of office procedures. effective interpersonal and customer relations skills
  • Strong computer, Math, and analytical skills, and attention to detail are required
  • Experience in a customer service call center, Health Connect, general computer skills
  • Experience & Skills Required
  • Excellent interpersonal, leadership, problem resolution skills
  • Demonstrated written and oral skills; ability to articulate information/ideas in an organized way
  • Self-motivated, with strong organizational skills to independently complete tasks
  • Excellent Communication Skills in both English and French (Oral & Written)
8

Experience For Collections Service Representative Resume

  • Effective oral and written communication skills in English are required
  • Effective communications skills in English and Spanish
  • Excellent technical, analytical, interpersonal, verbal, organizational and communication skills
  • Excellent interpersonal and phone skills to interact with dealers, customers and all departments of Harley-Davidson
  • Strong PC skills including proficiency in Word and Excel
9

Experience For Builder Service Representative Resume

  • Strong communications skills to develop relationships with colleagues and clients
  • Excellent communication skills and telephone etiquette required
  • Strong navigational skills with current knowledge of technology
  • Strong working knowledge of Microsoft Word, Excel, Oracle R12 and Internet skills
  • Excellent communication skills, both oral and written. English proficiency preferable
  • Strong listening and interpersonal skills needed to determine customer needs and solutions to their problems
  • Good written and oral communication skills in French and in English an asset
  • Good written and oral communication skills (French and English)
  • Good written and oral communication skills - BILINGUAL English/French
10

Experience For Small Business Service Representative Resume

  • Effective communication skills with coworkers and customers
  • Excellent computer skills; Proficient in Excel, Word and PowerPoint
  • Strong customer service skills and team work
  • Strong analytical, problem solving, interpersonal, organizational and time management skills
  • Strong interpersonal skills with the ability to handle various types of customer service related situations
  • Effective communication (both written and verbal) and training skills
  • Excellent negotiation, organizational, interpersonal and teamwork skills

List of Typical Skills For a Service Representative Resume

1

Skills For Technical Service Representative Resume

  • PC skills, valid driver license, good verbal and written skills
  • Good communication skills (verbal and written) along with good organizational skills
  • Strong PC skills – the ability to use multiple systems interchangeably and strong data entry skills
  • Excellent written/verbal communication skills and excellent customer service skills required
  • Professional history of meeting goals and overcoming obstacles Prior experience that required excellent communication skills
  • Good organisation skills and customer focus with a proven ability to plan and prioritise to achieve on-time delivery
  • Excellent oral and written communication skills to answer employees' queries effectively
2

Skills For Provider Service Representative Resume

  • Good customer service skills and relationship management skills
  • Excellent verbal communications skills and customer service skills
  • The ability to demonstrate strong interpersonal effectiveness and have the ability to work effectively with a variety of personalities
  • Strong communication skills to effectively interact with internal and external customers
  • Superior verbal and written communication skills (French / English), coupled with strong active listening skills
  • 2) Excellent organizational skills and process skills to enable IBM to maintain an audit ready status in Business Controls
  • Intermediate verbal and written communication skills, including basic employment of basic phone sale/service skills including but not probing question
3

Skills For Business Service Representative Resume

  • Effective written, verbal communication and mathematical skills and experience using Microsoft Office (Word, Excel and Outlook)
  • Experience in a role requiring excellent verbal / written communication skills
  • Experience with negotiations, conflict resolutions, along with strong attention to detail and basic math skills
  • Able to multi-task. Strong task prioritization skills
  • Excellent computer and presentation skills. Experience with Microsoft Word, Excel and PowerPoint presentation
  • Listen effectively;use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
  • Use interpersonal skills, communication skills;both written and verbal to assist customers and fellow-team members
  • Demonstrated ability to organize and address complex business issues by utilizing strong problem solving skills
  • Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-teammembers
4

Skills For Senior Service Representative Resume

  • Good PC knowledge and excellent keyboarding skills
  • Strong customer service experience and multitasking skills
  • Excellent computer skills and experience using Microsoft Word, Excel, PowerPoint, etc
  • One year experience as a receptionist with strong emphasis in customer service, computer skills, and phones in an office setting
  • Possess good organizational skills and have the ability to set priorities
  • Prior experience that demonstrates a strong work ethic
5

Skills For Claims Service Representative Resume

  • Strong and effective communication skills both verbal and written
  • Excellent interpersonal skills to maintain effective relationships and teamwork
  • Demonstrated prioritization, organization, time-management and follow up skills
  • Important traits also include self-confidence, good written, verbal, and presentation skills, resourceful, and a strong desire to succeed
  • Effective listening and probing skills to identify cues, understand needs and provide relevant solutions to clients
  • Excellent process problem solving, and troubleshooting skills
  • Work productively and effectively, independently under pressure, remaining flexible and shifting priorities at moment's notice
  • Proven, creative problem solving skills and the use of Quality tools, including Design of Experiments
  • Excellent English written and speaking skills
6

Skills For Consumer Service Representative Resume

  • Excellent English and French written and speaking skills
  • Excellent oral and written communication, and problem-solving skills
  • Independently organize priorities using resources to effectively meet performance and department goals
  • Provide direction to others using strong phone skills
  • Develop strong multi-functional account teams (Technical Service, R&D, Marketing, Supply Chain and Customer Service) to effectively interface with customers
7

Skills For Agronomic Service Representative Resume

  • Excellent organizational, problem-solving, communication and interpersonal skills
  • Identify problems experienced by customers and utilizes problem solving skills to correct and satisfy customer
  • Strong judgement, decision making and negotiation skills
  • Excellent Problem-solving skills. Self-motivation required
  • Good problem solving and root cause analysis skills
  • Strong and solid technical background of related products, excellent problem solving ability
  • Technology diploma in civil engineering with some related experience or equivalent experience with strong technical aptitude
8

Skills For Collections Service Representative Resume

  • Excellent communication, teamwork, decision making, and interpersonal skills
  • Strong customer orientation and listening skills
  • 3) Self-motivated, strong problem solving and analytical skills
  • Strong problem solving skills (e.g. ability to diagnose issues with product performance and provide recommendations)
  • Good written and oral communication skills both in French and English an asset
  • Good written and oral communication skills (Perfectly fluent in English)
9

Skills For Builder Service Representative Resume

  • Good written and oral communication skills (English & French)
  • Strong skills with computers
  • Good written and oral communication skills, in English and French
  • Good written and oral communication skills English and French
  • Strong service orientation and organizational skills
10

Skills For Small Business Service Representative Resume

  • Excellent telephone and communication skills (both oral and written)
  • Strong administrative and Computer Skills ( MS Word, Excel, PowerPoint)
  • Quick learner and able to have good problem solving skills
  • Present to customers effectively and good customer presence
  • Excellent data entry skills, capable of typing 70 words/minute
  • Good written and oral communication skills in French and in English
  • Good English spoken and written skills
  • Strong organizational skills for tracking and documenting
  • Strong computer skills are necessary, in order to quickly learn our various systems

List of Typical Responsibilities For a Service Representative Resume

1

Responsibilities For Technical Service Representative Resume

  • Listen effectively; use probing skills to obtain relevantcustomer information and quickly establish customer relationships
  • Listen effectively; use probing skills to obtain relevant customer information and quickly establish customerrelationships
  • Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers andco-workers
  • Contribute effectively as an effective member of a highly functioning team
  • Effectively operate all required PG&Eapplications and systems
  • Have exceptional listening and communications skills
2

Responsibilities For Provider Service Representative Resume

  • Experience in coating; ideal experience in marine vessel M&R
  • Demonstrate commitment to continual safety improvement, model good safety behaviors
  • Contribute to effective marketing of the Company products by answering questions, resolving problems and explaining new or revised products and processes
  • Experience working with many different computer based applications (aptitude to learn different applications), including typing and 10-key
  • Work independently in setting priorities and following through on problem resolution
  • Demonstrate leadership abilities and the ability to make quick decisions while maintaining a calm, professional presence during high stress times
  • “Customer champion” across the base, identifying and resolving any customer experience issues which could drive customer dissatisfaction
  • Previous paint testing and/or color matching experience an asset
  • Build strong working relationships with other business and operational areas of Group Benefits
3

Responsibilities For Business Service Representative Resume

  • Previous working knowledge / experience in a financial environment and of financial service products
  • Experience in the sales process from initial identification of potential investors through closing
  • Experience working in an industrial or municipal waste water treatment plant or in a related field
  • Develop and maintain excellent rapport and working relationships with agency and internal staff
  • Easily adapts to new, different, or changing situations, requirements, or priorities
  • Experience in prepress, printing, or customer service
  • Basic plumbing experience
  • Multitask, specifically the ability to manage multiple competing priorities
  • Experience in troubleshooting or any type of tech support services
4

Responsibilities For Senior Service Representative Resume

  • Strong knowledge of Group Benefits products and services
  • Solid knowledge of mobile platforms, OS platforms and networking essentials
  • Level 2/Level 3 technical support call center experience
  • Excellent safety record
  • Customer focused, patient, organized, and the ability to set priorities and follow through on tasks
5

Responsibilities For Claims Service Representative Resume

  • Experience with complex Hydraulic, Electrical and Electronic systems commonly utilized on construction and agricultural equipment
  • Experience with onboard and computer based diagnostic systems and programs
  • Skilled in Microsoft Office software (Word, Excel, PowerPoint, Outlook) and internet
  • Investigate and resolve member and provider inquiries through correspondence, use of resources and effective research
  • Strong knowledge of personal computer operations and software packages
  • Build a strong Service Provider(SP) base and manage the day to day operation
  • Prioritise and create schedules for the SR team based on fabric PPM due dates
6

Responsibilities For Consumer Service Representative Resume

  • Experience in high volume call center customer service environment
  • Prioritizes, manages, and troubleshoots unresolved technical issues
  • Utilizing established scripts transcribes personal, loss, damage, or injury information into the company’s network generating an electronic claim file
  • Answering 25-30 calls per day in English from corporate and retail customers calling to initiate wire transfers from personal and commercial accounts
  • Assisting patient’s with HCAP and Financial Assistance
  • Troubleshooting with the dealer technician to resolve issues with the product in the field
7

Responsibilities For Agronomic Service Representative Resume

  • Working knowledge of PCs and software applications such as Excel, Word & Access
  • Interacting with teammates, customers and other lines of business such as Help Desk, Investigations, etc
  • Assisting with accounts receivable and accounts payable
  • Communicating with patients, physicians and others to ensure relevant patient information is shared with appropriate parties
  • Evaluating product components according to standards using laboratory paint testing equipment
  • Evaluating product on various substrates using paint application equipment and summarizing and communicating results
  • Hiking, receive list of trucks needing hikes, contact hiking companies to arrange hikes, cut PO’s send to location and hiking company
8

Responsibilities For Collections Service Representative Resume

  • Performing testing of samples (customer or production) according to ASTM standards
  • Evaluating test results, summarizing findings and communicating needed adjustments
  • Utilizing knowledge of SB&D shipping procedures to verify and keep records of incoming and
  • Handling for sale and trade units. Work with district locations on locking down and prepping units for sale and trade
  • Communicating information to customer related to drawing and delivery 
  • Performing QA tests of manufactured product and communicating results to production operators
  • Supporting all contracting solicitation and enrollment efforts
  • Testing of aggregate materials
9

Responsibilities For Builder Service Representative Resume

  • Performing basic standard laboratory tests
  • Outgoing shipments into the Service Center
  • Maintaining the work area and equipment in a clean and orderly condition and follow prescribed safety regulations
  • Reporting on low revenue units
  • Participates in providing support for service team as needed including goal setting, development planning, training, and coaching
  • Participates in providing support for service team as needed including goal setting,development planning,training,and coaching
  • Participates in providing support for service team as needed including goal setting,development planning, training,and coaching
  • Perform daily office functions in the Consumer Service office, including phone calls, filing, copying, faxing, correspondence, etc
  • Perform scheduled preventive maintenance including cleanings (inside & out), wiping down the kiosks; removing debris, changing paper
10

Responsibilities For Small Business Service Representative Resume

  • Assists Service Manager with maintaining and monitoring daily schedules/assignments,vacations and other operational scheduling
  • Assist in developing and quoting prices to customers for services; make sure rates in BITS are correct, and that the billing is accurate & timely
  • Enter jobs into production in a clear, concise manner, utilizing existing tools and systems while following documented procedures
  • Evaluate product components according to standards using laboratory paint testing equipment
  • Take personal responsibility for maintaining awareness and acting in accordance with RBC risk management policies and procedures

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