Sales Support Specialist Resume Sample

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Judson Sauer
4979 Armando Centers,  San Francisco, CA
+1 (555) 633 3873

Work Experience

Sales Support Specialist
12/2016 - PRESENT
Los Angeles, CA
  • Responds to inbound phone and internet requests for new customer loans and credit card applications
  • Previous experience working in financial services, preferably within investment management
  • Strong previous experience using PowerPoint, Excel (ideally to Visual Basic level) or Oracle SQL
  • Previous familiarity with any industry data systems (i,e Bloomberg, Haver etc) would be desirable
  • Opportunity Management:Review recent quotes and follow up with OEM teams, suppliers, internal team to maximize wins and review for margin enhancement opportunities
  • Complete sales lead reports for all prospective accounts that call in or are contacted with specific details of that customer, such as products purchased, size of company, estimated margins, parent company information, plant locations, and buyer’s name
  • Sales and mortgage experience
  • Lead all sales efforts to ensure annual sales growth through
  • Enable a greater customer experience by managing customer relationships and expectations efficiently
Customer Sales Support Specialist
02/2010 - 07/2016
Boston, MA
  • Works directly with Field and Inside Account Executives to qualify global opportunities and gain a clear understanding of each opportunity, what the customer wants to accomplish, and how it fits within our capabilities
  • Works directly with clients and prospects to clarify Zones Global capabilities, better understand clients’ needs, and position Zones solutions, based on our current capabilities
  • Builds solid relationships and works closely with Zones employees in the US as well as around the globe, especially with Zones Account Executives
  • Actively participate with the sales organization and RFP Proposals team to provide relevant global content for winning RFP responses
  • Builds solid relationships and works closely with Zones Strategic Global Partners; gains a keen understanding of their offerings in the markets they serve Document capabilities they can offer Zones customer/prospect in the in the Partner Matrix on SharePoint
  • Works directly with Zones and OEM Account Executives to obtain access to special global pricing for customers with multinational sites, so all customer locations obtain the same discounted pricing around the world
  • Actively work the Global Desk mailbox for incoming opportunities and respond proactively
  • Ensures accurate Quote Requests within reasonable timeframes; reviews quotes requested from partners and affiliates before sending to prospects and customers to ensure accuracy
  • Demonstrate the Zones Global Portal and it’s benefits to customers
Inside Sales Support Specialist
06/2005 - 08/2009
Boston, MA
  • Serves as the primary point of contact for creation of Global price books from our Strategic Partners and acts as liaison with our Global eCommerce team to establish a Global Portal
  • Follows required processes, ensures daily follow-up on all open requests, and follows team instructions for maintaining shared workflow and resource materials
  • Monitors and releases orders from the Global ordering queue with other team members
  • Utilizes all Zones tool on a daily basis, including CRM, Webster, SharePoint, Weekly Status Report and others
  • Maintains 5-Star Customer Service in all interactions
  • Escalates as necessary
  • Coordinate day-to-day communications between Sales and the internal support functions such as Product Management and Customer Care, Supply Chain, and Regulatory
  • Analyze annual and monthly selling trends as well as historical incentive results to develop strategies for promotions and incentives
  • Execute incentive strategies by coordinating promotions/incentives with Sales Leadership, Marketing, Purchasing and Product Management as needed


Everest University - Largo Campus
2000 - 2004
Bachelor's Degree in Business

Professional Skills

  • Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
  • Superior customer service skills including telephone etiquette, interpersonal, persuasion skills and keyboarding skills
  • Analytical thinking, problem solving skills, strong organizational skills and self-discipline
  • Strong PC skills and good typing skills
  • Strong problem-solving skills, analytical capabilities, and collaboration skills
  • Strong multi-tasking and project management skills with a focus on, planning, setting priorities, implementing and delivering results
  • Demonstrates proactive thinking and strong problem solving skills

How to write Sales Support Specialist Resume

Sales Support Specialist role is responsible for interpersonal, customer, organizational, excel, microsoft, computer, advanced, organization, analytical, powerpoint.
To write great resume for sales support specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales Support Specialist Resume

The section contact information is important in your sales support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales Support Specialist Resume

The section work experience is an essential part of your sales support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Sales Support Specialist resume experience can include:

  • Demonstrated strong organizational and time management skills and ability to work effectively and prioritize under time constraints
  • Exceptional customer service skills including strong phone and email communication skills
  • Client interpersonal skills, strong organizational and presentation skills
  • Excellent oral, written and interpersonal communications skills to effectively interact with internal and external customers
  • Excellent oral and written communication skills with a strong understanding of various communication methods and proper situational use
  • Effectively retrieve, open, validate customer POs prior to inputting in our ERP platform

Education on a Sales Support Specialist Resume

Make sure to make education a priority on your sales support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales Support Specialist Resume

When listing skills on your sales support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical sales support specialist skills:

  • Effectively juggle multiple priorities and strong follow-up skills
  • Has excellent time management skills and can effectively multi-task
  • Exhibit strong interpersonal and communication skills, excellent work ethic and a strong character
  • Good interpersonal skills and written communication skills
  • Strong oral and written communication skills, presentation and negotiation skills, and sound judgement
  • Good communication skills and problem analysis and problem solving skills

List of Typical Experience For a Sales Support Specialist Resume


Experience For Customer Sales Support Specialist Resume

  • Sound commercial judgement, analytical skills, organization skills and communication skills
  • The ability to effectively set and manage multiple priorities as well as strong time-management skills
  • Excellent verbal and written communications skills, interpersonal skills
  • Multi-task; strong time management skills with ability to prioritize multiple projects at a time
  • An excellent team player with strong people skills; able to build relationships at all levels of the organization
  • Demonstrated strong communication and problem-solving skills
  • Strong communication skills and service oriented. Demonstrate success in collaborating within cross functional teams, and get consensus
  • Good organizational skills and ability to multi-task and prioritize work/deadlines
  • Excellent organizational, project management and time management skills, including multitasking and ability to prioritize to meet aggressive deadlines

Experience For Sales & Support Specialist Resume

  • Strong organizational skills and ability to manage multiple project assignments; ability to prioritize and meet customer deadlines
  • Strong organizational skills to prioritize work and meet established deadlines
  • Strong analytical skills/financial background & experience
  • Advanced Microsoft Office Skills (Outlook, Excel, Word,(Power point). Emphasis on Excel skills
  • Strong attention to detail along with strong planning and organizational skills
  • Strong organizational skills, ability to work under pressure, prioritize and multi-task

Experience For Inside Sales Support Specialist Resume

  • Demonstrated ability to set priorities, manage time, projects and resources effectively to achieve business results
  • Strong decision making and interpersonal skills working in a fast paced environment
  • Demonstrated ability to learn new skills and adapt to changing environments
  • Effectively prioritizes roughly 30-50 orders simultaneously from initial sale approval through production, delivery and invoicing
  • Demonstrated cross collaborative communication skills
  • A demonstrated ability to work effectively with customers over the phone as well as through written correspondence is required
  • Strong analytical, problem-solving and customer service skills

Experience For Field Sales Support Specialist Resume

  • Customer orientation and strong relationship building skills
  • Work with and support multiple people effectively and flexible when priorities are changing
  • Intermediate skill in the use of Excel, Word, Outlook and PowerPoint. Advanced keyboarding skills
  • Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills
  • Excellent written and oral communication skills with all levels of management within Trimble and channel partners

Experience For Global Sales Support Specialist Resume

  • Excellent organizational skills and ability to manage multiple projects with multiple deadlines simultaneously
  • Strong Inter-personal and Leadership skills: ability to influence/inspire others in a collaborative manner
  • Open and flexible personality, good communications skills
  • Strong developed time and self-management skills
  • Effective verbal and written communication skills with both internal and external contacts
  • Manage multiple projects Excellent personal and communication skills

Experience For Service Sales Support Specialist Resume

  • Excellent organization, communication, interpersonal and skills
  • Demonstrate knowledge of all order-entry, data research and other computer skills
  • Profession verbal and written skills – Excellent communicator
  • Microsoft Office Skills. (Word, Excel and strong knowledge in PowerPoint)
  • Project Management skills – plan, organize and prioritize projects

Experience For Mining Sales Support Specialist Resume

  • Effective verbal and written communication skills and the ability to work with all levels within the company
  • Strong organization, interpersonal and communications skills. Ability to multitask tasks under tight time constraints
  • Excellent interpersonal skills both with internal and external customers
  • Solid written and verbal communication skills in Norwegian and English
  • Strong oral, and written communication skills, including public speaking, and ability to handle sensitive customer issues in a professional manner
  • Excellent interpersonal / team / influencing skills

Experience For Agent Dist Sales Support Specialist Resume

  • Excellent Administrative skills; Update and maintain filing system, maintenance of department database and office supplies
  • Strong sales process, account planning, and presentation skills
  • Strong communication skills: Customer facing, ability to work/communicate cross functionally
  • Excellent telephone and customer care skills
  • Strong customer focused attitude and communication skills
  • Strong organizational skills, especially time management
  • Excellent communication skills at a high level – verbal and written
  • Strong IT skills required – Word, PowerPoint, Excel & Social Media

Experience For Lead Sales Support Specialist Resume

  • Strong organizational skills with high level of attention to detail
  • Excellent verbal and written communication skills. Comfortable interacting with patients and referral sources on a daily basis
  • Experience in effectively multitasking in a fast-paced environment with multiple interruptions
  • Excellent communication skills to be able to converse with dealers and employees via phone and email
  • Strong computer proficiency skills
  • Excellent communication skills in English and in German
  • Strong oral and written communication skills — both by phone and email
  • 4+ yrs. work experience (sales support, lead management or telemarketing experience, including 2 yrs. of a customer facing role.)
  • Proposal authoring and copywriting skills e.g. ghost writing executive summaries, team books, etc

Experience For Sales Support Specialist, Sales Tools Resume

  • In supporting experience in Sales & Marketing. Process oriented, drive for results and good team player
  • Strong analytic problem solving and resolution ability with experience in performing data analysis
  • Create and maintain strong collaborative working relationships with the Field by providing excellent customer service
  • Perform analysis of opportunities to convert business to partner or more profitable lines, and effectively supplying data to Account Manager
  • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
  • Write marketing copy for use in various media that effectively communicates services provided
  • Effectively communicate promotion/incentives to the Contact Centers
  • Effectively interface with many departments

List of Typical Skills For a Sales Support Specialist Resume


Skills For Customer Sales Support Specialist Resume

  • Strong communication skills, both verbal and written, with excellent interpersonal skills
  • Telephone Skills Organisational Skills PC Literate, good knowledge of Word & Excel Experience in Admin Role
  • Excellent communications skills, English and Spanish, and interpersonal skills
  • Demonstrated ability to handle multiple projects; excellent organization and planning skills
  • Demonstrated ability to juggle multiple requests simultaneously, prioritize effectively, and meet deadlines

Skills For Sales & Support Specialist Resume

  • Demonstrated ability to effectively prioritize and manage multiple client needs against tight deadlines and heavy workload
  • Strong analytical and multitasking skills demonstrated daily within a fast paced, time sensitive environment
  • Professional telephone manner as proven through excellent listening and soft skills
  • Excellent time management skills with the ability to organize and manage multiple priorities and systems
  • Strong probing, problem solving and critical thinking skills.
  • Strong listening and critical thinking skills.
  • Proven technical, engineering and problem solving skills

Skills For Inside Sales Support Specialist Resume

  • Strong proofreading, editing, and communication skills
  • Excellent oral and written communication skills, including making presentations
  • Excellent administrative, clerical, record-keeping and computing skills
  • Strong verbal and listening skills with the ability to read and understand complex procedural information
  • Strong computer skills, including proficiency in Microsoft Office products – specifically Outlook and Excel
  • Strong Word-processing skills, with Microsoft Word, Excel and PowerPoint; Itunes, Social Media

Skills For Field Sales Support Specialist Resume

  • Utilize strong problem solving skills to deliver customer focused solutions
  • General administrative skills, with a focus on strong organization and planning
  • Strong computer skills, including the Microsoft Office suite, with the ability to quickly learn internal database software and other new systems
  • Solid active-listening skills
  • Excellent communication and influencing skills as well as pleasant telephone manner,
  • Excellent telephone handling skills with the ability to communicate clearly and confidently at all levels

Skills For Global Sales Support Specialist Resume

  • Strong analytical skills; able to work with large data extracts, creating formats and formulas to obtain data based next step solutions
  • Demonstrated PC skills, including proficiency in Microsoft Office, Word, Excel, PowerPoint
  • Deals effectively with changing priorities and last minute deadlines
  • Good computer and web navigation skills
  • Possess solid math skills
  • Time management skills, ability to multitask, set priorities and plan

Skills For Service Sales Support Specialist Resume

  • A proven ability to prioritize workload and stay focused on team priorities
  • Utilize strong problem-solving skills to deliver customer-focused solutions
  • Strong interpersonal communication skills and a team player. Able to work independently
  • Strong interpersonal skills with the capability to work independently and making decisions
  • Excellent communication and influencing skills as well as pleasant telephone manner
  • Excellent interpersonal and customer service skills with a positive, solution focused attitude
  • Effectively prioritize and manage multiple client needs against tight deadlines and heavy workload
  • Strong written, verbal and interpersonal communication skills with a can-do attitude
  • Effective communication skills, including verbal (logical and organized), written and listening

Skills For Mining Sales Support Specialist Resume

  • Strong Microsoft Excel skills, and proficiency in PowerPoint and Word
  • Good organizational skills, have ability to multitask and handle conflicts in the business
  • Also requires good interpersonal and professional skills
  • Outstanding verbal communication skills, including pleasant phone voice and ability to diffuse angry or hostile customers
  • Outstanding presentational and organizational skills
  • Cooperating effectively with the other departments
  • Intermediate to advanced computer skills, including word processing and spreadsheet software required

Skills For Agent Dist Sales Support Specialist Resume

  • Moderate work processing skills including windows & MS Office
  • Provide excellent customer experience internally as well as externally, taking initiative to provide support as needed to ensure selling time is maximized
  • Relevant certification supporting the required skills
  • Collaborate across team to ensure efficient and effective onboarding and a positive merchant experience
  • Strong computer knowledge, including experience with Microsoft Word and Excel, Lotus Notes and the Internet
  • Exceptional verbal and written communication skills, including the ability to present to groups
  • Experience of sales support/business development experience required- with focus on driving activities that support business development
  • Experience in a client facing roles, preferably in an international environment with proven successful sales achievements,
  • Intermediate to Advanced skills in Microsoft Excel including knowledge of PivotTables and VLOOKUPs

Skills For Lead Sales Support Specialist Resume

  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
  • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
  • Two years prior sales support experience (preferably in the building material distribution industry)
  • Demonstrated ability to meet the personal attribute and skill requirements described above
  • Experience within operations / supply chain / logistics related jobs (in excess of 1 years’ experience)
  • Work professionally, efficiently, and effectively in a team environment
  • Proficient computer skills with emphasis on either windows or Google based applications

Skills For Sales Support Specialist, Sales Tools Resume

  • Demonstrated experience with Sales CRM (Siebel, Salesforce) ; Advanced
  • Strong computer experience with Microsoft Word, Excel, and Power Point are essential
  • Strong experience with MS Office (Excel, Word, Power Point)
  • Relationship management and superior customer service skills
  • Experience in a client facing roles, preferably in an international environment with proven successful sales achievements
  • Time management and basic reporting skills

List of Typical Responsibilities For a Sales Support Specialist Resume


Responsibilities For Customer Sales Support Specialist Resume

  • · Effective writing skills, teamwork, legal compliance, understanding of contracts desired
  • Strong communication skills including the ability to synthesize information into clear, concise messages via email and phone
  • Strong organizational and problem solving skills along with the ability to work collaboratively with numerous internal functional areas at all levels
  • Demonstrated PC skills, including proficiency in Microsoft Office, Word, Excel, PowerPoint. ?
  • Customer focused with excellent telephone skills with the ability to communicate at all levels
  • The ability to effectively set and manage multiple priorities
  • Very good MS Office skills,
  • Strong teamwork and interpersonal skills. Ability to interact with all levels within the organization and work with multiple projects simultaneously

Responsibilities For Sales & Support Specialist Resume

  • Use your excellent relationship building and communication skills to build relationships with clients via phone and email
  • Excellent communication skills and ability to work under pressure
  • Exceptional administrative skills with strong written and verbal communication, persuasion and assertion abilities
  • Strong internal customer service skills; ability to respond in a prompt efficient manner
  • Personal traits: critical thinking, problem solving, excellent communication capability, high level of reading skill / comprehension
  • Utilize foreign language skills while engaging with and cultivating relationships with Sellers, Business Partners and a variety of IBM functions
  • Critical thinking, analytical, and problem-solving skills
  • Experience skillfully and tactfully managing others without direct authority
  • Creative and persuasive writing skills

Responsibilities For Inside Sales Support Specialist Resume

  • Effectively manage customers both over the phone and by email including
  • +3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered
  • PC skills with working knowledge of Word, Excel, and Outlook
  • Strong experience and extensive knowledge of Group Insurance products, design, administration, and marketing
  • Valid Driver License in-good-standing for worked-in state
  • Prior health insurance underwriting and/or sales support experience
  • Sales and Marketing skills and knowledge

Responsibilities For Field Sales Support Specialist Resume

  • Constantly meet and/or exceed annual quota assignments, build a pipeline, and effectively forecast and meet quarterly quota assignments
  • Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
  • Effectively communicate with customers and other stakeholders
  • In-depth project management experience, including ability to coordinate resources and prioritize tasks under deadline
  • Strong knowledge of sales support and effective sales enhancement techniques within the industry
  • Exceptional analytical and evaluative skills with the ability to lead the measurement of program performance and the development of program modifications
  • Strong experience in Microsoft products

Responsibilities For Global Sales Support Specialist Resume

  • Advanced level of proficiency with computer skills (MS Office, Word, Excel and PowerPoint)
  • Strong team player, with high individual capacity, able to work across boundaries, under pressure, and to balance multiple priorities
  • Customer service experience or an equivalent combination of education and experience
  • Polished and professional communications skills – verbal and written
  • Familiarity with Microsoft Word, Excel and PowerPoint. . Proficient data entry skills

Responsibilities For Service Sales Support Specialist Resume

  • Understands copy/design integration; organizes information effectively
  • Meet expectations to deliver results, learn to consider alternative courses of actions, make timely decisions and develop communication skills
  • Effectively maintain event resource information in to ensure accurate, real-time, searchable data
  • Create incentive marketing materials and effectively communicate them with the sales teams
  • Communicate effectively with every type of client
  • Exceptional communication and administrative skills
  • Acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible

Responsibilities For Mining Sales Support Specialist Resume

  • Use communications skills to pinpoint what kind of needs each client has when illustrating a life insurance quote
  • Demonstrated successful experience in customer support, sales or service role
  • Open person with great communication skills
  • Computer skills with comprehensive knowledge of the JDEwards or equivalent order entry process
  • Advanced skills in MS Word, MS Excel and MS PowerPoint
  • Clear communication and strong attention to detail are essential to the success of this role; strong written/verbal communication required
  • Excellent mother tongue and good level of English written and spoken
  • Computer skills with comprehensive knowledge of the SAP order entry process

Responsibilities For Agent Dist Sales Support Specialist Resume

  • Proficiency with Microsoft Office – advanced Excel skills required
  • Oracle / SAP experience strongly recommended, not required
  • Exercise independence and effectively collaborate
  • Project management skills (proposals are 3-6 week mini projects)
  • Developing and maintaining effective working relationships with the brokers, sales offices, and underwriters assigned
  • Advising inbound requestor's on MT solutions to guide customers toward appropriate and cost-effective options; quoting inquirers on these desired solutions
  • Establishing and documenting fulfillment processes for Buildings division hardware – shippable goods

Responsibilities For Lead Sales Support Specialist Resume

  • Prioritizing demands from the sales specialists and coordinating with the other departments: Legal, Sales Operations, Finance to ensure timely execution
  • Validating key contacts at prospects
  • Understanding and/or affinity of cardiology and/or life science principals would be a strong preference
  • Onboarding team to pool and work together to create an improved customer experience
  • Marketing or logistic experience is preferable - work with contracts and transport documents
  • Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
  • Attention to detail in composing, editing and producing materials, establish priorities and meet deadlines
  • Experience entering, implementing and maintaining complex quotes and orders
  • Experience in conducting training s, technical presentations / demonstration in specific markets & applications

Responsibilities For Sales Support Specialist, Sales Tools Resume

  • Experience coaching and influencing others to achieve goals
  • Effective interface between customer and various HERE departments e.g. customer marketing, customer program management, finance, accounting, etc
  • Relevant working experience in order processing with Multi- National company
  • Sales and marketing experience (preferably in the building products industry)
  • Strong understanding of sales cycle and supporting metrics

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