Applications Support Senior Analyst Resume Sample
Lydia Oberbrunner
6081 Derick Orchard,
Los Angeles,
CA
+1 (555) 826 8952
Work Experience
Applications Support Senior Analyst
02/2018
-
PRESENT
New York, NY
- Ensure all productions issues are logged and updated as per the Problem Management Policy
- Review and update contingency documentation
- Write support documentation and procedures
- Ensure application test/checkout plans are updated
- Citi technology are seeking a highly motivated front office IT professional to join our Production Services team support group in Singapore
- The FXLM (Foreign Exchange and Local Markets Rates) team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, Sales tools, to Risk and PNL consolidation, providing application support to our Currencies and Local Markets Rates businesses. Role / Position Overview
- Work closely with 1st level support, development teams, infrastructure teams and the GSM business to determine strategy & priorities and to ensure the team is meeting the business’ requirements and communicates progress effectively to all stakeholders
- To assist with managing new projects and help to maintain optimal support for our clients
- Citi technology are seeking a highly motivated IT professional to join our Production Services team in Hong Kong
Healthcare Applications Support Senior Analyst
07/2015
-
01/2018
Philadelphia, PA
- The team is responsible for the production environment for system and applications used by Prime Finance business including Prime Brokerage, Securities Lending and Agency Lending
- The application support group provide technical and business support for a number of critical trading platforms used by the Global Foreign Exchange Trading and Technology groups
- These systems provide trade capture for both internal and external customers and encompass real-time pricing, risk management, as well as reporting and analysis functions to the Global FX business groups
- The Trade Processing Services application support group provides technical and business support for Citi’s Fixed Income trade capture system and risk flow (TPS). Products supported include Rates, Credit and Securitized products
- The TPS application is a mission-critical application, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations, encompassing Rates, Credit Derivatives trade and risk flows, Cash Bond trading and Mortgage-Backed Securities
- The FCC support group provides technical and business support for Citi’s Futures, clearing and collateral applications. The global FCC Support team is spread across global Citi locations like New York, Singapore, London and Pune. The team thrives to provide best in class production support services to Citi's Futures business around the world
- The Prime application support group provides technical and business support for Citi’s Prime Brokerage, Stock Lending and Agency Lending Businesses
- The applications are business critical applications and the team’s core role is to provide level 1 and level 2 support to the front office trading Businesses, middle office and operations users
- The Equities derivatives risk and delta one application support group provides technical and business support for Citi’s risk management system and delta one booking flow. Products supported include cash equities, equities derivatives, portfolio swap, fund/ETF, bond and convertible bond
O&t Applications Support Senior Analyst
03/2012
-
02/2015
Los Angeles, CA
- Citi technology are seeking a highly motivated front office IT professional to join our Production Services team support group in India
- The FXLM (Foreign Exchange and Local Markets Rates) team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, Sales tools, to Risk and PNL consolidation, providing application support to our Currencies and Local Markets Rates businesses
- Excellent exposure to a continually improving Commodities Technology Stack and industry award-winning Business Desks in Global Markets
- Internal Citi and External Markets training is highly supported – we look to develop and maintain our Analysts with best of class development options. This includes direct exposure with our Business SME’s who lead deep dives into how Citi handles its Oil, Gas, Power and Structured/Index products to name just a few
- Citi technology are seeking a highly motivated IT professional to join our Production Services team support group in Hong Kong
- The Research and Market Sales team is part of the Cross Product Technology team and responsible for the production environment for wide range of applications supporting Research, Sales and Markets businesses. We support a wide range of applications from Research Authoring and Distribution, Client Insight Analytic, Client Relationship manager, Citi Velocity Portal, etc
- First class business training from a well-established team
Education
Doane University - Crete Campus
2007 - 2012
Bachelor's Degree in Computer Science
Professional Skills
- Strong interpersonal skills, including strong verbal and written communication skills
- Strong organizational skills, self-motivating, learn new skills with little supervision
- Strong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources
- Work projects independently; strong teamwork skills and ability to rapidly shift task priorities in support of overall team goals
- Strong organizational skills, self-motivating
- Self-starter with excellent anticipation skills; problem-solving; follow up
- Strong communication skill - written and verbal with extensive experience in interacting with Global Clients
How to write Applications Support Senior Analyst Resume
Applications Support Senior Analyst role is responsible for analytical, technical, interpersonal, business, reporting, automation, ideal, proactive, trading, database.
To write great resume for applications support senior analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Applications Support Senior Analyst Resume
The section contact information is important in your applications support senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Applications Support Senior Analyst Resume
The section work experience is an essential part of your applications support senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous applications support senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular applications support senior analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Applications Support Senior Analyst resume experience can include:
- The role entails working in the Singapore team, developing deep application expertise, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions to the cash support footprint within the region
- Collaborate effectively with multi-functional stakeholders, sharing information and knowledge effectively
- He / She also need to possess good multi-tasking skills
- Strong analytical skills & attention to details
- Good analytical skills & attention to detail
- Opportunity in expanding skillset in established technologies such as TIBCO EMS/Sybase /KDB/Unix/Linux/Gemfire to name a few
Education on an Applications Support Senior Analyst Resume
Make sure to make education a priority on your applications support senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your applications support senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Applications Support Senior Analyst Resume
When listing skills on your applications support senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical applications support senior analyst skills:
- Good PL/SQL programing skills
- Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort
- Excellent working skills are critical given the location of teams
- Good all-round PC skills (I.e. Windows OS/Networks/General Hardware)
- Good all-round PC skills (Ie Windows OS / Networks / General Hardware)
- Communicate well at all levels with good interpersonal skills
List of Typical Experience For an Applications Support Senior Analyst Resume
1
Experience For Healthcare Applications Support Senior Analyst Resume
- Technical Support Analyst within Cross Product Technology (CPT) organization, responsible for production support of multiple applications used by Research, Market Sales business groups
- Experience in a production/application support role and/or financial industry support experience
- Ability to learn new skills quickly with little supervision
- Strong technical knowledge and experience with Unix , SQL and VB scripting
- Incident and Problem Management skills
2
Experience For Applications Support Senior Analyst w Resume
- Excellent exposure to a Continually Improving Commodities Technology Stack and Industry award winning Business Desks in Global Markets
- Strong technical capability in a recognized industry standard monitoring technology
- Handle a workload which is subject to changing priorities and demands
- Promote effective knowledge management across the Global Payments Application Support teams
- Strong social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions
3
Experience For O&t-applications Support Senior Analyst Resume
- Any prior knowledge of Equities trading applications (preferable)
- Experience supporting a Linux environment
- Relevant (3 - 5 years’) experience working in a front-office support environment
- Strong knowledge of DB2/RPG/RPGLE and releasing tool Aldon
- Good Business knowledge of derivative products and model pricing
- Experience working in a support environment
4
Experience For O&t Applications Support Senior Analyst Resume
- Extensive experience working in a support environment
- 3 – 5 years working experience in support role on global applications
- 1 – 3 years working experience in support role on global applications
- Demonstrated technical competencies and history of increased responsibilities during previous two years
- Strong dedication towards continual growth and self-improvement including year-over-year
5
Experience For Assistant VP-applications Support Senior Analyst Resume
- Have excellent judgment; independent thinker and inventive
- Support or Development experience primarily in UNIX systems with Linux, Java, MQ, ORACLE Database, SQL and NDM
- Strong knowledge of Sybase SQL. (Build ad hoc SQL queries, perform peer review to ensure stability)
- Experience in Production support or software development for 6-10 years, preferrably in financial industry
- Work experience, preferably in the financial services sector
- Extensive years experience with AIX, MQ, Oracle, Java, SQL, NDM
- Hand-on experience
- Incident or crisis management experience
6
Experience For Applications Support Senior Analyst Resume
- Working knowledge on scripting (bash/perl/VBA)
- Monitoring and responding to real-time alerts and issues
- Working knowledge of Lightweight Directory Access Protocol (LDAP) and Single Sign On concepts
- Working knowledge in Hybrid Cloud and traditional Infrastructures
- Understanding of incident/request/release/problem management processes
- To work off the central ticketing queue to handle all incoming business requests during core business hours
- Create innovative solutions and proactive approaches to optimizing processes, follow through to ensure each problem is resolved according to SLA
- Track record of engineering monitoring solutions at scale
7
Experience For Healthcare Applications Support Senior Analyst Resume
- Support all aspects of Derivative trade life cycle flow, including ECN, back office and regulatory reporting flows
- Knowledge in utilizing monitoring software, job schedulers, middle, FIX protocol (preferable)
- Liaison with GCT Production Support teams to ensure there are synergies with the GCT Consumer platforms, managing
- Provide in depth analysis of queries raised by the business, ranging from disbursement issues through to detailed
- Develop and refine subject matter expertise in the Core banking and Flexcube
- Opportunity to take additional responsibility and grow by managing Flexcube application
- Develop Subject Matter Expertise in Citi’s Regulatory reporting systems and obligations
- Primary point of for system and client support; running with day to day issues that arise on GFS production systems
- Project based work in areas such as continuity of business testing and release coordination
8
Experience For Applications Support Senior Analyst w Resume
- Primary point of contact for system and client support; running with day to day issues that arise on Issuer production systems
- Expand, modify and improve Payments system to test, maintain, and monitor systems and programs to support the corporate and retail banking businesses
- Develop domain expertise in Citi’s Equities Trading Platforms and knowledge of global financial markets
- To provide direct application support to the Equities Delta 1 and Programs business based on the trading floor in New York
- Provide Technical support for the Equities Delta 1 and Programs sales and trading applications
9
Experience For O&t-applications Support Senior Analyst Resume
- Provide outstanding client support for users of the Citi FX technology platform
- Knowledge of Microsoft operating systems/components
- Provide Overnight support for the applications on a rotational basis
- Proven proficiency in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support arena. Experience of analysing and debugging code
- Work closely with second level support, development teams, and the equities business to determine strategy & priorities and to ensure team is meeting the business’ requirements
- Interface with key business users across ASPAC region
- Take control of entire L1 Support and be responsible for the team’s performance
- Work closely with development teams, and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Influence the enhancement of the FUTURES Middle and Back-office applications with particularly attention to the Collateral Management systems
10
Experience For O&t Applications Support Senior Analyst Resume
- Work closely with development teams and the Commodities business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
- Work closely with second level support, development teams and the Commodities business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
- Identifying and communicating technical/software requirements
- Work together with Dev teams to identify automation opportunities, and chart actions and status of those actions to improve operations
- Report and influence stakeholders with regard to application service capacity and performance risks and issues
- Educate, inform and train new users and team members
- Citi established a regional technology centre in Singapore five years ago, and our expansion is continuing in our many support and development teams. With reward and recognition based on merit, opportunities can exist for staff with the ability and determination to succeed
- It is recognised that the best talent often lies within the firm. All career opportunities are advertised internally where staff are encouraged to apply for open positions to enable them progress their career or expand their product knowledge or technical skills
- Experience in large scale enterprise application development, preferably in financial domain
List of Typical Skills For an Applications Support Senior Analyst Resume
1
Skills For Healthcare Applications Support Senior Analyst Resume
- Strong analytical, reporting and documentation skills
- Methodical, attention to detail, strong analytical skills
- Preferably IT/spreadsheet/analytical/modelling skills)
- IT (spreadsheet/analytical/modeling) skills
- Collaborate effectively with colleagues globally, sharing information and knowledge
2
Skills For Applications Support Senior Analyst w Resume
- Learn & experience the market. Follow all its daily ups & downs across global economic & political events –each day provides new experiences
- Builds and maintain strong effective relationships with key stakeholders
- Expertly and effectively manage work time
- Strong Application production support experience in the financial industry
- Rong analytical skills & attention to detail
- Executing effective support and process models
3
Skills For O&t-applications Support Senior Analyst Resume
- Experience implementing and maintaining monitoring solutions on Production applications
- ITRS monitoring tools exposure and experienced in handling ITRS gateway
- Experience in programming or scripting languages, such as Python/Perl/Java/C/C++
- Experience working with Unix/Linux operating system
- Knowledge/working experience of ITRS Active Console/other monitoring tools
- Experience creating reports in Siebel Answers and creating iBots to auto deliver reports to desired audience
- Experience in Autosys job scheduling Monitoring tool like ITRS
4
Skills For O&t Applications Support Senior Analyst Resume
- Experience in Supporting swift payment processing and its related MIS systems
- Experience using Service Now or other similar issue tracking systems
- Experience with issue tracking and reporting tools such as ServiceNow, JIRA
- Experience using call/ticketing software, Linux
- Adopt a structured approach to work planning and execution, while managing priorities appropriately
5
Skills For Assistant VP-applications Support Senior Analyst Resume
- Gain experience in liaising with Trading/Sales & Middle Office Counterparts
- Collaborate with Development team in prioritizing of bug fixes and support tooling requirements
- Gain experience in liaising with Trading/Sales and Middle Office Counterparts
- Gain trade-floor experience in liaising with Trading/Sales & Middle Office Counterparts
- Relevant’ experience gained from the banking industry
6
Skills For Applications Support Senior Analyst Resume
- Experience working in a support environment
- Experience supporting Vendor Applications such as Anova, MS CRM, BI, Charles River, Bondedge, Perform, and
- Knowledge/working experience of Autosys/scheduler
- Incident/ Project management experiences on banking / credit cards applications
- Oracle/SQL Database management, java and dot net programming experience,
- Experience in handling communications across business and technology partners
7
Skills For Healthcare Applications Support Senior Analyst Resume
- Good understanding and awareness of Service Management Framework
- Good understanding of Application eco system and various failure points in any 3 tier application architecture
- Good understanding of processes within IT support in Service Delivery (Incident, Change and Capacity Management)
- IT experience working in Kafka
- IT experience working in Hbase, Kafka, Neo4J, Akka, Spark and GemFire
- IT Support experience working in Unix, Cloud & Windows environments
- Experience supporting RDBMS DB like MongoDb, ORACLE, Sybase, MS SQL & DB2
- Experience with Linux, Shell scripting, Perl and SQL
8
Skills For Applications Support Senior Analyst w Resume
- Experience working in a production support environment
- Coordinates with Change Management office in prioritizing application BAU fixes and changes
- Hands-on working experience in an application support environment
- Experience working in a support environment
- Good grasp of trading concepts in FX or any other asset class
- Experience is supporting application and webservers such as WebSphere, Weblogic and iPlanet/IHS
9
Skills For O&t-applications Support Senior Analyst Resume
- Experience in working on both Java and .net related technology applications
- 3 – 5 years of relevant experience working in a support environment
- Relevant experience working in a technology Application Production Support environment
- Knowledge/experience of Incident, Problem, Change preferably on ServiceNow. Understanding of Software releases, ability to understand RISK assessment of CHG
- Experience working in a support environment
- Preferably previous experience of electronic markets and straight through processing
- Any experience of scripting (Perl/Bash) is advantageous
10
Skills For O&t Applications Support Senior Analyst Resume
- Experience in supporting a Production Support or Operations group in a high availability / critical environment
- Experience in running communications across business and technology partners across a medium to large scale enterprise
- Experience with real-time monitoring systems such as ITRS
- Experience in working on the trade floor
- Experience working in a technology Production Support environment
- Demonstrate positive behavior in order to motivate direct reports as part of day to day support and in building a cohesive team
- Experience with real-time monitoring systems like ITRS
List of Typical Responsibilities For an Applications Support Senior Analyst Resume
1
Responsibilities For Healthcare Applications Support Senior Analyst Resume
- Strong communication skills handling sophisticated client users and internal staff
- Experience working and excelling in a fast paced support environment
- Good Business knowledge of financial products an and model pricing
- Experience working in a support environment
- Knowledge/ experience of problem Management Tools such as ServiceNow
- Strong knowledge on AS400/UNIX/Linux
- Team player, detail-oriented and good communicator
2
Responsibilities For Applications Support Senior Analyst w Resume
- Work experience in technical production support roles preferably within a large scale, global financial services organization
- Work experience in Technical Production Support roles preferably within a large scale, global financial services organization
- Experience in Production support services
- Good exposure with change management processes
- Experience in Liquidity Investment business
- Build strong relationships in a multi-cultural environment across all levels within IT and work as part of an offshore team
- Solid grasp of the CICS environment
3
Responsibilities For O&t-applications Support Senior Analyst Resume
- Work experience in Database Support roles preferably within a large scale, global financial services organization
- Senior level experience as a member of a Database Support group in a high availability / mission critical environment
- Experience with large systems and large database development
- Experience as a member of a Production Support group in a high availability / critical environment
- Unix : 5-7 years IT Support experience with AIX or Linux
4
Responsibilities For O&t Applications Support Senior Analyst Resume
- Good SQL knowledge and practical usage
- Strong Unix and DB knowledge
- Knowledge/experience of problem Management Tools such as ServiceNow/Qlikview
- Experience in TIBCO or FUSE (MQ/NDM) technology
- Soft Skill Competencies
- Challenging work working in close proximity of Sales teams on the trading floor of Citi’s FX business
5
Responsibilities For Assistant VP-applications Support Senior Analyst Resume
- Working knowledge of UNIX (Solaris) /Linux. (Able to navigate the system and do shell scripting)
- Working with various interfacing teams across multiple locations and time-zones
- Supporting multiple applications, establishing ITIL standard methodologies, processes and procedures
- Working knowledge Shell scripting
- Working knowledge of Sybase/Oracle SQL. (Able to build adhoc SQL queries)
- Understanding of IP networks / DNS
6
Responsibilities For Applications Support Senior Analyst Resume
- Monitoring tool ITRS Geneos Framework
- Scripting knowledge in UNIX/Perl
- Issue tracking, problem management and reporting using tools such as Service Now
- Support all aspects of Derivatives trade and risk flows including trader-sales matching, Markitwire, Regulatory reporting
- Comfortable Working with Code Debugging tools. Debugging JAVA & DB Procedures
7
Responsibilities For Healthcare Applications Support Senior Analyst Resume
- Embrace Citi’s core values by upholding and exemplifying these values in daily interactions
- Support all aspects of Equities derivatives pricing / booking flow
- Apply comprehensive understanding of how multiple Businesses collectively integrate within PS Support to contribute towards achieving the Business objectives
- Day to day management of trading system application components, batch processing, and file transfers
- Process daily service request for data patching/exporting
- Working in data management and load in Big Data technology on Linux platform
- Level head, even demeanor. Linux 5.x , 6.x Windows knowledge , Linux scripting , Talend/ ETL knowledge on data load job configuration
8
Responsibilities For Applications Support Senior Analyst w Resume
- Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line “trade floor” support
- To provide direct user support to the Prime businesses based on the trading floor in London
- Provide application and user support for FCC trading platforms
- Expand, modify and improve Commercial Card system to test, maintain, and monitor systems and programs to support the corporate and retail banking businesses
- Develop in-depth knowledge of the fundamentals of FX/ FX Sales and Trading business
- Coordinates work with SMEs of various technology related processes, as well as with multiple levels of management during BAU risk oversight
- Manage remediation tasks following critical outages, to avoid repeat failures
9
Responsibilities For O&t-applications Support Senior Analyst Resume
- Review changes coming into the platform, ensure quality of releases is adequate
- Upporting Windows servers, and Linux or Unix
- Communicate appropriately to relevant stakeholders (Trading/Sales/Risk management MO, Development/Support)
- Ensure essential procedures are followed and help to define operating standards and processes
- Working with Linux/Unix & SQL
10
Responsibilities For O&t Applications Support Senior Analyst Resume
- Basic understanding of Bank System (preferable)
- Have a sound macro view of the working of Global financial markets (desirable)
- Business knowledge/ understanding of financial markets and products, Preferably Credit and Rates Derivatives Flow
- Awareness of application monitoring principles
- Working in an IBM Mainframe MVS/zOS environment
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