Specialist, Sales Support Resume Sample

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Deon Kris
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Work Experience


Specialist, Sales Support
05/2016 - PRESENT
Phoenix, AZ
  • Maintain and develop functions in the Access database
  • Process advanced reports for the credits of the sales accreditation program
  • Coordinate with the team for data input
  • Ensure quality of data
  • Adhere to and reinforce reporting timelines
  • Ensure clear and timely communication on all interface
  • Maintain and manage data in the Learning Management System (LMS)
  • Ensure data quality especially on cost-related records
Sales Support Senior Specialist
06/2009 - 03/2016
Boston, MA
  • Generate reports and analytics
  • Solve technical administrative/ interface problems
  • Contribute to the improvement of processes and tools
  • Involved in configuration of ACD’s, complex 800 and/or Emergency Routings etc
  • Ensure high quality of every deliverable of the team, every single time
  • Create processes and drive regular process reviews
  • KPI (TAT and Quality) monitoring
  • Oversee alignment with Learning & Development processes
  • Manage feedback (internal or external feedback on the speed and quality of the team’s support, from HCR, participants, other stakeholders)
Specialist Sales Ops-patient Support Program Lead
07/2002 - 02/2009
Dallas, TX
  • Maintain thorough understanding of all processes and rules in all the programs the team handles
  • Involvement in change and new program-related projects
  • Provide customer pre-sale demo’s of platforms as required by in-direct sales primes
  • Develop and maintain reporting tools and scorecards that clearly track and display customer and sales team performance and designs new reports, dash boards, etc. with local data and KPI’s as needed
  • Experience in a similar capacity with administrative, sales/service, and event related experience
  • Challenge the status quo in analyzing existing processes, innovating for improvements, and defining new processes or tools that support the business best
  • Analyze data to prepare a variety of departmental reports and support presentations
  • Complete and/or coordinate activities as related to assigned special projects

Education


Strayer University - Rockville Campus
1998 - 2002
Bachelor's Degree in Business

Professional Skills


  • Strong PC skills including software packages with emphasis on spreadsheets, word processing, and databases
  • Demonstrated organizational skills and attention to detail in order to maintain accuracy of reporting data
  • Manage multiple priorities while dealing with constant change in details and deadlines and proven time management skill
  • Strong written and oral communication skills are essential in order to respond to all international customer and suppliers in a professional manner
  • Strong analytical/mathematical skills with the ability to anticipate problems, opportunities and develop effective solutions
  • Building technical, clinical and professional skills and knowledge. (New registries, cross training, relevant business courses,
  • Solid organizational skills, with a high level of attention to detail and the ability to be flexible and adaptable to a changing sales environment

How to write Specialist, Sales Support Resume

Specialist, Sales Support role is responsible for credit, retail, finance, training, integration, security, reporting, design, research, travel.
To write great resume for specialist, sales support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Specialist, Sales Support Resume

The section contact information is important in your specialist, sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Specialist, Sales Support Resume

The section work experience is an essential part of your specialist, sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, sales support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Specialist, Sales Support resume experience can include:

  • Establish and/or communicate project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines
  • Effectively prioritizing workload/time management and maintain accurate records
  • Effectively prioritize workload/time management and maintain accurate records
  • Effectively adhering to and utilize company and division policies and procedures to assist with problem resolution
  • Nice to have: Mandarin language skills
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution

Education on a Specialist, Sales Support Resume

Make sure to make education a priority on your specialist, sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Specialist, Sales Support Resume

When listing skills on your specialist, sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical specialist, sales support skills:

  • Excellent follow up and strong communication skills
  • Strong organizational skills and a strong propensity to multi-task
  • Strong organizational skills and a strong propensity to multi-task.
  • Effectively operate with high energy and flexibility in a fast paced, constantly evolving
  • Good communication skills both written and oral, in English and another EU language
  • Effectively using MS Excel to analyze transactional data to ensure customer contracts are renewed on a timely basis

List of Typical Experience For a Specialist, Sales Support Resume

1

Experience For Sales Support Senior Specialist Resume

  • Work order reconciliation and manpower reconciliation prior to installation daily
  • Define, plan, and project manage the development of VLCs with a focus on sales & soft skill trainings
  • High skill to learn quickly, and integrate into new teams and projects
  • Establish and maintain the good relationships with the team
  • Responding to inquiries regarding the status of orders, product availability, and delivery and tracking information
  • Developing and fostering relationships with field reps and customers
2

Experience For Specialist, Sales Support, IOT Resume

  • Executing order reports, analyzing data and take appropriate action
  • Processing and/or overseeing orders and issues through to completion
  • Accepting a high level of accountability for work assigned
  • Reviewing opportunities and quotes as it relates to promotions or trades
  • Processing credit memos, price adjustments, returns
  • Acting as a facilitator for orders, quotes and returns
  • Serving as primary point of contact for communication with sales reps and customers
  • Attend weekly sales support meeting
3

Experience For Specialist Sales Ops-patient Support Program Lead Resume

  • Coordinate calls, meetings and/or site visits with vendors, regional teams, and other functions
  • Understanding of Oasys and Maestro platforms as they relate to the Smart Home Monitoring business, and the day to day activities of the Outside Sales representatives
  • Monthly Security Sales Representative (SSR) target distribution
  • New hire activation (all ID’s, hardware and software)
  • Daily sales report queries, escalations and reconciliation when requested by Business units, SSRs, TMs and Senior Management
  • Advanced knowledge of MS Office applications especially Outlook, Excel and PowerPoint
  • Organization and attention to detail are key to success in this role
4

Experience For Sales Excellence Support Report Specialist Resume

  • Provide basic technical assistance to ESI Truck, Encore, and other subscription based products form Bosch Automotive Service Solutions
  • Read and understand technical data detailed on blueprints, instructional manuals and other technical product data
  • Keep current of special programs and processes unique to the call center and products
  • Maintain product information materials and organize for quick reference when needed
  • Works with TSS, outside sales force, product management and other departments to ensure customer satisfaction
  • Develop and maintain professional business/customer relationships
5

Experience For System Specialist & Sales Support Resume

  • Work with AE to execute daily activities related to execution of seasonal product modulars, Datasync, item maintenance, contracts, and CTL compliance
  • Run various scorecards and ad hoc reporting related to area of responsibility. Work with retail link administrator and AE to insure accuracy of weekly and daily sales reports
  • Assist AE with business reports and presentations to support the internal and external teams as needed
  • Facilitate Datasync updates between WalMart and VF
  • Deep knowledge of the Hedge Fund and Traditional client business, wallet opportunities, and gap closure
  • Work with the field Sales teams, Management, Legal and Finance to ensure negotiated deals are in alignment with company policies
6

Experience For Technical Support Sales Specialist Resume

  • Active quarter-end and year-end close deal support to the Sales unit in a highly dynamically driven environment
  • Support response for request for services
  • Generate quotes in HDS/Pcon
  • Generate quote for order conversion
  • Support the definition of special products
7

Experience For Sales Support Analytical Specialist Resume

  • Read & interpret typical drawings
  • Floor plan take-offs based on typical drawings
  • Create complete project quotations
  • Calculate Freight, Delivery & Installation charges, together with SFT, Forwarder & customers
  • Review own/peer quotes & drawings QAS
  • Generate drawings through Auto CAD
8

Experience For Sales Excellence Support Process Specialist Resume

  • Communicate with customers to define request/project requirements
  • Develop solutions based on Steelcase product offerings based on process
  • Provide technical drawings to the visualization team
  • Advise the visualization team on product solution and application
  • Handling incoming calls and correspondence, alerting reps to any urgent issues and update reps on order status and delivery details so that they can keep customers informed
  • Coordinating efforts with other Olympus groups on behalf of the sales team to facilitate the quoting/ordering process
  • Ensuring accurate and timely entry of, orders and delivery to customers
9

Experience For Sales Steering & Support Specialist Resume

  • Maintaining accountability of orders and/or issues from inception to completion
  • Reviewing quotes on behalf of the field territory managers and assist with promotional quotes
  • Coordinating with inventory/purchasing, marketing, technical services group, corporate credit, service contracts, financial services and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery
  • Listening to sales representatives' complaints, problems/concerns and identify the specific areas, which are of greatest concern assist with solution and work escalation process as needed
  • Calling, emailing, and faxing customers with product/sales information as requested by Sales Manager (quotes, order confirmations)
10

Experience For Sales Support Product Application Specialist National Resume

  • Ensuring customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel
  • Working closely with other customer service functions, operations, contract and/or other teams as required or requested
  • Escalating non-conformities to management and Compliance as required
  • Coordinate efforts with other Olympus groups on behalf of the sales team to facilitate the quoting/ordering process
  • Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information
  • Handle incoming calls and correspondence, alerting reps to any urgent issues and update reps on order status and delivery details so that they can keep customers informed
  • Execute order reports, analyzing data and take appropriate action
  • Ensure accurate and timely entry of, orders and delivery to customers
  • Maintain accountability of orders and/or issues from inception to completion

List of Typical Skills For a Specialist, Sales Support Resume

1

Skills For Sales Support Senior Specialist Resume

  • High level of interpersonal and organisational skills
  • Demonstrated ability to analyze information for the purpose of accurately maintaining data and reporting trends or inconsistencies
  • Related office experience in one of the following areas: Customer Service, Sales Support, and General Accounting
  • Experience in working in virtual teams and facilitating trainings and workshops
  • Working experience preferably with field sales, dealers, marketing and operations
  • Experience developing and executing strategic initiatives in complex organizations
2

Skills For Specialist, Sales Support, IOT Resume

  • Experience in call center operations (Dealing with Sales/Service)
  • Understands impact of learning intervention and effectiveness
  • Strong attention to detail and numerate ability
  • Build strong internal/external business partnerships
  • Strong team player who can work collaboratively with colleagues on all levels of the organization
  • The ability to work independently and have a strong work ethic is critical
3

Skills For Specialist Sales Ops-patient Support Program Lead Resume

  • Experience with MS Office (Excel, Word, PPT)
  • Demonstrated ability to coordinate operational initiatives
  • Manage expectations proactively and transparently for strong project/program execution and completion
  • Co-operate closely with the Demonstration Laboratory Manager and Mass Spectrometry Sales Team and with our applications and technical support personnel
  • Gathers and maintains the technical and sales knowledge necessary to provide customers with efficient/effective technical and subscription sales information
4

Skills For Sales Excellence Support Report Specialist Resume

  • Cooperate with account team to plan, execute and proof product modulars as submitted by modular planner
  • Manipulating data to ascertain a desired output/formatUploading leads into a lead management tool
  • Scheduling and performing demo’s as required to support the Ultrasound sales force
  • Onboarding and Training support for new hires
  • Delivering comprehensive sales support via bespoke reporting, cross-border client plans and KPIs
  • Building team marketing strategy based upon intimate knowledge of content drivers and client demand
  • Manipulating data to ascertain a desired output/format
  • Onboarding process for newly hired staff
  • Coordinating onsite events and activities for front line
5

Skills For System Specialist & Sales Support Resume

  • Utilizing lead management tool functionality to equally distribute leads to sales agents
  • Uploading leads into a lead management tool
  • Setting up our contractually obligated customers with products and services
  • Aiding in the success of the management team, where needed
  • Reviewing customers accounts for different workforces
  • Utilizing lead management tool functionality to distribute leads to sales agents
  • Coordinating on-site events and activities for front line
6

Skills For Technical Support Sales Specialist Resume

  • Participating in Market Development activities as requested. (Key Customer Programs, Image acquisition, etc.)
  • Coordinating with PSSG to ensure completion/follow up of orders
  • Coordinating special events (ex. Home Shows, etc.) quarterly
  • Utilising proprietary MIS to perform critical business and individual performance analysis
  • Understanding of financial services and Markets businesses
7

Skills For Sales Support Analytical Specialist Resume

  • Create contracts for submission to SAP’s existing and potential new customers: Responsible for drafting, modifying and finalizing contracts agreements
  • Perform customer training, support and troubleshooting with particular emphasis on analysis of proteomics samples using high resolution LC-MS platforms
  • Monthly target reporting including target adjustments
  • To follow up with the client on outstanding documents and/or incomplete information during the review of the document submission
  • Use a range of data processing software to assist in interpretation of results and troubleshooting
8

Skills For Sales Excellence Support Process Specialist Resume

  • Liaise directly with resources outside of the UK, including our San Jose and Bremen facilities as well as other sales and marketing resources
  • Make outbound calls to existing Bosch customers with the intent of selling software subscriptions and other related products
  • Ensures the store is meeting the IKEA concept commercially and living up to the IKEA Mandatories & Guidelines
  • Position yourself as content/process specialist for related hands-on sales support including but not limited to: Deal Support, Bidding Support etc.
  • Prime for processing collateral requests from 3rd party vendors
  • Process reporting for sales team and management
  • Process daily, weekly, monthly and quarterly reporting for sales teams
  • Review the completeness of all documents submitted for the on-boarding of new clients by the Sales Team
  • Direct the design, planning, and implementation of (business) development/change programs, policies, processes, standards and procedures or technologies
9

Skills For Sales Steering & Support Specialist Resume

  • Support customers in a wide range of proteomics LC-MS applications including research and routine, qualitative and quantitative proteomics
  • Tech DOI escalations- customer/sale impacting investigation and resolution
  • Modification of pending work orders on a daily basis
  • Hours tracking, vacation tracker maintenance and updates for the team
  • Assist management with various reporting, presentation preparation, and follow-up requirements
  • Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided
  • Work collaboratively with training vendors in order to create high quality, best in class relevant
10

Skills For Sales Support Product Application Specialist National Resume

  • Drive and take the leading roles to close low-complexity Service deals
  • Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies and procedures
  • Customer-facing Sales Support
  • Application, Data, Reporting
  • Demonstrated ability to handle multiple assignments and projects with follow-through and ability to complete multiple ongoing projects on time and within specified budget
  • Oral and written Italian is desirable but not essential
  • Optimize customer engagement through best practice, insight, and enablement

List of Typical Responsibilities For a Specialist, Sales Support Resume

1

Responsibilities For Sales Support Senior Specialist Resume

  • Above average discernment on prioritization
  • Cognos experience an asset
  • Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel
  • Creative and able to create presentation proposal from existing template
  • Reviewe quotes on behalf of the field territory managers and assist with promotional quotes
2

Responsibilities For Specialist, Sales Support, IOT Resume

  • Develop and foster relationships with field reps and customers
  • Accept a high level of accountability for work assigned
  • Act as a facilitator for orders, quotes and returns
  • Serve as primary point of contact for communication with sales reps and customers
  • Coordinate with inventory/purchasing, marketing, technical services group, corporate credit, service contracts, financial services and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery
3

Responsibilities For Specialist Sales Ops-patient Support Program Lead Resume

  • Listen to sales representatives' complaints, problems/concerns and identify the specific areas, which are of greatest concern assist with solution and work escalation process as needed
  • Call, email, and fax customers with product/sales information as requested by Sales Manager (quotes, order confirmations)
  • Work closely with other customer service functions, operations, contract and/or other teams as required or requested
  • Escalate non-conformities to management and Compliance as required
  • Prepare and manage sales presentation proposal
  • Collects written and oral information from field sales, dealers, and internal subject matter experts and prepares documents that match Steelcase advantages and capabilities to customer needs
  • The ability to work on own initiative and meet deadlines and targets
4

Responsibilities For Sales Excellence Support Report Specialist Resume

  • High commitment and ability to deliver with SPEED and QUALITY
  • Highly focused and specifically meticulous on quantitative and qualitative details
  • Suggests and implements improvements
  • High adaptability to rapid changes
  • Motivate and advise the team
5

Responsibilities For System Specialist & Sales Support Resume

  • A ‘win with the team’ mindset
  • Proficient in all Microsoft Software
  • Communicate with a diverse audience at various levels and all countries and cultures within the organization
  • Proficient in ICM/SGI/Vision 21
  • Expert in MS Office (Word, Excel, Outlook, PowerPoint)
6

Responsibilities For Technical Support Sales Specialist Resume

  • Motivated, results oriented, persistent, and proactive
  • Maintain a positive attitude and work well within a team environment is essential
  • Develop and foster relationships
  • Handle stressful situations in a fast paced environment
  • Accept a high level of accountability for work assigned
  • Maintain professional and knowledgeable demeanor
  • Solve problems in a calm, logical fashion and treat each sales rep with respect
  • Deliver as a trusted advisor and partner to the business with respective credibility and influence from strategy to execution
7

Responsibilities For Sales Support Analytical Specialist Resume

  • Identify, lead, and coordinate execution of advanced technical, adaptive, or strategic projects designed to address and improve business bottlenecks, gaps, or deficiencies
  • Coach and motivate project contributors to jointly execute priority programs against target
  • Leverage extended knowledge and networks to drive higher impact
  • Enable business and sales stakeholders to leverage, adopt, and adhere to defined core processes or tools
  • Lead, influence, and champion best processes and behaviors to re-inforce accountability for smooth end-to-end process execution
  • Enablement & Knowledge Management
8

Responsibilities For Sales Excellence Support Process Specialist Resume

  • Work in the Demonstration Laboratory on the analysis of customer samples
  • Perform pre-sales visits to determine customer requirements in the application of LC-MS
  • Provide an interface for the customer to various technical and application resources by telephone, e-mail and when appropriate, by customer visits. At all times liaising with the respective account managers and service colleagues as appropriate
  • Attend/participate in technical seminars and give presentations as required. Attend where appropriate trade shows, user group meetings customer seminars with oral presentations and posters to drive scientific interest towards Thermo Fisher Scientific solutions
  • Generate data and support materials for posters, presentations and publications
  • Personally responsible for identifying their own training needs and ensuring that professional capabilities and competencies meet the needs and requirements of the sales support team for the relevant product lines and markets
  • Make adequate use of all implemented tools (e.g. SalesForce.com, AppsLab, Thermo Fisher University e-modules, quarterly personal KPI targets…) tracking all activities to develop comprehensive knowledge of prospects and customers and Thermo Fisher Scientific’s interactions with them
  • Assist the Sales Team in various key client tasks, in particular ensuring timely release of customer transactions, so as to maintain a good customer experience for new clients
9

Responsibilities For Sales Steering & Support Specialist Resume

  • Highly developed negotiation and consultation skills, supported by knowledge of Call Centre Operations (Processes, Applications, Products & Services)
  • Assisting the Head of Sales with generating statistical reports, consolidating data from the Sales Team or compiling PowerPoint presentations
  • Be mobile if required and have a valid driver’s license
  • Capacity to handle numerous projects and frequent changes in priorities
  • Guiding new clients through the transaction process during their first trades
  • Act as an alternative contact point to clients for their payment invoices
  • Reports to Manager – sales support manager
10

Responsibilities For Sales Support Product Application Specialist National Resume

  • Day to day support of front line staff
  • Customer account investigations customer escalations
  • System related transactions or overrides
  • Take part in weekly team update meetings
  • Day to day support of front line staff and management team

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