Senior Travel Consultant Resume Sample
Keanu Spencer
742 Sedrick Spring,
New York,
NY
+1 (555) 304 7702
Work Experience
Senior Travel Consultant
03/2017
-
PRESENT
Dallas, TX
- Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
- Diploma / Post Graduation in travel & tourism would be added advantage
- Hands on knowledge of GDS system (eg: Galileo / Amadeus) is mandatory requirement
- Work under pressure and multi-task while maintaining professional rapport with corporate clients
- Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately
- Competency to maintain positive client and co-worker relationships--Establishing, developing, and maintaining trust and loyalty over time and through changes
- Consistently chooses the correct BCD Travel tools and systems to complete requests
Senior Travel Consultant
04/2010
-
01/2017
Phoenix, AZ
- Understands and accurately applies client travel policy and requirements to each interaction
- Responds to requests accurately and completely
- Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Supports BCD Travel and client driven initiatives
- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- Build CWT’s commercial value
- Sell products that are of commercial value to CWT and contribute to CWT’s profitability
Education
Robert Morris University - Peoria Campus
2005 - 2010
Bachelor's Degree in Management
Professional Skills
- Makes recommendations for improvement to processes, technical of otherwise, to ensure maximum quality and efficiency. Flags issues for resolution to team leader
- Strong technical skills, and ability to assist and teach customers about online booking tool
- Strong skills on travel industry systems (i.e. GDS)
- Capable of effectively prioritising, multi-tasking and handling high volumes
- Advanced skills on travel industry systems, including Sabre GDS
- Work autonomously, independently, and with creative problem solving skills
- Advanced skills with Sabre GDS
How to write Senior Travel Consultant Resume
Senior Travel Consultant role is responsible for travel, advanced, sabre, wireless, training, ergonomics, gds, compliance, contracts, drivers.
To write great resume for senior travel consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Travel Consultant Resume
The section contact information is important in your senior travel consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Travel Consultant Resume
The section work experience is an essential part of your senior travel consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior travel consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior travel consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Travel Consultant resume experience can include:
- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution
- Develops a solid understanding of the corporate travel marketplace, and the key drivers for our customers
- Substantial travel industry experience
- Explain complex issues to less experienced colleagues
- Experience with one or more GDS systems
- Demonstrated highly professional attitude and personal presentation in all verbal and written communications
Education on a Senior Travel Consultant Resume
Make sure to make education a priority on your senior travel consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior travel consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Travel Consultant Resume
When listing skills on your senior travel consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior travel consultant skills:
- Good professional customer service and problem resolution skills
- Able to work efficiently without supervision and to manage own workload effectively
- Work under pressure and manage workload to use quieter periods effectively on longer term work
- Experience handling VIP and Concierge clients an asset
- Excellent telephone manner, performing well on Customer Satisfaction
- Prior travel knowledge would be a benefit
List of Typical Skills For a Senior Travel Consultant Resume
1
Skills For Senior Travel Consultant Resume
- Demonstrated strong sense of urgency, and ability to maintain exemplary detail accuracy under pressure
- Travel consultant experience
- Demonstrate ability to handle VIP clients and deliver White Glove Service
- Experience in a similar capacity, preferably in a travel industry
- Multi task and prioritize at a busy onsite
2
Skills For Senior Travel Consultant Resume
- Booking of air, rail, hotel, car and other services related to a business trip including the understanding of Fare notes and rebooking
- Quoting, managing and making travel bookings including flights, transfers, restaurant reservation, as well as accommodation bookings
- Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction
- Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveller and corporation has been obtained
- Organising all aspects of business travel
- Understanding of client travel policy and Egencia Corporate policy procedures, and ability to advise and encourage policy compliance
3
Skills For Senior Travel Consultant Resume
- Processing expenses for a core group at the onsite
- Ensuring customers’ needs and special contracts/deals between clients & suppliers are utilized
- Taking care of quality & feedback
- To act as primary contact for customers by handling all incoming service requests via phone, email or face to face
- Able to use initiative and be proactive, particularly with GDS queue handling and email management
- Enthusiasm for dealing with high profile clients and able to handle the pressure this brings with it
- Complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy
- Work independently, exercising general judgment
4
Skills For Senior Travel Consultant Resume
- Build complete accurate and detailed client files using Sabre and Apollo to include Domestic, Transborder and International bookings
- Accurately complete changes to client files using Sabre and Apollo and assist others as needed
- Have completed all cultural training for their customers where applicable, advises new recruits on customer specific processes
- Build complete accurate and detailed client files using Apollo to include Domestic, Transborder and International bookings
- Accurately complete changes to client files using and Apollo and assist others as needed
- Be flexible in working hours and ensure coverage when needed
- Accurately complete changes to client files using Apollo and assist others as needed
5
Skills For Senior Travel Consultant Resume
- Small meeting management
- LI-LOCS BURBANK CA - US
- Fluent in Excel and word
- Interact with various departments – internal and external to manage the process smoothly
- GCE ‘O’ Level with credit in English
6
Skills For Senior Travel Consultant Resume
- Possess IATA-UFTAA Diploma preferably
- Provide full spectrum of travel consultancy services to clients include flight, hotel, car reservations or other travel arrangement
- Expertly use appropriate BCD Travel tools and systems to complete requests
- Provide best travel offers and travel advice to travellers
- Respond to requests accurately and complete within SLA
- Provide customers with required industry information, such as visa information, travel alert etc
7
Skills For Senior Travel Consultant Resume
- Work shift hours
- Read, define and apply International tariff, fare rules, taxes, hub utilisation, and explicit knowledge and application of International airline contracts
- Maintain vendor relations, with a positive attitude
- Work well in a structured team environment
- Offer positive and constructive feedback
- Establishes and maintains a rapport with clients in order to ensure the highest customer satisfaction
- Work in a goal oriented service environment
8
Skills For Senior Travel Consultant Resume
- Provides after-hours "on-call" services as required by clientele and approved by BCD Travel
- Achieved established office goals for measurable accuracy
- Assist & maintain an efficient administration system within the department
- Supply quotations based on the client’s requests
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue
- Hours of Operation
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