Account Specialist Resume Sample

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Work Experience


Account Specialist
06/2016 - PRESENT
Chicago, IL
  • Strong analytical skills, functional (transactional) knowledge, calculated decision making abilities, and multi-tasking
  • Displays Sensitivity to the “Métier” of L’Oreal: Focuses on quality
  • Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance
  • Minimize losses by ensuring timely portfolio processing and effective decision making Stay abreast of where risk/impact resides
  • Make recommendations for reducing risk
  • Translate customer needs into a customer value proposition
  • Communicating value propositions using written and oral presentation methods
  • Negotiate and gain customer agreement for solutions that benefit both GSK and the customer
Account Specialist
10/2012 - 03/2016
Dallas, TX
  • Building relationships with multiple stakeholders across internal divisions (PPV, Med Center, Pharma) and external customers
  • Influencing and facilitating the execution of business plans that impact multiple teams and individuals
  • Provide personable and professional account support via phone and e-mail; including account setup, service fulfillment, content conversion, and distribution
  • Manage workflow using a variety of systems while coordinating service fulfillment amongst various internal teams and external vendors
  • Manage multiple projects and tasks simultaneously while effectively influencing authors and business partners
  • Drive expedient resolution and root cause analysis for critical issues affecting both authors and internal teams
  • Advocate for the customer by channeling feedback to internal teams for products and services

Education


Troy University - Colorado Springs/Ft. Carson
2007 - 2012
Bachelor's Degree in Business

Professional Skills


  • Excellent verbal and written communication skills, including effective telephone skills, experience working across multiple levels, functions and regions
  • Strong computer skills, including data entry, Word, Excel skills to import/export data
  • MS office software (strong excel skills and presentation preparation skills)
  • Independent thinking, strong organization and planning abilities and excellent analytical and problem solving skills are essential
  • Strong working knowledge of general accounting and Customer Service Skills. Prior Banner system and federal financial aid regulations helpful but not required
  • Communication Skills: Experience communicating effectively with others, both verbally and in writing
  • Excellent written and verbal communication skills Skilled at building and fostering relationships

How to write Account Specialist Resume

Account Specialist role is responsible for customer, analytical, excel, organizational, interpersonal, computer, presentation, microsoft, powerpoint, english.
To write great resume for account specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Account Specialist Resume

The section contact information is important in your account specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Account Specialist Resume

The section work experience is an essential part of your account specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Account Specialist resume experience can include:

  • Demonstrate strong interpersonal skills, analytical skills, attention to detail, follow-up skills
  • Prioritize and balance multiple assignments/strong organizational and planning skills
  • Strong data gathering and creative problem solving skills
  • Excellent organizing, process alignment and problem solving skills
  • Excellent computer skills including MS Office (MS Word, MS Excel, Powerpoint and MS Outlook)
  • Strong computer skills; including Excel, CRM system, Google Mail and Documents

Education on an Account Specialist Resume

Make sure to make education a priority on your account specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Account Specialist Resume

When listing skills on your account specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical account specialist skills:

  • Excellent PC and keyboard/mouse skills required; strong skills with spreadsheet and word processing software applications
  • Demonstrated negotiation skills-effective interpersonal skills, ability to manage through conflict
  • Demonstrate strong organizational skills to effectively manage multiple concurrent projects
  • Strong computer skills, Excel skills to import / export data.
  • Effective problem-solving skills in managing multiple priorities
  • Excellent proven written and verbal skills. Tact and diplomacy is critical because of the high level of the external customer interactions

List of Typical Experience For an Account Specialist Resume

1

Experience For Account Specialist Resume

  • Strong presentation skills demonstrated before customer, peers, and upper management
  • Client-facing experience – excellent written and verbal skills
  • Planning/organizing: organizes, priorities, and plans work activities effectively, uses time efficiently
  • Good organizing, process alignment and problem solving skills
  • Strong organizational skills, self-motivated with initiative, able to multi-task, and meet deadlines
  • Strong analytical skills, functional (transactional) knowledge, calculated decision making abilities, and multi-tasking capability
  • Knowledge of Windows applications with strong skills in Excel and Powerpoint
  • Detailed oriented excellent project management skills
  • Excellent communication and presentation skills, with the ability to interface with senior level professionals
2

Experience For Account Specialist Resume

  • Quick learner and someone who is detail oriented with good problem solving skills
  • Excellent oral and written communication skills (written, oral, listening, and approachable)
  • Strong computer skills in databases, MS Word, Excel and PowerPoint
  • Demonstrates initiative and follow-up skills
  • Understand how to effectively prioritize assignments and tasks to meet goals
  • Strong verbal and communication skills (Presentations and 1:1)
3

Experience For Account Specialist Resume

  • Excellent verbal and written communication, presentation, problem solving, and project management skills required
  • Broad technical and organizational skills with good attention to detail
  • Good organizational skills with attention to detail and an analytical mind
  • While no prior experience is required, typically at least 1 year of successful business experience, preferably with corporate accounts/customers
  • Highly proficient with spreadsheet software and MS Office applications, with a strong focus on Excel skills
4

Experience For Account Specialist Resume

  • Problem solving skills to overcome our borrower’s obstacles, being persuasive and persistent
  • Customer service and relationship building and maintaining skills
  • Effectively handling escalations and difficult conversations independently, leveraging Customer Care team and management if/when necessary to resolve issues
  • Strong PC, database, and operating system experience
  • Completes all reports and customer information effectively and consistently as deemed necessary by the company. 10%
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
  • Utilize negotations and analytical skills to positively impact collections
  • Follows Aon’s various guidelines and procedures and effectively utilizes the tools and resources at their disposal
5

Experience For Account Specialist Resume

  • Learn new tools, skills and processes quickly
  • Deal with high stress situations calmly and effectively
  • Intermediate Excel skills and computer literacy
  • Clear, fact-driven, articulate & persuasive oral, written, and presentation skills
  • Write routine reports and correspondence and to speak effectively before groups of customers or employees of organization
  • Experience in a client service role with demonstrated front-line responsibilities
  • Manage project effectively while juggling various projects at once
  • Relationship-building skills at all levels
  • 2+ yrs proven face to face customer service and/or mechanical experience
6

Experience For Account Specialist Resume

  • Persuasive and negotiating skills
  • Digital advertising/online media experience or internship experience
  • Effectively and clearly communicate verbally and in writing
  • Strategic thinking skills – ability to assess processes and recommend improvements
  • Experience managing multiple priorities/issues simultaneously
  • Manage sales-productivity software tools effectively to track your sales activities, manage contact information for sales prospects and current customers
  • Computer Skills, Word, Excel, PowerPoint, Web-Ex, Smart Board
  • Prior service experience
7

Experience For Account Specialist Resume

  • Superior communication and interpersonal skills with the ability to develop relationships at all levels of InComm and within the client’s organization
  • Accomplished computer skills with basic knowledge of Microsoft Office; i.e. Microsoft Excel, Word, etc
  • Impeccable written and spoken English skills
  • Competency in MS Office suite and PC Skills
  • Basic math skills and the ability to calculate interest and collection cost as needed
  • Proven experience in a new business or account management position
  • Expert Sales Order life cycle management knowledge and skills
8

Experience For Account Specialist Resume

  • Vendor managed inventory skills
  • Effectively navigate a customer relations management system
  • Time management skills and ability to meet standards (productivity and quality), in a fast paced environment
  • Strong experience with Salesforce or similar
  • Or more related experience; or equivalent combination of education and related experience
  • Detail oriented with superior skills in follow-up and problem resolution
9

Experience For Account Specialist Resume

  • Multi task effectively and perform well in a fast-paced environment
  • At least two years of experience in a sales assistant role with a strong customer service focus
  • Advanced level of communication skills, both verbal and written
  • Organizational Skills: Ability to work independently and under time constraints in order to get things done
  • Manufacturing and supply chain experience helpful
  • Coordinating the effective and timely resolution of customer issues in order to ensure customer satisfaction
10

Experience For Account Specialist Resume

  • Working experience either working for, or closely with, media and creative agencies
  • Experience with order management (timely processing, developing & delivering solutions)
  • Demonstrate continuous improvement by proposing and completing local improvement initiatives and participating in global initiatives
  • Experience identifying problem situations, initiating action and coordinating resolution
  • Business Knowledge: Experience with and/or understanding of relevant US Marketing channel of trade and/or groups that provide services for US Marketing
  • Experience in project management/marketing/advertising
  • Solid working knowledge of current Internet technologies, including Intranet, Extranet, and client/server architectures
  • Demonstrate a commanding knowledge of your target customers, existing competitors and industry trends
  • Experience processing & following up on customer complaints & customer satisfaction issues

List of Typical Skills For an Account Specialist Resume

1

Skills For Account Specialist Resume

  • Strong communication skills (being able to work in complexity, especially over long distances and time differences)
  • Proven work experience of 2+ years, with a strong affinity to the digital advertising space
  • Strong interpersonal skills, including written and verbal communication
  • Time Management – Uses time effectively and efficiently; concentrates on the more important priorities
  • Leadership skills: ability to work and co-operate within a team environment
  • Prior office experience would be required 1-2 years along with insurance experience is ideal
  • Strong communication skills and comfortable speaking with clients and forming close working relationships
  • Strong PC skills including MS Office (Word, Excel, Powerpoint) and web-based and Windows based software and databases
2

Skills For Account Specialist Resume

  • Excellent Time Management and Organizational skills in order to maximize your time and achieve results
  • Strong customer service relations skills
  • Strong administrative skills and proficiency with office computer applications and equipment
  • Skills: Demonstrated ability to negotiate and “broker” truckloads for maximum profit to company and necessary service to customer
  • Excellent communication skills with the ability to translate business needs into actionable objectives
  • Strong communication skills (oral and written) with ability to work with internal and external customers both over the phone and email
3

Skills For Account Specialist Resume

  • Solid organization, administrative and task management skills
  • Highly numerate with a great eye for detail and with good Word and Excel skills
  • Prior experience working in a Supply Chain or Project Engineering role
  • Customer service and relationship building/maintaining skills
  • Effective communication skill, both orally and in writing
  • Prior experience in the publishing or academic sector
  • Strong understanding and previous experience in the STM market
  • The ability to calculate figures and amounts such as discounts, interest, and percentages including analytical skills
4

Skills For Account Specialist Resume

  • Proven experience in a digital environment and technology. Adaptable and fast in learning new processes and tools,
  • Quick learner and detail oriented; analytical and problem solving skills; someone who can think critically
  • Intermediate skills using MS Word, Excel, PowerPoint
  • Ability build and maintain relationships while partnering effectively across a diverse client organization
  • 1 – 3 years of outbound sales prospecting experience, or equivalent combination of education and experience
  • Communicate effectively with customers, students, venders and staff
  • Above average problem solving & decision making skills
  • Negotiation: clear communication and convincing skills
5

Skills For Account Specialist Resume

  • Above average organizational, planning and time management skills
  • Industry experience with proven ability to communicate throughout all executive and non-executive levels of the organization
  • Knowledge of and experience in health care distribution business, through university education and work experience
  • Research skills to resolve client issues
  • Exceptional organization skills and ability to multi task and work under pressure
6

Skills For Account Specialist Resume

  • Strong attention to detail and excellent time management
  • Monitor interplant dry good and finished good movements between facilities to ensure on time delivery new release orders
  • Manage dry good shortages, order workability, order prioritization for new release critical path titles
  • Exceptional written, oral, and interpersonal skills: speaks clearly and persuasively in various situations, responds well to questions
  • Writes clearly and informatively, presents numerical data effectively and accurately
  • Effectively collaborate with internal business partners and project team members daily on any changes driven by the CaTeam
  • Effectively & professionally communicating with all internal & external customers
  • Superior professional communication skills – verbal and written
7

Skills For Account Specialist Resume

  • Prioritizing and managing multiple tasks/issues simultaneously under time constraints
  • Performing mathematical calculations with skill and accuracy
  • Creating and delivering on an excellent territory business plan to exceed targets and ensure ongoing access for patients
  • Validating and approving funds
  • Experience working with contracting, invoicing, and/or negotiations
8

Skills For Account Specialist Resume

  • Strong knowledge of business-to-business sales including prospecting, Account Specialist, and account management
  • Cooperate fully by preparing reports or other request of auditing staff
  • Good understanding of hospital contract management processes and GPO bidding process an asset
  • Work experience in providing data/business processing support to customers
  • Good working knowledge of accounting terminology
  • Experience working in a customer-focused role and establishing relationships with both internal/external customers
  • Develop strong relationships with clients by researching and understanding their business needs
  • Experience building client relationships and business to business selling
  • Excellent judgment and capacity to deal with problems involving multiple variables and pressures, including conflict resolution
9

Skills For Account Specialist Resume

  • Experience working in a high transaction volume AP/AR or accounting environment and with large data files
  • Develop and maintain good working relationship with senior clients
  • Experience in working with suppliers and key internal stakeholders
  • Develops effective business plans to execute selling strategies that drive sales growth with key accounts throughout territory
  • Experience working in multiple complex systems
  • Demonstrated ability to manage, to develop organizations and to solve business issues while also managing costs and risks
  • Experience in the publishing or academic sector
  • Experience of service roles within the qualifications, assessment and or publishing industries
10

Skills For Account Specialist Resume

  • Strong communication through inbound/outbound calling and emails
  • A proven track record of growing business from an established client base
  • Proven track record for closing large and mid-size companies
  • Experience communicating throughout all executive and non-executive levels of the organization
  • Good understanding of the pharmaceutical supply chain an asset
  • Experience in client servicing or consumer research
  • Experience of selling high cost products within the Pharmaceutical industry
  • Maintain effectiveness when experiencing major changes in work tasks or in the work environment

List of Typical Responsibilities For an Account Specialist Resume

1

Responsibilities For Account Specialist Resume

  • Excellent organizational skills and ability to independently prioritize workload
  • Strong communication skills and strong ability to influence
  • Strong computer skills at the intermediate to advanced level of MS Office (Word, Excel, Power Point)
  • Strong attention to detail, organizational, and follow-through skills
  • Effective organizational, interpersonal and conflict resolution skills
  • Highly detailed oriented with excellent problem solving skills
  • A team player, energetic, and results driven with good commercial acumen, and analytical skills
2

Responsibilities For Account Specialist Resume

  • Excellent communication & interpersonal skills (Oral & Written)
  • Good computer skills & tech savvy (Microsoft Office)
  • Excellent SAP SD module knowledge and MS Office skills
  • Prioritize among multiple tasks and work effectively in a multi-cultural team across several time-zones
  • Very good SAP SD module knowledge and MS Office skills
  • Chinese native speaker with good written and verbal English skills
3

Responsibilities For Account Specialist Resume

  • Digital advertising sales and experience. Marketing experience aplus
  • Prior experience working with Microsoft Excel
  • Basic bookkeeping and/or mathematical skills
  • Digital advertising/online media experience or internship experience
  • Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed effectively
  • Customer facing experience is a strong asset
  • Advanced computer skills especially with Access
  • Written and oral communication skills in Polish and English
4

Responsibilities For Account Specialist Resume

  • Demonstrated extensive experience with order to cash process. Ideally in automobile industry
  • Japanese native speaker with fluent written and verbal English skills
  • Demonstrated experience with order to cash process. Ideally in automobile industry
  • Experience in account management, sales, including event planning, execution and reporting
  • A strong aptitude at organizing, scheduling, time management and improving workflow efficiency
  • Demonstrated ability to recognize and pursue business opportunities without being directed to, acting quickly and decisively when appropriate
  • Experience at an advertising agency or in-house marketing team
  • Work in a fast paced environment that requires multi-tasking and/or shifting of priorities
5

Responsibilities For Account Specialist Resume

  • Professionally represent U.S Marketing, Contracts & Customer Service internally and Phillips 66 externally by developing effective networks
  • Previous experience in a role in which success was driven by creating solutions and achieving business results through significant personal effort
  • Researches return requests over ,000 using appropriate adidas systems, SAP, DMS, change audit reports, etc. to determine validity of request
  • Experience with operational process of creative team as well as working on timeline based projects
  • Work with various teams and handle competing priorities
  • Two (2) years pricing, customer service, or sales support experience
6

Responsibilities For Account Specialist Resume

  • Experience and comfortability managing difficult or emotional customer situations and responds promptly to customer needs
  • Professional work experience in an agency, marketing, or general client/customer service environment
  • Experience in an Account Management role supporting large clients, preferably as a retail vendor
  • Experience in a customer service or other customer facing roles
  • Customer facing / account management experience
  • Strong system knowledge including SAP, Excel, Word, Access and PowerPoint, and Outlook
  • 3 – 5 years of experience working in the financial services industry
  • Strong understanding of financial markets and asset types
7

Responsibilities For Account Specialist Resume

  • Develop strong working relationships internally throughout the business and externally with retailers, suppliers and customers
  • Manage competing priorities, multitask, and work collaboratively in a team environment
  • Sales experience (including in the health insurance industry)
  • Knowledgeable and experience working with provider network/hospital
  • Experience in sales, marketing, and other relevant fields
  • Proven track record of crafting actionable insights from data
8

Responsibilities For Account Specialist Resume

  • BA/BS required; A combination of education, training and experience considered
  • 3 – 5 years of account management or outside related client-facing experience
  • Experience in Customer Service, Planning, or Logisitcs
  • Solid knowledge of standard billing practices
  • Proven success with corporate-level auditing firms
  • Valid driver’s license and satisfactory driving record (MVR)
9

Responsibilities For Account Specialist Resume

  • Experience at dealing at all levels in high profile, national companies
  • Experience of the financial services and leasing industry
  • Finance or Client facing work experience
  • Three years billing and accounts receivable experience
  • Experience working in oil/gas or lubricants
10

Responsibilities For Account Specialist Resume

  • Experience in financial / client facing position
  • Demonstrates extreme attention to detail to ensure flawless delivery of deliverables
  • Three years of previous related insurance experience
  • Experience answering a multi-line phone and performing data entry
  • Strong knowledge of product offering

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