Senior Applications Support Resume Sample

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Ollie Tromp
33197 Tremblay Light,  Los Angeles, CA
+1 (555) 499 2571

Work Experience


Senior Applications Support Analyst
03/2018 - PRESENT
Phoenix, AZ
  • Work closely with first level support, development teams, infrastructure teams and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements
  • Global / Regional development leads and their team members
  • Citi’s technology /Infrastructure teams i.e. server/ hardware support, networks, storage, messaging and etc
  • Different vendor teams across globe
  • Ensure all productions issues are logged and updated as per the Problem Management Policy
  • Review and update contingency documentation
  • Write support documentation and procedures
Senior Applications Support Specialist
01/2014 - 01/2018
Phoenix, AZ
  • Ensure application test/checkout plans are updated
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed to drive incident and problem management
  • Interfaces with many layers of management and support personnel throughout Paramount Pictures’ local and International offices, if applicable
  • Trains system users and ensures systems efficiency
  • Demonstrate a strong understanding of issues, including in - depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
  • IT Application experience programming, debugging, and supporting web applications, and web services
  • Hands on ability to read, write, debug programs PL/SQL and SQL for Oracle Databases
  • Experience with J2EE, XHTML/HTML 5, XHTML/HTML 5 Technologies
Senior Applications Support
08/2008 - 11/2013
Houston, TX
  • Working Knowledge of Data Integration tools, Application Performance Management, Document Management
  • Work closely with first level support, development teams, infrastructure teams and the CV business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Uses established fact-finding procedures, knowledge of pertinent processes and procedures, and familiarity with related programming practices, software, and hardware to provide required analysis of user problems
  • Leads in the analysis of project proposals; identifies potential problem areas, and recommends optimum approaches for project path, utilizing specific area of technical expertise
  • Leads in the development, implementation, installation, and testing of software applications
  • Contributes to the development of custom business applications, as well as to the development of interfaces and databases
  • Responsible for detailed technical design and development of applications using existing and emerging technology platforms
  • Converts specifications about business problems into programming instructions. Designs and codes programs, creates test transactions and runs tests; revises as necessary

Education


Indiana Wesleyan University - Kokomo Campus
2002 - 2007
Bachelor's Degree in Computer

Professional Skills


  • Financial industry experience, credit card and/or payment systems experience
  • Prior development work experience with Java or .NET is beneficial
  • Experience with supporting and troubleshooting software systems
  • Experience with reporting tools such as SQL Server Reporting Services
  • Extensive experience in creating clear technical documentation and manuals for end users
  • Possesses skill of interacting with others across functional boundaries
  • Experience working in a front-office technology support environment

How to write Senior Applications Support Resume

Senior Applications Support role is responsible for events, software, mainframe, integration, database, java, architecture, analysis, reporting, design.
To write great resume for senior applications support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Applications Support Resume

The section contact information is important in your senior applications support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Applications Support Resume

The section work experience is an essential part of your senior applications support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior applications support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior applications support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Applications Support resume experience can include:

  • Conducts analysis of organizational needs and goals for the development and implementation of application systems. Monitors operating efficiency of existing application systems
  • Take ownership of and resolve customers' product issues via telephone, email, or in-person, while meeting or exceeding stated service level agreement (SLA) timeframes
  • Work and effectively prioritize in a highly dynamic work environment that has a broad focus
  • Communicates effectively with development and internal business operations teams
  • Experience supporting Trading/Investment/Portfolio Applications and the users that utilize these Applications
  • Technical experience supporting Distributed and/or Mainframe platforms

Education on a Senior Applications Support Resume

Make sure to make education a priority on your senior applications support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior applications support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Applications Support Resume

When listing skills on your senior applications support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior applications support skills:

  • Demonstrated data management expertise
  • Extensive experience in all areas of nonprofit data management
  • Experience with business process administration and CRM policies and controls for data management
  • Experience with Marketo (email automation applications)
  • Provides Technical Support in troubleshooting application related issues working closely with other IT staff
  • Supports developing and sharing of best practices within the local organization

List of Typical Experience For a Senior Applications Support Resume

1

Experience For Senior Applications Support Analyst Resume

  • Strong investigation and analysis skills in order to recommend value-add solutions in problem focus areas
  • Extensive experience in supporting and troubleshooting web applications and databases
  • Practical work experience in a time-critical, application support or operations environment, ideally with a healthcare institution
  • Linux or Windows Application or support experience
  • Proven ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff
  • Able to validate any report issues/ad hoc requests to run business reports
  • Assisting in establishing pro-active processes for monitoring, issue avoidance, and improvement of service
2

Experience For Senior Applications Support Specialist Resume

  • Ability and willingness to provide off-hours support, as needed, to resolve system problems during non-business hours or backlogs
  • Determines operational objects by gathering project requirements to enhance business goals
  • Maintains and enhances application user interfaces and system architecture to meet operating and security requirements
  • Ownership of all issues that are raised to Application Support team, through to closure regardless of which team or Vendor ultimately resolves the issue
  • Proactively identify common root causes of issues; address to improve overall production stability
  • Raise defect reports to Application Development or Vendor (where appropriate) for code amendment / fixes
  • Performs daily checks of application processes to insure that service deliveries occur in a controlled and timely fashion
3

Experience For AVP Senior Applications Support Resume

  • Provide daily support in order to ensure client satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is client focused and professional
  • Working closely with application development teams to identify automation opportunities and solutions to currently manual work practices
  • Work with application development on new code releases and defects
  • Participate in Disaster Recovery and Business continuity events
  • Engage third party suppliers on applications support issues as needed
  • Experience in computing, support, development, architecture and/or client/server n-tier application experience required. The main responsibility is troubleshooting production issues, solving problems and implementation of production software
  • Quickly learn new technologies and tools. Eagerness to learn new things
  • Identifies and works with other departments within the organization to improve the use of the CRM and Marketo applications and other related/connected systems

List of Typical Skills For a Senior Applications Support Resume

1

Skills For Senior Applications Support Analyst Resume

  • Technical experience with the following
  • Experience working in a support environment
  • Shell scripting, SQL and Linux experience
  • Experience in supporting Microsoft .Net, Visual Basic, ASP, or C# applications
  • Experience managing medium-scale application development projects
2

Skills For Senior Applications Support Specialist Resume

  • Experience in SQL based reporting
  • Drive and Determination; Demonstrates self-motivation and drive and shows determination to achieve goals
  • Experience in development and maintenance of SQL or Oracle databases
  • Experience in collection and documentation of business requirements and the transfer of those requirements into a sound technical solution
  • Experience working with an Investment Management Console
  • Experience with SQL Databases including knowledge with Integration Services
  • Able to solve complex problems using interpolative thought processes, an orderly approach to decision making, and recognizing similarities in past situations
  • Provides mentoring and training for more junior staff in the applications support team
3

Skills For AVP Senior Applications Support Resume

  • Basic Scripting, automation, debugging
  • Knowledge on tools like PPM, SFDC, ticketing systems
  • Highly proficient in SQL Server and Reporting Services (
  • Provides recommendations and implements integration points for application systems, including the Microsoft CRM, Marketo and other related applications
  • Is proactive in improving user support, system administration and procedures
  • Maintain an in-depth understanding of RMS’ products and support protocols
4

Skills For Senior Applications Support Manager Resume

  • Upporting critical Applications
  • Provide input to the technical development approach of a project, balancing cost, time, quality and risk
  • Participate in Issue resolution Conference calls and quickly provide the solution
  • Sound analytical, organizational and planning skills and the ability to achieve multiple team and customer objectives independently and in a deadline-sensitive fashion
  • Work independently but with a team-focused approach within multi-disciplinary teams and quickly adapt to job requirements changing on an ad hoc basis
  • Experience in complex non-profit environment
  • The post-holder demonstrates a desire to identify and address root causes
5

Skills For Senior Applications Support Anlayst Resume

  • Understands the business impact of competing issues & requests and prioritizes work in alignment with those impacts
  • Designs, develops, manages, and tests new functionality including reports, applications, forms, web forms, controls, lists, etc
  • Enthusiasim for product knowledge acquisition
  • Advises on strategic use of CRM features to support the organization’s efforts and usage within the staff and parish community
  • The employee Influences the establishment of new procedures within their function to optimize performance
  • Supports both commerical and custom-developed application software
  • Provides system level support for computer software as needed
  • Maintains standards for development and administration
  • Leads in the development of training materials and assists in conducting training sessions and workshops during the rollout of new or modified applications, or as needed
6

Skills For Senior Applications Support Spl MD Resume

  • Works on complex assignments requiring interaction with personnel at multiple levels and across functional boundaries
  • Supports business applications in use at all O&P sites and SQL & Oracle databases
  • Contribute to development of the business applications strategy
  • Design and deliver solutions in support of business processes not covered by other core applications
  • Provide technical advice / support to the IT team for projects and initiatives
  • Ensure familiarity with the applications portfolio and the business processes supported by each
  • Make recommendations to IT team and management regarding technical options to address business needs and improve non-SAP application performance and functionality
7

Skills For Senior Applications Support Resume

  • Provide technical consultancy for new initiatives, to assist in the definition of business solutions or technical strategies
  • Produce components of Technical Feasibility Studies (TFS) on behalf of the Solutioning and Architecture team for projects that impact applications / products within domain
  • Solve unique and complex technical problems with broad impact on the business unit as a whole
  • Provide full and detailed analysis, insightful commentary and recommendations for technical action as appropriate
  • Develop a broad awareness of new tools, processes and technical developments relevant to component area of expertise, and seek opportunities to apply them
8

Skills For Senior Applications Support Analyst Resume

  • To aid in the definition of product strategy and Roadmaps
  • Actively seeks input from others. Ability to work with colleagues, users and persons in different disciplines
  • Comfortable with all levels in the local organization. Good communication skills (both written and verbal) and the ability to interact across different cultures and time zones
  • Influences others to gain support, and actively works to implement improvements in issue resolution processes
  • Understands highly complex technical aspects of role and performs work without supervision
  • Experience with Unix/Linux environments and scripting. Able to diagnose and solve technical or process issues, and evaluate impact on business. Able to provide alternative solutions as required
9

Skills For Senior Applications Support Specialist Resume

  • To maintain an in-depth technical understanding of the components within the Auriga smart client self service ATM application, being recognised as the ‘go to’ contact for technical queries, live incidents and problems
  • Experience with FetchXML
  • Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients
  • Provide general process analysis and make recommendations for improvements
  • Perform other support and operational tasks as required
  • Participate in weekend on-call rotation for critical issues escalation
  • Power-user/Junior SA knowledge
10

Skills For AVP Senior Applications Support Resume

  • C or C++ familiarization
  • Provide input to the Product Development Managers / Project Manager(s) to help identify and engage the engineering resources needed to ensure the success of project(s)
  • Assist in the identification, management and resolution of technical Risks, Assumptions, Issues and Dependencies (RAIDs)
  • Assist project manager(s) in controlling projects and reporting progress, providing input from a technology perspective. Make decisions within general technical / industry guidelines
  • Works closely with the Enterprise Applications Systems Architect and the Communications and Marketing department to help strategize and provide services relating to the CRM and Marketo application

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