System Support Specialist Resume Sample
Bettye Pagac
95599 Vern Junction,
San Francisco,
CA
+1 (555) 136 8130
Work Experience
System Support Specialist
03/2017
-
PRESENT
New York, NY
- Participates in Business Continuity Management
- Contributes to internal and external audits
- Provides input to the capital plan
- Interfaces with Corporate Audit and regulators to ensure compliance with IS audits
- Defines/enforces processes for security backup/recovery; disaster recovery, contingency plans
- Ensure system reliability through maintenance and execution of documented Preventive Maintenance (PM) job plans, designed to preemptively locate and rectify issues
- Ensure system reliability by provision and maintenance of a controlled environment for FMAp computing equipment including temperature control, power supply/conditioning, and loss prevention plans
IT Clinical System Support Specialist
03/2010
-
01/2017
Phoenix, AZ
- Recover lost data as required in a timely manner, documenting activities in work order job plans. Ensure timely recovery of data through administration, testing, and execution of documented data backup and recovery plans including maintenance of off-site media storage rotations adequate to support FMAp data recovery requirements
- Assure security of supported systems by maintaining, as appropriate to operating conditions, current operating system versions, operating system updates, patch levels, signature file updates, firmware updates, malware prevention, intrusion prevention, isolation, and encryption
- Assure secure operation of supported systems by maintaining an understanding of TCCC and IPP compliance requirements, applying controls, and auditing the systems in terms of those controls
- Administrate, test, and develop the FMAp IT Disaster Recovery Plan using tools, technology, and processes, to ensure recovery of critical infrastructure and data within time constraints under three disaster recovery levels (system, facility, site) as required by the FMAp Business Continuity Plan
- Provide user support and assist with training in terms of business applications, A/V systems, or use of infrastructural computer systems to TCCC Associates or on-site third parties in order to maintain or improve their productivity level
- Provide departmental administrative support in terms of procurement of systems, components, supplies, and services as required
- Provide project management, technical expertise, direction and support to FMAp Management and FM IT Director in order to develop and implement FM and FMAp IT strategy and projects
- Develop and support third party resources, maintaining contracts and relationships with qualified network specialists for conditions requiring external expert support
Senior System Support Specialist
06/2003
-
10/2009
Los Angeles, CA
- Develop manual or automated procedures to solve complex problems. Prepare detailed specifications for programs, analyze existing system logic deficiencies, and oversee all phases of the technical system design
- Perform system administration tasks associated with environment of specialization for the development, UAT and production environment as well supporting production code implementation
- Provide training on specific environment to other departments as required
- Provide ongoing customization and maintenance of system access facilities to ensure and enforce strict security of financial environment. Plan, implement and test contingency plans for various hardware and software environments
- Responsible for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment is maintained
- Familiar with JBOSS EAP/JWS
- Working knowledge on websphere and/or weblogic
- Primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 2nd line support
Education
Harvard University
1999 - 2003
Bachelor's Degree in Mechanical
Professional Skills
- System Design: Knowledge of system design concepts and procedures, including the ability to translate functional business requirements into an application system or
- Systems Administration: Ability to define and implement day-to-day changes/maintenance for a specific application, platform or service (e.g., printers, communication lines, voice changes) to enable ongoing operation and access
- Basic and Advanced Operating Systems: Knowledge of basic operating systems and all related aspects (e.g., system tools, management principles, platforms, software, hardware, related products and controls) required to design, implement and maintain infrastructure solutions
- Strong analytical, problem-solving skills, ability for multitasking and good organizational skills
- Demonstrated skills in operating systems (MS platform – NT/XP/VISTA, SERVER200x, CITRIX) and skills in database systems (MS SQL 200x, Oracle)
- Good verbal/written communication skills and strong interpersonal skills to interact positively and productively with end-users and co-workers
- Excellent PC skills and system skills; proficient in Excel and Word
How to write System Support Specialist Resume
System Support Specialist role is responsible for interpersonal, troubleshooting, programming, administration, technical, database, microsoft, analytical, basic, player.
To write great resume for system support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For System Support Specialist Resume
The section contact information is important in your system support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your System Support Specialist Resume
The section work experience is an essential part of your system support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous system support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular system support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative System Support Specialist resume experience can include:
- Offer technical support to the 1st line support and to the applications’ users in order to prioritize and solve the problems related to his/her area of expertise, taking over the problem assigned and recorded by the 1st line support in the recording service (e.g. Service Manager)
- Escalate the problems to the 3rd line of support (internal or external), if the case, record the solutions, workarounds and the steps in order to solve the problem in the recording service and notify the user or the 1st line support when the problem is complete
- Produce and keep up to date different documents and procedures that are in relation with the area of support, record new solutions in the Knowledge database and act proactively, providing a report with the possible future issues that can arise in the area of expertise and the solutions to prevent those problems
- Strong interpersonal skills and the ability to effectively communicate at all organizational levels
- Demonstrated strong written and oral communication skills to resolve complex issues into actionable concepts easy for customers to understand
- Strong organizational skills, detail orientation, the ability to multi-task, meet deadlines, and prioritize work
Education on a System Support Specialist Resume
Make sure to make education a priority on your system support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your system support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in System Support Specialist Resume
When listing skills on your system support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical system support specialist skills:
- Excellent analytical skills, planning, prioritisation and control, such that they can identify opportunities for improvement and facilitate effective delivery
- Strong analytical, time management, problem solving, and troubleshooting skills along with solid understanding of systems architecture
- Good troubleshooting skills (experience from Operations)
- Excellent phone etiquette, professionalism, and effective interpersonal skills
- Technical Skills; Computer Skills Proficiency with Microsoft Office tools
- Good analytical, problem-solving and time management skills
List of Typical Experience For a System Support Specialist Resume
1
Experience For IT Clinical System Support Specialist Resume
- Good English written/verbal communications and presentation skills
- Accurate and detail oriented, with excellent research, analytical, creative and organizational skills
- Good skills in internal/external stakeholder communications and relationship management would be an asset
- Good experience working with vmware, Cisco UCS, cloud, Redhat Linux platforms
- 7 – 10 years of experience working in IT with in depth experience in the areas of Windows, Mac, and Mobile (iOS) systems administration and transformation
2
Experience For Energy Operations System Support Specialist Resume
- Working knowledge and experiences of application and middleware support (Websphere/JBoss/Tomcat)
- Experience working with latest Windows Server operating systems an asset
- Performs UAT and GFT testing prior to the implementation of new releases, reporting system issues as necessary
- Experience supporting business applications and services on vmware, Cisco UCS, cloud, Redhat Linux platforms
- Experience working on project management is an asset
3
Experience For Senior System Support Specialist Resume
- Banking/financial industry experience
- Excellent understanding of high availability environments, RAC & Grid Infra cluster knowledge
- Experience with scripting in Bash, Corn shell or Perl
- Manage and prioritize issues and bugs with vendor and internal teams
- Good knowledge of XML, JAVA, PPM would be an advantage
- IT operations support experience (ideally in big IT operations environment)
- Build and maintain relationships to ensure supply of goods and equipment and support of services and products
4
Experience For Technical System Support Specialist Resume
- Training users to perform tasks in systems as appropriate including: Creating Call for Papers, Reporting and Downloading, Importing, Creating Promo Codes
- Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of teams
- Assessing, developing and implementing the infrastructure and server builds
- Learning continuously; keeping up with all the quickly changing technologies and/or customer or ITS needs
- Setting up and Configuring Portal Pages using a WYSIWYG editor as needed for events
- Troubleshooting issues if they appear during commissioning
- Working knowledge of Solaris Unix Operating system
- Understanding of Bank application and batch processing support
- Understanding of other computer systems outside area of specialty such as other Operating systems or database software
5
Experience For System Support Specialist AIX Server Services Resume
- Supporting business critical applications running within the area of responsibility of Production Services in ITS globally
- Documenting best practices and adhering to formal standards and processes as currently laid
- Testing systems and submitting bug tickets to developers
- Willing to take up the operation support of other core RDBMS like Informix, MySQL.
- Managing of Group Policy, Login scripts, Active Directory, DNS, DHCP, IIS
- Documenting of activities and processes in own area for purposes of Knowledge Capture
- Adhering to formal standards and processes as currently laid down
- Obtaining timely information from a variety of stakeholders
6
Experience For Senior System Support Specialist Desktop Infrastructure Operations Resume
- Monitoring of Systems Support work queue and assignment of support calls
- Setting up users with appropriate access to systems
- System conversion and implementation activities including new station onboarding, training, and troubleshooting
- Be a participating member, representing the Service Engineering group, in project teams
- Manage project schedules, including testing and delivery to customers
- Train front desk staff on areas identified for improvement: scheduling, registration, eligibility, collections and scripting
- Maintenance (administrative, preventive, & restorative), management, and development as required for the following local computing systems
- Supports printing equipment and pressmen during production operation
- Continuous improvement of existing RUN service (e.g. automation via scripting)
7
Experience For Transportation Management System Support Specialist Resume
- Oversees the administration of all applications on Windows based servers by using appropriate monitoring tools
- Implement standardization roadmaps, coordinating with Intarcia IT personnel and managing vendor resources through the delivery lifecycle
- Provide quality monitoring coaching to the Technical Support Center associate
- Facilitate classroom training (demonstrations, on-the-job training)
- Regular physical audit / DC capacity analysis, planning and reporting
- Assists in training and coordinating tasks of student workers
8
Experience For Sales System Support Specialist Resume
- Assist in the coordination of routine projects, including new system release testing
- Create scripts to simplify processes and improve alerting
- Month end close & reporting
- Monitors system mailboxes and provides first level support, referring user to IS technical Support Desk when appropriate
- Conducts Post Deployment Testing (PDT) and identifies concerns with system deployments
- Collaborates with Management and IT in assigning CPS user access
- Core Banking systems knowledge would be an advantage
- Performs preventative maintenance on Printing press, Pre-press, mailroom equipment
- Monitors and analyzes the operation of systems and equipment to ensure proper functioning of lines, hardware and software
9
Experience For Payroll System Support Specialist Resume
- First line production support for various firm’s trading systems include but not limited to Fidessa, SSEOMS, TOMS, EMS
- Maintain absolute confidentiality concerning information accessed
- Proficiency in Active Data Guard with Flashback Setup, Administration and Troubleshooting
- Pro-active database engine monitoring
- Guide junior in ensuring their support provided is undertaken based on the IT Operational standards, executed in line with the ITS Process
10
Experience For System Support Specialist, Technology Resume
- Knowledge of AIX+Linux or HP-UX+AIX administration and troubleshooting
- Configuration and implementation monitoring policies based on customers’ requests
- On a day-to-day basis resolve incidents concerning OS and HW
- Ensure implementation of new services and changes to existing services in the Production/Development
- Assist with execution of Release to Production activities, acting as Internal Quality Gate
List of Typical Skills For a System Support Specialist Resume
1
Skills For IT Clinical System Support Specialist Resume
- Excellent technical and problem solving skills of varying complexity
- Adaptable, strong team player with outstanding interpersonal skills
- Solid team player with the ability to interact effectively with members of support team on open issues of varying complexity
- Good team and customer communication skills
- Experience with HP Operation Manager or Omi, Perl, PHP skills
- Strong computer literacy skills with emphasis on software/hardware knowledge, installs, use
- Excellent telephone presence with organized follow-up skills
- Strong interpersonal, customer service and teamwork skills
2
Skills For Energy Operations System Support Specialist Resume
- Excellent written/oral communication and influencing skills
- Customer orientation within a multi-site operation with excellent customer relationship skills
- Managing stakeholder relationships - Engages stakeholders effectively, resolving issues and understanding drivers/needs
- Coding skills in an programming language such as C#, Java, Perl, Ruby, Python
- Exercise your problem solving skills, while learning and growing in an engaging environment with a global leader in the events sector
- Solid logical, analytical thinking, troubleshooting & problem-solving skill
3
Skills For Senior System Support Specialist Resume
- Active Directory Scripting technologies (2 years programming skills - Visual Studio (VB.net and C#), Perl, Powershell scripts, etc)
- Prior experience working in a field service organization specifically dealing with medical instrumentation
- Prior experience in field service, customer-facing organization, specifically dealing with medical instrumentation
- Prior experience supporting the current Microsoft Office software suite including, Windows 10 and LANDesk and various other applications is required
- Knowledge of primary database engines (Oracle, Postgres, SQL) with a demonstrated ability to write complex queries for data validation and troubleshooting
- Prior experience in field service organization specifically dealing with Medical instrumentation is desired
- Effectively adapt to a changing work environment and structure
- Strong hardware and software troubleshooting and repair experience
4
Skills For Technical System Support Specialist Resume
- Strong background in SQL Server. Experience building SQL queries and stored Procedure
- Prior Banking and/or sales support experience
- Programming skills - Visual Studio (VB.net and C#), Perl, Powershell scripts, etc
- Good technical knowledge in Win2K/XP environment, IE, MSOffice 2000/2003, Lotus Notes, Basic Network troubleshooting skill
- Proficiency & Solid skill in UNIX SHELL (bash/ksh) scripting. (Python, Perl or PHP are also welcome
- Communicate effectively with business management concerning dialer capabilities and execution of contact strategies
- Administration skills in UNIX (HP-UX) and Linux (RHEL)
5
Skills For System Support Specialist AIX Server Services Resume
- Solid experience in RMAN Backup & Recovery with Symantec Veritas Netbackup 7.x
- Proficient knowledge of server administration skills (Windows 2008, 2012, 2016)
- Proficient PC skills (Microsoft Office package)
- Advanced Oracle database 10g/11g/12c administration skills
- Gaining and applying business knowledge to optimize user's experiences in the event systems
- Suggesting improvements and procedural changes to improve the user experience and team function
- Promoting a positive work environment through excellent team performance, work, and behavior
- Scripting experience advantageous (ideally PowerShell)
6
Skills For Senior System Support Specialist Desktop Infrastructure Operations Resume
- Work experience in one of the following areas: Service Engineering, Technical Field Service, Manufacturing or R&D Engineering
- Experience supporting platforms, developing tools, building scripts, and developing new automation systems and APIs
- Experience designing, implementing, interfacing and supporting computer/network systems in a healthcare environment preferably
- Experience working with audiovisual systems in a live event environment including real-time troubleshooting during a live event
- Proven expertise with installing and supporting applications in a virtualized environment using a variety of technologies and virtualization methods
- Experience using Splunk, New Relic and AWS CloudWatch Monitoring tools for troubleshooting
- Experience working and traveling in a global role and matrixed environment
7
Skills For Transportation Management System Support Specialist Resume
- Experience developing and executing Linux shell scripts
- A good working knowledge of Solaris Operating System
- A good working knowledge of TCP/IP networking
- A good working knowledge of shell programming
- An understanding and experience with End-Of-Day / Start-Of-Day processing
- Strong working knowledge of application packaging and deployment methods
- Strong knowledge of contract language and formats, including pricing
- Experience supporting conference rooms, building automation systems and/or instrumentation systems
8
Skills For Sales System Support Specialist Resume
- Experience working and traveling in a global role
- Experience with installing and troubleshooting applications on Windows platforms
- Service Engineering, Technical Field Service, Technical Support, Manufacturing, R&D or other relevant experience
- Experience in IT operations department supporting business critical systems in corresponding area
- Knowledge of script and programming language/skill (VB, .net, C#, Perl, Powershell, etc) would be an added advantage
- Good spirit to work as a team and willing to share as well as follow instructions from supervisor
- Experience supporting a Clinical Trial or Clinical Study Program in support of a complex medical device or clinical assay
- Experience with leveraging SAP, ServiceMax and Salesforce platforms
9
Skills For Payroll System Support Specialist Resume
- Experience with high precision optical and imaging systems
- Experience administering Linux-based production systems in a virtualized environment
- Experience administering web servers (preferably Tomcat), databases (preferably MySQL / Oracle) on Linux servers
- Experience providing application-support for Java / JEE based applications
- Experience troubleshooting applications, web servers and databases
- Strong determination to succeed, while maintaining tact and diplomacy, even when faced with challenges and obstacles
- Working experience in related field
- Working experience in related field
10
Skills For System Support Specialist, Technology Resume
- Working experience in related field
- Experience in Power shell Scripting , SQL, SiteScope,
- Experienced in client based deployment and patching tools like Altiris/SCCM/Lan Desk
- Experience supporting a Clinical Trial or Clinical Study Program in support of a complex medical device, clinical assay, or software application
- Experience with leveraging SAP, ServiceMax and Salesforce CRM platforms
- Experience data mining as it relates to remote connectivity to improve systems
- Experience with banking applications
- Experience testing system applications
- At least two years experience with infrastructure technologies and training in ITIL is highly desired
List of Typical Responsibilities For a System Support Specialist Resume
1
Responsibilities For IT Clinical System Support Specialist Resume
- System Support Specialist is primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 2nd line support
- Offers technical support to the 1st line support and to the applications’ users in order to prioritize and solve the problems related to his/her area of expertise, taking over the problem assigned and recorded by the 1st line support in the recording service (e.g. Service Manager)
- Escalates the problems to the 3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps he takes in order to solve the problem in the recording service and notifies the user or the 1st line support when the problem is complete
- Produce and keep update different documents and procedures that are in relation with his area of support, records new solutions in the Knowledge database and acts proactively ,providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems
- Microsoft OS, Apple OS, PC Imaging and demonstrated problem solving skills
- Microsoft OS, hands on PC support and demonstrated problem solving skills
- Native Polish speaking along with very good English language skills
- Strong documentation skills
2
Responsibilities For Energy Operations System Support Specialist Resume
- Strong interpersonal skills to interface with customers, vendors and team members
- Self-motivated and action oriented team player with good communication and interpersonal skills
- Strong verbal/written communication skills in English
- Possess solid organizational and detail-oriented skills, with an orientation towards personable customer service
- Programming skills - PowerShell scripts, etc
- Olid production technical experience in UNIX/Linux and Oracle RDBMS, RAC, Clusterware, ASM and Dataguard
- Olid experience with Windows and Linux/ Unix basic administration
3
Responsibilities For Senior System Support Specialist Resume
- Experience of mostly Windows servers administration (Linux experience is an asset)
- Highly-developed interpersonal skills; friendly, upbeat attitude and professional demeanor
- Demonstrated working knowledge of Microsoft Windows operating systems
- Previous experience preparing technical documentation describing operation, functionality and architecture of information systems
- Technical experience (with a focus on End User Computing)
- Experience with the and optimization of Windows deployments or client Virtualization using XenDesktop
- Assume ownership over testing and validation of SNOW solutions
4
Responsibilities For Technical System Support Specialist Resume
- Extensive of working experience with Active Directory
- Working experience in SharePoint administration and support in large global environment preferably SharePoint 2013
- Experience troubleshooting software and hardware system deployments and network installation/maintenance
- Experienced interfacing with IT staff such as Engineers, Service Desk personnel, and clients
- Experienced in the development and production of user manuals, training manuals, and other technical documentation
5
Responsibilities For System Support Specialist AIX Server Services Resume
- Work experience supporting Windows, MacOS, and iOS/Android platforms and applications
- A strong technical understanding of windows based retail systems (essential)
- Experience of working within a retail environment (essential)
- Experience of supporting a mixed technology environment
- Experience with installation and troubleshooting of audiovisual equipment in classroom and conference room settings
- Experience working with audiovisual equipment and technology in a university environment
- A good working knowledge of Sun hardware configuration and support
- Communicate to users with varying levels of technical experience and background
- Experience in New Relic, Splunk, SOA, Monitoring tools
6
Responsibilities For Senior System Support Specialist Desktop Infrastructure Operations Resume
- Demonstrable experience with one of the following: Python, or Perl
- Very good application ( excel, LN, Microsoft, etc) knowledge
- Manages and prioritizes tasks to flex to the demand to meet deliverables on assigned projects
- Solid Oracle RDBMS and RAC administration in 9i – 12c
- Hands-on experience of Database Backup and restore, full, differential, and log backups, ability to describe a serious DB DR Situation
- Previous experience with technical/solution support
7
Responsibilities For Transportation Management System Support Specialist Resume
- Assist with the process of system validation and maintenance
- Three years of enterprise experience in PC Hardware and Desktop Support
- Experience with Group policy management and design
- Very good knowledge of requested technical area
- Experience with IBM MQ, WebSphere Application Server, WebMethods, IIS, FTP
- Experience with UNIX Solaris 10, Linux, Citrix
- Experience with Windows, Linux, Citrix Tomcat
- Experience with systems administration, management, security and configuration
- Experience with computers business office systems/software
8
Responsibilities For Sales System Support Specialist Resume
- Learning continuously; keeping up with all the quickly changing technologies and/or customer
- Managing and maintaining university user equipment though its entire life-cycle, purchase to decommission including all related system development
- Training, mentoring and directing students hired to assist with the System Support function
- Investigating, diagnosing and solving software application faults, password problems
- Conducting technical onboarding & offboarding tasks for staff
- Maintaining and helping further development of appropriate cost models to reflect changes
- Getting status’ on outsourced issues and keeping the technical staff informed
- Managing all user software images and image delivery on campus including virtual deployments
9
Responsibilities For Payroll System Support Specialist Resume
- Maintaining and managing equipment inventory
- Planning and undertaking maintenance upgrades
- Managing and maintaining record of IT Assets
- Developing and delivering procedures to protect production environments from unplanned outages
- Scripting and programming competency (Python, PowerShell, .NET, or others)
10
Responsibilities For System Support Specialist, Technology Resume
- Understanding of middleware and operating systems
- Escalating issues to other departments when appropriate
- Responding to escalated support inquiries promptly, politely and professionally
- Escalating unresolved issues to the appropriate party and/or the Director of User Support Services as required
- Networking or communication protocol knowledge
- Managing customer service escalations
- Supporting a clinical study program
- Working in an FDA/ISO-regulated environment
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