Senior Account Specialist Resume Sample

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Helena Price
9647 Harold Flats,  Houston, TX
+1 (555) 196 9138

Work Experience


Senior Account Specialist
12/2016 - PRESENT
Detroit, MI
  • Directly supervise a team of 10-15 people
  • Providing training presentations and demonstrations to the customer on application and use of the company’s products using effective communication and sales techniques
  • Completing administrative responsibilities including quarterly business plans, up-to-date account profiles, weekly expense reports, and Solta’s computer customer database
  • Deliver the highest level of customer experience to a pre-determined group of retail customer accounts through processing of sales orders and other transactional activities such as returns, cancellations, new business & repeat orders working towards monthly targets and operational KPI’s
  • Develop and review individual and team KPI’s and transactional activities to improve business standards, service levels and financial results
  • Develop and review reports relating to order book KPI’s and transactional activities of the team including forecasting
  • Collection and accounts receivable management for AR trade customers
  • Ensure the complete and timely collection of accounts receivable
Solta Senior Account Specialist
06/2012 - 06/2016
Dallas, TX
  • Analyze aged trial balance of accounts receivable
  • Communicate with customers and negotiate repayment terms
  • Respond to customer inquiries on a timely basis
  • Reconciliation of accounts receivable
  • Prepare special reports as required
  • Prepare and recommend credit files
  • Monthly reporting and journal entries
  • Processes ownership support and improvement
Senior Account Specialist Pru In
03/2009 - 12/2011
Chicago, IL
  • Work with business partners on cross functional teams
  • Responsible for showing team leadership and demonstrating GSK values
  • Manage the relationship with a large studio client as one of the primary points of contact as it relates to critical path new release & special promotion planning
  • Translate forecast information from clients into critical path planning documents while accounting for Technicolor’s capacity plans Direct and manage project development from beginning to end
  • Effectively communicates critical path status to key stakeholders, both internally and with large studio clients
  • Insight and ability to question internal & external client data, schedules and volumes to ensure successful planning, execution and management of major releases
  • Develop full-scale project plans and associated communications documents and revise as appropriate to meet changing needs and requirements
  • Mange day-to-day operational aspects of a project and scope
  • Identify resources needed and assign individual responsibilities during project cycle

Education


Trinity University
2003 - 2008
Engineer's Degree in Business

Professional Skills


  • Strong interpersonal communications skills: professional, written, verbal, email, interpersonal, listening, patience, kindness
  • Proficiency in Microsoft Office products such as Word and Excel. Possess strong analytical and research skills
  • Excellent organizational and time management skills / ability to multi-task
  • Excellent PC computer skills (Microsoft office suite)
  • Typing skills equal to 27 words per minute net. Proficiency in performance of basic math functions
  • Refined decision-making, problem solving, and investigative skills
  • Demonstrated experience in personnel supervision

How to write Senior Account Specialist Resume

Senior Account Specialist role is responsible for research, microsoft, communications, reporting, retail, finance, credit, training, database, manufacturing.
To write great resume for senior account specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Account Specialist Resume

The section contact information is important in your senior account specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Account Specialist Resume

The section work experience is an essential part of your senior account specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior account specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior account specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Account Specialist resume experience can include:

  • Work experience in a project management capacity, including all aspects of process development and execution
  • Database and operating systems experience with SAP and AS400
  • Experience at working both independently and in a team-oriented and collaborative environment
  • Experience with Schneider Electric SAGE RTU offering
  • Experience in a customer service capacity in similar industry setting
  • Excellent knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet

Education on a Senior Account Specialist Resume

Make sure to make education a priority on your senior account specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior account specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Account Specialist Resume

When listing skills on your senior account specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior account specialist skills:

  • Demonstrated SCOPE values (Straightforward, challenge, open, passionate, effective)
  • Ability manage time effectively and efficiently
  • Conflict management skills dealing with internal and external customers
  • Computer / Microsoft Office skills (intermediate level Excel proficiency: Pivot Tables, V-Look-ups, formulas, macros)
  • Conduct training and mentoring programs for less experienced AMC staff, sales management teams and other key internal areas
  • Solid working knowledge of current Internet technologies, including Internet, Intranet, Extranet, and client/server architectures

List of Typical Experience For a Senior Account Specialist Resume

1

Experience For Solta Senior Account Specialist Resume

  • Able to reason and to demonstrate good judgement
  • Act as customer liaison with Commercial Management/ Supply Chain/Operations and Sales with regards to pricing and inventory allocation issues
  • Handle customer requests and pass on to technical experts all queries pertaining to their field of responsibilities
  • Asset knowledge in SAP – Production Planning (PP), material management (MM), inventory management
  • Shared responsibility/flexibility to work extended hours to cover all North American time zones/work during some US and Canadian statutory holidays
  • Assist and coordinate the training of new hires / Account Specialists
  • Highly focused on achieving Customer Service excellence
  • Willingness to take on additional responsibility and work in different capacities, according to team needs
2

Experience For Iasc Senior Account Specialist Resume

  • Responsible to communicate and confirm order changes to customers and production facilities in a timely manner
  • Coach Account Specialists to encourage full batch sizes and full pallet quantities from our Customers, while monitoring and understanding customer order trends to minimize costs, and improve efficiencies
  • Interact with Nutritional Services to activate new premixes and oversee processes to designed to maintain Customer master records on a permanent basis
  • Actively engage Commercial Management in collaboration with the Account Specialists to reconcile blocked bill orders monthly
  • Promote use and development of Web Shop to unregistered ANH Customers
  • Provide customers with additional documentation as required such as: Product Data Sheets, Material Safety Data Sheets and Certificate of Analysis
  • Works to SHE standards and encourages fellow colleagues to work to the same standards – promotes and embodies DSM Behavior in daily tasks, and ensures compliance to the DSM Life Saving Rules
3

Experience For Senior Account Specialist Pru In Resume

  • Monitors compliance to the Clean Desk policy/ and Business Continuity plan
  • Supports and adheres to DSM HR Policy’s as housed in SharePoint
  • Reports any quality deviations or non-conformances observed to Department Manager
  • Post secondary OR business equivalent (professional development programs/ certs / diplomas)
  • Proficient knowledge of SAP – Sales and Distribution module (SD)
  • Business and process oriented
4

Experience For Senior Account Specialist Resume

  • Investigate new or improved processes to improve the Company’s profitability and competitive position
  • Act as a Project Manager for specific projects as directed by manager
  • Coordinate resolution of delivery and technical issues
  • Facilitate customer visits & create presentations
  • Able to communicate effectively across a diverse workforce, vertically with leadership and broadly across a variety of customers as well as managers, operations, production control, engineering and quality teams
  • Grow ABILITY’s revenues through the development of successful RCM Specialist programs that support the company’s corporate strategic goals
5

Experience For Solta Senior Account Specialist Resume

  • Consistently attain quota levels as outlined by ABILITY by selling revenue cycle management suite of applications to our current customers and prospects through on-site and remote meetings
  • Prepare and achieve accurate weekly and monthly forecasts
  • Collaborate with Ambulatory VP, Sales Directors and Sales Strategy teams to develop and scale the Account Specialist team’s capabilities
  • Negotiate agreements and close Direct Sales opportunities that benefit ABILITY , our partners and our clients
  • Partner with the Ambulatory Inside Sales division on large opportunities developed from the Account Executive team (bottom up)
6

Experience For Iasc Senior Account Specialist Resume

  • Proactively build a large opportunity funnel by targeting larger sites of care. Collaborate with Ambulatory Inside Sales team on the execution for larger, more complex entities
  • Remain up-to-date on healthcare industry business drivers and how ABILITY’s solutions can improve the company’s products and services
  • Work in a cross functional environment, interfacing within the ABILITY organization (Sales, Sales Engineers, Strategic Partner, Marketing, Product Management, IT, Customer Support, Implementations, etc.) to ensure customer success in the sales cycle and success of direct sales
  • Successful sales experience selling healthcare technology products or services, calling on business influencers and meeting monthly performance objectives
  • Knowledge in the Ambulatory healthcare market
  • Knowledge in Practice Management Systems, Electronic Medical Records and other health care software applications required
7

Experience For Senior Account Specialist Pru In Resume

  • Adapt well to change, be a fast learner, team player and be motivated to succeed
  • Make effective and persuasive communications and technical presentations to physician’s management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Solta products using professional selling and closing skills
  • Learn and leverage the ABILITY consultative sales process to navigate complex buying entities and effective sell at the C-level. Master consultative sales tools (Cost Benefit Analysis, “Evaluation Plans” and “Champion Letters”. Collaborate directly with the ABILITY Marketing team in order to ensure appropriate market messaging; lead and demand generation

List of Typical Skills For a Senior Account Specialist Resume

1

Skills For Solta Senior Account Specialist Resume

  • Product and therapeutic experience
  • Knowledge and experience of legal and regulatory compliance requirements related to the Pharma/Biotech
  • Proven track record with documentation of successful sales performance
  • Excellent knowledge of SAP, TSM, FSCM, Microsoft Windows, Excel, Word,
  • Test and sign off on webshop enhancements and upgrade prior to implementation
  • Accounting knowledge (university course or equivalent)
  • Leads the development of marketing plans by preparing market research, pricing analysis and interpreting data for discussion with marketing leaders
2

Skills For Iasc Senior Account Specialist Resume

  • Pass a pre-employment drug screening test
  • Work independently as well as within in a team
  • Educational customer service background
  • Be clear, honest and supportive
  • Computer proficient in office tools (Word, Excel, Powerpoint, etc)
  • Meet goals and deadline and thrive in a fast pace environment
3

Skills For Senior Account Specialist Pru In Resume

  • Developed interpersonal skills with an ability to interact effectively with internal and external customers of various abilities, including sales staff, distributors, Utility Reps, direct customers, etc
  • Handle multiple assignments and high stress situations with professionalism
  • Three years of work experience in patient accounting, customer service, or collections related area (registration, finance, collections, customer service, medical coding, and contract management)
  • Multi-task, prioritize responsibilities and detail oriented
  • Aggregates various demands into the regional demands, and the regional demands to the consolidated global demands
  • The territory is Portland, Oregon and includes the following cities
4

Skills For Senior Account Specialist Resume

  • Previous customer service with knowledge of Accounting concepts
  • Leads the pre- review meeting to form questions for regions to gain consistency and clarity of demand
  • Proficiency in Microsoft Office programs required, particularly Excel
  • Adaptable in a fast-paced environment
  • Works with all Account Managers across the regions to pull in the customer forecast
5

Skills For Solta Senior Account Specialist Resume

  • Organizes and leads the demand reviews at the regional level
  • Adjusts and confirms demands based on regional inputs
  • Collaborates the Demand forecast with Supply Chain team to ensure proper handoff
  • Participates in Supply Chain reviews as needed
  • Leads project management support and communicates plans, deadlines and achievements to marketing leaders; works across regions with marketing teams to execute projects
  • Provide order management support for HNH NA Gold and Web accounts, including order entry, allocation, returns, invoice disputes and credit adjustments utilizing information systems
  • Ensure special handling of large to complex customer’s requirements with regards to product specifications, special packaging, country of origin, etc
6

Skills For Iasc Senior Account Specialist Resume

  • Coordinate order status, availability (pricing, and delivery to customers)
  • Manage consignment stock and invoicing for selected accounts
  • Access customer databases (portals) to retrieve purchase orders, send advanced ship notifications and billing documents
  • Manage and ensure accuracy of customer requirements for error free OTC process. Communicate customer expectations by interfacing with multi DSM areas
  • Competent and proficient understanding of platforms, such as Microsoft Word, Excel, PowerPoint, and Visio
7

Skills For Senior Account Specialist Pru In Resume

  • Works with DSCM, HNH Premix, and commercial management to achieve accurate and timely delivery commitments
  • Proactively communicates supply issues to assigned customers via daily review of open order reports
  • Respond to web Live Help inquiries
  • Responsible for setting up and maintaining web accounts in Globallink; also responsible for updating and maintaining contact information in SAP, relating to customer and customer/material content
  • Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated global database
8

Skills For Senior Account Specialist Resume

  • Handles inquiries in Webshop mailbox as well as voice mail system of both web and global accounts
  • Works with credit and A/R to resolve customer disputes
  • Represent Account Management and interface externally with customers at Industry Unit meetings, sales meetings, trade shows, etc
  • Identify sales orders assigned and incomplete or block status and try to resolve and/or escalate sales orders
  • Follow up with account managers and customer sales leads
  • Manually push IDOCS and SAP master data to webshop to expedite process
  • Process the most complex customer orders for diverse customer base, which are globally structured and have multi-level organizations while proactively maintaining ongoing relationships with customer and DSM sales staff
  • Provide standard product documentation, technical support and act as a liaison between customers and technical marketing on special requests
9

Skills For Solta Senior Account Specialist Resume

  • Monitor and correct B2B IDOC failures
  • Compile and maintain SOP’s for assigned accounts
  • Compile reports for account managers as requested
  • Institutes appropriate service level response and prioritization based upon strategic customer value by balancing customer expectations within DNP policies and procedures
  • Process complex customer orders for diverse customer base, which are globally structured and have multi-level organizations while proactively maintaining positive relationships with customer and DSM staff
  • Identify then contribute to continuous improvement opportunities with order entry and order management process’s – through effective implementation of the DICI principles, inclusive of results reporting, and trend analysis
  • Monitor order fulfilment, supporting the effective use of SAP within the department, and act as key support for the plants
10

Skills For Iasc Senior Account Specialist Resume

  • Very good command of English is a prerequisite, verbal and written
  • Able to multi task, prioritize under pressure
  • Strong desire to make a difference and constantly improve the way things are done
  • Support complaint handling, process solving and if appropriate to facilitate internal solutions in collaboration with supporting business units
  • Proficiency in strategic selling principles, complex selling methods, and consultative selling tools
  • Actively contribute to the onboarding/training process of new hires
  • Coordinate with the Operations, Quality, Accounting and Engineering teams to achieve high levels of customer satisfaction
  • Lead then monitor the development of standardized work instructions surrounding order entry, price audit, price exception management and VD52 management

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