Corporate Travel Agent Resume Sample

5.0
23 votes
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Ernestine Lubowitz
99918 Merlin Villages,  Los Angeles, CA
+1 (555) 826 6687

Work Experience


Corporate Travel Agent
05/2018 - PRESENT
Dallas, TX
  • Schedules and coordinates international and domestic travel for Loyalty Customers consistent with program policies and cost guidelines
  • When applicable, communicates travel needs to Loyalty Customers, such as the need of passport services, travel rules, card or rewards benefits and general rewards program information
  • Uses both Amadeus and Loyalty Rewards System to process travel requests
  • Escalates issues and questions as necessary to Management and/or Senior Travel Agents for assistance
  • Serves as a mentor to Travel Agent II and I
  • Handles incoming travel requests
  • Effectively communicate and enforce Inmar travel policies and procedures
  • Search and confirm travel reservations for the traveler
Corporate Travel Agent
09/2013 - 01/2018
Detroit, MI
  • Respond to traveler requests accurately, timely and completely
  • Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
  • Supports Inmar travel and client driven initiatives
  • Manage the hotel and car service direct bills
  • Manage Inmar’s free ticket programs with Airlines
  • Assist with travel coordination for new employee orientation
  • Negotiate Inmar hotel rates

Education


University of Phoenix - San Antonio
2009 - 2013
School's Degree in Management

Professional Skills


  • Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys
  • Experience as a travel agent with experience booking hotel, flight, and car rentals and itineraries
  • Have previous experience and training in airfare and ticketing
  • Ideally have three years experience of working within the corporate / business travel market
  • Work within an integrated, innovative customer-experience focused group
  • Experience working with the SABRE reservation system
  • Experience working with international accounts

How to write Corporate Travel Agent Resume

Corporate Travel Agent role is responsible for training, credit, travel, typing, compliance, contracts, benefits, education, search, basic.
To write great resume for corporate travel agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Corporate Travel Agent Resume

The section contact information is important in your corporate travel agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Corporate Travel Agent Resume

The section work experience is an essential part of your corporate travel agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous corporate travel agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular corporate travel agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Corporate Travel Agent resume experience can include:

  • Completion of travel industry specific training or an equivalent combination of education and experience
  • Corporate Travel experience required
  • Experience with Call Center terminology
  • Demonstrated knowledge of the best practices within the travel industry
  • Assist in managing travel disruptions by rebooking flights, adjusting car rentals or finding last minute hotels
  • Manage the unused tickets from canceled trips by either exchanging it or monitoring the Concur booked trips

Education on a Corporate Travel Agent Resume

Make sure to make education a priority on your corporate travel agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your corporate travel agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Corporate Travel Agent Resume

When listing skills on your corporate travel agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical corporate travel agent skills:

  • Strong communication and organizational skills to properly pass relevant and detailed customer data to a Global Support Emergency Specialist
  • Strongtime management skills and professionalism
  • One year + of corporate travel agent experience strongly desired
  • Manage multiple priorities simultaneously and complete tasks with minimal supervision
  • GetThere and Concur Travel experience
  • Work experience in a target driven environment

List of Typical Skills For a Corporate Travel Agent Resume

1

Skills For Corporate Travel Agent Resume

  • Corporate Travel experience
  • Strong knowledge of Sabre
  • Working knowledge of various technology platforms, online booking concepts, Microsoft Office tools, email and the like
  • Familiarity with GDS systems, online booking tool concepts, and working with scripts helpful. Training available
  • Have a clearly defined understanding of client requirements and travel policies (through training)
  • Follow pre-established processes: Utilize process management, needs assessment, interpreting voice of client, utilize technology tools
  • Participate in monthly training sessions and engagement team offerings
2

Skills For Corporate Travel Agent Resume

  • Participate in quarterly discussions with your manager whereby goals are established and measured utilizing the Agent Scorecard
  • Pass or have already passed TICO certification for the purpose of servicing Canadian customers
  • Flexibility to work overtime as required, including management of our after-hours emergency service
  • Provide unparalleled service to travelers by providing prompt, accurate and professional communication
  • Assist travelers in resolving Inmar corporate credit cards and issue in Concur
  • The opportunity to work with the biggest players in the aviation world
  • Direct influence on the future of aviation
  • Manage traveler arrangements (i.e. air, car, hotel, rail, ground transportation) through a variety of tools per the travel and travel arranger’s request
3

Skills For Corporate Travel Agent Resume

  • Follow and maintain The Travel Team’s Service Level Agreements
  • Utilize individual team resources to recommend innovative solutions and process enhancements
  • Participate in bi-weekly group update sessions
  • Represents Jeppesen while maintaining effective relationships with clients, vendors and travel industry associates. Interfaces with all levels of Jeppesen functions and client organizations to facilitate delivery of travel management products and services aligned with both internal and external client needs and Jeppesen's financial goals
  • Administers negotiated contracts for travel vendor services by implementing, communicating and monitoring compliance and performance to maximize benefit to Jeppesen and its clients
  • Interacts with ITPS to ensure seamless delivery of products and services to ITPS clients
  • Interprets and enforces Jeppesen’s global corporate travel and expense policy
4

Skills For Corporate Travel Agent Resume

  • Partners with colleagues and clients to understand the client's travel management needs and requirements. Incorporates those parameters in developing, recommending and implementing strategies in alignment with Jeppesen’s financial goals to maximize cost savings and meet or exceed customer expectations
  • Produces travel management reports from a variety of sources (e.g., financial, travel patterns, trend data, industry data) and analyzes data to assist in providing effective travel management to Jeppesen and its clients and maximize Jeppesen’s profitability
  • Interacts with FliteSupport Services operations group to ensure seamless delivery of products and services to clients
  • Resolves, responds to and proactively anticipates client, vendor and internal Jeppesen needs and concerns and initiates actions for problem resolution, service enhancements, cost savings and process improvements
  • Partners with colleagues and clients to understand the client's travel management needs and requirements. Incorporates those parameters in delivering travel services in alignment with Jeppesen’s financial goals to maximize efficiency and cost savings, and meet or exceed customer expectations
  • Evaluates Jeppesen’s products, services and processes against industry standards and norms to validate existing service offerings and identify best practices to drive continuous improvements and maintain a competitive advantage
5

Skills For Corporate Travel Agent Resume

  • Full medical, dental, vision benefits
  • High volume corporate environment
  • Proficient with city, airline, hotel and car rental codes
  • Basic travel & geography knowledge
  • Proficiency with Microsoft Office including Word (document, data entry), Excel (creating and updating tracking spreadsheet), and Outlook (mail, calendar invites)
  • Highly productive in a self-directed work environment
6

Skills For Corporate Travel Agent Resume

  • Able to work within a presurised, small team environment where accuracy and timliness of task completion is paramount
  • Exude exceptional customer service through all distribution channels (oral, written, electronic)
  • Expertise in fares and complex itineraries
  • Make air, car, and hotel reservations for individual and group travel in compliance with corporate travel policies
  • Applies proper Inmar travel communication guidelines and standards (clear, concise and personal) to interactions
7

Skills For Corporate Travel Agent Resume

  • Impact costs and sales through client interactions
  • Position involves spot-checking for errors on general directions given previously, incumbent reviews facts or circumstances to determine best course of action within limits of standard practice
  • Diplomacy and tact required in contact with vendors, coworkers, and clients
  • Accurately processes complaints
  • CTC or GTP
  • Evaluates Jeppesen’s products, services and processes against industry standards and norms to validate existing service offerings and identify best practices to drive continuous improvements and maintain a competitive advantage. Coordinates with ITPS to develop and implement products and services designed to enhance Jeppesen’s overall service offering

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